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Home > Articles > Health & Fitness > Medical Advice and Resources > What is Patient Centered Care and how is it Better?
What is Patient Centered Care and how is it Better?

By Leslie McKerns
On May 11, 2007
With the advent of managed care, more patients are seen in shorter amounts of time and the amount of one-on-one time with the doctor seems to be on the verge of evaporating. Escalating pressures on the physician and the medical staff increase as health care approval agencies mandate more paperwork and justification for procedures. From the patients’ perspective, care has become centered not on the needs of patients, but around the needs of the system itself.

Patient-centered care is a quality benchmark actively sought by medical care professionals, eager to deliver dignified care and re-establish patient satisfaction. How do we define Patient-centered care and its goals?

Patient-centered care treats the patient with dignity and respect, as one capable of making informed decisions and with the rights to express needs and preferences in treatment and expected outcome.

Patient-centered care is based upon communication and involves both patient and their families in the treatment options and potential outcomes. Patient-centered care involves the patient in all aspects of their care and empowers them to seek the best solution for management or treatment. It moves the medical practice away from minimal communication towards open communication.

Physicians in patient-centered care practices ask open-ended questions, encourage the mutual exchange of information and seek feedback from the patient to ensure that communication has been achieved. Patient-centered care addresses patients’ concerns, provides ample communication and resources to alleviate concerns, shares

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