Service Quality at Univrsity of Dar Es Salaam Business School.
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Submitted By Philipzephania Words 3166 Pages 13
CHAPTER ONE
Introduction
1. Background of the Organisation.
University of Dar es Salaam Business School (UDBS) is located at the University of Dar es Salaam (UDSM) main campus, about 13 km from the City Centre. UDBS came into existence in 2008 as a result of the transformation of the then Faculty of Commerce and Management (FCM) which was established in 1979. Measured by the strength of its staff in teaching, research and consultancy; plus the breadth and quality of undergraduate and postgraduate programmes and extensive training and consultancy programs in business, entrepreneurship and management.
UDBS is one of the leading institutions in business and management research, teaching and consultancy in the Sub-Saharan region.The UDBS manages four approved teaching and research departments (Accounting, Finance, General Management and Marketing), one centre, the University of Dar es Salaam Entrepreneurship Centre (UDEC). Also houses the Institute of Insurance and Risk Management, and the Career Advice Placement and Practical Training Bureau (CAPPT).
UDBS has the following line of services;
Teaching; in this line of service, UDBS offers courses in Accounting, Finance, General Management and Marketing at various levels of undergraduate and postgraduate studies.
Research; UDBS conducts research projects for the development of Tanzania and the rest of the world, this is through researching on issues that affect the societies of these places.
Consultancy; this is another line of service offered by UDBS, the organisation provides advisory services to the community in line with obtaining socio-economic development, the key thrust of the UDBS is to offer programs whose graduates are more entrepreneurial, hence job creators rather than job seekers.
UDBS has the following Vision;
“UDBS seeks to become a world class business school that is responsive