...footer Cisco.com Worldwide Home Products & Services Support How to Buy Training & Events Partners Search Worldwide [change] Log In Account Register My CiscoClick to open High Availability Disaster Recovery: Best Practices HOME SUPPORT TECHNOLOGY SUPPORT AVAILABILITY HIGH AVAILABILITY TECHNOLOGY INFORMATION TECHNOLOGY WHITE PAPER Disaster Recovery: Best Practices Downloads Disaster Recovery: Best Practices Contents 1 Executive Summary 2 Disaster Recovery Planning 2.1 Identification and Analysis of Disaster Risks/Threats 2.2 Classification of Risks Based on Relative Weights 2.2.1 External Risks 2.2.2 Facility Risks 2.2.3 Data Systems Risks 2.2.4 Departmental Risks 2.2.5 Desk-Level Risks 2.3 Building the Risk Assessment 2.4 Determining the Effects of Disasters 2.4.1 List of Disaster Affected Entities 2.4.2 Downtime Tolerance Limits 2.4.3 Cost of Downtime 2.4.4 Interdependencies 2.5 Evaluation of Disaster Recovery Mechanisms 2.6 Disaster Recovery Committee 3 Disaster Recovery Phases 3.1 Activation Phase 3.1.1 Notification Procedures 3.1.2 Damage Assessment 3.1.3 Activation Planning 3.2 Execution Phase 3.2.1 Sequence of Recovery Activities 3.2.2 Recovery Procedures 3.3 Reconstitution Phase 4 The Disaster Recovery Plan Document 4.1 Document Contents 4.2 Document...
Words: 5950 - Pages: 24
...SERVICE RECOVERY IN HEALTHCARE Customers’ satisfaction with a company can be profoundly impacted due to service failures and subsequent efforts of recovery. This is especially so in the healthcare industry where service recovery covers a vast range of complex issues and highly emotional patients (Berry and Bendapudi, 2007) whose level of tolerance is usually lower after a service failure (Matilla, 2004). Therefore, the need for service recovery strategies is very important. The purpose of this essay is to discuss the concept of service recovery, particularly in healthcare. This purpose will be achieved through utilising, exploring and analysing a wide range of literature written on the topics of service recovery and service recovery in healthcare. It will look at service recovery – its definitions and its dimensions, and it will discuss it as it is applied to healthcare. Finally, it will look at generational differences and their possible effects on service recovery. Failure often takes place when a customer’s experience and their expectations of a service are different. Maxham (2001) defined service failure as ‘any service related mishaps or problems – real and/or perceived – that occur during a customer’s experience with the firm’. It is believed that the single most important factor that leads to service failure lies within the nature of service itself, which creates endless possibilities for errors and consequently the need for service recovery. Smith and Bolton...
Words: 4009 - Pages: 17
...Case Study of Designing a Self-Service Disaster Recovery Plan 1.0 Issues regarding disaster recovery plan (DRP) Disaster recovery plan (DRP) is a clearly defined and documented plan of action for use at the time of a crisis. Typically a plan will cover all the key personnel, resources, services and actions required to implement and manage the DR process (comission, 2014). A large US public power provider, with millions of residential and business customers, needed to rethink its disaster recovery program. Due to budget constraints, the utility’s data recovery program had not been updated or tested for several years. Under the existing program, systems recovery could take up to 20 days—an unacceptable timeframe for a utility relied upon by numerous states for critical infrastructure services. Moreover, the utility was grappling with internal audit findings pertaining to unresolved disaster recovery deficiencies, which attracted the attention of board members. The board suggested that the utility modernize its disaster recovery program and keep it up to date. A Disaster Recovery Plan is designed to ensure the continuation of vital business processes in the event that a disaster occurs. The September 11, 2001 attacks on the World Trade Center has trigger the urgent of the DRP (Krocker, 2002). 1.1 Reason for a self-service disaster recovery plan 1.1.1. Ease of Getting Started Deploying and managing a traditional disaster recovery plan can be complex and require...
Words: 1084 - Pages: 5
...IJCSI International Journal of Computer Science Issues, Vol. 9, Issue 3, No 2, May 2012 ISSN (Online): 1694-0814 www.IJCSI.org 99 The Influence of Service Recovery Strategies on Word Of Mouth: Views of Mobile Phone Users Samsudin Wahab and Nor Sabrina Norizan Center of Applied Management Studies Faculty of Business Management, Universiti Teknologi MARA 42300 Puncak Alam, Selangor Abstract This study explores the relationship between perceived customer dimensions of justice and word of mouth among the selected university students in mobile phone usage. The respondent used for this study was 500 business students of Malaysian university students located in Kelang Valley. Out of 327 questionnaires distributed, there were 181 complainants. Dimensions of justice act as an independent variable consisted of procedural, interactional and distributional justice. In order to determine the relationship between dimensions of justice and customer satisfaction the researcher used multiple regressions. The result showed that distributional justice and interactional justice as a significant unique contribution to the prediction of customer word of mouth. Further research should be carried out to identify the other factors of service recovery strategies that will help in increasing the customer satisfaction towards the organization. As this research was conducted in the telecommunication sector, it would be appropriate if further research can investigate if customers from the other...
Words: 7405 - Pages: 30
...arm movement: outsweep, insweep, and recovery. The movement starts with the outsweep. From the initial position, the hands sink a little bit down and the palms face inward, and the hands rotate outward and move apart. During the outsweep the arms stay almost straight and parallel to the surface. The outsweep is followed by the insweep, where the hands point down and push the water backwards. The elbows stay in the horizontal plane through the shoulders. The hands push back until approximately the vertical plane through the shoulders. At the end of the insweep the hands come together with facing palms in front of the chest and the elbows are at the side at the body. In the recovery phase the hands are moved forward again into the initial position under water. The entire arm stroke starts slowly, increases speed to the peak arm movement speed in the insweep phase, and slows down again during recovery. The goal is to produce maximum thrust during the insweep phase, and minimum drag during the recovery phase. As a variant, it is possible to recover the arms over water. This reduces drag, but requires more power. Some competitive swimmers use this variant in competition. Another variant is the underwater pull-down, similar to the push phase of a butterfly stroke. This stroke continues the insweep phase and pushes the hands all the way to the back to the sides of the hip. This greatly increases the push from one stroke, but also makes recovery more difficult. This style is well suited...
Words: 753 - Pages: 4
...Brotherhood Home is where my foundation for alcoholics anonymous program started. Alcoholics Anonymous is a fellowship of men and women who share their experience,strength and hope with each other that they may solve their common problem and help others recover from alcoholism.The only requirement for the program is the desire to stop drinking, to aquire a foundation for sobriety, and to providing service for the still sick and suffering alcoholic. There is a formal part of our Alcoholics Anonymous philosophy of life is four absolutes,the twelve steps,and the twelve traditions. Our sobriety had to become number one to gain a spirituality,mental,also physical well being while working the program. Because the Absolutes are not specifically repeated in our Steps or Traditions, some of us are inclined to forget them. Yet in many old time groups where the solid spirit of our fellowship is so strongly exemplified, the Absolutes receive frequent mention. A twelve-step program is a set of guiding principles outlining a course of action for recovery from addiction, compulsion, or other behavioral problems. The Twelve Traditions of twelve-step programs provide guidelines for relationships between the twelve-step groups, members, other groups, the global fellowship, and society at large. Often there are special beginner's, or "First Step,"meetings that are attended both by newcomers and those who have been sober a long time. The home group provides...
Words: 672 - Pages: 3
...society that puts blame and shame on the obese. But an involvement with a 12 step program put her on a path to truth of self, recovery and eventually life changing weight loss. “Prior to being introduced to 12 steps, my life was about food and the acquisition of it,” said Amber. Only 48 months ago Amber weighed nearly 320 lbs with a dress size of 26. Tired of fad diets and breaking self promises, she turned to the help of the well-known 12 steps for addiction and as she put it ‘got real’ about her food addiction. She found a long term solution for her food issues in understanding the science of addiction to food and by committing herself to the 12 steps of addiction recovery. Both Amber and her colleague Dr. Vera Tarman agree that weight loss is only a result of the recovery process for the food addict. Amber went from sneaking food and staying away from public interactions to becoming an advocate for food addiction in the public eye, truly a real life success story. “The process of surrendering to addiction is difficult for most people,” said Dr. Tarman, Canada’s foremost food addiction expert. “For those people like Amber who embrace the science behind food addiction and the need to change the way they think and act; the results of recovery can be remarkable.” Today Amber has lost over 150 lbs and more importantly is totally committed to the recovery process, including abstinence from sugars and starch. “It’s one day at a time for me, like it is for most people recovering...
Words: 360 - Pages: 2
...Questions 1. What happens to the data on the drive sent in for an RMA and can it be retrieved a. Customer confidentiality is a priority to Western Digital. When a drive is received at our facility, it is put through a rigorous testing process for analysis. During this process, all data on the drive is completely erased, and therefore irrecoverable. b. Consequently, if you need to recover the data on the drive, you must do so before returning the drive to us. As was stated in the above paragraph, once we receive the drive, all data is completely erased and irrecoverable. If you need data recovery, please click on the link below for a list of WD data recovery partners. Once they recover your data, you can then send the drive in for replacement. c. Answer ID 70: Can I recover data on my drive, obtain a circuit board, repair my drive, or find a list of WD data recovery partners?. 2. How to reset a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive d. WD My Cloud i. With the device powered on, please insert a paperclip or narrow tipped pen into the Reset button slot on the back of the device, which is located right above the USB port of the unit. ii. Press and hold down the Reset button for four seconds. When the button is released, the device will reboot. This process may take up to three minutes to complete. e. Performing a System Restore through the Reset button iii. The Reset button may also be used to perform a System...
Words: 386 - Pages: 2
...activities. These problems may need to be dealt with the referral to a specialist service. According to Mental Health Act (2001) each person in care of Mental Health Service must have an individual care plan (MHA 2001; art 15&16). Mental Health Commission in its document related to individual Care Planning in Mental Health Service outlined that recovery of a client needs to be at the centre of all that nurses do and care plans are here like a key tools, guiding nursing work in this process (MHC 2012, p.8). Presented essay attempts to explore how nursing care and interventions support the process of patient’s recovery. In further part of it focus will be on how individual care plans reflect process of recovery and how they guide nurses towards it. Concept of ‘recovery’ in Mental Health slightly differs from adopted definition. Usually a person with severe mental health problems such as Schizophrenia or Bi-polar cannot fully recover from the illness like it takes place in most of the patients with physical illnesses. The concept of recovery in Mental Health addresses issues related to building-up self-esteem, learning to control the illness; recognizing symptoms of relapse; returning to normal life and enjoying it as much as possible. It is a long journey that involves intensive work and collaboration of all members of MDT, patient itself and his/her family. From the client’s point of view recovery process concentrates mainly on setting up and achieving small goals, building-up...
Words: 2288 - Pages: 10
...Mental Health Recovery Moment Strength Base February 24, 2014 Good afternoon my name is David Burns, I’m a Peer Support Specialist here assigned to the CWT/IT Program, I would like to start by telling you a little about myself and what we do as Peer support specialist and to talk to you about Strength Base treatment. I use to work in the automobile industry for a number of years. In 1997, at my “intake interview” at the VA Medical Center in Richmond, VA, my new treatment team asked me about my “recovery assets.” They did not talk about what was wrong with me. No clinician had ever asked me about recovery assets before. After talking for awhile We found I had enough money, a reliable car, a safe affordable place to live, great intelligence and insight into my emotional and behavioral patterns, which they called “my illness,” And then they explained to me that I was a good candidate for cognitive therapies, recovery education, and peer support. This challenging, creative, socially useful work became the focus of my life after the automobile industry. My next challenge was finding people and things to add to the structure of my life. At the dealership, I burned out because my life was my work and my work was my job. These steps threw my recovery, which began with a breakthrough in psychotherapy three weeks before I reached the VAMC, into irreversible high gear, At the time (not any more). I did not know it at the time, but these clinicians were practicing “strength-based...
Words: 616 - Pages: 3
...Disaster recovery plans allows and gives the opportunity to a business to be able to recoup from any number of disasters, whether it may be a natural disaster or a fault of equipment to include power loss. These plans can be fairly basic with a goal and summary of what is to happen in the event of a disaster, to intensely involved and well spelled out plans that break down the summary, personal, intent, goal, and a timeline of events to follow. While disasters are unforeseen events that a business may never see or have to implement their plan, it allows them to be setup for success if it were to happen and not be doomed for failure in hopes of it not being a possibility. For this report, contact was made with Richmond County in Augusta Georgia to their IT department to discuss their disaster recovery plan. Some organizations are well equipped and have staffed members that specialize and have sole intent on being the disaster recovery planner and implementer. Others may contract out to other businesses to provide support and guidance on the matter. In this case, Richmond County has looked to a company called intelliSystems to provide hands-on assistance in their disaster recovery plan. IntelliSystems is a local company to the area with a mission to help “many businesses rid themselves of technology worries so that they can concentrate on growing their businesses and realizing their goals” (intelliSystems, 2015). They do this by providing key areas of: Microsoft Small Business...
Words: 646 - Pages: 3
...partnership working between RECOVERY and Cherre Residential Care focusing on the way they work in the community. RECOVERY is a registered charity for mental health and wellbeing. RECOVERY was set up by survivors of mental health in 2004 . They campaign against compulsion, People being forced on to drugs and instead they help people individually. RECOVERY's mission is to spread the word that people can recover from Mental Health problems and to encourage capacity. RECOVERY is a user led service so many volunteers are survivors that have recovered from Mental Health problems. RECOVERY also campaigns against compulsion. They believe they are a lot of therapies that can help person with mental health problems such as art, jewellery making, creative writing, poetry, music and coping skills without forcing patients on medication instead they have a right of choice RECOVERY encourage people to talk about their experiences with mental health, we teach centering therapy and creative therapy, we blog, we learn and we try to remove the stigma. We go into the community and hospitals to act as advocates for and support people suffering from wellbeing issues. . RICAPP project reaches out into the community. It provides social inclusion and support with trained RECOVERY Support Workers for those in need. RICAPP’s (RECOVERY Independent Community Advocacy Personalisation Project) aim is to empower people to have capacity to choose the best outcomes for their Mental Health recovery RICAPP’s objectives...
Words: 2057 - Pages: 9
...State of Oklahoma Disaster Recovery Plan Template Version 1.0 31 October 2007 TABLE OF CONTENTS DISASTER RECOVERY PLAN – DOCUMENT CHANGE CONTROL 6 EXECUTIVE SUMMARY 8 Overview 8 Recovery Statement Summary 8 Recovery Scenario #1: The Preferred Solution for a Total Data Center Loss 8 Recovery Strategies: Activities and Time Frames 9 Short-Term (2 to 3 Days): 9 Medium-Term (6 to 12 weeks): 9 Longer-Term (6 months to 2 years): 9 Recovery Scenario #2: The Strategy for Loss of a Critical System or Component 9 Summary 10 INTRODUCTION 11 INFORMATION SECURITY POLICY – DEFINITIONS & STATED REQUIREMENTS 11 8.2 Disaster Recovery Plan 11 8.3 Business Recovery Strategy 11 PLAN DISTRIBUTION 11 PLAN OBJECTIVES 11 PLAN ASSUMPTIONS 12 Definitions 12 PROCESSING ENVIRONMENT 13 Scope of Recovery 13 Environment Description 13 Essential Equipment 13 Disaster Recovery Scripts 15 RECOVERY PLAN ELEMENTS 17 1. Recovery Plan for Major Disasters 17 A. Detection and Reaction 17 B. Identifying the problem – Notifying the authorities 17 C. Establishing a Command Center 17 D. Reducing Exposure 17 2. Roles and Responsibilities 20 A. Management / Damage Assessment Team: Initial Response 21 B. Disaster Recovery Teams — Emergency Contact List 22 (AGENCY) FUNCTIONAL AREA MANAGERS 23 3. Recovery Plan for Major Disasters 24 A. Establishment of Full Recovery at Backup Site 24 B. Disaster Recovery Team Checklists 24 C. Restoration of Facilities and...
Words: 17396 - Pages: 70
...Management software along with a backup solution. The diagram below shows the current floor plan for HHC. It should be noted that more workstations, printers and laptops will be added (see next page). Additionally, wireless access points will be setup in the bullpen areas, designed with limited distance access. Floor Plan of Home Hospice [pic] The above illustration shows the floor plan for HHC. The equipment in the table below is what we’ll be requiring: |Employee Title |Computers | | |Needed | [pic] The table below indicates level of file permissions for the various positions [pic] Network Disaster Recovery Plan (This Draft will be finalized when approved by Management) Home Hospice Care (HHC) Emergency notification contacts |Name |Address |Home Phone |Mobile/Cell Phone | |Office Manager | | | | |Director of Prof Svcs | | | | |Managing Nurse | | | | |Office Head ...
Words: 1030 - Pages: 5
...internship at River Community residential treatment facility in Azusa Canyon. River Community is part of the Social Model Recovery Systems. River community is a coed facility, that houses up to 38 residents. Social Model Recovery Systems is a non-profit 501(c) 3 that provides direct treatment services (at 12 locations in Los Angeles and Orange counties) for those whose lives have become unmanageable due to alcohol and other drug use and/or whose mental health issues are interfering with leading productive lives. River Community itself is a unique residential treatment program providing recovery services to individuals with concurrent mental health and chemical dependency problems. The current director of River Community is a LCSW and ACSW. Social Model Recovery Systems ascribes to the principles and practices of social rehabilitation. The social rehabilitation approach is one in which addiction is viewed as being centered in the reciprocal relationship between...
Words: 2880 - Pages: 12
