...and Differences between Service and Manufacturing Supply Chains: Combining Operations Management Studies with Supply Chain Management Ming Zhou • Taeho Park San Jose State University, San Jose, CA John Yi Saint Joseph's University, Philadelphia, PA The service sector of the US economy has been gaining importance. As the service sector evolves, the study of service supply chain starts to gain attention. In this study, we conduct an exploratory review on the studies of manufacturing and service supply chains. We focus on the studies that explore the differences and commonalities between manufacturing and service supply chains. We combine operations management literature with supply chain studies in order to provide an interdisciplinary framework that brings up both the operational and strategic views on the management commonalities and differences between the two types of supply chains. I. INTRODUCTION The study of services has lagged the study of manufacturing. When Fred Harvey proposed that services can be standardized and managed systematically, standardization and systematic management had been applied in the manufacturing sector by pioneers such as Eli Whitney and Frederick Taylor. The first business school course that focused on service management was not introduced until 1973 (Heineke and Davis, 2006). Despite the lag of academic attention, the service sector has been gaining importance as the US economy becomes more and more service-centric. According to the...
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...manufacturing and service sectors. The service sectors includes government, hospitals, banks retailers etc. logistics basically takes care of time and place utilities. Basically, it helps companies gain competitive advantage. Supply chain management is the process to examine everything from needs identification through the actual use and disposal of purchased materials and services while maximizing the value of ‘Rupees’ spent. SCM is the management of all key business processes across members of supply chain. The primary objective of any supply chain is “CYCLE TIME REDUCTION”. The main objective of this assignment is to provide a platform of understanding the supply chain and the business strategies to interact with various agencies those who are involve in distribution and Supply Chain Management. The topic for the assignment : “Comparative study of Distribution & Supply Chain Management in manufacturing as well as service sectors” Expectations from the students (for evaluation) Your assignments are to be in the following format: 1. Give sufficient information in details about this topic . 2. What are the main objectives of your study? 3. What are the current scenario prevailing in connection to your topic? 4. What all information you have collected related to your topic? 5. What is the analysis of your study? 6. Finally what is the outcome after analysis? 7. By this study what is your contribution to improve the present scenario of supply chain management...
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...Publications Management School 1-1-2009 Commonalities and differences between service and manufacturing supply chains: Combining operations management studies with supply chain management Ming Zhou San Jose State University, ming.zhou@sjsu.edu J. Yi. Saint Joseph's University, Philadelphia, PA T. Park San Jose State University Follow this and additional works at: http://scholarworks.sjsu.edu/org_mgmt_pub Part of the Business Administration, Management, and Operations Commons, and the Organizational Behavior and Theory Commons Recommended Citation Ming Zhou, J. Yi., and T. Park. "Commonalities and differences between service and manufacturing supply chains: Combining operations management studies with supply chain management" California Journal of Operations Management (2009): 136-143. This Article is brought to you for free and open access by the Management School at SJSU ScholarWorks. It has been accepted for inclusion in Faculty Publications by an authorized administrator of SJSU ScholarWorks. For more information, please contact scholarworks@sjsu.edu. Commonalities and Differences between Service and Manufacturing Supply Chains: Combining Operations Management Studies with Supply Chain Management Ming Zhou • Taeho Park San Jose State University, San Jose, CA John Yi Saint Joseph's University, Philadelphia, PA The service sector of the US economy has been gaining importance. As the service sector evolves, the study of service supply...
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...Chapter 1--Introduction to Purchasing and Supply Chain ManagementChapter 1--Introduction to Purchasing and Supply Chain Management Student: ___________________________________________________________________________ 1. The development of progressive purchasing approaches and strategies can only help a company maintain its competitive position. True False 2. Global sourcing is no longer a requirement and is a luxury for most firms. True False 3. Sophisticated customers, both industrial and consumer, no longer talk about price increases; they demand price reductions. True False 4. An abundance of competitors and choices have conditioned customers to want higher quality, faster delivery, and products and services tailored to their individual needs albeit at a higher total cost. True False 5. The availability of low-cost domestic supplier alternatives has led to the shift away from outsourcing and offshoring. True False 6. Competition today is no longer between firms; it is between the supply chains of those firms. True False 7. In the manufacturing sector, the percentage of purchases to sales averages 55%. True False 8. The traditional approach to purchasing and supply management is to build relations with suppliers to jointly pull costs out of the product or service and expect suppliers to contribute innovate ideas that continually add value to a firm's products and services. True False 9. Virtually all of...
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...A CONCEPTUAL VALUE CHAIN MODEL FOR ORIGIN ENERGY 13 Table of Contents EXECUTIVE SUMMARY _____________________________________________________________ c 1 Introduction __________________________________________________________________ 1 2 Background __________________________________________________________________ 2 2.1 Background of Origin Energy ___________________________________________________ 2 3 Literature Review________________________________________________________________ 3 3.1 Supply Chain Management _____________________________________________________ 3 3.2 Quality Improvement Models and Gap Analysis ____________________________________ 4 3.3 Lean and Six Sigma Technology ________________________________________________ 5 4 Discussion & Analysis ____________________________________________________________ 6 4.1 Supply Chain of Origin Energy _________________________________________________ 6 4.2 SWOT Analysis for Origin Energy _______________________________________________ 7 4.3 Supply Chain Operations Reference (SCOR) Model _________________________________ 9 4.4 Conceptual Improvement Model for Supply Chain Management ______________________ 12 4.4.1 Introduction ____________________________________________________________ 12 4.2.2 Assumptions: ___________________________________________________________ 13 4.3.3 Supply Chain Conceptual Improvement Model (SCCIM) _________________________ 13 4.2.4 Key Benefits of the model _________________________________________________...
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...SUPPLY CHAIN UPPLY HAIN MANAGEMENT ANAGEMENT Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques Sotiris Zigiaris, MSc, BPR engineer by BPR HELLAS SA J ANUARY 2000 1 SUPPLY CHAIN MANAGEMENT Contents 1 Description 1.1 1.1.1 1.1.2 1.1.3 1.1.4 What is the Supply Chain Management (SCM) What is the importance of Supply Chain Management Supply Chain Management Today Supply Chain Management Tomorrow The Supply Chain Management Pipeline 1.2 Objectives of the Supply Chain Management 1.3 Supply Chain principles/ Methodology and Solutions 1.3.1 Supply Chain Principles 1.3.2 Methodology of a Supply Chain Management project-solutions 1.4 Expected results/ benefits 1.4.1 Opportunity areas (examples) 1.4.2 There for the Taking 1.5 Characteristics of firms/ organisations and service providers 2 Application 2.1 Where the technique has been applied 2.1.1 How can Supply Chain Management (SCM) be applied to an organisation? 2.2 2.3 2.4 2.5 Types of firms/ organisations where SCM can be applied Duration and implementation cost of Supply Chain Management Conditions for implementation European organisations supporting the implementation of the method 3 Implementation procedure 3.1 Steps-actions/ phases 3.1.1 Implementing a competitive approach to Warehousing and Distribution 3.2 3.3 Partial techniques and tools included in each...
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...‘logistics management’ and ‘supply chain management’ have the same meaning in operations and why logistics management might be of strategic importance to a manufacturing or service organisation. During last two decades, the importance of logistics has been noticed around the world. In global markets, the effects and further developments of logistics and supply chain management for corporate success has increased significantly that result in a large amount of companies have taken actual benefits in logistics, such as reducing costs, enhancing customers' satisfaction and increasing sales. However, some people are confused with the relationship between logistics and supply chain management, what logistics or logistics management is and what supply chain management is, weather or not that they are the same meaning in operations. Therefore, this essay will argue that logistics management and supply chain management are not exactly the same in operations because of the scope where utilized and some specific activities are similar, but some are different. In the end, this essay will also talk about the reasons for logistics management is a important strategy to manufacturing or service companies. The first argument is that they are not completely the same terms in operations because of the scope where utilized are different. Firstly, according to Murphy & Wood (2008), CSCMP states that the supply chain management includes all activities about planning and management, such as procurement...
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...consulting firm, software is a different ballgame than textile, etc. "Global operations" can refer to, among others, global sourcing, to having manufacturing or service or R&D facilities world-wide, or to supplying global markets, each of which have very different ramifications: Global sourcing Global manufacturing Global distribution . dealing with foreign . facility location . local content regulations suppliers . coordinating networks . managing global . managing international of plants distribution logistics . coordinating networks . managing risk . managing risk of R&D facilities . operations in other countries Page intentionally left blank. Class: 2a Type: Lecture Supply Chain Management & Service The goal in this part is to introduce the two main sections of the course, international manufacturing and international service. For manufacturing we start with the simple proposition that decisions about our company’s competitive strategy leads to a supply chain strategy which then leads to a supply chain structure. We provide a strategic framework that can be used to analyze design, planning, and operational decisions in a supply chain. This framework focuses on supply...
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...http://instructors.coursesmart.com/print?__displaygrbooks=1&xmlid=97... User name: Julio Borges Bo o k: Supply Chain Management: A Logistics Perspective, 9th Edition Page: 137. No part of any book may be reproduced or transmitted by any means w ithout the publisher's prior permission. Use (other than qualified fair use) in violation of the law or Terms of Service is prohibited. Violators w ill be prosecuted to the full extent of the law . 1 of 10 9/29/2014 4:37 PM CourseSmart - Instructors - Print http://instructors.coursesmart.com/print?__displaygrbooks=1&xmlid=97... User name: Julio Borges Bo o k: Supply Chain Management: A Logistics Perspective, 9th Edition Page: 138. No part of any book may be reproduced or transmitted by any means w ithout the publisher's prior permission. Use (other than qualified fair use) in violation of the law or Terms of Service is prohibited. Violators w ill be prosecuted to the full extent of the law . 2 of 10 9/29/2014 4:37 PM CourseSmart - Instructors - Print http://instructors.coursesmart.com/print?__displaygrbooks=1&xmlid=97... User name: Julio Borges Bo o k: Supply Chain Management: A Logistics Perspective, 9th Edition Page: 139. No part of any book may be reproduced or transmitted by any means w ithout the publisher's prior permission. Use (other than qualified fair use) in violation of the law or Terms of Service is prohibited. Violators w ill be prosecuted to the full extent of the law . 3 of 10 9/29/2014...
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...INDIAN INSTITUTE OF BUSINESS MANAGEMENT A Project report on Implementation for Supply Chain Management & Improvement on Pro-connect Supply Chain Limited SUBMITTED BY KULAMANI ROUT REGNO- 521148659 A PROJECT REPORT SUBMITTED FOR PATRTIAL FULFILLMENT OF AWARD OF DEGREE OF MBA TO SIKKIM MANIPAL UNIVERSITY [pic] INDIAN INSTITUTE OF BUSINESS MANAGEMENT OF HEALTH, MEDICAL & TECHNOLOGICAL SIENCES Distance Education Wing Syndicate House, Manipal – 576 119 [pic] CERTIFICATE Office of the CENTER-HEAD Ref. No: GB/SCM-214B-LN-09 It is to certify that KULAMANI ROUT a student of Sikkim-Manipal University has completed the project entitled A PROJECT REPORT ON SUPPLY CHAIN MANAGEMENT & IMPLEMENTATION OF REDINGTON INDIA LIMITED as project work for Final Semester towards the partial fulfilment of the Requirement for the award of the MBA during Jul-2013. During his project work he has sincere and hardworking. In my opinion this work fulfils the requirement for which it has been submitted. I wish him best wishes for the better future in management. Surendra Kumar Sahoo Place: Bhubaneswar CENTER-HEAD Date: 22.05.2013 ...
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...Tessa Pittman Business 620 Supply Chain Management Professor Young Liberty University Supply Chain Management I. Definition and reasons for the rapid growth of logistics II. Managing Supply Chain III. Different disciplines of Supply Chain Definition and Reasons for the rapid growth of Supply Chain Supply chain management also known as logistics, can be defined as the involvement of the management of information and how that information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. There are four basic components of supply chain management. They are as follows: 1. The supply chain strategy, which is the strategy for managing all the resources required to meet the demands for products and services. 2. Supply chain partners which encompasses of the partners chosen to deliver the finished products. 3. Supply chain operation and this is the schedule for production activities, and 4. Supply chain logistics which is the product delivery processes and elements. Supply-chain management also refers to merging at the corporate level of purchasing, transportation, warehousing, distribution, and customer service functions, rather than dealing with each of them separately at division levels (Salvatore, 2012, p.338). Supply chain management in general can be described as...
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...Learning Team Reflection: Supply Chain and Demand Model ECO/372 Learning Team Reflection: Supply Chain and Demand Model The topic that we are discussing is supply chain and demand model. We have learned many valuable tools over the past four weeks that has lead us to this topic. We learned about historical economic data, economic forecast data, aggregate demand and supply models. Each of these topics has aided us in learning the fundamentals of Macroeconomics. This week we discussed the relationship between supply chain and the supply and demand mode. We will explain what each is and how they work together. Our goal is to gain and give a better understanding of the relationship between the two. Supply Chain and Demand Model A Supply Chain is a network of companies and services that have products available to consumers. “Historically, the three fundamental stages of the supply chain; procurement, production and distribution, have been managed independently” (Thomas & Griffin, 1996, p. 1). The supply chain gets a good or service from the supplier to the consumer. Goods are often produced anywhere in the world, and the supply chain management makes them available to us locally so we don’t have to travel far to purchase a foreign car, a pair of jeans or a cup of coffee. They make sure we get the best quality for the price we pay. The supply chain consists of purchasing, logistics and the production line. The supply chain exists to bring in the resources...
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...SUSTAINABILE SUPPLY CHAIN MANAGEMENT Article caption Supply chain concerns the flow of goods and services from one point to another. The author Stefan Schalteger and Roger Burritt (2014), measuring and managing the supply chain management is critical to the organization and will remain to maintain the efficiency in the organizations in the world today. Srivastava, Samir K (2010) states that by building on sustainability in the supply chain will ensures that the management is doing the right thing in managing the organization hence creating competitive advantage. Statement of the author's purpose The major reason why the author wrote the article about this topic is to address the need of building sustainable supply chain in all organizations. Secondly is to explore and create the understanding of supply chain. He also develops the practical approach that develops sustainable supply chain performance management. Finally, the author explains the measurement of the sustainable supply chain in all the industries. From the point of view of the author, he is of the mind that the building a sustainable supply chain in an organization is one of the ways that organizations will smoothen the flow of services in the organization. Application of supply chain management theory relevant to article Supply chain management is the management of the flow of the firm’s goods and services from one point to the other. His explanations on the relevant concepts of sustainable supply chain, show that...
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...Logistics and Supply Chain Article Analysis In this paper the subject is to discuss, logistics, and the, strategic role within the supply chain. Discuss on how satisfying customer requirements for a product or service by the implications of poor logistics and supply chain management. In addition, review customer satisfaction requirements that influence logistics and have a direct impact on supply chain. Explain an example from personal experience of how inappropriate logistics planning led to customer dissatisfaction and how logistics can play a critical role in customer satisfaction. First, the role of logistics in supply chain is a process of managing the transfer of goods, services, and other sources from the place of manufacturing to the place of consumption. This is to fulfill the order and the demands of the customer. Logistics key role relating with inventory and the aggregation of information. Supply Chain management main objective is to establish a connection between the markets and manufacturing points and distribution of networks in an efficient matter. This will enable the goods and services provided to customers at a low-cost and quality level acceptable. Supply chain management depends on the logistics to be managed in an effective way. Logistics forms the system that ensures the delivery of the product in the entire supply pipeline (Excellence in Supply Management, n.d., p. 1). If the logistics have one stop logistics solutions, they can provide the...
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...The Supply Chain Management Processes Keely L. Croxton, Sebastián J. García-Dastugue and Douglas M. Lambert The Ohio State University Dale S. Rogers University of Nevada, Reno Increasingly, supply chain management is being recognized as the management of key business processes across the network of organizations that comprise the supply chain. While many have recognized the benefits of a process approach to managing the business and the supply chain, most are vague about what processes are to be considered, what sub-processes and activities are contained in each process, and how the processes interact with each other and with the traditional functional silos. In this paper, we provide strategic and operational descriptions of each of the eight supply chain processes identified by members of The Global Supply Chain Forum, as well as illustrations of the interfaces among the processes and an example of how a process approach can be implemented within an organization. Our aim is to provide managers with a framework to be used in implementing supply chain management, instructors with material useful in structuring a supply chain management course, and researchers with a set of opportunities for further development of the field. “Streamlining crosscompany processes is the next great frontier for reducing costs, enhancing quality, and speeding operations”. Supply chain management is increasingly being recognized as the integration of key business processes across the supply chain. For...
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