...Food Service Training Karen Hill 01/20/2015 NS205 Kaplan University Introduction Today I will be discussing how to train a new employee in a restaurant. I will also discuss why training is important, as well as what type of training is sufficient. There are many different types of training methods some use technology, other use books, and hands on training. After reading my food service training discussion you will know how to properly train your employees. Training employees profoundly is essential for any successful business. Food service is a customer contact intensive business with many obstacles. Employees need to pay attention to customer demands. If you train you employees to display the personality of your establishment you will have a high volume of customers. In the restaurant business it is all about the quality and speed of service. Staff must manage the force effectively and training will help your business achieve its goal. There is no right or wrong way to train your employees. So let’s discuss different training methods that will work. “Shadowing is an interpersonal form of demonstration.” When using the shadowing method your trainee will follow a long time employee of yours around for a few days. This helps the trainee get a feel for what to expect as well as gives them a chance to experience real life situations. I like this method because once the trainee feels they are comfortable enough they can make an attempt to help a customer. Also, this method...
Words: 730 - Pages: 3
...Customer service training session Ladies and gentlemen, we have come here to discuss the customer service and the strategy of how to improve it. I will tell you how to make the customer service more efficient so that our customers are more pleased with our products and services. As you see in this paragraph (slide 2), we have to focus on assuring our customers that our products are the best. Almost 45 percent of the customers went shopping elsewhere, and over 40 percent of them did not find the right products. 33 percent of the customers had to order the products, and 24 percent of our customers did not get to buy the product they wanted from our store because we did not have it. The main thing that we as customer servants should remember is that the customers are always our main priority. Their satisfaction is our aim. With good customer service we can achieve better place at the market – because the customers are demanding, they know what they want and they want good service. We can easily stand out from the other companies by giving our customers good service. It is important to our company that the customers’ needs can be predicted because that way we can improve our service and the products. Customers do not always know what they are looking for – that is why we have to know it. We have to offer them the latest and best possible knowledge of different products so that they get convinced about the need for the certain product. We know how the buying decision process goes...
Words: 519 - Pages: 3
...REVISED IMPLEMENTING RULES AND REGULATIONS OF THE NATIONAL SERVICE TRAINING PROGRAM (NSTP) Pursuant to Section 12 of Republic Act No. 9163 otherwise known as the National Service Training Program (NSTP) Act of 2001, the Commission on Higher Education (CHED), Technical Education and Skills Development Authority (TESDA), and Department of National Defense (DND), in consultation with concerned government agencies, the Philippine Association of State Universities and Colleges (PASUC), Coordinating Council of Private Educational Associations of the Philippines (COCOPEA), Non-Government Organizations (NGOs) and recognized student organizations, hereby jointly issue, adapt and promulgate the following implementing rules and regulations in implement the provisions of the Act. Rule I GUIDING PRINCIPLES Section 1. Guiding Principle. While it is the prime duty of the government to serve and protect its citizens, in turn it shall be the responsibility of all citizens to defend the security and promote the general welfare of the State, and in fulfillment thereof, the government may require each citizen to render personal military or civil service. Section 2. Role of the Youth a. In recognition of the vital role of the youth in nation building, the State shall promote civic consciousness among them and shall develop their physical, moral, spiritual, intellectual and social well-being. It shall inculcate the ideals of patriotism, nationalism, and advance...
Words: 2524 - Pages: 11
...EXECUTIVE SUMMARY Training Design for GM's Service Advisor's December 7, 2011 This reported was constructed by Team Easy A’s and was designed to provide insight of how making certain policy changes and implementing different training methods is crucial to enhance customer satisfaction and ensure more consistent and sustained business. A survey was created and deployed to customers with the intent of finding out which areas where lacking. The survey had questions pertaining to levels of satisfaction after recent service repairs, communication and notifications after the service was completed. The information that was obtained was invaluable in finding out what was needed to complete the training design and ensure training transfer. The literary research exemplifies that dealerships rely heavily on their customer bases. Customer service goes well past being polite at the door; it also involves being relevant in the community and not taking customers loyalty for granted. It is important to always be mindful of the areas of customer service that will always need to be constantly improved upon. The main issue that was discovered dealt with customers not being appropriately informed of the cost and time it would take to finish their repairs. These issues could have been avoided if the promise times were more conducive to the actual abilities of the mechanics being able to finish the service on time. It is important for Service Advisors to be as accurate as...
Words: 2147 - Pages: 9
...Abstract The last ten years have witnessed major challenges, reforms and developments in all aspects of life in Turkey. Education, inevitably, has been reconstructed and reshaped in line with the European Union. Having a history of more than 150 years, teacher education was included in the series of reforms. The structure, the training periods and the institutions were the central concern of these of these reforms. Although most of these reforms have been implemented the In-Service Education and Training (INSET), INSET is still experiencing some shortcomings that need to be addressed. This paper is aimed at analyzing the needs of the INSET in both Turkey and the European Union, their similarities and differences and recommendations. Introduction Theories, curricula, methods, strategies and technologies change every now and then. Teachers require INSET in order to adapt to the new systems. Contemporary researches and reports have indicated that the quality education depends on the capability of teachers to develop professionally. The studies continue to explain that the success in the education system will be low if teachers are not placed in the center of these reforms. It is for this reason that the involved policy makers have continually insisted on the need to develop the INSET system as to bridge the gap between the traditional systems and the emerging demands. Teachers therefore need to follow continuous professional development by enrolling in the INSET program. In...
Words: 1449 - Pages: 6
...focus more on service quality and their customer’s needs and wants. Reason why must focus on needs and wants of their customer and service quality is because customer will seek for solution when they needs or wants something and they always look for better service quality. If the industry can produce something according to customer needs and wants then they will success. Customer will return to the particular industry if they receive quality service and quality product that they want. Customer will be satisfied if they get what they want. To achieve service quality and customer satisfaction must have valuable human resources. Through training and development program, employee will be become more perfect to achieve service quality. Therefore, training and development program that will influence service quality and customer satisfaction are very important for an organization to be successful. Keywords: Service quality, customer satisfaction, training and development program Acknowledgement I would like to acknowledge the important role of Ms.Adeline Yong, my tutor for teaching us how to write a research proposal, how to find journal, how to set up questionnaire, how to collect data and how to use SPSS system. This research proposal is one of my coursework to review the relationship between training program, customer satisfaction and service quality. Introduction In this research proposal, include explanatory study that will seek to test the effective training program influence...
Words: 3560 - Pages: 15
...John Kerry John Kerry is running for president to make America stronger at home and more respected in the world. He has a plan to restore the values that have always made America a leader in the world. He has a plan to create good-paying jobs at home - jobs that let American families get ahead in an America where the middle class is growing, not being squeezed. He has a plan to make health care a right for all Americans. He has a plan to make this nation independent from Middle East oil. And he has a plan to modernize and strengthen America's military and lead a new era of alliances - so young Americans are never put in harm's way because we insisted on going it alone. John Kerry is running for president to answer the call to service - just as he has answered that call all his life. He was born on December 11, 1943 at Fitzsimons Army Hospital in Colorado. His father, Richard, volunteered in the Army Air Corps during World War II. His mother, Rosemary, was a lifelong community activist. As he was about to graduate from Yale, John Kerry volunteered to serve in Vietnam. His leadership, courage, and sacrifice earned him a Silver Star, a Bronze Star with Combat V, and three Purple Hearts. In Vietnam, John Kerry saw the lives of his fellow soldiers put at risk because some leaders in Washington were making bad decisions. When he returned home, he became a spokesman for Vietnam Veterans Against the War (VVAW) and later co-founded Vietnam Veterans of America. John Kerry then went...
Words: 1184 - Pages: 5
...Program Design and Development 14 Objectives of the program 14 Incorporate site visits by management 14 Training and seminars 14 American Express will Focus on the Development of Employees 16 Incorporate Site Visits by Management 16 Training and Seminars 17 Steps to continue the essence of customer service 18 Assessment 19 Employee feedback 19 Data analysis 20 Creating training manual 20 The use of technology 21 IX. Recommendations 22 Performance appraisals 23 Motivating Employees 24 Training employees 25 Continuous improvement 27 X. Conclusion 28 XI. References 29 I. Introduction American Express hired our consulting team to create effective training and development program to sustain the company’s success and growth. One of the departments American Express would like to concentrate on is the Customer Service Call Center. Currently American Express does not have formalized organization-wide training and development process. This paper will summarize American Express’ organizational structure and background, vision statement, and future goals. Our team will evaluate the company’s current structure and provide training and development management plan that will help reach current goals, as well as, increase employees motivation and productivity. Our goal is to provide American Express with the training and development management plan that can be...
Words: 6750 - Pages: 27
...Request for Proposals (RFP) - Computer Training Services Premier Structural Engineering Request for Proposals (RFP)- Computer Training Services Sealed Proposals Due: June 1, 2010 at 10:30 A.M. Proposals shall be sealed and submitted to: Premier Structural Engineering 505 E. Evergreen St. San Antonio, TX 78212 Phone: (210) 226-7321 I. INTRODUCTION: Premier Structural Engineering (PSE) was founded in 1996 to provide structural engineering design services to Architectural firms. PSE is seeking a Software Training Company to design and implement an employee training program for Microsoft Office Suite 2010 programs, Word, Excel, Outlook, OneNote and Power Point. II. PURPOSE OF THE PROCURMENT: PSE will be upgrading our current software to Microsoft Office 2010. Personal computer training will be provided to 35 PSE employees. The company contracted to provide this training will be expected to conduct a total of 38 classes. The classes will take place in the PSE training classroom, which is equipped with 15 workstations and one instructor’s workstation. The contract will be awarded July 1, 2010, and commence August 2, 2010. Training will be for all levels of user experience: beginning, intermediate and advanced, in Microsoft Office Suite version 2010. The contractor will be expected to: * Conduct the workshops listed in the Training Workshop Schedule. * Distribute a survey to each student at the end of each class, for the purpose of evaluating the content...
Words: 1215 - Pages: 5
...Reflection/Training Plan Week 5 One of the best practices for a business is to have a solid need assessment, training method and training evaluation practice in place. In this paper we will go over the following: * Needs assessment * Environmental analysis * Organizational analysis * Demographical analysis * Operational analysis * Individual analysis * Training methods * Types of media * Learning principles * Training for learning skills or facts * Effectiveness of methods * Training evaluation strategies * Criteria * Pretests * Monitoring and observing training * Collecting feedback * Implementing feedback Needs Assessment Environmental analysis The purpose of the assessment phrase is to define what employees should learn in relation to job behavior. (Cascio 2013) For example with Landslide limousine all job duties and description should be defined and there should be training in place to make sure of the employees success. Organizational analysis Focuses on identifying whether training supports the company’s strategic direction, whether managers, peers, employees support training activity and what training resources are available. (Cascio2013) So with your current budget as a startup company we recommend you be conservative with your training since resources will be limited. We suggest a lot of training should be grassroots or hands on training. Demographical...
Words: 2266 - Pages: 10
...solely and exclusively owned by NSDC. The same may not be reproduced, wholly or in part in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this presentation), modified or in any manner communicated to any third party except with the written approval of NSDC. This report is for information purposes only. While due care has been taken during the compilation of this report to ensure that the information is accurate to the best of MART’s and NSDC’s knowledge and belief, the content is not to be construed in any manner whatsoever as a substitute for professional advice. MART and NSDC neither recommend nor endorse any specific products or services that may have been mentioned in this report and nor do they assume any liability or responsibility for the outcome of decisions taken as a result of any reliance placed in this report. Neither MART nor NSDC shall be liable for any direct or indirect damages that may arise due to any act or omission on the part of the user due to any reliance placed or guidance taken from any portion of this report. Page 1 of 91 Acknowledgement We are thankful to Mr. Dilip Chenoy, CEO&MD National Skill Development Corporation, New Delhi for giving us an opportunity to undertake the study. We are extremely grateful...
Words: 22453 - Pages: 90
...Background: [pic] VOCATIONAL REGIONAL TRAINING CENTER-KOREA PHILIPPINES VOCATIONAL TRAINING CENTER Buhisan, Tibungco, Davao City HOTEL AND RESTAURANT SERVICES (June 2011- June 2012) Qualification/s: • Commercial Cooking NC-II • Bread and Pastry Production NC-II • Food and Beverage Services NC-II • Bartending NC-II • Housekeeping NC-II WELDING AND PIPEFITTING (April 2011- May 2011) Qualification/s: • Shielded Metal Ark Welding NC-I SECONDARY BROKENSHIRE SCIENCE HIGH SCHOOL Madapo Hills, Davao City 2007-2011 PRIMARY LITTLE LAMB SCHOOL HOUSE Garcia Heights, Davao City 2001-2007 Affiliations: [pic] Class Officer of BSHS (Vice-President) Com-Arts Officer of BSHS (Treasurer) Competency Awardee of RTC-KPVTC Seminars Attended: [pic] First Aid Orientation August 5, 2011 Regional Training Center-Korea Philippines Vocational Training Center Buhisan, Tibungco, Davao City Fire Drill August 17, 2011 Regional Training Center-Korea Philippines Vocational Training Center Buhisan, Tibungco, Davao City...
Words: 372 - Pages: 2
...Unit 9 – Training This document is a report regarding on training in the business world and this report includes the following: * Expected outcomes * Process of identifying needs * Training methods used * Costs and benefits of training methods used * Constraints (factors affecting training methods used) * Appropriateness and an evaluation of training programmes Training refers to acquiring job specific skills and abilities, learned at work or somewhere else and provides employees with new skills and knowledge. There are 3 methods of training that can be used in the business and these are: * Induction * On-the-job training * Off-the-job training Induction Training is a programmed designed to introduce new employee to their job and it is used to explain the roles of the staff, familiarise the worker with their job, explain the procedures used in the business, make the employee as efficient as possible and encourage the new workers to be committed to the organisation. During the training, the new workers will have the opportunity to; ask questions, find out what goes on and where to go, meet the people they will be working with and familiarise themselves with the workplace. On-the-job Training is where a worker remains at their usual place of work and learns how to do their job (e.g. doctors). The advantages of this type of training are that, it is easy to organise, specific to the job and the business and it is relatively cheap....
Words: 4999 - Pages: 20
...ILM Level 3 Award in First Line Management Understanding training and coaching in the workplace. Understand how to provide training appropriate to the workplace. Identifying training needs. A training need may arise for many reasons this could include the maintenance of existing competencies, a change in procedures, the acquisition of new equipment, a change of roll and responsibilities, the identification of unsafe practices etc. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx use two systems for recording the maintenance of existing competencies these being Terian that is used to ensure that front line personnel meet the requirement to attend risk critical assessments within specified time periods, and PDRPro which is an electronic personal development recording system. An annual training plan is developed for each station based on the risk profile for that station and identifies topics to be covered during weekly training sessions . A review of relevant Standard Operating Procedures is incorporated within these training sessions to make sure all personnel are familiar with the correct procedure and are aware of any changes. Safety issues that have arisen within the service are also briefed to personnel using Operational Procedural Alerts. Training techniques. Dependant on the training required various techniques are available. Most commonly used are practical scenarios and simulations that allow personnel to gain experience in following standard procedures and gain familiarisation...
Words: 1158 - Pages: 5
...deadlines and get products to the customers. They have run over budget by $100,000 due to training employees to learn new systems. I have created a new system that will both save the company money and be able to train employees. 1. This system with has live Internet classes that are offered to the employees in the company. Cost has gone up to train employees the new systems and the employees have had to travel to complete these trainings. With onsite training, meetings and 24-hour tech services being provided to employees, this will cut down on cost in the future. The company will need to spend money to get this new system going but it will save them money in the future and they will also have the sources to keep up with the newest technology and be able to move more business around the world. 2. This system will be ran by human resources. Human resource will have a defined group who will set up all training that will be onsite of each factory with face-to-face conferences via Internet with teachers. 3. Along with training be onsite in each factory, human resources will also have a 24-hour system where any employee can speak with tech services when a new system is introduced or a problem arises with any of the equipment. 1. The company will need to update all computers and provide portable tablets and smart phones so employees can keep in contact with any teaching classes or when tech services are needed. 2. The company will also have extra cost to train and hire for human...
Words: 499 - Pages: 2
