Are Indians to blame for the poor quality of services that they get compared to their western counterparts?
Eating in buffet style dinners at any marriage hall in India would give you enough reason as to why the services provided here are not as good what our western counterparts get. There will be no such thing as a queue and people returning for a second helping would barge in with their plates wherever they find space. Finally you’ll find them using a different plate for each dish they try as if paying for their gift entitles them with all such liberties. This explains why most marriages nowadays are doing away with buffet style dinner services.
Unlike a manufactured product, a service involves a lot of consumer interaction and for any service to prosper the quality of consumer participation must be good. We as Indians have a long way to go when it comes to improving the quality of consumer participation because the term itself involves the change in attitude of millions of people in India. I am not trying to be judgmental but this is how we are and most of the Indians have not warmed up to such quality. We try to extract the maximum out of any service without sparing a thought for the future consumers of the same service and that is the first fundamental change we need to incorporate in our attitude.
People are stealing/taking away bulbs from the night-lamps in trains. I have wondered how many tumblers from a drinking water dispenser were stolen before they started being tied to a chain or in fact I see pens being attached to a string or smaller chain in banks and other related service providers. The sad thing about these incidents are that they are not done by regular thieves or people from the lower strata in the social ladder but people from distinguished families with little or no implied need to go through with these acts. On most cases they don’t realize