Servicing and Production Manufacturing
Justin Dome
OPS/571
February 16th 2015
Manuel Gonzalez

Servicing and Production Manufacturing
The purpose of this summary is to inform the reader of the different types of process designs available for service products and manufacturing products. In this summary, transportation and fish processing will be used as examples for service process design. Products that utilize the service sector have three approaches. They are process design, self-service, and production line approach. The process design approach builds on creating good rapports with the customer, and in some cases, the customer’s customer. The approach must be able to balance customer’s needs to the realistic capabilities of the company. Self-service approach focuses on getting the customer involved in parts of the “transaction” or process. While services like banking have strived off of automated teller machines, certain industries do not have the capabilities or offer services that could benefit from the self-service approach. The production line approach gives the company control of a process at each outlet to ensure it meets theirs and the customer’s standards. Production line approach; while found more commonly in manufacturing, is seen in the food service industry. Relating this to the transportation industry, the process design approach is a crucial part of building and maintaining a business. The continued relationship built between the customer and the customer’s client leads to new business ventures and opens doors to more capital. The self-service approach can be seen on accounts that have become what the industry calls “dedicated.” Dedicated accounts are where the customer requests a certain amount of equipment and uses it to their discretion. However, there is a represented from the company that is onsite to ensure that the equipment is