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Sexy Daddy

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As an owner, there is an added challenge to customer service: The need to keep all of the company’s current customers happy while steadily adding new customers at the same time to allow the company to grow. The easiest way to deal with customers who are not technologically savvy is to have a policy in place that has anybody speaking with a customer use as little technical jargon or slang as possible. When a customer service representative is speaking far above a customer’s technical skill level, it can feel overwhelming to the point of frustration, and that can cause the customer to seek out other help that may not necessarily be in the company’s best interests. Speaking in layman’s terms will allow the customer to both understand what the representative is talking about and increase their knowledge about their computer or tablet. A challenge that can arise during this process is that it can seem like the representatives are talking down to customers who do have some computer knowledge. But, in general, this policy should help a company build a rapport with their community and help increase their basic knowledge of how their computer or tablet works. When there are complaints from customers that the representatives are asking questions that seem irrelevant to the task at hand, especially over the phone, this would be a reason to have a system in place to monitor and record calls to assure the highest quality in assistance. Using a recording of both a problematic call and an ideal call during a meeting be a positive learning experience for each of the representatives. Doing this can show problem areas within a phone call that can be fixed with training and improve the overall customer service of the company. A challenge when implementing this kind of system, however, is complying with the various federal and state laws regarding the recording of phone calls. Failure

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