...Overview of Shangri-La Hotels & Resorts ----------------------------------------- 1 3. Board environment analysis -------------------------------------------------------- 2-3 4. Organizational resources of Shangri-La ----------------------------------------- 4-5 5. Hotels’ Strategies -------------------------------------------------------------------------6 6. Key issues confronting the Shangri-La --------------------------------------------7-8 7. Recommendations and Justifications --------------------------------------------9-10 8. Conclusion -------------------------------------------------------------------------------10 9. References 10. Appendices [A] Awards of Shangri-La Hotel Group, “Global recognition of excellence” [B] Details timeline of Shangri-La’s external context [C] TABLE 1 – Popular social networking sites (adapted from Luebke, 2010) [D] TABLE 2 – Broad Environment Analysis to Shangri-La hotels’ strategies development [E] Financial Statement 2009-2010 (Sources: 2010 Sustainability Report of Shangri-La Asia Limited, p.9) [F] Commitment of Social Responsibility (CSR) structure & focus areas (Shangri-La) [G] Context of Shangri-La Academy Courses & Work-life balance [H] Employee profile & turnover survey in Shangri-La (Sources: 2010 Sustainability Report of Shangri-La Asia Limited, p.13-15) [I] Shangri-La’s Supplier Code of Code (Sources: Official Website) [J] Shangri-La’s Five...
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...www.tourismfortomorrow.com GLOBAL TOURISM BUSINESS AWARD FINALIST 2011 Shangri-La is a Hong Kong-based luxury hotel group operating 69 properties in Asia, the Middle East, and North America, with 30,000 rooms and over 41,000 staff members. CASE STUDY Launched in 2007, Shangri-La’s Corporate Social Responsibility (CSR) strategy centres on six primary topics: environment – climate change mitigation; local community support programmes; conservation and biodiversity projects; environmental management systems; employee engagement and well-being; health, safety, food, and supply-chain management systems. Every region and hotel formulates and coordinates all CSR activities and volunteer programmes individually, overseen by a group Director of CSR and Sustainability, who was appointed in 2009 to champion these initiatives. Further testament to the level of integration of CSR within the company’s business model is evidenced by the fact that CSR is placed directly into each individual property’s Integrated Management System (IMS) reporting structure. With the publication and distribution within the group of a Best Practice Digest and the first Sustainability Report in 2011, data are provided across the group on each property’s work, highlighting both high performance and those needing to become more engaged in these efforts. Three main CSR initiatives provide a framework for defining activities across the group: Embrace, focusing on social and community support projects; Sanctuary...
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...Consumer behavior notes dream of a lost paradise where the ravages of time and history have been held back, where human beings live in harmony with nature, and where the wisdom of the planet is saved for future generations. In other words, to a Shangri-La. The story of Shangri-La itself is a modern one, told by the English novelist James Hilton in his novel Lost Horizon(1933). To start my paper we should use page 380 from the book retail stores as brands: performance, theatre and space spatial settings and the aesthetic structuring of a range of expressive artefacts are increasingly pervasive components of the construction and communication of brands AS per the consumer culture theory, service scape studies generally include environmental dimensions such as ambient conditions (noise, music and aromas) and space (design, layout and furnishing) as well as signs and symbols (style and personal artefacts) . If brands represent symphonies of meaning, managers must be viewed as orchestrators and conductors as well as composers, whose role is not only to coordinate and synchronise but also to create space and spatial arrangement(s) in retail shops as used to construct and to communicate a brand theatrical experience: This perspective allows us to understand how a theatre removes consumers from everyday life and isolates them in a constructed environment in order to create a unique and aesthetic experience to be used for first page for work introduction: In this way,...
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...International Hospitality Management The importance of training and development in hospitality industry: Maldives Resorts BSc (Hons) International Tourism and Hospitality Management Contents 1.0 Introduction …………………………………………………………….. 3 – 4 2.0 Literature Review 2.1 Aims & objectives of training and development ……………………. 2.2 Reasons for employee training and development …………………… 2.3 The importance of training and development ……………………….. 2.4 General benefits from training and development …………………… 5 5 5–7 8 3.0 Training and development in the Maldives hospitality industry……….... 9 – 12 4.0 Conclusion and recommendations ………………………………………. 13 – 14 5.0 References ……………………………………………………………….. 15 Page 2 of 15 1.0 Introduction First of all let’s check out what is training and development? According to Wikipedia, training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. In other words training is specialised instruction or practice that assists in changing an individual’s behaviour so that their performance will become more proficient. Furthermore, (Dunk, 2003) stated that training is the process which is used for the development of knowledge and skills needed to perform the jobs, duties and tasks in an organization. As per (Hinkin, 2006) training is a four-stage process which consists of assessment, development, implementation and...
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...KENYATTA UNIVERSITY NAME : JAMES KARIU MACHARIA REG NO : J17S/10565/2009 CONTACTS : 0728617714 E-MAIL : macharia.jimmo@gmail.com SCHOOL : ENGINEERING AND TECHNOLOGY DEPARTMENT : C.I.T UNIT CODE : SCT 400 UNIT TITLE : PROJECT TASK : PROJECT PROPOSAL PROJECT TITLE : HOMELAND HOTEL ONLINE RESERVATION SYSTEM SUPERVISOR : Mr. Kennedy Gichaba Siika DATE : 2/11/2012 Table of Contents CHAPTER ONE 3 INTRODUCTION 3 Background of the Study 3 Problem Statement 3 Goal 3 Objectives 4 Scope and Limitation of the Study 4 Justification 5 CHAPTER TWO 6 LITERATURE REVIEW 6 Introduction 6 (a) Case Study 1 - Swiss-Garden Hotel 6 (b) Case Study 2 - Shangri-La Hotel 6 Summary 7 CHAPTER THREE 8 METHODOLOGY 8 Time Schedule 11 Budget 12 REFERENCES 13 CHAPTER ONE INTRODUCTION Background of the Study Kenya is a growing tourist destination for people from diverse nations and this has greatly contributed to growth of Nairobi which is now becoming a global competitive city. The rapid development and commercialization of Information and Communication technologies (ICTs) in Nairobi industrial sectors such as travel and tourism have prompted Hotels to increasingly adapt to these technologies. ICT based products and processes enables hotels to enhance the operating efficiency, improve service experience as well as provide a means to access markets on a global basis. Problem Statement Homeland Hotel have for long time been using paper records kept in filing cabinets as a method...
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...posses, will be its "individuals". At the point when these individuals will be despondent, unmotivated, or feel separated from the general workings in their organization, the whole association experiences low benefit, low assurance, and high worker turn over. In request to face the challenges and intensity in the business world, numerous organisations have made strides to expand adequacy of the employees and thus the benefit. The work execution will be really the item of an employee's motivation and capability. The capacity and aptitudes will be in this way procured through preparing, while on the work execution will be additionally obliged (Schiller, 1996). Late studies have demonstrated, that the fulfilled employees tend to be more effective, inventive, and devoted to their employees (Syptak, M.david, and Ulmer, 1996). 1.2 Motivation is the key to Performance Motivation is the way to employee execution. Profoundly energetic employees are considered to be genuine holdings for any organisation. When inspired, they fundamentally tend to be more effective, vigorous, and will be exceptionally much enthusiastic to take an extra obligation (David, 2005). At the end of the day, a spurred employee is essentially a profitable representative, and accordingly gainful workers can do ponders for an association ( Tschohl , 2006 – Web 14). Employee motivation will be of basic significance in ...
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...ANALYSIS OF BUDDHISM’S APPEAL TO THE WEST INTRODUCTION “When you come back as a whale, you’ll be bloody glad you put Greenpeace in your will.” — Greenpeace advertisement on billboard in Taylor Square, Sidney, Australia As the above quotation from the advertisement indicates, there is no question that Buddhism has a certain appeal to the West. Donald S. Lopez, Jr. author of Prisoners of Shangri-la: Tibetan Buddhism and The West provides a cultural history of the “strange encounter” between Buddhism (especially Tibetan Buddhism) and Western countries, most notably Britain, Australia and the United States. It is no longer questionable that Buddhism, and again, especially the Tibetan stream, has permeated popular culture: since China’s invasion and occupation of Tibet in 1950, which will be discussed further, but most significantly since the 1990s. This is most likely accredited to the Dalai Lama’s receipt of the Nobel Peace Prize in 1989, which brought him and Buddhism much exposure. In fact, every stream of Buddhism announces growing public acceptance in the West since the Dalai Lama first visited two decades ago. The Complete Guide to Buddhist America, written in 1998 for which the Dalai Lama wrote the preface, reports that the number of worship centers in the United States more than doubled from 1987 to 1997 to over one thousand. Several examples illustrate the recent exposure of Buddhism in Western popular and political culture. Firstly, one of the most popular films...
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...at night. The former quiet nights of Boracay were then transformed into a place for party-goers. Boracay’s current situation. Unfortunately, the uncontrollable influx of tourists imposes a great impact on its natural environment. This scenario captured the interest of the media - one of which is I—Witness’ Ang Tagong Boracay hosted by Howie Severino. This is a kind of “social change documentary” which as defined by Amma Marfo (2007) “is sometimes a hybrid between political and human interest and tells stories in hopes of changing aspects of the society.” Furthermore, Larry Daressa asserted that “a social change media can serve as a frame and forum for the exfoliation of alternative civic discourses, communities and social movements.” Studies show that this documentary as a form of media, aims not only to build awareness and to show the real situation in Boracay; but it also acts an instrument for the government and general public to address issues reactively and/or proactively. Tourists’ motivations. In spite of the conscious efforts of media, tourists still want to visit Boracay. Going back to the theories of Maslow, Schmoll, et al. there are many reasons why...
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...hierarchy and puts it on the fast track for resolution. However, the premise of human security also opens the door for just about any issue to be securitized. In such a scenario, which issue should be prioritized and on what grounds is one issue more important than another? In this essay I argue that the utility of this approach comes with caveats and preconditions and that for Southeast Asia and ASEAN, the focus on NTS opens doors for cooperation to deal with problems that require multilateral solutions while at the same time moving the region towards the realization of a true Security Community. Copenhagen School: Nuts and Bolts, Pros and Cons. The basic premise of the Copenhagen School of securitization is that the realm of security studies should not be about a single-minded focus on states and military power. Rather, the individual should be looked at as the referent. Pioneers of the concept like Buzan argue that security is about dealing with existential threats posed to the referent object that has a legitimate claim to survival and that what defines security is socially constructed. There are 2 players in the process of securitization, the actor and the...
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...This case deals with the ethical dilemma that Tobacco manufactures face when selling tobacco products in third world countries. First, there is the ethical dilemma of business versus health. The opening and development of the tobacco business in Third World countries like China, Malaysia, Indonesia, India and Africa, is considered against the health consequences of tobacco use which according to an Oxford University epidemiologist, has estimated to cost 3 million lives annually rising to 10 million by 2050 without effective tobacco control program A second ethical dilemma is employment versus impoverishment, where the opportunities for work in the tobacco industry are considered against a background of malnutrition. This is a problem that is certainly worth consideration, but with those who have the power to change things reaping huge profits, I am not sure if anything will be done. 1. Use the model in Exhibit 1 as a guide and assess the ethical and social responsibility implications of the situation described Exhibit 1 is a decision tree. A model for incorporating ethical and social responsibility issues into multinational business decisions. The decisions are decided by the users’ responses to a number of relevant questions regarding the matter at hand. The first question the model asks is whether the decision efficiently optimizes the common good or benefits of the business firm, society, the economy, and the individual. From the tobacco business standpoint, the answer...
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...ECONOMIC ANALYSIS First Trimester 2015 - 2016 Submitted to JOEL C. YU, Ph.D. University of the Philippines Cesar E.A. Virata School of Management OUTLINE I. Introduction a. Statement of the Problem ............................................................. b. Background of the Study and Market Trends ................................ 1. 1997 Asian Financial Crisis 2. The Late 2000 US Property Bubble 3. Real Estate Market Trends II. Analysis of the Philippine Real Estate Industry………………………………….. III. Conclusion ............................................................................................ IV. References………………………………………………………………………………………… Annex A. Major Industry Players Annex B. Further Developments by the Major Industry Players Annex C. Present Global Situation 2 I. INTRODUCTION A. Statement of the Problem The purpose of the study is to determine if there is an impending property bubble in the Philippines, citing current indications similar to the 1997 Asian Financial Crisis and the US Property Bubble in the late 2000, as well as comparisons with the general real estate market trend. B. Background of the Study and Market Trends 1. 1997 Asian Financial Crisis and the resulting Philippine property bubble The 1997 Asian Financial crisis was a period of massive economic meltdown, the most severely affected countries of which were Indonesia, South Korea, and Thailand. The Philippines and the rest of...
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...Southwestern University The Graduate School of Health Science, Management and Pedagogy In Compliance for the Course Requirement in MBA 518 FOOD AND NUTRITION MANAGEMENT Submitted to: Prof. Israel N. Abarratigue Course Adviser Submitted by: Tisha Marie R. Ongcoy MBA- HRM – 1 ASSIGNED TOPIC OUTPUT AND COMPILATION TOPIC : Maintenance of Health through Good Nutrition and Safety Food Practices CONTENTS: 1. Food Related Illness and Allergies 2. Hygiene, Sanitation and Safety Control in Food REFERRENCES: * US NRA ServSafe® Food Manager Certification Course 2011 Module 1. FOOD RELATED ILLNESS AND ALLERGIES 2.1 CLASSIFYING FOODBORNE ILLNESS a. Foodborne Infections * Results when a person eats food contaminating pathogens, which then grow in the intestines and cause illness b. Foodborne Intoxications * Results when a person eats food containing toxins that cause illness c. Foodborne Toxin-Mediated Infections * Result when a person eats food containing pathogens, which then produce illness-causing toxins in the intestines 2.2 BACTERIA THAT CAUSE FOODBORNE ILLNESS a. Bacteria: Basic Characteristic * Living, single-celled organism * Can be carried by food, water, soil, animals, humans or insects * Can be reproduced very rapidly under favorable conditions * Some survive freezing * Some change into a different from called spores to...
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...TABLE OF CONTENTS PATCH 3: CASE STUDY REPORT 1 REFERENCES 9 SELF-ASSESSMENT 11 PATCH 3: CASE STUDY REPORT 1. Introduction Valve Corporation was formed by two former Microsoft employees who are Gabe Newell and Mike Harrington in 1996. At the beginning, they were based in Kirkland, Washington and were a Limited Liable Company (L.L.C) (Giantbomb, 2013). Valve is an American video game development and digital distribution that allocated in Bellevue, Washington. Valve had created six games series in the future years which are Half-Life (1998), Team Fortress (1999), Portal (2007), Counter-Strike (1999), Left 4 Dead (2008) and Day of Defeat (2005). Since Valve Corporation is found, it has expanded both in scope and commercial value. Valve Corporation had been received few award since 2008. On 2008, Valve Corporation announced the acquisition of Turtle Rock Studios. While on 2010, Valve won The Escapist Magazine’s March Mayhem tournament for the best developer of 2010. In 2012, the company acquired Star Filled Studios, a two-man gaming company to open a San Francisco office. In 2013, Valve decides to stop the operation as it was decided to make some benefit for future arrangement. Valve is formed as a company which have around 300 employees but no managers or bosses at all to operate whole company (Suddath, 2012). Hence, this report is written to discuss the organisational culture and organisational structure of valve. The two discussion topic is to be analysed...
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...higher quality expected as well as the extensive research and documentation required for government contracts. If a part fails to perform correctly it can cause minor glitches as well as problems that can carry serious repercussions, such as in the National Semiconductor case. When both the culpable component and company are found, the question arises of how extensive these repercussions should be. Is the company as an entity liable or do you look into individual employees within that company? From an ethical perspective one would have to look at the mitigating factors of both the employees and their superiors along with the role of others in the failure of these components. Next you would have to analyze the final ruling from a corporate perspective and then we must examine the macro issue of corporate responsibility in order to attempt to find a resolution for cases like these. The first mitigating factor involved in the National Semiconductor case is the uncertainty, on the part of the employees, on the duties that they were assigned. It is plausible that during the testing procedure, an employee couldnt distinguish which parts they were to test under government standards and commercial standards. In some cases they might have even been misinformed on the final consumers of the products that they tested. In fact, ignorance on the part of the employees would fully excuse them from any moral responsibility for any damage that may result from their work. Whether it is decided that...
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...Hotels and Motels Industry 2012 Table of Contents SAIA Analysis Summary.................................................................................................................. PART 1: STEP Analysis.......................................................................................... Social and Demographic Analysis...................................................................... Traditional Definition................................................................................. Factors and Influence................................................................................. Example: social and demographical effects in Las Vegas……………... Conclusion.................................................................................................... Technological Analysis........................................................................................ Wireless Internet Service............................................................................ Online Reservations and Customer Reviews............................................ Airline Package Deals................................................................................. Future Hotel Advancements....................................................................... Conclusion.................................................................................................... Economic Analysis.................
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