...| | | | | | | | | | | | | | |Revision Package: | |Theme 1 | | | |Principles of Governance | |Traffic ...
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...Handbook on Inequality, Poverty and Unmet Social Needs in Singapore Lien Centre for Social Innovation CATHERINE J. SMITH (Additional research and writing by John Donaldson, Sanushka Mudaliar, Mumtaz Md Kadir and Yeoh Lam Keong) As this handbook is intended to provide an overview of the arguments of others, the role of the authors largely consisted of compiling, arranging, and contextualizing. Further, the ideas expressed herein, which are various and often contradictory, do not necessarily represent the views of the handbook’s authors, or of the staff and Board of the Lien Centre for Social Innovation. Copyright © March, 2015 by Lien Centre for Social Innovation. All rights reserved. Published by the Lien Centre for Social Innovation Singapore Management University, Administration Building, 81 Victoria Street, Singapore 188065 www.lcsi.smu.edu.sg No part nor entirety of this publication may be reproduced or transmitted in any form or by any means, or stored in any retrieval system of any nature without the prior written permission of the Lien Centre. Readers should be aware that internet websites offered as citations and/ or sources for further information may have changed or disappeared between the time this was written and when it was read. Limit of Liability/Disclaimer of Warranty: While the publisher and authors have used their best efforts in preparing this publication, they make no representations and/or warranties with respect to the accuracy and/or completeness...
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...m31: Home AssignmentCover Sheet Quality ManualVersion 5 2014-15 | Student(s) Name and ID: | Course Code and Title:Integrated Project Quality management. BUS4956 | Date: | Section:CLW | Submission Deadline:week 16 Late submission results in losing grades. For every working day delay the maximum grade decreases by 5%, up to a maximum of 35% after a week. Also note, not following the formatting guidelines an additional 10% may be lost. | Name of the Course Team Leader /Academic Coordinator (Moderator):Dr.BeenaSalimSaji This Assessment and the related Marking Scheme have been pre-moderated and approved by the Course Team Leader/Academic Coordinator of the Business Department according to the following criteria * The learning outcomes are covered as indicated in the assessment strategy. * The questions are clearly constructed and at an appropriate academic level. * The possible marks for each question are clearly stated. * The amount of time for the exam is properly allocated. * The level of English language is clear and suitable for the course. * The marking scheme is clear and detailed | Academic Format Reports/Essays submitted must follow the APA (American Psychological Association)thehttp://owl.english.purdue.edu/owl/resource/560/01/.Formatting and language contribute exactly ten percentage points to the overall grade. | Warning to Students! Students must submit their own works as assignments, and they cannot copy anybody’s ideas into their...
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...Progress in Planning 64 (2005) 69–175 www.elsevier.com/locate/pplann Global city making in Singapore: a real estate perspective Sun Sheng Han Department of Real Estate, School of Design and Environment, National University of Singapore, 4 Architecture Drive, Singapore, Singapore 117566 CHAPTER 1 Introduction ‘Global city’ is a notion popularly cited among planning academics and practitioners in describing some strategic places in the world economy. Pioneer researchers in this area define global cities as basing points of capital in a world economy (Friedmann, 1986: 71); production centres of specialized information services such as financial services, media services, educational and health services, and centres of tourism (Hall, 1998: 24); and centres for servicing and financing international trade, investment and headquarters operations (Sassen, 2004: 171). Summarizing those perspectives and recognizing the influence of a new economy, which can be characterized as informational, global and networked (Castells, 2000: 27), global cities can be seen as the urban nodes where globalization materializes so that they are (1) highly concentrated command points in the organization of the world economy; (2) key locations for finance and specialized service firms; (3) sites of production of innovation; (4) markets for the products and innovations produced (Sassen, 2001: 3 and 4). Taylor (2004) has argued that these perspectives involve understanding just the attributes of cities and...
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...INSIGHTS TO BUSINESS EXCELLENCE SPRING Singapore 2 Bukit Merah Central, Singapore 159835 Tel: +65 6278 6666 • Fax: +65 6278 6667 www.spring.gov.sg © SPRING Singapore 2010 All rights reserved. No part of this publication should be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying or otherwise, without prior permission of the copyright holders. Whilst every effort has been made to ensure that the information contained herein is comprehensive and accurate, SPRING Singapore will not accept any liability for omissions or errors. CONTENTS 3 Foreword 4 Business Excellence Initiative 6 Impact of Business Excellence Journey 12 Case Studies 15 Conrad Centennial Singapore (Conrad) 21 Qian Hu Corporation Ltd 27 Singapore Technologies Engineering Ltd 33 Teckwah Industrial Corporation Ltd 39 TNT Express Worldwide (S) Pte Ltd 45 Housing & Development Board (HDB) BE BE FOREWORD The business excellence initiative helps organisations strengthen their management systems and processes for higher productivity and growth. There has been a growing number of organisations embarking on the business excellence journey. Currently, about 800 organisations, employing some 550,000 employees or 20% of the workforce, are certified by SPRING for attaining commendable performance on the business excellence journey. The implementation of the business excellence framework by organisations requires the commitment and involvement...
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... Operating & Financial Review Fare Revenue ($m) 68 72 CEO's Message Company Overview & Background Group Performance Value Added & Economic Value Added Analysis SMRT and Our Shareholders SMRT Trains & SMRT Light Rail SMRT Buses SMRT Automotive Services SMRT Taxis SMRT Investments (Properties & Media) SMRT International & SMRT Engineering 749.6 9.4 213.1 800.5 10.1 76 220.4 82 84 527.1 569.9 86 92 96 FY2011 Train Bus FY2012 LRT 98 100 102 Financial Report 105 190 191 193 203 Financial Contents Group Properties & Interested Person Transactions Shareholding Statistics Notice of Annual General Meeting Proxy Form SMRT Corporation Ltd Annual Report 2012 1 Milestones 1987 Singapore’s first Mass Rapid Transit system (MRT) opens for service Train service from Yio Chu Kang to Toa Payoh commences Train service from Novena to Outram Park commences 1988 Train service from Tiong Bahru to Clementi commences Train service from Jurong East to Lakeside commences Train service from Kathib to Yishun commences 1989 Train service from Bugis to Tanah Merah commences Train service from Simei to Pasir Ris commences 1990 Train service from Bukit Batok to Choa Chu Kang commences Boon Lay station opens for passenger service 1996 Train service from Yishun to Choa Chu Kang commences 2003 Attains ISO 9001:2000 certification for achieving quality standards in the...
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...ASIAN JOURNAL OF MANAGEMENT CASES, 3(1), 2006 SAGE PUBLICATIONS NEW DELHI/THOUSAND OAKS/LONDON DOI: 10.1177/097282010500300104 AIRASIA: THE SKYS THE LIMIT Rizal Ahmad Mark Neal This case details the rise and expansion of AirAsia in South-east Asia. The company employed a business model for low-cost airlines that was originally developed by Southwest Airlines in the United States and subsequently employed with great success by European companies such as Ryanair and EasyJet. The case thus documents the successful application of a western business model in a previously unexploited Asian environment, and raises issues about knowledge transfer, and the sustainability of such a model in the face of increasing competition and market turbulence. In this way, this case raises issues of innovation, adaptation, strategy and sustainability within the Asian context. Keywords: Low-cost airlines, Budget airlines, Business model, Knowledge transfer, Innovation, Asian entrepreneurship ‘Now everyone can fly’—AirAsia had been drumming South-east Asians to take to the skies by making air travel affordable to the masses. In October 2004, AirAsia successfully attracted over USD 200 million in fresh capital through an Initial Public Offer (IPO) of its shares.1 In December 2004, it announced its decision to purchase up to eighty Airbus A320s (Defence-aerospace 2005). Arguably, AirAsia not only enabled many ordinary people to travel by air, but also stirred up competition and encouraged the formation...
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...University of the Thai Chamber of Commerce and the Thai Chamber of Commerce Volume 4 Issue 3 JUNE - AUGUST 2012 ISSN: 1906-8646 Arbitration in Thailand Sorawit Limparangsri Thailand’s Brand Image Brand Studies and Research Center, University of the Thai Chamber of Commerce Doing Business in Creative Economy with the Growing Impact of AEC: ASEAN Economic Community Waralak V. Siricharoen, Nattanun Siricharoen Organizational Preparation for the Asean Economic Community Associate Professor Thongtippha Viriyapan THAI SKILLED LABOR AND THE AEC An Analysis of “Competitive Potential of Skilled Labor in the Service Sector Free Opening under the ASEAN Economic Community (AEC)” Contents June-August 2012 3 4 9 16 Editor's Memo Arbitration in Thailand 04 14 Thailand’s Brand Image 16 Doing Business in Creative Economy with the Growing Impact of AEC: ASEAN Economic Community 21 Organizational Preparation for the Asean Economic Community 2 www.facebook.com/ThailandEcoReview Thai Skilled Labor And the AEC An Analysis of “Competitive Potential of Skilled Labor in the Service Sector Free Opening under the ASEAN Economic Community (AEC)” 09 21 Editor's Memo “Seven Thai Professionals … How They Will Compete When We Enter the AEC?” In a relatively short time, Thailand will have a free flow labor with the other ASEAN member countries. The ten nations of ASEAN have prepared the Mutual Recognition...
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...The YTL Group’s Environmental Vision 42 Utilities 61 Cement Manufacturing 65 Express Rail Link 68 Property Development & Sustainable Design 85 Hotels & Resorts 87 Carbon Credit Consultancy Services 88 Biodiversity & Nature Conservation Programmes & Collaborations 102 Earth Hour 2011 105 Ongoing Outreach Through Climate Change Week 106 National Geographic Store, Kuala Lumpur 108 The Copenhagen Communiqué on Climate Change 108 The Cancun Communiqué on Climate Change 108 The 2°C Challenge Communiqué on Climate Change 109 Support For Environmental Organisations 113 Memberships Be Part of the Solution Find Out More Go Onlin e at : www.ytl. co m . m y / w w w. y t l c o mmu ni t y . co m 2 Managing Director’s Review Dear Stakeholder, You may have observed that our world is changing at an...
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...http://research.create.usc.edu/nonpublished_reports/5 This Article is brought to you for free and open access by CREATE Research Archive. It has been accepted for inclusion in Non-published Research Reports by an authorized administrator of CREATE Research Archive. For more information, please contact gribben@usc.edu. A BRIEF ANALYSIS OF THREATS AND VULNERABILITIES IN THE MARITIME DOMAIN1 N.O. BAKIR University of Southern California, Center for Risk and Economic Analysis of Terrorism Events (CREATE) 3710 McClintock Avenue, RTH 322, Los Angeles, CA 90089-2902 USA Abstract The attacks of September 11 have exposed the vulnerability of the American homeland against terrorism. Terrorists have already expressed their intentions to continue their aggression towards United States. Their goal is to incur maximum economic damage, inflict mass casualty, spread unprecedented fear among citizens and thus destabilize the nation to further their agenda. Many critical sites lay across US maritime borders, all of which could be potential targets to accomplish these goals. All these sites are simple elements of a complex body where the vulnerability of the whole system is a function of the vulnerability of the weakest element against an adaptive adversary. Ports, nuclear facilities, LNG facilities, urban areas, bridges, chemical plants and other critical infrastructure are all elements of this complex system. In this paper, we review the current status of...
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...Service Operations Management (SOM) **Some of my notes are taken from previous MSE/STS notes & Google so don’t worry if you can’t find it in your 6P/RR ** PROBLEM 1 Services Producing Industries: * Wholesale and Retail Trade * Transport and Storage * Accommodation and F&B Services * Information and Communications * Finance & Insurance * Business Services * Other services industries Business Excellence Framework and Awards: Companies known for service excellence: E.g. MacDonalds, Ritz Carlton, CPF, NLB, OCBC, SIA Quality Award (SQA): | Organization’s attainment of world-class standards of performance excellence | People Excellence Award (PEA) | The PE Award recognizes and celebrates organisations whose outstanding people management capability has contributed significantly to business excellence. | Innovation Award (I-Award) | The I-Award recognizes and celebrates organisations whose outstanding innovation capability development approach has contributed significantly to business excellence. | Service Excellence Award | The Service Excellence Award is the highest accolade for service excellence. It recognizes the best of the best with a total approach to developing their service capability to enhance service leadership, service agility, customer delight, and customer experience.Benefits: * Organization will be able to use Service Excellence Award logo on all its materials as marketing tool. (Leveraging on the service...
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...Economics 2: The World Economy Unit Student Guide Scottish Qualifications Authority Contents 1 2 Introduction to the Scottish Qualifications Authority Introduction to the Unit 2.1 2.2 2.3 2.4 2.5 2.6 3 What is the Purpose of this Unit? What are the Outcomes of this Unit? What do I Need to be Able to do in Order to Achieve this Unit? Approximate Study Time for This Unit Equipment/Material Required for this Unit Symbols Used in this Unit 1 2 2 2 2 3 3 4 5 5 6 7 7 11 18 24 31 37 41 51 60 68 75 DE3H 35 Assessment Information for this Unit 3.1 What Do I Have to Do to Achieve This Unit? 4 5 Suggested Lesson Plan Learning Material 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 Setting the Scene Outcome 1 - Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Outcome 2 - Section 1 Section 2 Section 3 Section 4 © Scottish Qualifications Authority 2004 Economics 2: The World Economy Unit Student Guide Scottish Qualifications Authority 5.12 5.13 5.14 5.15 5.16 5.17 5.18 6 7 8 9 Section 5 Section 6 Outcome 3 - Section 1 Section 2 Section 3 Section 4 Section 5 85 92 99 104 108 112 115 119 121 135 135 Additional Reading Material Solutions to Self Assessed Questions and Activities Copyright References Acknowledgements © Scottish Qualifications Authority 2004 DE3H 35 Economics 2: The World Economy Unit Student Guide Scottish Qualifications Authority 1 Introduction to the Scottish Qualifications Authority This Unit DE3H 35 Economics...
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...International Business- Dr. R. Chandran 1. International Business: Meaning And Scope Interdependency is a natural phenomenon; nations, living beings and companies cannot totally depend on themselves. It is the major driving force for international business. Learning value: This chapter covers the essential aspects, 1. 2. 3. 4. 5. Definition of international business Emergence of developing nations in international business Motives of international business from companies and nations Fundamental differences between Domestic and International business Few successful organizations in Domestic & International business International business: Meaning and Scope In the post independence era, more than half-century Indian entrepreneurs concentrated on domestic operations and a surplus production was exported. The physical movement of goods, called EXPORT cannot represent International business. International business is defined as “any commercial transaction-taking place across the boundary lines of a sovereign entity”. It may take place either between countries or companies or both. Private companies involve themselves in such transactions for revenue, profit and prosperity. If governments are involved, they need to maintain their image, dependency and economic growth. Sometimes economic ties are strengthened through such transactions. These transactions include investments, physical movements of goods and services, transfer of technology and manufacturing. Today every company...
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...view of SHRM – The best-practice approach to SHRM. To evaluate the relationship between SHRM and organisational performance. To present a number of activities and case studies that will facilitate readers’ understanding of the nature and complexity of the SHRM debate, and enable them to apply their knowledge and understanding. Introduction to strategic human resouce management This chapter charts the development of strategic human resource management. It assumes a certain familiarity with the evolution of HRM, early HRM models and frameworks and their theoretical underpinning as discussed in Chapter 1. The aim of this chapter is to provide a challenging and critical analysis of the strategic human resource management literature, so that you will be able to understand the synthesis both within and between strategic human resource management and strategic management in its various forms. Since the early 1980s when human resource management arrived on the managerial agenda, there has been considerable debate concerning its nature and its value to organisations. From the seminal works emerging from the Chicago school and the matching model of HRM (Fombrun et al., 1984), the emphasis has very much concerned its strategic role in the organisation. Indeed, the now large literature rarely differentiates between human resource management (HRM) and strategic human resource management (SHRM). Some writers have associated HRM with the strategic aspects and...
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...About KPMG © 2007 KPMG, a Hong Kong partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. 2 Mobile payments in Asia Pacific Introduction from Sean Choi and David Collins Seung Hwan (Sean) Choi This KPMG thought leadership report explores the development of the market for mobile payment systems in Asia Pacific. We believe the significance of this market cannot be overstated, as new technologies have the potential to play a key role in the expansion of commerce to an ever-wider segment of the world’s population. This is especially true in Asia Pacific. The expansion of commerce and the growing reach of globalisation are being driven by two significant factors. The first is the rapid adoption of mobile and wireless technologies, particularly in emerging markets such as China and India. The second is the availability and evolution of micro-finance, particularly to support rural or underdeveloped communities. These are both trends that mobile payment systems can help to facilitate. David...
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