...Business Intelligence: Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information to help corporate executives, business managers and other end users make more informed business decisions. Business intelligence tools are a type of application software designed to retrieve, analyze, transform and report data for business intelligence. The tools generally read data that have been previously stored, often, though not necessarily, in a data warehouse or data mart. BI Tools Analyzed: When preparing the analysis of the business intelligence tools, I made a personal preference of analyzing the tools leading in the Gartner chart, and that these tools must have efficient service and customer usage. The 5 business intelligence tools which I have selected are as follows: 1. IBM Cognos Link: http://www-01.ibm.com/software/analytics/cognos/ 2. Oracle BI 12c Link: http://www.oracle.com/us/solutions/business-analytics/business-intelligence/foundation-suite/overview/index.html 3. SAS Enterprise Intelligence Platform Link: http://support.sas.com/documentation/onlinedoc/intellplatform/index.html#intell92 4. Microsoft SQL Server + MS SharePoint Server Link: https://technet.microsoft.com/en-us/library/ee210689(v=sql.105).aspx 5. MicroStrategy Link: http://www.microstrategy.com/us Criteria used for Evaluation: I have researched for multiple criteria and then grouped them into 5 main groups based...
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...Developing Business/IT Solutions Systems Analysis and Design (SAD) • Overall process by which IS are designed and implemented within organizations • The process of completing an IS project is known as systems analysis and design (SAD). • Any SAD project involves four essential ingredients: – People - Methodology - Management - Tools • Two most common approaches to Systems Analysis and Design ← Object-oriented analysis and design ← Systems Development Life Cycle Systems Development Lifecycle (SDLC) [pic] [pic] Systems Investigation Stage The Investigation Phase begins the preliminary study of the proposed information system solution to meet the e-business needs. Its focus is to seek to answer the questions: What are our opportunities? What are our business priorities? How can information technologies provide information systems solutions that can be used to address theses needs? Because the process of application development can be costly both in time and resources, the system investigation phase begins with a Feasibility Study. The goal of feasibility studies is to evaluate alternative systems and to propose the most feasible and desirable systems. Feasibility is assessed across four major categories: [pic] Organizational Feasibility: This focuses on how well a proposed information system supports the objectives of the organization. – Specific features...
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...of their customers. The purpose of this study was to establish the use of CRM systems and further determine the challenges facing the use of CRM systems among the commercial banks in Kenya. The study used descriptive design. The study targeted forty five (45) commercial banks in Kenya. Primary data was obtained using self administered questionnaires. The successfully filled up questionnaires containing responses were first edited for accuracy, consistency and completeness. The data from questionnaires was analyzed using procedures within statistical package for social sciences (SPSS). The responses were analyzed using measures of dispersion (mean and standard deviation), distribution tables, quartiles (percentiles) and graphical analysis so as to explain the response rates from various respondents. The study found out that IT ensured personalized attention to the...
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...Professor: Hans Hahn Summer Semester 2014 Cultural Dimensions of Geert Hofstede: Analysis of Colombia 10.06.2014 Soraya A. Suarez I. Register Number: 969800 Darmstädter Landstr. 64 60598 Frankfurt Tel: 0176- 708 59654 E-mail: sorayasuarez@gmail.com Cultural Dimensions of Geert Hofstede: Analysis of Colombia 2 Content 1. Introduction............................................2 2. Culture.................................................3 3. Colombia................................................5 4. Cultural Models and Cultural Dimensions.................9 4.1 Geert Hofstede's Cultural Dimensions.................9 4.1.1. Power Distance Index...........................10 4.1.2. Uncertainty Avoidance..........................12 4.1.3. Individualism vs. Collectivism.................13 4.1.4. Masculinity vs. Femininity.....................15 4.1.5. Long vs. Short-term Orientation................16 4.1.6. Indulgence vs. Restraint.......................17 5. Conclusion.............................................20 6. References.............................................21 Table of Figures Colombia Facts & Figures...................................6 Colombia Location, Flag and Coat of Arms...................8 Colombian Population According to Ethnocultural Identity..11 Colombian Culture through the 6-D Model...................13 Cultural Dimensions of Geert Hofstede: Analysis of Colombia 3 1. Introduction With the arise of globalization, the issues about...
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...Strategic Management Paper on: Dell International Services Philippines, Inc. Submitted to: Professor Eliseo Aurellado Submitted by: Ryan S. Villarica MBA - Standard Date: June 28, 2014 Table of Contents Executive Summary4 I. Introduction6 II. Research Methodology7 III. Mission and Vision Analysis8 Current Vision and Mission8 Review of the Current Vision9 Review of the Current Mission10 Proposed Vision and Mission Statements11 Review of the Proposed Vision and Mission Statements12 Communicating the Proposed Vision and Mission Statements14 IV. External Analysis15 Economic Forces15 Political Forces………………………......................................................................................... 18 Social, Cultural, Demographic and Ecological Forces 19 Technological Forces 21 Industry and Competitive Forces 22 Five Forces of Competition Model 24 Competitive Profile Matrix (CPM)28 External Factor Evaluation (EFE) Matrix 33 V. Internal Analysis39 Functional Audit39 Culture39 Management41 Operations43 Information Systems44 Human Resources45 Marketing and Hiring46 Financial Performance47 Internal Factor Evaluation (IFE) Matrix52 VI. Strategy Formulation58 SWOT Analysis58 Strategic Position and Evaluation (SPACE) Matrix 60 Internal-External (IE) Matrix63 Grand Strategy Matrix64 Summary of Matrices and Analysis65 VII. Quality Strategy Planning Matrix 66 VIII. Proposed Strategies69 Strategic...
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...permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT Objective: To evaluate the efficacy of Nintendo Wii training in quality of life in Parkinson’s disease (PD) patients when compared to traditional physical therapy (PT). Methods: A randomized, single-blinded trial with 2 parallel arms was performed in a referral center for movement disorders in North-eastern, Brazil. Forty-four PD outpatients that fulfilled the eligibility criteria with mild to moderate motor impairment were randomized. Both groups executed a warm up session for 10 minutes that consisted of trunk flexion, extension and rotation, associated with upper and lower limbs stretching. The PT group followed a program that consisted of trunk and limb mobilisation, balance, muscle strengthening, rhythmic movement, postural alignment, double-task execution, bimanual tasks, and gait training. The Nintendo Wii group executed a sequence of tasks according to a previously established protocol, with similar training exercises. Duration of exercises was 40 minutes per session, 3 days per week for 4 weeks. The primary endpoint was the total score obtained in the Parkinson’s disease quality of life...
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...JOB SATISFACTION: EMPIRICAL EVIDENCE FOR ALTERNATIVES TO JDI T. Ramayah School of Management Universiti Sains Malaysia 11800 Penang, Malaysia ramayah@usm.my Muhamad Jantan School of Management Universiti Sains Malaysia 11800 Penang Malaysia mjantan@usm.my Suresh K. Tadisina Department of Management Southern Illinois University Carbondale IL 62901 USA (618) 453-3307 (Office) suresht@cba.siu.edu Track: OB/OT National Decision Sciences Conference, San Francisco, November 2001 Interdisciplinary Theme: Global Issues Primary corresponding Author: Suresh K. Tadisina Presenting Individual: Suresh K. Tadisina JOB SATISFACTION: EMPIRICAL EVIDENCE FOR ALTERNATIVES TO JDI ABSTRACT JOB SATISFACTION: EMPIRICAL EVIDENCE FOR ALTERNATIVES TO JDI INTRODUCTION In recent times there has been a convergence of interest on the efforts by organizations to examine conditions that foster greater satisfaction with job. The basic reason for this renewed interest is the perception that broad even global, shifts in the internal structures and employment practices are inducing changes in the ties that bind employees to their job. While the concern for employee satisfaction in Malaysia is high, empirical research on its correlates is insignificant. Most knowledge comes from journalistic accounts, individual experiences, opinions of scholars and corridor conversation. These are essentially descriptive pieces without much empirical base and with limited utility for the theory of knowledge...
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...and the ability to supply merely than identify interpretation and application of data. It is in the measurement of such outcomes, corresponding to the evaluation and synthesis levels of the Bloom’s (1956) taxonomy that the essay questions serve their most useful purpose. One of the difficulties of grading essays is represented by the perceived subjectivity of the grading process. Many researchers claim that the subjective nature of essay assessment leads to variation in grades awarded by different human assessors, which is perceived by students as a great source of unfairness. This issue may be faced through the adoption of automated assessment tools for essays. A system for automated assessment would at least be consistent in the way it scores essays, and enormous cost and time savings could be achieved if the system can be shown to grade essays within the range of those awarded by human assessors. This paper presents an overview of current approaches to the automated assessment of free text answers. Ten systems, currently available either as commercial systems or as the result of research in this field, are discussed: Project Essay Grade (PEG), Intelligent Essay Assessor (IEA), Educational Testing service I, Electronic Essay Rater (E-Rater), C-Rater, BETSY, Intelligent Essay Marking System, SEAR, Paperless School free text Marking Engine...
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...gov/publications/publications-by-type/... S -B R Mind Your Commercial Credit Score Mind Your Commercial Credit Score By Cyndia Zwahlen TSpecial to The Times ... based powerhouse of consumer credit reporting. ... company’s commercial credit data as a risk-management tool. “The information availability, www.experian.com/small_business/pdf/la_times_reprint.pdf Job profile: Credit Risk - Directions If working in retail and commercial banking, the School of Finance ifs Professional Certificate in Banking covers aspects of credit and risk, including modules in the Principles of Lending and Credit and Consumer Credit Risk Management. www.directions.org.uk/media/job_profile_pdf/Credit-Risk.pdf Product Full Service Credit An Integrated, Full-Service ... An Integrated, Full-Service Credit Card Management Solution that Uses a Globally Recognized Processing Platform ... • Consumer • Commercial (business and corporate) • Commercial lines of credit • Installment loans • Co-branded cards www.cardsolutions.fiserv.com/.../Full%20Service%20Credit.pdf Understanding Your Credit Reports - Springboard Debt ... 1 ©2013 Springboard Nonprofit Consumer Credit Management, Inc. Understanding Your Credit Reports and Scores About Springboard Springboard is a nonprofit organization founded in 1974. credit.org/assets/ebooks/CreditReports.pdf Case Study advanced credit, collections and customer relationship management functionality within a single platform. ... By combining proprietary SBFE Data with market-leading...
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...RightNow PAGE 3 LESSONS IN CONTACT CENTER LEADERSHIP eGain PAGE 6 DOING MORE WITH LESS IN CUSTOMER SERVICE: Strategies and Best Practices Kana PAGE 7 HOW TO MAKE EVERY CUSTOMER CONVERSATION INTELLIGENT Oracle PAGE 8 TRANSFORMING SERVICE IN THE AGE OF THE CUSTOMER Verint PAGE 9 THE POWER OF WHY Astute Solutions PAGE 10 ENSURING CONSISTENT, ACCURATE AND TIMELY INFORMATION DELIVERY ACROSS ALL CHANNELS SYKES PAGE 11 INSIGHT TO CUSTOMER LOYALTY Using Customer Support to Observe Customers in Motion Convergys PAGE 12 LISTENING TO CUSTOMERS AND PROFITING FROM THEIR ADVICE Best Practices in VPI Voice Print Int’l PAGE 13 Contact Center FIVE PROVEN WAYS TO PROACTIVELY DELIVER AN EXCEPTIONAL CUSTOMER EXPERIENCE SOLUTIONS Produced by: CRM Media, LLC Autonomy etalk PAGE 14 UNSTRUCTURED AND UNDISCOVERED: Enabling the Intelligent Contact Center to Tap into a Hidden Wealth of Information 2 April 2007 Sponsored Content CRM magazine Best Practices Series: Contact Centers... The Heart (and Eyes and Ears) of CRM Multichannel contact centers are at the heart of one of the most exciting transformations in the way organizations communicate with their customers. It is this collaboration between people, process, and technology that promises to bring the best customer service to users, while enabling a crucial feedback channel to host organizations. We’re all familiar with the reasons why superior customer...
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...high schools. In addition to this, the county is also home to a large immigrant population, attributed to the proximity with Mexico and large farming sector. However, it is interesting to note the difference in school performance and how they relate with how far away they are from the international border. Taking a number of factors into account, we should observe a lower level of achievement in the school closest to the border. This paper attempts to examine the relationship between school performance and immigration. Specifically, does the higher level of minority students affect academic performance as a whole? This paper will examine the distance from the border, median household income, percentage of minority population, and test scores, among other factors to find that Calexico High School is the lowest performing out of the three. Only high school data was used given that two of these cities have only one high school, El Centro with two. This means that any discrepancies...
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...Executive Summary Bharti Airtel, a leading telecommunications provider in India has seen an enormous growth since the opening up of the Indian economy after the economic reforms initiated by the then PM of India, Mr. P.V.Narasimharao towards liberalization, globalization and privatization. Airtel is now the fourth largest telecom company in the world in terms of subscriber base and is the leading telecom carrier in India. The phenomenal growth of Airtel has been due its outstanding and unique business model where it retained its core-functions to itself such as marketing and finance and outsourced its IT functions to companies such as IBM. Airtel has expanded significantly since 1992 due to the competitive advantage it had in the domestic market ( pan-India presence) and only since 2005-06 it started going global foraging into Africa. Significant threats to Airtel come from the lowering of FDI influx into Indian economy and increasing government regulations in the spectrum allocation frame work ,political interference and lobbying. Also the unstable economic conditions in the countries such as Central Africa were not favorable for its expansion in the global markets. Bharti Airtel (or simply Airtel) is an Indian telecommunications company with operations in 20 countries across Asia and Africa. It is headquartered in New Delhi India and was originally conceived and set up by Sunil Bharti Mittal in 1995. At present, Airtel is the world’s fourth largest telecommunication...
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...encouraged five students to play a unique and vital role on a team of hikers, attempting to reach the summit of Mount Everest. The simulation powerfully encapsulated the concepts and theories learnt in this course, illustrating the power of groups. The purpose of this report is to reflect on the experiences encountered during the Everest team experience and identify how these experiences related to the course. It comprises of a description and analysis of the Everest Team experience, a critical analysis of the team’s performance and results and a critical analysis of the team’s communication interactions. Upon taking part in both the simulations, it was discovered that the team score was dramatically improved, from 46% to 83%. This improvement was attributed to the team’s enhanced performance, due to progressing through the team development stages, as our performance was superior in the ‘norming’ and ‘performing’ stages rather than the ‘forming’ and ‘storming’ stages. Another factor which enhanced the team’s performance and thus, team score was the alterations in group structure. By assigning roles to each team member, a defined structure was associated with a distinct change in direction. In addition, changing from directive decision-making to analytic as well as collaborating instead of forcing and accommodating to resolve conflict revealed improved team dynamics leading to an overall better result. Finally, through effective communication and the sharing of all knowledge,...
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...investigation of the work of others. Other Names 1. Term paper – refers to a project that summarizes or demonstrates mastery of the work of a term or semester 2. Report – refers to a thorough records or description of the results of first hand experiences or reading in primary sources 3. Thesis – commonly refers to a substantial research project for the master’s or undergraduate paper 4. Dissertation – research paper submitted by a candidate for the doctoral degree 5. Reading paper 6. Library paper Purposes of research paper 1. To learn to use the library efficiently 2. To develop habits of purposeful reading and note taking 3. To learn to organize the information taken from various sources and develop into a unified composition Steps in research writing 1. Step one- select your subject area – must be guided by your interest and curiosity; check on different sources – reference books, card catalog, periodical indexes, and electronic sources like the internet 2. Step two – make your working bibliography Bibliography – formal list of books, articles and other sources from which the materials of your paper are drawn. Proper bibliographic forms Book by one author Padilla, Cabrina (2015) Enriching Oral Communication Skills. Quezon City: Abiva Publishing House, Inc. Book by 2-3 authors Serrano, Josephine and Milagros Lapid (2012). English Communication Arts and Skills through World Literature . Quezon City :Phoenix Publishing...
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...Version 1.0 January 14, 2016 Version 1.0 January 14, 2016 Presented by: Naveed Zahoor BSit section # b Bsit-13-f-125 Presented by: Naveed Zahoor BSit section # b Bsit-13-f-125 Strategic management of Microsoft short study of microsoft Strategic management of Microsoft short study of microsoft Contents Introduction to Microsoft 2 Analysis of VISION, Mission and Core Values 4 Vision STATEMENT: 4 Core Values 4 mission statement 5 Industry Structure (Five Forces Analysis) 5 Industry rivalry: (HIGH) 5 Threat of New Entrants: LOW 6 Threat of Substitutes: LOW 7 Bargaining Power of Suppliers: LOW 7 Bargaining Power of Buyers: LOW 7 Competitive profile matrix 8 CONCLUSION: 10 Introduction to Microsoft Microsoft Corporation is a software company which is located in Redmond, Washington DC. Microsoft's most prominent product, the Windows operating system, is the single most popular operating system being used for home desktop , laptops and handheld devices use. Its other desktop products, namely * Microsoft Office, * Internet Explorer, * Security essentials * Windows Media Player These product come either pre-installed with the Windows operating system, or are often sold together with Windows as preinstalled software on new computer systems. Additionally, the company manufactures and sells computer hardware such as keyboards and mice. Microsoft owns or possesses interest in several content-distribution channels such as...
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