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Sippican

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Harvard Business School

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Rev. April 21, 1998

AT&T Paradyne
Our Design and Manufacturing Engineering groups are using Activity-Based Cost
(ABC) along with quality and cycle time information to make life-cycle cost decisions.
—ABC/ABM Team Leader

The Company
AT&T acquired Paradyne Corporation, a company specializing in the data communications equipment, in February, 1989. Operating as a wholly-owned AT&T subsidiary, AT&T Paradyne designed and produced medium-and high-speed data communications equipment that provided the interface between telephone networks and computers. AT&T Paradyne, in 1994 employed approximately 3,000 team members and generated about $500 million in sales.
The company faced intense competition in all of its market segments —digital service units, modems, network management systems and services, multiplexers, and channel extension devices.
No competitor had more than one-third of any market, each product market had a different leader, and, in most cases, five or six competitors represented 95% of the market.
The company's headquarters was located in Largo, about midway up the western (Gulf) coast of Florida, in a 525,000 square foot facility. Product research and development were done both at the Largo facility and at AT&T Bell Laboratories facilities in Middletown, New Jersey.

Total Quality Management
AT&T Paradyne's General Management Team (GMT), consisting of the President and direct reports, launched a Total Quality Management program shortly after the AT&T acquisition in 1989.
The GMT created a Mission Statement: "To be recognized by our customers as the leader in providing quality data communications products and services worldwide."
All team members carried the AT&T Paradyne Values card (see Exhibit 1). The card was also shared with customers and suppliers, and the statements on the card were posted

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