...Case study On Six Sigma at Wipro Technologies: Thrust on Quality Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, much above the industry average of 55%. Six Sigma provides the tools for continuous improvement on existing processes thereby helping sustain the SEI-CMM Level 5 and CMMi certifications. This case focuses on the initiatives taken by Wipro Technologies to implement the Six Sigma Quality tool to achieve sustained strategic business results. It explores the implementation procedure at Wipro Technologies and the benefits reaped by the company on account of adopting Six Sigma. The case also throws light on the recent developments in the Six Sigma concept including Wipro’s Six Sigma Skill base and consulting experience and explains how the company intends to build its expertise and experience '' to bring continuous process improvement to the organization. ...
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...|[pic]SIX SIGMA | | | |As published by Business Standard | |"Hitting a Six Sigma" | |It's considered the most challenging and most effective tool for customer satisfaction. How can it be achieved? What are the particular | |problems Indian corporations must face? Prasad Sangameshwaran takes a look at the experiences of one of India's early adopters, Wipro, which | |is nearing the target | |In 1997, the Rs 3,468-crore Wipro Limited started implementing the Motorola-developed Six Sigma process in its businesses ranging from toilet| |soaps to computer peripherals. | |So far, Wipro has initiated more than 1,000 projects, trained more than 150 Black Belts (Six Sigma facilitators who are taught to look for | |breakthroughs in projects), and generated savings...
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...Fore School of Management Roll No.92066 Quality Process – Wipro WMG XVIII B Neelandra Nath Goswami Introduction Reinvention and Wipro go hand-in-hand as far as technology and process advancement is concerned. Wipro is a global IT services company that provides Consulting, Business Process Outsourcing, Business Technology Services, Enterprise Application Services, Infrastructure Management, Testing, Product Engineering, Engineering Design and Product Support. Its services are spread across a range of strategic domains. It is the first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. However, when Wipro was formed as a vegetable oil refining company in 1947 the dramatic change in the company’s industry dynamics could only have been predicted considering the fact that it was always reinventing itself. Now, after three decades in the IT industry, backed with unmatched technical expertise and insights, it has maintained the highest levels of compliance and quality that go with the changing times and technologies. Our knowledge investments are backed by years of R&D and have led to the creation of labs and ‘Centers of Excellence’ that have produced innovative solutions. Wipro’s Quality Policy & Quality Management System As the world’s first SEI CMM Level 5 company, Wipro endeavors to deliver reliability and perfection to customers by maintaining high standards in service offerings and products...
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...HR PRACTICES OF WIPRO STUDENT UNDERTAKING This is to certify that we have completed the Project titled “H R P r a c t i c e s o f W I P R O ” under the guidance of Prof Sana Danani in partial fulfillment of the requirement for the award of degree of Bachelor of Management Studies at Rizvi College of Arts, Seience & commerce. This is an original piece of work & we have not submitted it earlier elsewhere. ROLL NO. 105 86 100 89 71 NAME: Jyoti Singh Atul kumar Pandey Muzaffar Shaikh Asim Qureshi Jangle Sanchit SIGN ACKNOWLEDGEMENT We would like to thank my Project Guide Prof. Sana Danani for her immense guidance, valuable help and the opportunity provided to us to complete the project under his guidance. I would like to thank all faculty members of Rizvi College of Arts, Science & Commerce for guiding and supporting me in the completion of project from time to time. Last but not the least, my gratitude to great almighty and my parents without whose concerned and devoted support the project would not have been the way it is today. ROLL NO. 105 86 100 89 71 NAME: Jyoti Singh Atul kumar Pandey Muzaffar Shaikh Asim Qureshi Jangle Sanchit SIGN SUBJECT PROFESSOR (Prof. Sana Danani) CO-ORDINATOR (Furkan Shaikh) CERTIFICATE This is to certify that the project titled “ HR p r a c t i c e s o f W I P R O ” is an academic work done by the following student submitted in the partial fulfillment of the requirement for the award of the degree of bachelor of management...
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...How did outsourcing work to Wipro improve General Electric’s ability to compete in the global economy? (3 points) Does such outsourcing harm or benefit the American economy? (2 points) *GE was able to reduce the labor portion of costs by outsourcing to Wipro. *This increased their ability to be competitive in the global marketplace. *GE’s work with Wipro gave GE access to local knowledge to penetrate the Indian market *GE’s work with Wipro gave GE a launching pad to other Asian markets *Short-term, such outsourcing did hurt American workers whose jobs were outsourced, of course, yet long-term, it improved the economy through job growth. Did General Electric help to create Wipro? How? (3 points) * it provided work (provided financial stability) * it provided a management model (six-sigma) for Wipro to emulate and learn *by playing Wipro against other Indian companies, GE provided pressures to which Wipro had to respond by increasing efficiency and improving quality *it provided credibility (brand cachet, brand name, good will) for Wipro to work with other multinationals (after all, people tend to know GE, and not Wipro, in the beginning) If India’s information technology companies continue to prosper, over time what do you think will happen to the income differential between software programmers in the United States and India? (3 points) What are the implications for the American economy? (2 points) *If India’s IT companies prosper, and demand continues...
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...*25 points total for the Wipro Case In this case, we will award 20 total substantive points as follows. QUESTION 1: How did outsourcing work to Wipro improve General Electric’s ability to compete in the global economy? (3 points) Does such outsourcing harm or benefit the American economy? (2 points) ANSWER 1a: Award 3 points if the case write-up mentions ANY TWO OR MORE of the following points. Award 1 point if the case write-up mentions ONE of the following points. *GE was able to reduce the labor portion of costs by outsourcing to Wipro. *This increased their ability to be competitive in the global marketplace. *GE’s work with Wipro gave GE access to local knowledge to penetrate the Indian market *GE’s work with Wipro gave GE a launching pad to other Asian markets ANSWER 1b: Award 2 points if the case write-up mentions ONE of the following: *Short-term, such outsourcing did hurt American workers whose jobs were outsourced, of course, yet long-term, it improved the economy through job growth. * QUESTION 2: Did General Electric help to create Wipro? How? (3 points) ANSWER 2: Award 3 points if the case write-up mentions ANY TWO OR MORE of the following: * it provided work (provided financial stability) * it provided a management model (six-sigma) for Wipro to emulate and learn *by playing Wipro against other Indian companies, GE provided pressures to which Wipro had to respond by increasing efficiency and improving quality *it provided credibility...
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...Question 1: how did outsourcing work to Wipro improve GE’s ability to compete in global economy? Does such outsourcing harm or benefit the American economy? Firstly, the strategy that GE used to enter Indian market is that it made a joint venture with Wipro to establish Wipro GE Medical System. It’s a smart step of GE to have entry into new countries in the developing region and specifically the market which had the second largest population in the world. A joint venture entails establishing a firm that is jointly owned by two or more otherwise independent firm. It’s also a strategy to enter a new market, excluding acquisition, merger, Greenfield investment… Why did GE choose this strategy? GE can receive benefits from a local partner’s knowledge of the host country’s competitive conditions, culture, language, political systems and business systems. While GE provided technological know-how, the local partner – Wipro provide marketing expertise and the local knowledge necessary for competing in India. Moreover, GE could share their costs or risks with Wipro. GE did not need new facilities, bureaucracy fee to establish new firm in India but saving their cost to continue using land, labor, energy and available customers in India which was property of Wipro. And GE faced a low-risk of being subject to nationalization of other forms of adverse government interference. Secondly, GE can utilize maximum human resources in India. India had a cheap source of talented engineers and...
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...when Azim Premji took over the company, Wipro was into hydrogenated cooking fats. It got diversified later into ethnic ingredient based toiletries, bakery fats, hair care soaps, lighting products, baby toiletries, and hydraulic cylinders. Premji focussed his efforts from soaps to software and created one of the biggest IT Company of India. Wipro has shown phenomenal growth under Azim Premji’s leadership and got transformed from hydrogenated cooking fats company to leading integrated business, technology and process Solutions Company. Wipro Technologies is widely recognised on a global scale and is the largest independent R&D service provider throughout the world. Wipro is also at the forefront of leading IT and software companies of India. Achievements – Azim Premji is the Chairman of Wipro Technologies and is among the richest Indian for past so many years. In year 2005, he was honoured with Padma Bhushan. He is a leading icon among the Indian businessmen and his story has inspired many budding entrepreneurs. He has achieved several milestones in his career and he was vote among the 20 most powerful men in the world in 2000. He was in the list of 50 richest people of the world from 2001 to 2003. He was also rated among the 100 most influential people in the world in 2004 by Times Magazine. He is among the list of richest Indian for so many years. He was honoured with Padma Bhushan in 2005 by the government of India. About wipro Wipro Limited (formerly Western India Products...
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...manufacturing training and six sigma training are two of the most valuable skills in business today. Businesses of all types are utilizing six sigma, lean manufacturing, and lean six sigma as the primary continuous improvement methodology.Our Lean Manufacturing Certification course, delivered worldwide to individuals, colleges, and training centers, includes all of the major concepts in a single course. Definition: What does it mean to be "Six Sigma"? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. But the statistical implications of a Six Sigma program go well beyond the qualitative eradication of customer-perceptible defects. It's a methodology that is well rooted in mathematics and statistics. The objective of Six Sigma Quality is to reduce process output variation so that on a long term basis, which is the customer's aggregate experience with our process over time, this will result in no more than 3.4 defect Parts per Million opportunities (DPMO). What Is Six Sigma ? Six Sigma is a meticulous methodology that make use of information management by facts and statistical analysis to define, measure and improve a company's operational performance, practices and systems. It identifies and prevents "defects" in manufacturing and service-related processes to anticipate, and achieve or exceed total customer satisfaction. What is the Six Sigma Objective? The primary objective of the Six Sigma methodology is the implementation...
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...Case study title | WIPRO: Strengthening employee engagement and implementing effective Rewards and recognition system. | Student Declaration I declare (a) That the work presented for assessment is my own, that it has not previously been presented for another assessment and that my debts (for words, data, arguments and ideas) have been appropriately acknowledged (b) That the work conforms to the guidelines for presentation and style set out in the relevant documentation. ( c ) The Plagiarism as taken by Turnitin is ________ %. Date : Anirudh Chauhan MS. AMANPREET KANG Assistant Professor Department of marketing/IB WIPRO: Strengthening employee engagement and implementing effective Rewards and recognition system. Anirudh, Ms Amanpreet Kang ABSTRACT Employee engagement, rewards and recognition are integral part of human resources of any organization as they show the level of involvement and commitment of the employees towards their organizations. These not only motivates the employee in performing better but also enables HR in recognizing and rewarding the ones performing better than the other as per the set standards . It increases overall efficiency and also identifies the training needs if any. Attrition rate in BPO industry is very high and this is why it is important to understand different engagement practices and rewards and recognition policies across the demography’s and industry. The area of concerns in WIPRO BPS was particularly...
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...IIBM Institute of Business Management Distance Learning Approval, Accreditation, Membership MBA IIBM | From the Director's Desk Dear Students, Gone are the days when open distance learning (ODL) courses by institutes merely offered a correspondence course for a Bachelor's or a Master's degree. This concept has indeed come of age and is nearing its demise with its pair of foot all set for the liberated celestial journey with no possible signs of reincarnation. In this knowledge and information driven progressive economy, the trend has shifted towards several short-term and long-term diploma & certification courses based on the needs of the learner. As a result, many working professionals and those pursuing continuing education consider distance learning a valuable option. The ultimate vision of this college is to ensure that each young manager must possess the requisite research-oriented-business-acumen and the competitive managerial excellence in successfully tackling the new emerging management-related-problems of the country in the changing global scenario. The pedagogy used is interactive with cutting-edge techniques and innovation. This has gone long way to strengthen skills and expertise of students and to meet muchneeded requirement of management students; in turn industry/society at large. The Institute pioneered and today offers the richest programs on Interactive Distance Learning platform. I invite you to join us in our Endeavour to meet the needs of managerial...
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...bliss & euphoria that accompany the successful completion of any task would be incomplete without the expression of the appreciation of simple virtues to the people who made it possible. So, reverence, veneration and honours. I acknowledge all those whose guidance and encouragement has made successful in winding up this synopsis. I owe a huge debt of thanks to a large number of people without whom none of this would have been possible. I am thankful to Dr. J.S. Sohal(Director), Dr. Pawan Kumar(Principal), Mr. R.K Aggarwal(Head of Department) for valuable suggestions and enthusiastic interest during the entire process. For my six months industrial training, I have got the opportunity for Practical Training at Wipro Infotech. Finally, yet importantly, I would like to acknowledge the encouragement and guidance of Mr. Sumit Pal (Technical Specialist, Wipro Infotech), who helped me to grow technically as well as professionally. Nikhil Sharma...
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...1. the forgotten group member case study www.scribd.com/doc/.../the-forgotten-group-member-case-study You +1'd this publicly. Undo Sep 19, 2011 – ► 2. Online Cases - Wiley www.wiley.com/college/man/schermerhorn332879/.../frame00.htmCached You +1'd this publicly. Undo 10+ items – Online Cases are updated versions of the textbook case studies ... * • Sun Microsystems – Ch. 2 High Performance Organizations – Human resource ... * • Harley Davidson – Ch. 3 Global Dimensions – Leading; corporate culture ... * • Steinway Piano – Ch. 9 The Nature of Groups – Job design; quality; innovation ... 3. Case 9 The Forgotten Group Member Essay, Case 9 The ... - Essays essaysbank.com/search/Case+9...Forgotten+Group+Member/9Cached You +1'd this publicly. Undo 250.000 FREE Case 9 The Forgotten Group Member Papers & Case 9 The Forgotten Group Member Essays at ... Case Study Of Carnival Corporation, 6 / 1450 ... 4. Case 9 The Forgotten Group Member Essay, Case 9 The Forgotten ... essaysbank.com/search/Case+9++The+Forgotten+Group+MemberCached You +1'd this publicly. Undo 200+ items – 250.000 FREE Case 9 The Forgotten Group Member Papers & Case ... * • Case 9 ? The Forgotten Group Member – 2 / 526 * • A leader or member of the group – 1 / 223 * • Journal Entry Of A Subordinate Group Member – 3 / 796 Show more results from essaysbank.com 5. Free Reports on You Have Forgotten Yourself And That | 91 through ... www.essaydepot...
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...Project Report TOPIC: “REMOTE IT Infrastructure Management ” 1. Abstract The recently launched NASSCOM-McKinsey Report 2006 yet again reaffirmed views of the global gurus that Remote Infrastructure Management (RIM) Services are all set to become the next star of the Indian IT Industry. It clearly states that “going forward, the more traditional IT outsourcing service lines such as hardware and software maintenance, network administration and help desk services will account for 45 per cent of the total addressable market for offshoring and are likely to drive the next wave of growth. . Service lines that have driven recent growth, i.e., application development and maintenance (ADM) and R&D services are already 30-35 % penetrated and are not as likely to grow dramatically”. The Remote/offshore part was easy with BPO having already paved the way for proving service delivery effectiveness from an offshore location and with the advent of sophisticated tools and technologies that enabled remote IT management the proposition was further solidified. International research firm IDC also declared that “more than 85% of infrastructure components can be managed from a central remote location. These components encompass servers/systems, databases, networks, storage, security, applications and e-business infrastructure. Through managing these components from a remote location, companies can cut down their cost of infrastructure operations and management by 40-60 %, also gaining access...
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...Six Sigma Through the Years Monday, 20 October 2008 9:00 – 9:45 presentation Since Motorola "invented" Six Sigma 20+ years ago, the program has evolved from a metric used to measure product quality to a management philosophy. Good ideas developed in companies all around the world have been embraced as Six Sigma is using 'continuous improvement' on itself. We will take a look at the journey the program has taken since its early days and venture to look into the future a little. Tina Huesing, Motorola, October 2008 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005 80 Years of Reinvention 1928 1936 1943 1955 1969 1973 Company founded First portable FM two-way radio for U.S. army First words from the moon relayed via a Motorola radio Demonstrated prototype of the DynaTAC portable cellular system Entered the mobile communications business with Police Cruiser Radio Tina Huesing, Motorola, October 2008 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2006 World’s first high-power transistor in commercial production 80 Years of Reinvention 1986 1995 1996 2000 2002 Invented the Six Sigma Quality Process that provided a common worldwide language for measuring quality World’s first wireless...
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