Review for ERP/Systems Integration & Administration

Lec. Dr. Abdullatif Ghallab ghallab@gmail.com

‫أسئلة للمراجعة قبل امتحان نصف الفصل الدراسي الثاني – للعام الجامعي 5102-6102م‬
‫اسم المقرر: تخطيط موارد المؤسسة/تكامل وإدارة النظم‬

TYPES OF QUESTIONS
A. END-OF-CHAPTER QUESTIONS
B. ESSAY QUESTIONS
C. DISCUSSION QUESTIONS
D. CASE QUESTIONS
E. TRUE & FALSE QUESTIONS
F. MULTIPLE CHOICES QUESTIONS

CH1

X
X

√

CH3

X
X

√
√

CH4

√
√
√

X
X
X

X

X
X

√
√

√

1

CH2

X

√

X

√
√

Review for ERP/Systems Integration & Administration

Lec. Dr. Abdullatif Ghallab ghallab@gmail.com

CH01- INTRODUCTION TO ENTERPRISE SYSTEMS FOR MANAGEMENT
A. DISCUSSION QUESTIONS
1.

Refer to the Hershey case. What were the goals and details of the Enterprise 21 project?

1.
2.
3.
4.
5.
2.

Establish a single supply chain across all divisions.
Streamline all business processes by reengineering them across all functional areas.
Increase the gross margin and maintain sales growth.
Save $75 – 80 million through corporate restructuring and closing of older distribution sites.
Fix their Y2K problem and replace existing mainframe environment.

Refer to the Hershey case. What were some of the key problems that Hershey encountered when choosing, integrating and implementing their new ERP system?

The implementation of the ERP for Hershey was beset with difficulties due to a number of failures:
a. Project management issues, not faulty software: The company did not use the proper resources do ensure a good launch. This especially includes the failures of top management.
b. Big Bang versus phased implementation: With their second attempt Hershey was able to plan more thoroughly in order to reduce redundancies, properly train and troubleshoot on a manageable basis.
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•
•
•
•

There were several key