...Slanket Case Slanket is the market pioneer of sleeved blankets, and by the third year since its product launch, Slanket was able to generate $5 million revenues. Slanket had first pick of marketing channels, and there was no direct competitor with Slanket in the first few years of its product arrival. Thus, in this period of time, Slanket had no limit to how to expand its product line and to which customers they wanted to target. It chose innovators as primary demand and used the price skimming strategy. It didn’t even have any marketing costs (which is excellent because most new products have heavy promotion costs), but was able to make money and get rid of inventory quickly, selling each Slanket at the price of $64.95. Slanket has always had a stable market share and has been continuing to maintain sales even after Snuggie entered the market. Slanket maintained its first mover advantage by remaining strong in the quality niche of this market, and consumers rate it with higher satisfaction than they do with Snuggies. Slanket had key disadvantages. Optimally, it should have obtained a patent or copyright on the sleeved blankets so no competitor could take its innovative idea. Because its product was easily copied, Slanket will continue to face outside competition as the sleeved blanket becomes more mainstream. The company also underestimated the extent of popularity of the sleeved blanket; if it could have predicted that the mass consumers would adopt Snuggies as inexpensive...
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...created awareness of this specific product. As you can see from exhibit 1, Getsnuggie.com increased traffic in approximately 169,000 unique visitors (338% growth) from October to November. We have seen that few weeks after the TV infomercial was lunched, the product became viral via social media channels such as YouTube which we assume is the reason for this growth in visits. Furthermore, Slanket.com increased in unique visitors in 400% which indicates that with more consumer awareness created by social media on the product Snuggie, the traffic of Slanket.com increased. With this taken into consideration, Slanket should consider the strategy of participating on social media to enforce the visits in Slanket.com by creating awareness of their product. As you can see from exhibit 2 Slanket.com has a profit per-unit of $28.00 compared to QVC which creates $8.00 per unit sold. Slanket should focus on its most profitable channel to increase its visitors in order to increase sales. Sales = Visits x Conversion Rate x Average ticket Price By using the sales formula we can calculate the conversion rate of slanket.com and furthermore we can calculate revenues with the increase in visits on the web page that we can find. The total sales of Slanket.com are $1.14 million (see exhibit 2) and we need to assume that the average price is $38.00. The web page has an approximate number of unique visits of 88,500 (until November 2008) (see exhibit 1). If we replace...
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...SLANKET: RESPONDING TO SNUGGIE’S MARKET ENTRY Even though Slanket counts with a much smaller promotional budget, it is clear that the company wants to position itself as a better quality sleeved blanket following a long-term strategy that will overcome fads and imitators. As we can see in the Exhibit 3 provided by the case, Slanket was already ranked with 5 stars in 86,7% of the cases while Snuggie only got a 21,6% of 5 stars ratings. Furthermore, the product was warmer, bigger and offered a wider variety of colors. So we can conclude that Slanket product perception is already better and the main issues are to increase promotional investment and to better canalize potential customers in order to increase market share. Recommendations 1. Distributions channels SkyMall in-flight catalog has about 650M readers but in 2008 only sold 15.000 units at a price of $38 obtaining a margin of $18. I think this channel should be eliminated since it is the less profitable one. QVC should be maintained since in 2008 sold 180.000 units at a price of $32 obtaining a margin of $14. Even though QVC is a 24h television-shopping channel I would recommend Slanket to air its commercials during the mornings, while households are doing their duties, and from 9pm till 12pm, while people in general get home and spend more time watching TV. In addition I suggest that Slanket should also air commercial in normal TV channels in the short-form which should include a clear phone number and website...
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...Abstract Brands rushed into social media, viewing social networks, video sharing, online communities, and microblogging sites as the panacea to diminishing returns for traditional brand building routes. But as more branding activity moves to the Web, marketers are confronted with the stark realization that social media was made for people, not for brands. In this article, we explore the emergent cultural landscape of open source branding, and identify marketing strategies directed at the hunt for consumer engagement on the People’s Web. These strategies present a paradox, for to gain coveted resonance, the brand must relinquish control. We discuss how Webbased power struggles between marketers and consumer brand authors challenge accepted branding truths and paradigms: where short-term brands can trump longterm icons; where marketing looks more like public relations; where brand building gives way to brand protection; and brand value is driven by risk, not returns. # 2011 Kelley School of Business, Indiana University. All rights reserved. 1. The party crashers: Marketers and the Social Web Brands today claim hundreds of thousands of Facebook friends, Twitter followers, online community members, and YouTube fans; yet, it is a lonely, scary time to be a brand manager. Despite marketers’ desires to leverage Web 2.0 technologies to their advantage, a stark truth presents itself: the Web was created not to sell branded products, but to link people together in collective conversational...
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...Business Horizons (2011) 54, 193—207 www.elsevier.com/locate/bushor The uninvited brand Susan Fournier a,*, Jill Avery b a b Boston University School of Management, 595 Commonwealth Avenue, Boston, MA 02215, U.S.A. Simmons School of Management, 300 The Fenway, M-336, Boston, MA 02115, U.S.A. KEYWORDS Branding; Brand management; Social media; Web 2.0; Co-creation Abstract Brands rushed into social media, viewing social networks, video sharing, online communities, and microblogging sites as the panacea to diminishing returns for traditional brand building routes. But as more branding activity moves to the Web, marketers are confronted with the stark realization that social media was made for people, not for brands. In this article, we explore the emergent cultural landscape of open source branding, and identify marketing strategies directed at the hunt for consumer engagement on the People’s Web. These strategies present a paradox, for to gain coveted resonance, the brand must relinquish control. We discuss how Webbased power struggles between marketers and consumer brand authors challenge accepted branding truths and paradigms: where short-term brands can trump longterm icons; where marketing looks more like public relations; where brand building gives way to brand protection; and brand value is driven by risk, not returns. # 2011 Kelley School of Business, Indiana University. All rights reserved. 1. The party crashers: Marketers and the Social Web Brands...
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