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HRM case study
Beachside Hotel Human Capital Dilemma
Questions:
1. What system should Brian implement in order to start changing the human capital practices in the Beachside Hotel?
After studying the case, the general manager of Beachside Hotel Mr. Brian should implement certain systems in the hotel. As the situation is quite complicated, first of all he have to try to analyze what the problem is. Because there is no problem with the account and finance department. According to my case analysis there is problem with the human resource department. And I think there is mistake done by the Hotel. Ms. Mary who cannot even handle serving guests at the front desk is promoted to human resource department. And she has been working there since one year. So, I guess this is the problem. Staffing of more hourly employees is also a problem because these employees graduates high school or colleges and leave the hotel for their career development and something else.
The arrival of pay checks late, no policies for employees and bad behavior, all the problem suggests that there is lack of training and development programs to the employees. There is no any encouragement, securities and facilities for the employees to encourage them to work it the better environment in the hotel.
The general manager himself have to be flexible and dynamic and should have to make himself somehow capable in human resource field. So, first of all Mr. Brian need to appoint capable human resource practitioners. If it is not possible then he should implement training and development programs for the development of employees. And there should be certain rules and policies for the employees for preventing the bad behavior to the customers as well as to the employees and securities , facilities , encouragement, incentives e.t.c for encouraging the employees so that they can perform better in the

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