1) Describe the strength of the culture at Disneyland. How do you know its strength?

Disneyland culture can be characterized as very bureaucratic with strong labor division and hierarchical structure. The most notable sign of organizational culture at Disneyland is its strong set of elaborate rules and regulations. The park is trying to present a certain image. Elaborate checklists of appearance standards are learned and gone over in the classroom and great efforts are spent trying to bring employee emotional responses in line with such standards. Both men and women are to look neat and prim, keep their uniforms fresh, polish their shoes, and maintain an upbeat countenance and light dignity to complement their appearance. New employee onboarding process includes rigorous training – (40 hour apprenticeship program) and assures employees follow the company norms and behavioral style. Peer-to-peer training creates a team like atmosphere and the trainers become role models for the new hires. During orientation, considerable concern is placed on communicating the mission statement and values of Disneyland. These values range from the "customer is king" verities to the more or less unique kind, such as "everyone is a child at heart when at Disneyland". Stories about Walt Disney and his ever-lasting presence at the park, inspirational films, hearty pep talks, family imagery, and exemplars of corporate performance are all representative of the strong symbolic culture of these training rites.
Training includes learning a certain language, such as using “guest” instead of “customer” or “attractions”, not “rides”. Even the meaning of “culture” is explained in a dictionary-like format.
The corporate structure in Disneyland is generally hierarchical where movement across jobs is not encouraged by park management and some tension may be present between different groups of