...questioning regularly involved being on the receiving end of complaints, or as one woman who had transferred into the front desk from another department described it, ‘when you’re actually at the front desk, you get it’ (FDA1).5 As Faulkner and Patiar (1997, p. 104) have commented, ‘whatever the cause of the guests’ dissatisfaction, it is the front office staff who are required to deal with them face to face and resolve the problem’. Resolving guests’ problems involved having to manage both the guests’ and their own feelings and in so doing undertake emotional labour, along the lines indicated by Hochschild (1983), in which smiling through adversity was an expected part of the job. Dealing with ‘lots of complaints’ and the complex negotiating skills involved in doing so was described at length by one of the women front desk agents: That’s one of the things that’s tiring. I have to sit there and smile and be happy and be jolly for eight hours a day. And then have somebody come and like scream 51 Just Labour: A Canadian Journal of Work and Society – Volume 10 – Spring 2007 in my face or like, getting all upset. We’re obviously here before the restaurant, here is where the housekeeping [unclear], we’re always here and then we have to figure out what does this guest want, all those things. […] You can’t freak out at people, it’s not appropriate, you know. Generally people will start out all heated and then you kind of just like, you know, ‘I’m listening to you, it’s OK, we’ll figure...
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...than to intelligent, respectable people,” (Apstein 2). Another author even went as far as comparing Huck Finn and Uncle Tom’s Cabin, another challenged book, and said, “I would rather my children read Uncle Tom’s Cabin, even though it is far more vivid in its depiction of cruelty than Huckleberry Finn,” (Smiley 7). Many people see the book as a “racist novel.” Nigger is used repeatedly and the slave, Jim, is mistreated, but Twain was simply no sugar coating the very real side to the mistreatment of blacks in his society. It is also said in the novel that Jim is “white on the inside.” Huck says this because the only thing he was ever exposed to was the idea that whites should be superior. If he sees a man who is meant to be treated less than human as someone who is respected based on skin color than the audience should see this as the ultimate moment of friendship and acceptance. This concept solidifies the novel’s importance remaining in...
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...Good morning everybody. My name is D. I am going to talk about topic 36 page in Maket Leader Book. My topic is “Which examples of a great business ideas do you know? (And Why?” ) Then I’ve divided my presentation into 2 parts. In the first part (First), I will answer the first question “What (one) examples of great business ideas do you know?” and give you some information about that. (In the second part ) Then, I will answer the second question by mentioning three reasons. I think my presentation is quite long but it’s very exciting, so please (you should) listen carefully ( or pay attention) in order to answer 3 questions at the end of my talk. Let’s begin. All over the world, (a lot of) Many people was successful in businesss and became the multimillionaire very fast. Of course, every successful business starts with a great idea. Many ideas may be simply (or) and (cái nào cũng dc :P ) silly, but it make powerful effects and get a huge success .Today, I want to tell you about one of the (great) best business ideas, (that is) the PET ROCK. Do you know anything about it ??? Pet Rocks were originated in California by Gary Dahl. In April 1975, Dahl was in a listening to his friends complain about their pets. This gave him the idea for the perfect "pet": a rock. A rock would not need to be fed, walked, bathed, groomed and would not die, become sick, or be disobedient. He said they were to be the perfect pets, and joked about it with his friends. However, he eventually took...
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...Date: 03/04/13 Duration 00:23:13 In this podcast CIPD's Chief Executive Peter Cheese. Robert Bolton, Partner, Leader of Global HR Transformation Centre of Excellence, KPMG and Hayley Brown, Talent Intelligence Analyst, Europe, Middle East and Africa (EMEA), for AVON Cosmetics, discuss the results of a survey and how HR needs to be able to use analytics to prove its own value to the business ------------------------------------------------- Transcript Philippa Lamb: According to a recent CIPD survey two in every three HR leaders believe they play an integral role in strategy making at the organisations where they work. The bad news is that only one in three business leaders agrees with them. So what’s causing that perception gap? Is HR overestimating the value it adds or is the profession just failing to demonstrate that value to senior management in a convincing way? I asked Peter Cheese Chief Executive of the CIPD why he thinks so many business leaders still don’t see HR as integral to strategy. Peter Cheese: It’s still therefore a reflection of the concern we’ve talked about for many years in the world of HR about how do we get the proverbial seat at the table, seen to be integral. It clearly has to be still a reflection that whatever business leaders feel is on their agenda HR is not either able to engage with that agenda or use the language that makes business leaders understand why, what HR people worry about should be part of the agenda but we still clearly haven’t...
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...Instantly How to Connect Anyone with LEIL LOWNDES New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2009 by Leil Lowndes. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. ISBN: 978-0-07-154586-0 MHID: 0-07-154586-7 The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-154585-3, MHID: 0-07-154585-9. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please visit the Contact Us page at www.mhprofessional.com. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act...
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...Wake up! Up ya wake! Up ya wake! Up ya wake! CAMERA MOVES BACK SLOWLY TO REVEAL MISTER SEÑOR LOVE DADDY, a DJ, a radio personality, behind a microphone. MISTER SEÑOR LOVE DADDY This is Mister Señor Love Daddy. Your voice of choice. The world's only twelve-hour strongman, here on WE LOVE radio, 108 FM. The last on your dial, but the first in ya hearts, and that's the truth, Ruth! The CAMERA, which is STILL PULLING BACK, shows that Mister Señor Love Daddy is actually sitting in a storefront window. The control booth looks directly out onto the street. This is WE LOVE RADIO, a modest station with a loyal following, right in the heart of the neighborhood. The OPENING SHOT will be a TRICK SHOT--the CAMERA PULLING BACK through the storefront window. MISTER SEÑOR LOVE DADDY Here I am. Am I here? Y'know it. It ya know. This is Mister Señor Love Daddy, doing the nasty to ya ears, ya ears to the nasty. I'se play only da platters dat matter, da matters dat platter and that's the truth, Ruth. He hits the cart machine and we hear a station jingle. VO L-O-V-E RADIO. MISTER SEÑOR LOVE DADDY Doing da ying and yang da flip and flop da hippy and hoppy (he yodels) Yo da lay he hoo. I have today's forecast. (he screams) HOT! He laughs like a madman. INT: DA MAYOR'S BEDROOM--DAY An old, grizzled man stirs in the bed,...
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...What Is Social Networking? Social networking is the grouping of individuals into specific groups, like small rural communities or a neighborhood subdivision, if you will. Although social networking is possible in person, especially in the workplace, universities, and high schools, it is most popular online. This is because unlike most high schools, colleges, or workplaces, the internet is filled with millions of individuals who are looking to meet other people, to gather and share first-hand information and experiences about cooking, golfing, gardening, developing friendships professional alliances, finding employment, business-to-business marketing and even groups sharing information about baking cookies to the Thrive Movement. The topics and interests are as varied and rich as the story of our universe. When it comes to online social networking, websites are commonly used. These websites are known as social sites. Social networking websites function like an online community of internet users. Depending on the website in question, many of these online community members share common interests in hobbies, religion, politics and alternative lifestyles. Once you are granted access to a social networking website you can begin to socialize. This socialization may include reading the profile pages of other members and possibly even contacting them. The friends that you can make are just one of the many benefits to social networking online. Another one of those benefits includes...
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...Is Our Food Killing Us? Is Our Food Killing Us? is an investigation into the processed food products that make up the modern American diet and the affects these products are having on our health and well-being. Also, in many cases we are well aware of the health risks of diets rich in certain foods. Fast foods, heavily processed food-like products and convenience foods have been proven to cause obesity, heart disease, high blood pressure, diabetes and cancers. Even food products that claim to be “fat free” or “diet” contain artificial ingredients that can cause health problems such as migraine headaches. Our food may very well be killing us and yet we, as a nation, are not changing our eating habits. The intention was to find out why we choose to continue on the unhealthy paths that we are on. Information found in many articles and documentaries, including doctors’ and scientists’ statements, as well as nutritional information found on nearly every food label in the grocery store, explained what was in the foods we are eating, what it does to our bodies and what were our reasons for not making healthier choices. Factors such as food addiction, convenience, commercialism, false claims and income are some examples of why we may continue to eat poorly. This paper will examine all of these topics and some others. Maybe the information that will be revealed here will be just what you need to modify your own diets and begin a road to a healthier body! Table...
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...“I recommend this ebook to anyone interested in engagement.” Benjamin Niaulin, Public Speaker 10 ESSENTIAL PILLARS OF EMPLOYEE ENGAGEMENT Jacob Shriar Director of Customer Happiness TABLE OF CONTENTS 1 About The Author 2 Preface 3 Introduction: The Importance of Emotional Metrics 7 Pillar One: Giving and Receiving Praise 13 Pillar Two: Giving and Receiving Feedback 19 Pillar Three: What Makes Us Happy 25 Pillar Four: Employee Wellness 36 Pillar Five: You and Your Boss 42 Pillar Six: You and Your Co-Workers 48 Pillar Seven: Personal Growth 54 Pillar Eight: Company Alignment 58 Pillar Nine: Career Satisfaction 63 Pillar Ten: Ambassadorship 66 Conclusion ABOUT THE AUTHOR Jacob Shriar Director of Customer Happiness Jacob is the Director of Customer Happiness at Officevibe, and is on a mission to make the world of work better. He believes that everyone deserves to love their job, and be happy, healthy, and productive at work. He's passionate about startups and company culture, and believes you should never stop learning. 1 PREFACE Why Did I Write This Guide? I wanted to emphasize the importance of emotional metrics, and how they affect engagement. The HR department has a real opportunity to engage workers on a deeper, more emotional level. I want managers to be able to tell how happy and healthy their employees are. I want managers to be able to measure, optimize...
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...Grammar Book MASTERING THE RULES THAT UNLOCK THE POWER OF WRITING THE LITTLE GOLD Brandon Royal Published by Maven Publishing © 2010 by Brandon Royal All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical — including photocopying, recording, or any information storage and retrieval system — without permission in writing from the author or publisher. Reviewers, however, may quote brief passages in a review, and individuals wanting to reference material from this book for academic or non-commercial purposes may do so provided the book, with title and author’s name, is cited as a source. Published by: Maven Publishing 4520 Manilla Road Calgary, Alberta, Canada T2G 4B7 www.mavenpublishing.com Library and Archives Canada Cataloguing in Publication: Royal, Brandon The little gold grammar book : mastering the rules that unlock the power of writing / by Brandon Royal. ISBN 978-1-897393-30-7 Library of Congress Control Number: 2009909354 In addition to the paperback edition, this book is available as an eBook and in the Adobe PDF file format. Technical Credits: Cover Design: George Foster, Fairfield, Iowa, USA Editing: Jonathan K. Cohen, Irvine, California, USA This book’s cover text was set in Minion. The interior text was set in Scala and Scala Sans. Contents Introduction Chapter 1: The 100-Question Quiz Subject-Verb Agreement Pronoun Usage Modification Parallelism Comparisons Verb Tenses Diction...
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...Men and Animals Chapter One: Date: Saturday, September 29th, 2019 Place: Bee’s Apartment Time: 7:35 p.m Maybe I am a little like Sekai-ichi’s main character, Takano Masumune. Everyone I dated made me a little cold in the heart. The more they got serious about me, the more I became cold to them. Also, we both like cats. We both are near-sighted. We both love to read. (But I’m not an editor-in-chief like he is.) And we both are still in love with someone after high school. Okay. Maybe I am a lot like Takano. But just not only in personality. I lay on the couch with my cat lying on my stomach and was purring away. I was petting her gently as possible while I was reading the Sekai-ichi Hatuskoi manga. This volume was back on Ritsu’s point of view. The last one was on Takano’s. He was explaining everything that happens between him and Ritsu. He was really mean to Ritsu then, but I like it how he slowly began to fall for Ritsu’s loving smile. Or was it just him in general? I closed the book and remember the page I was on. It’s been so long since I read the series. I took off my glasses and pinch the bridge of my nose then rubbing my eyes. I have been working my ass off since I graduated from the Early College High School to become an E4 in the Air Force. I was seventeen years old when I enlisted, but I really couldn’t do anything while I was still in high school working on college courses. But I did work on getting at least a 4.0 in my GPA or whatever it was I...
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...Ayoko na sanang magkwento tungkol sa pag-ibig. Minsan nakaka-umay na din. Dahil gaya ng lumang mantika na ilang beses na pinagprituhan, maanta na sa panlasa. Sarap magmumog ng atsara. Lahat kasi sa modernong liko ng pakikipagkapwa tao, yun ang sanhi ng kasiyahan o puno’t dulo ng problema. Pero ano pa nga bang pwede kong ibahagi? Ang kagilagilalas na pagtutupi ko ng aking brief at panyo kaninang tanghali? Kung paano ko buong tapang na kinuskos ang kalawang sa patungan ng naghihingalo naming kalan? Bakit kanang kamay ang ginagamit kong panguha ng ulam sa hapag-kainan imbes na kaliwa o di naman kaya ay kutsara? Wala namang matutuwa dun. Mukhang walang palag. Sige. Pag-ibig na nga lang ulit. Sabagay, hindi naman ito kwentong ordinaryo. Sabi nila, isa sa mga advantage ng kababaihan sa mga lalaki ay ang woman’s intuition. Ang matinding kapangyarihan na ibinibigay lamang sa mga may vagina. Kaya siguro karamihan sa mga manghuhula sa Quiapo ay mga babae. At kalimitan, kapag kapwa babae ang nagpapahula ng tungkol sa kanilang buhay-pag-ibig ay dalawa lang ang posibleng resulta: (a) ‘magkakatuluyan kayo, ikakasal at tatanda ng magkasama’ at (b) ‘may kabit ang kupal na yan’. Pero teka. Para lang ba sa mga lihim na ka-draguhan ng mga lalaki gumagana ang alamat ng woman’s intuition gaya ng spider sense ni Batman? Mali ata yung pagkukumpara. Hindi ba ito applicable sa mga positibong pangyayari gaya ng isang lalaking palihim na may gusto sa isang dalaga na sadyang...
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...Guide to Managerial Communication Effective Business Writing and Speaking This page intentionally left blank Prentice Hall “Guide To” Series in Business Communication Guide to Managerial Communication Effective Business Writing and Speaking Ninth Edition Mary Munter Tuck School of Business Dartmouth College Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Library of Congress Cataloging-in-Publication Data Catalogue in Publication data available from the Library of Congress Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: James Heine Director of Editorial Services: Ashley Santora Editorial Project Manager: Karin Williams Director of Marketing: Patrice Lumumba Jones Marketing Manager: Nikki Ayana Jones Marketing Assistant: Ian Gold Managing Editor: Central Publishing Project Manager: Debbie Ryan Production Project Manager: Clara Bartunek Creative Director: Jayne Conte Cover Designer: Karen Salzbach Cover Art: Getty Images, Inc. Media Editor: Denise Vaughn Media Project Manager: Lisa Rinaldi Full-Service Project Management: Aparna Yellai/PreMediaGlobal Composition: PreMediaGlobal Printer/Binder: Edwards Brothers Annex Cover Printer: Lehigh Phoenix Color Text Font: 10.5/12 Times New Roman Credits...
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...10 Simple Steps to Finding Customers… and Delivering the Goods In cooperation with Sponsored by The UPS Store centers are independently owned and operated by licensed franchisees of Mail Boxes Etc., Inc., an indirect subsidiary of UPS. Services and hours of operation my vary by location. Copyright ©2012 Mail Boxes Etc., Inc. 4122930708 LETTER FROM THE ups store Congratulations on your new venture! With the recent passage of small business friendly legislation, the stage has been set for small business to prosper and fuel the American economy. Each and every one of our nearly 4,400 The UPS Store® locations is run by individuals just like you—men and women who made the decision to leave behind the daily grind to make their mark with a business of their own. They understand the day-in and day-out challenges and opportunities of running your own business. Because they stand beside you, The UPS Store franchisees use their experience as small business owners to ease the struggles and stresses of their small business customers—and celebrate their successes. Thousands of small business rely on their neighborhood The UPS Store to help them with the logistics of running their business. You will find a list of our products and services, as well as a store locator, on our website at www.theupsstore.com. We are excited to partner with SCORE in presenting the information, examples and resources that follow. We hope they will assist you as you start...
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...2010, Issue 1, Volume 1 The Student Journal for Media Literacy Education is published twice each year, and includes articles by undergraduate college students studying media literacy. Social Media Impact and Implications on Society By Nick Pernisco, SJMLE Editor In the past five years, social media websites have become ubiquitous, giving young people a new way to interact with each other and communicate with the world. This new form of communication depends on usercreated content, not mass produced messages coming from large media companies. But as with other media before it, social media's rise to prominence has experienced some very serious growing pains. Companies like Facebook, MySpace, and Twitter have struggled to balance an inviting interactive environment with the ultimate pursuit of profits. Thanks to these sites, our expectations of the web, as well as society, have changed. This issue of the Student Journal for Media Literacy Education aims to explore some of the issues related to social media, and a generation fully engaged in this interactive world. The main focus is popular social media sites such as Facebook, MySpace, Twitter, Wikipedia, YouTube, and LinkedIn, but other social networking sites are explored as well. All articles in the Journal have been written by college students in Santa Monica College’s Reading The Media course in Spring 2010, under my supervision. The students selected from a list of topic related to current issues in social media...
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