...APPLICATION OF SOCIO-TECHNICAL APPROACH FOR MANAGING INFORMATION OVERLOAD Social-Technical Perspective: A solution for Managing Information Overload tzfinest Trident University International APPLICATION OF SOCIO-TECHNICAL APPROACH IN MANAGING INFORMATION OVERLOAD Abstract This paper argues for the relevance and utility of socio-technical theory for designing solutions to the challenges we face from managing the impact of information overload. A consequence of information overload can cause serious damage to an organization performance. Socio-technical systems theory defines systems as a collection of messy, complex, problem-solving components. This approach suggests a balance between the social and technical systems which together make up an organization. The paper suggests that socio-technical approach, purport that in order for organizations to create and store their knowledge they must consider the balance between the social and technical systems which make up an organization. Effective knowledge management is a combination of the appropriate use of technology in each stage with the humanistic use of people within the organizations. A socio-technical framework for...
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...The Information Overload This paper discusses changes that corporations may undertake to mitigate information overload. What I intend to show here is that it would be prudent of a corporation to make changes to social systems in order to return to a more productive state of organization. Certainly technical systems play an important role in controlling what information is necessary to assist in the scope of an individual’s specific work goal for the corporation. As the old adage goes, “garbage in, garbage out” and technical influences, such as fire walls, spam filters, permission and security settings can minimize or eliminate all together both input and output garbage as it were. I have served over 20 years in the Army, and continue to work for the DoD for example, the internet used for everyday business is very restrictive, you are not likely to get overloaded with useless information on this media, there are some exceptions that may allow you to move beyond the necessary parameters for safe computing, however, the network monitoring systems in place would have human intervention to your location within the hour. While imposing technical influences on computer systems through a well established IT program in a corporation is a must do task for any organization, social systems must be in place and supportive of the technical systems in order to successfully mitigate information overload. What I am saying here is that employees must have a corporation success oriented attitude...
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...Sciences Institute WDSI WDSI WESTERN DECISION SCIENCES INSTITUTE The Western Decision Sciences Institute is a regional division of the Decision Sciences Institute. WDSI serves its interdisciplinary academic and business members primarily through the organization of an annual conference and the publication of the Journal of Business and Management. The conference and journal allow academicians and business professionals from all over the world to share information and research with respect to all aspects of education, business, and organizational decisions. PRESIDENT Mahyar Amouzegar California State University, Long Beach PRESIDENT-ELECT Nafisseh Heiat Montana State University-Billings PROGRAM CHAIR/VICE PRESIDENT FOR PROGRAMS/PROCEEDINGS EDITOR John Davies Victoria University of Wellington VICE PRESIDENT FOR PROGRAMS-ELECT Sheldon R. Smith Utah Valley State College VICE PRESIDENT FOR MEMBER SERVICES David Yen Miami University of Ohio SECRETARY/TREASURER Richard L. Jenson Utah State University DIRECTOR OF INFORMATION SYSTEMS Abbas Heiat Montana State University - Billings IMMEDIATE PAST-PRESIDENT G. Keong Leong University of Nevada, Las Vegas REGIONAL VICE PRESIDENT Vijay Kannan Utah State University Journal of Business and Management – Vol. 17, No. 1, 2011 Journal of Business and Management Volume 17, Number 1 2011 EDITORS Cristina M. Giannantonio, Chapman University Amy E. Hurley-Hanson, Chapman University J.B.M. Journal of Business and Management EDITORS ...
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...2, 2015 Chapter Problem Internet: Problem Statement | Desirable Scenario | Could not exchange data and information with the people over great distances in 1960s | Undesirable Scenario | Telephone or other communication devices during 1960s did not provide means to exchange data and information over a distance | Problem | None of the technology existed in 1960s to provide platform for exchanging data and information over a distance | Solution | Establishment on ARPANET and eventually the NSF (semi public organization), which lead to success of Internet | Table 61: Problem Statement on Internet Holistic Thinking Perspective HTPs on Internet | Big Picture | * The Internet was an U.S government initiative and established the Advanced Research Projects Agency (ARPA) was established in 1957 to respond to the perceived scientific and technological advantage the then-Soviet Union displayed in launching the Sputnik satellite * ARPA, along with the newly created National Aeronautics and Space Administration (NASA), was to regain technical superiority for the United States. * About this same time, a RAND researcher by the name of Paul Baran was working on a classified U.S. Air Force contract, whose purpose was to identify ways to strengthen the Nation's telecommunication infrastructure so that it could survive a nuclear strike. Part of his solution was to develop distributed telecommunication networks. * Till 1960s telephone was considered to be the best communication...
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...HRM IN VIRTUAL ORGANISATIONS INTRODUCTION: Virtual organization practically means a workplace or an organizational setup where the concerned authorities and staffs are connected via computers. The term actually stresses on the remote set-up and the virtual workers may work from the home, hotels, any other remote place, which may be in some sense their workplace or where their work takes them to. Virtual organization is a new form of organization that emerged in 1990. It is also known as network organization, modular organization or digital organization. Simply stated, a virtual organization is a network of corporations made possible by what is known as Information and Communication Technology (ICT) which is flexible and is created to meet the dynamics of the market. In other words, the virtual organization is a social network in which all the horizontal and vertical boundaries are removed. In this sense, virtual organization is a boundary less organization. It consists of individuals working out of physically dispersed work places, or even individuals working out of mobile devices and not tied to any particular workplace. In the virtual organization, ICT coordinates the activities and combines the skills of workers and resources in order to achieve the common goal. The network of...
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...Coping with Continuous Change in the Business Environment CHANDOS KNOWLEDGE MANAGEMENT SERIES Series Editor: Melinda Taylor (email: melindataylor@chandospublishing.com) Chandos’ new series of books are aimed at all those individuals interested in knowledge management. They have been specially commissioned to provide the reader with an authoritative view of current thinking. If you would like a full listing of current and forthcoming titles, please visit our web site www.chandospublishing.com or contact Hannah Grace-Williams on email info@chandospublishing.com or telephone number +44 (0) 1993 848726. New authors: we are always pleased to receive ideas for new titles; if you would like to write a book for Chandos, please contact Dr Glyn Jones on email gjones@chandospublishing.com or telephone number +44 (0) 1993 848726. Bulk orders: some organisations buy a number of copies of our books. If you are interested in doing this, we would be pleased to discuss a discount. Please contact Hannah Grace-Williams on email info@chandospublishing.com or telephone number +44 (0) 1993 848726. Coping with Continuous Change in the Business Environment Knowledge management and knowledge management technology ANTONIE BOTHA DERRICK KOURIE AND RETHA SNYMAN Chandos Publishing Oxford · England Chandos Publishing (Oxford) Limited TBAC Business Centre Avenue 4 Station Lane Witney Oxford OX28 4BN UK Tel: +44 (0) 1993 848726 Fax: +44 (0) 1865 884448 Email:...
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...Matrix Organizations: Design for Collaboration and Agility Nick Horney, Ph.D. & Tom O’Shea, CMC, Principals, Agility Consulting 9/1/2009 M A T R I X O R G A N I Z A T I O N S Matrix Organizations Success in a matrix happens when you focus on building a new organization rather than simply installing a new structure. “S I C O N K E Y ince the end of World War II, corporate strategy has survived several generations of painful transformations and has grown appropriately agile and athletic. Unfortunately, organizational development has not kept pace, and managerial attitudes lag even farther behind. As a result, corporations now commonly design strategies that seem impossible to implement, for the simple reason that no one can effectively implement third-generation strategies through secondgeneration organizations run by first-generation managers. Today, the most successful companies are those where top executives recognize the need to manage the new environmental and competitive demands by focusing less on the quest for an ideal structure and more on developing the abilities, behavior, and performance of individual managers.” This assessment of matrix management, published in the Harvard Business Review in 1990, is a stinging portrayal of the state of matrix organizations at the time the article was written. Fortunately, both the times and the ability of organizations to adapt have changed. Organizations have become much more adept in implementing complex...
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...Assessment 2: Peer decision analysis 12th October 2012 Australian catholic university Vo tuong vi nguyen In this paper, I will provide an account of decision problem in the workplace. This problem occurred in the restaurant where workers got conflicts during working hours. One of my peers, Lohnet Barton has introduced the final solution for the manager. From my own perspective, I will carefully explain the incident and analyses the way that Lohnet resolved the conflicts. Also; I will carefully do examination in the process that she took in order to decide which course of action that needs to follow. Besides, there will be an appropriate decision making strategy that was used as an effective tools in Lohnet decision making journey. To make it easier, I will begin by shortly giving the readers the whole picture of the situation that took place. It’s good to know that Steaky’s restaurant in the western suburb is a busy restaurant which has 8 staff members and 2 of that is waitresses. Linda is an outspoken employee who often argues with the male kitchen staffs about controversial topic such as abortion or gay marriage. Even sometimes the manager has noticed about the tension between her and the others staff, things seem go well. Unfortunately, One day after lunch time, the manager found a letter from Linda with vulgar language in which she criticized the male staffs and the worse management skills of the manager. She decided to quit the job and by the way asking for special condition...
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...The Concept of Knowledge Communication and Its Relevance to Management USI Research Note July 2006, Version 2.2 Martin J. Eppler, School of Communication Sciences, University of Lugano (USI), Switzerland, Martin.Eppler@lu.unisi.ch, www.knowledge-communication.org Abstract: In this research note we illustrate the relevance of the notion of knowledge communication for management. We outline where and how the communication of expertise from specialists to decision makers is crucial. We introduce key elements of the concept of knowledge communication and review influential theoretical constructs that explain why knowledge communication among experts and decision makers frequently fails. 1. INTRODUCTION: THE IMPORTANCE OF KNOWLEDGE COMMUNICATION IN MANAGEMENT Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences, insights, and know-how among different experts and decision makers is a prerequisite for high-quality decision making and coordinated, organizational action (Straub & Karahanna, 1998; Rosenthal & ‘t Hart, 1991). Situations of such deliberate (interfunctional) knowledge transfer through interpersonal communication or group conversations (Gratton & Goshal, 2002, Tsoukas 1996) can be found in many business constellations, as the following typical examples illustrate: Technology experts present their evaluation of a new technology to management in order to jointly devise a new production...
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...The Concept of Knowledge Communication and Its Relevance to Management USI Research Note July 2006, Version 2.2 Martin J. Eppler, School of Communication Sciences, University of Lugano (USI), Switzerland, Martin.Eppler@lu.unisi.ch, www.knowledge-communication.org Abstract: In this research note we illustrate the relevance of the notion of knowledge communication for management. We outline where and how the communication of expertise from specialists to decision makers is crucial. We introduce key elements of the concept of knowledge communication and review influential theoretical constructs that explain why knowledge communication among experts and decision makers frequently fails. 1. INTRODUCTION: THE IMPORTANCE OF KNOWLEDGE COMMUNICATION IN MANAGEMENT Communicating professional knowledge is a key activity for today’s specialized workforce. The efficient and effective transfer of experiences, insights, and know-how among different experts and decision makers is a prerequisite for high-quality decision making and coordinated, organizational action (Straub & Karahanna, 1998; Rosenthal & ‘t Hart, 1991). Situations of such deliberate (interfunctional) knowledge transfer through interpersonal communication or group conversations (Gratton & Goshal, 2002, Tsoukas 1996) can be found in many business constellations, as the following typical examples illustrate: Technology experts present their evaluation of a new technology to management in order to jointly devise a new production...
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...Psychology | Educational Psychology Interactive | Abstract Improving individuals' and groups' abilities to solve problems and make decisions is recognized as an important issue in education, industry, and government. Recent research has identified a prescriptive model of problem solving, although there is less agreement as to appropriate techniques. Separate research on personality and cognitive styles has identified important individual differences in how people approach and solve problems and make decisions. This paper relates a model of the problem-solving process to Jung's theory of personality types (as measured by the MBTI) and identifies specific techniques to support individual differences. The recent transition to the information age has focused attention on the processes of problem solving and decision making and their improvement (e.g., Nickerson, Perkins, & Smith, 1985; Stice, 1987; Whimbey & Lochhead, 1982). In fact, Gagne (1974, 1984) considers the strategies used in these processes to be a primary outcome of modern education. Although there is increasing agreement regarding the prescriptive steps to be used in problem solving, there is less consensus on specific techniques to be employed at each step in the problem-solving/decision-making process. There is concurrent and parallel research on personality and cognitive styles that describes individuals' preferred patterns for approaching problems and...
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...skills that every communicator needs to succeed in today’s multicultural business environment. N o other skill can help your career in as many ways as communication. Discover what business communication is all about, why communication skills are essential to your 1 1 1 2 3 Achieving Success Through Effective Business Communication LEARNING OBJECTIVES After studying this chapter, you will be able to Explain the importance of effective communication to your career and to the companies where you will work Describe the communication skills employers will expect you to have and the nature of communicating in an organization by using an audience-centered approach Describe the communication process model and the ways that social media are changing the nature of business communication 4 5 List four general guidelines for using communication technology effectively Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices Learning Objectives. Visit mybcommlab.com to apply what you’ve learned in Document Makeovers and interactive simulation scenarios. MyBcommLab Test your mastery of this chapter and its COMMUNICATION CLOSE-UP AT TOYOTA www.facebook.com/toyota Imagine that you’re in the market for a new car and...
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...INTRODUCTION TO PSYCHOLOGY Definition Psychology is an academic and applied discipline that involves the scientific study of mental functions and behaviors. Psychology has the immediate goal of understanding individuals and groups by both establishing general principles and researching specific cases, and by many accounts it ultimately aims to benefit society. In this field, a professional practitioner or researcher is called a psychologist and can be classified as a social, behavioral, or cognitive scientist. Psychologists attempt to understand the role of mental functions in individual and social behavior, while also exploring the physiological and neurobiological processes that underlie certain cognitive functions and behaviors. Psychologists explore concepts such as perception, cognition, attention, emotion, phenomenology, motivation, brain functioning, personality, behavior, and interpersonal relationships. While psychological knowledge is often applied to the assessment and treatment of mental health problems, it is also directed towards understanding and solving problems in many different spheres of human activity. The majority of psychologists are involved in some kind of therapeutic role, practicing in clinical, counseling, or school settings. Many do scientific research on a wide range of topics related to mental processes and behavior, and typically work in university psychology departments or teach in other academic settings (e.g., medical schools, hospitals)....
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...group/team over the term, group/team dynamics, group structure, team communication and Intergroup/intra-group conflict. This paper connects the individual experiences within group dynamics concepts presented in the course to illustrate their relevance, as well as some comparison and contrast of the team’s intra-group conflict experience with techniques presented throughout the course. The paper also, provides a vast content on theory for each of the covered topics, to enhance the subjects learned during the path of Organizational Management. As you read throughout the paper you will learn how Team C, successfully developed greater knowledge of relevant material and develop the necessary group skills, while always bringing into consideration solutions to get the job done the right way and on time. Leadership The reliable source of leadership theory and research, the Stogdill’s Handbook of Leadership, describes leadership as “an interaction between members of a group. Leaders are agents of change; persons whose acts affect other people more than other people’s acts affect them. Leadership occurs when one group member modifies the motivation or competencies of others in the group.” (Bass, 1990) The management description indicates that it connects the use of authority and that the entire interpersonal relationships can connect leadership (Gibson, 2012). On the other hand, leadership can also be defined as “a multi-facet influence relationship that exists among leaders...
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...be the magic bullet that solves the problem and increases confidence and collaboration within the business units receiving the IT service. We can look at the IS organisation aligning within the Enterprise in the context of the Strategic Information Systems Planning (SISP) which entails establishing a program for implementation and use of information systems in ways that will optimize effectiveness of information resources and use them to support the objectives of the organization. In order to fulfill alignment the plan should:- ❖ Be deeply embedded in business issues ❖ Continue to meet Data Processing and MIS Needs ❖ Have objectives and priorities derived from business imperatives ❖ Provide long term benefits and advance business strategy First, let’s look at why alignment problems occur. In some organizations, alignment difficulties can begin as communication problems when business and technical staff speak different languages and develop differing expectations. In other organizations, politics and control issues cause animosity and misalignment between IT and business staff. As an example, in one global company, IT sponsored an elaborate project with the sole objective of leading business operations to a solution predefined by IT. The project failed to win over its intended audience and further decreased...
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