...Effects of Social Media on Hospitality/Tourism Name: Institution: Date: Introduction Since the turn of the century, there has been an upsurge in the use of social media. As a result, many tourism organizations that include hotels, travel agencies, and airline companies have started using the internet as one of the important tools in marketing and communication strategies. Many businesses within the hospitality industry rely on good reviews from their customers, and social media is offering this as a natural marketing tool (Bennet, 2012). The use of social media have become very widespread, and the travelers use these sites consistently to brag about their great experiences as well as express displeasure with poor experiences. This is a natural way through which the social media is impacting the hospitality and tourism industry. After realizing the power of social media, businesses are also leveraging on the wide presence of customers in social media to communicate, engage, and market their services and products to the customers (Guzel & Sengun, 2015). The growth of social media has had immense impacts on social media that range from marketing, communication, and even corporate social responsibility. This paper conducts a literature review on the effects of social media on hospitality and tourism. Literature Review According to Mahmood A Khan (2012), the benefits of social media can be very helpful in marketing and management in hospitality and tourism. He states...
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...Effects of Social Media on Hospitality/Tourism Name: Institution: Date: Introduction Since the turn of the century, there has been an upsurge in the use of social media. As a result, many tourism organizations that include hotels, travel agencies, and airline companies have started using the internet as one of the important tools in marketing and communication strategies. Many businesses within the hospitality industry rely on good reviews from their customers, and social media is offering this as a natural marketing tool (Bennet, 2012). The use of social media have become very widespread, and the travelers use these sites consistently to brag about their great experiences as well as express displeasure with poor experiences. This is a natural way through which the social media is impacting the hospitality and tourism industry. After realizing the power of social media, businesses are also leveraging on the wide presence of customers in social media to communicate, engage, and market their services and products to the customers (Guzel & Sengun, 2015). The growth of social media has had immense impacts on social media that range from marketing, communication, and even corporate social responsibility. This paper conducts a literature review on the effects of social media on hospitality and tourism. Literature Review According to Mahmood A Khan (2012), the benefits of social media can be very helpful in marketing and management in hospitality and tourism. He states...
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...Sustainable tourism is a way for Canadian government to meet efficiently its economic and social needs of people. Introduction. "Sustainability - meeting the needs of the present generation without compromising the ability of future generations to meet their own needs" BRUNTLAND REPORT (1987) Tourism is a major component of economic growth all over the world. Especially in coastal areas where it is also a for sustainable development. Tourism is expected to exert an increasing influence on coastal landscape, ecosystem and cultural heritage management. Coastal tourism, as well as tourism in general, is to a large extent dependant on an environment that is attractive to visitors. Consequently, protection of natural and cultural heritage is a precondition for sustainable coastal tourism. Protecting areas and sites constitutes an efficient and necessary way of safeguarding natural and cultural heritage. Therefore, such areas contribute strongly to sustainable coastal tourism, even though a sound balance between protection and development has to be strived for in each individual case. This is why the nations of the world have committed themselves to the sustainable development of their natural and cultural heritage by signing international agreements. Some of them specifically address coastal zones but the majority is more general and wide ranging. Natural heritage includes biodiversity, natural scenery, value for outdoor recreation, etc. and is best managed in line with the requirements...
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...THE GROWING ROLE OF SOCIAL MEDIA IN TOURISM MARKETING In early November, marketing and public relations professionals from tourism industry offices across the United States attended the Second Annual Symposium on the Use of Social Media in the Tourism Industry (“Social Media Tourism Symposium,” 2011). The topic of the conference speaks to a growing trend in tourism promotion. Attendees focused on best practices for interacting with consumers via social media channels—an important skill, as social media is fast becoming one of the most vital, cost-efficient tools in tourism marketing. Effective use of social media has been proven to boost the number and length of visits, as well as visitor satisfaction and number of return visits. Destination Marketing Organizations and Tourism Marketing Strategy The tourism industry as a whole encompasses a variety of different service and consumer product industries. One type of tourism office is a destination marketing organization, or DMO. The goal of DMOs is to increase tourism to a particular city, state, or region. DMOs seek to achieve their goals by branding the area as a whole and advertising that brand; promoting specific institutions, restaurants, accommodations, attractions, activities, and events that take place in the area; and offering information and assistance to visitors. The Growth of Social Media Social media, which Merriam-Webster defines as “forms of electronic communication (as Web sites for social networking and microblogging)...
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...Recipe for Inclusive Growth or Social Exclusion? joms_1044 1..28 Jeremy Hall, Stelvia Matos, Lorn Sheehan and Bruno Silvestre Simon Fraser University; Simon Fraser University; Dalhousie University; University of Winnipeg abstract Policy makers often see entrepreneurship as a panacea for inclusive growth in underdeveloped ‘Base of the Pyramid’ (BOP) regions, but it may also lead to unanticipated negative outcomes such as crime and social exclusion. Our objective is to improve the understanding of how entrepreneurship policies can lead to socially inclusive growth at the BOP. Drawing on data collected from Brazilian tourism destinations with varying entrepreneurship, innovation, and social inclusion policies, we argue that weak institutions coupled with alert entrepreneurs encourage destructive outcomes, especially if entrepreneurship policies are based solely on economic indicators. Policies addressing both economic and social perspectives may foster more productive entrepreneurial outcomes, albeit at a more constrained economic pace. The study extends the related BOP, entrepreneurship, global value chain, and sustainable tourism literatures by examining the poor as entrepreneurs, the role of local innovation, and how entrepreneurship policies generate different social impacts within poor communities. Keywords: base of the pyramid (BOP), entrepreneurship policy, innovation, social entrepreneurship, social inclusion, tourism industry INTRODUCTION Policy...
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...Running Head: TOURISM IN DEVELOPING COUNTRIES Ethical implications of tourism in developing countries Emily McIntyre 3378148 September 26, 2006 TREN 3P12 Sonya Graci Introduction: Tourism is instituted in ad hoc fashion, with little regard to appropriate socio-ecological planning. This paper outlines the ethical implications of tourism in terms of the social and political, environmental and economical issues in developing countries. All resolutions for these implications, follow the Global Code of Ethics for Tourism (GCET) which is a set of principles whose purpose is to guide stakeholders in tourism development: central and local governments, local communities, the tourism industry and its professionals, as well as visitors both international and local (UNWTO, n.d.). Background on the industry: In general, tourism occurs in developing countries, because businesses have adopted a development-oriented perspective. The emphasis is on development (use) in order to reach optimal economic gain by extractive use of resources rather than protection and preservation (Fennell, 2002). There has been a trend in humans, to take on the role of being bad rules, by trying to exploit and dominate for short-term personal gain at any expense (Peterson, 1996). It is a harsh reality that there are a significant lack of resources for effective management of visitors and the environment (Fennell, 2002). Therefore, resource management is a critical issue that...
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...Discuss the socio – cultural impacts of the tourism development using examples from the country of your own choice This essay will argue that Lithuania has many positive and negative social and cultural impacts on the tourism industry. In these days tourism became one of the most important in economic, social and cultural environment. People pay attention in these things because they are also very important to develop any business. Tourism is very significant for countries, because it may bring a lot of money if it will be developing properly. First of all, talking about Lithuania’s social positive impacts: people are travelling to different countries to find something new in other cultures, traditions, to see different environment and to meet different people and to know something new. This is like a positive impact in tourism industry, because they bring something new too. Lithuania is a small country, but it has socio – cultural positive things, such as, meaningful leisure, improving the public and also work in communities, because people all the time with each other and that make the country stronger and stronger. These things make positive impacts, because social tourism is about people and their activities. People, who comes to new country should adapt to that country’s customs, traditions, social environment but also should not lose their own. As it was mention before, Lithuania is a small Scandinavian country, where is about just 3,000,000 people. So there is not...
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...Discuss the effect that international tourism has on developing countries and suggest what measures can be taken to ensure sustainable tourism. Tourism is one of the most profitable and growing sectors for the economy of many developing countries. Governments are aware both of this and the opportunities that lie within the industry, and wish to, with the combined effort of public and private sectors, focus on providing goods and services to international tourists for economic benefits to the country. Tourism creates jobs and eventually leads to a better standard of living for the country’s inhabitants. However, too much focus on economic gain can risk neglect in other areas and negate any progress. This essay outlines the effect of tourism in terms of the economic and environmental, social and political issues in developing countries. The tourism industry in developing countries is constantly supported by various supplementary services such as the transportation services, travelling services, hospitality services and others. This indicates the vast range of industrial and economic integration of international tourism across the world. However, there is an on-going failure for economic systems to see the whole picture and to consider other aspects to implement correct development strategies to help ensure conservation, rather than just economic, short-term gain. Tourism has consistently been shown to have a negative impact on the environment through land erosion, noise...
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...Running Head: TOURISM DEVELOPMENT Tourism Development and Planning [Name of the Writer] [Name of the Institute] Tourism Development and Planning Introduction Tourism is defined as those friendly tourist activities with the natural, cultural and social and community values, which allows you to enjoy a positive exchange of experience among residents and visitors, where the relationship between tourists and the community is fair and benefits the activity is distributed fairly, and where visitors have a truly participatory attitude in their travel experience. Tourism is fundamental for the economy of many regions, like Thailand. Because tourism involves attracting foreign exchange, it is generally the only means of economic development for some nations. It provides an opportunity for development, employment marketing and sale of local goods etc. It also helps in creating service industries, which are crucial for the development of a region. Many evolving nations like the overview of tourism as a vehicle for financial development, granted its promise to profit from foreign exchange, decrease earnings and paid work disparities, reinforce linkages amidst financial parts and assist to alleviate poverty. The dispute opposite policy maker is to have a broader viewpoint and better comprehending, that there can be both affirmative and contradictory consequences from tourism development. Tourism, in fact, has a number of features that make it an activity to be...
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...Introduction 3. Theories a. Holt’s Theory of Cultural Branding b. Hall’s Tourism and Market System 4. Case Study Introduction 5. Brand Strategies 6. Critical Analysis of Brand Strategies 7. Recommendations 8. Conclusion Executive Summary This report was commissioned to examine the Manly Council case study and the strategies they use for their business and how they can relate to actual marketing theories and models. This research draws attention to the two strategies that Manly Council uses one of which is the beach and how they utilize this in enhancing the experience of tourists. Manly Council does this by placing eateries, shopping centers, services such as bike tours and aquariums and hosting annual events such as the International Jazz Festival. The Holt’s Theory of Cultural Branding where it states that brands are and can influence the societies culture fits into this strategy as Manly Council has created the ‘Surf City’ brand to align the values of its residents to create a beach culture for them to showcase to visitors. However in the strive for personal sovereignty is almost impossible through brands because cultural branding will force too many cultural icons for one to handle and time is short for one to reach sovereignty. Further research indicates that social media is also a tool used by Manly Council to increase brand awareness. The Hall’s Tourism and Market system, which signifies that a tourists experience is the main point...
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...Ecotourism is a feasible alternative to the negative effects of mass tourism. Tourism has become a global phenomenon in the world today, with growing numbers of tourists every year, mostly attributed to mass tourism. Mass tourism is defined as global tourism with many people staying overseas for more than one night, as compared to other forms of tourism such as ecotourism or business and medical tourism. The growth in tourism has been mainly attributed to the growing affluence of today’s society, lifestyle changes, as well as technological developments that allow for greater holidays at cheaper prices too. However, tourism has also brought along many negative impacts, in terms of the economic aspect, cultural and social aspect, and most importantly in the environmental aspect too. As such, ecotourism has been brought into the problem to be tried as a feasible alternative to mass tourism. Ecotourism aims at safeguarding both natural and built environments, being sustainable and enabling local people to share in the economic and social benefits. Firstly, ecotourism helps to protect the environment and sustain it. With tourism, environmental impacts such as the destruction of the natural environment and wildlife habitat, such as in coastal, marine and inland areas, has occurred along with various other consequences such as the loss of ecosystems and pollution. These consequences have stemmed from mass global tourism that involves many tourists going to a single attraction. For example...
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...will also try to focus on following issues: * For identifying the similar reason for travelling * Understanding the people’s behavior toward travelling Significance of the study: This study helps the following organization: * Government * Travel agency * Institution related to tourism * Bangladesh Porjoton Corporation Literature Review: Various secondary sources of information are studied. Most related reports deals with the branding tourism sector, to identify the economic impact of tourism in Bangladesh, not to measure the attitudes towards travelling. The research reports related to tourism are given below. According to Pizam’s article (1984), the tourism and hospitality industry has been applauded by industrialized and developing countries for the number of jobs created. A large amount of position vacancy is generated within the tourism industry and the supported industries. As a labor-intensive industry, its contribution to employment is not only restricted to the area or country but it also provides those jobs to women, youngsters, unskilled, minorities and the socially disadvantaged who find it very hard to get any jobs. Here economic and social impact has been showed. But we are conducting the study for measuring the...
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...acknowledge our respected course teacher Mr. Ishtiaque Arif to give us such an essential task to do an informative report. In this report we mainly focused about how we can create a brand image of Bangladesh through developing our tourism sector. Table of Contents Chapter | Topics of Discussion | Page | 1 | * Introduction * Tourism in Bangladesh | | 2 | Major Tourism attraction of Bangladesh * Cox’s Bazar * Kuakata * Shundarban * St. Martins Island * Maheskhali * Bandarban * Paharpur * Mohastanghar | | 3 | Marketing Tourism Sector of Bangladesh * Setting Vision, Mission and Values * Tourism Destination Management * Tourism Marketing | | 4 | Tourism Marketing Promotion * Branding in Tourism * Use websites as a marketing tool * Using social Media for social marketing * Sustainable tourism marketing * International Marketing | | 5 | * SWOT Analyis of tourism in Bangladesh * Recommendation to develop the tourism industry of Bangladesh | | 6 | * Conclusion | | 7 | * References | | Introduction: Tourism has become a very important and dynamic sector both in the world economy and particular in the developing countries. Its growth affects not only the activities directly linked to tourism but also...
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...Tourism management fundamentals 1. 1. TOURISM – PRINCIPLES AND PRACTICE Unit I: Introduction to Travel and Tourism 2. 2. The word Travel derived from the French word ‘Travail’ All Tourism involves Travel; but not all Travel involves Tourism 3. 3. • Tourism is part of LEISURE. • In modern times Tourism is only a recreational activity is a MISCONCEPTION because participating in meetings, seminars conferences, trade fairs, etc are also a tourism activity. 4. 4. Tourists • The tourist market is divided into: 1. The leisure tourist 2. The business tourist 5. 5. Visitors • A visitor is any person visiting a country other than that in which he/she has his/her usual place of residence, for any other reason than following an occupation from within the country visited – Visitors may be further categorised as excursionist and tourists 6. 6. Excursionist • A day visitor who stays for less than 24 hours at a place. There is no overnight stay 7. 7. Tourist • A tourist is a temporary visitor to a place. They stay at least for 24 hours 8. 8. TOURISM • One of the first attempts at defining tourism was that of Professors Hunziker and Krapf of Berne University in 1942. They held that tourism should be defined s – ‘the sum of the phenomena and relationships arising from the travel and stay of non-residents, in so far as they do not lead to permanent residence and are not connected to any earning activity’. 9. 9. UNWTO definition • Tourism comprises the...
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...Chapter 15: Tourism Policy: Structure, Content, and Process Question 4. How would you identify and choose the stakeholders who should be involved in the formulation of a tourism policy for a region? Is there anyone whom you feel should be excluded from the process? Stakeholders should be identified and chosen based on a broad range of economic and social benefits such as employment and income. Employment and income are important because they allow stakeholders to reside in and to enjoy the quality of the region. Stakeholders include: Residents of the host destination Local/municipal/regional/provincial/national governments Local/regional/national environmental groups Local visitors/excursionists Remote visitors/tourists Tourism industry sectors such as accommodation, attractions, adventure and outdoor recreation, entertainment, events, food services, tourism visitor services, transportation, and travel trade Destination management organization (DMO) Culture/heritage groups Social/health/education groups I cannot think of anyone specific who should be excluded in the formation of tourism policy because it seeks to ensure that visitors are hosted in a way that maximizes the benefits to stakeholders while minimizing the negative effects, costs, and impacts associated with ensuring the success of a destination. Question 8. What are the most important interfaces of tourism policy; that is, which other sectors of the economy and society need to...
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