PROBLEM-SOLVING PROCESS
Restating the Problem The problem was discussed in detail in the previous assignment. The brief summary is that health problems of a close friend's family has left her emotionally drained. The time constraints of assisting with the medical treatment program have left her unable to properly focus on work and family considerations. Her inability to care for work matters leaves her with a sense of guilt and concern that she might be viewed negatively. In like manner, her inability to interact with her family as she previously had has left her bereft of normal support mechanisms. The loss of normalcy is as much the issue as is the serious health problem itself. Thus, the situation can be divided into two major elements: (a) the family health problem and (b) the accompanying disruptions to normal life. The health problem itself cannot be fixed or changed (except by the already progressing treatments). Therefore, what can be addressed is the emotional effects and the change in routine.

Investigate the Problem The problem then must first be isolated. Each component can be addressed individually. The two broad themes are scheduling and emotional management. In the first case, the points are the lack of time and the feeling of being harried at all times. The time constraints of the medical program create this feeling. Investigating the problem calls for looking into how to better schedule time during family medical problems. Tips in this regard may help relieve some of the pressure with practical advise. The second part is the emotional disturbance of anxiety, guilt, and dread that has come with the medical issues. Partly this comes from the uncertainty of what will happen to the family member who is ill. But it also comes from not being able to fulfill work and family responsibilities. In this regard, emotional coping mechanisms and communication strategies will be essential.

Conduct Research These facts in mind, research can be conducting using online and print sources. Each facet of the problem should be researched individually. Resources written for or by individuals with this situation will be especially helpful. For instance, a preliminary survey indicates that many hospitals have a suggestion brochure for managing emotionally when a family member is experiencing grave health problems. This will likely be extraordinarily helpful. The scheduling issues should be researched in this way, finding literature that speaks to the issue of a sudden and dramatic event. Again, a preliminary survey shows that there are several books dealing with minimizing small distractions and regulating event flow to mitigate the time effects of a crisis. Finally, the emotional coping strategies will likely be found in psychological books and articles. In this regard, peer suggestions will be helpful, but most trust should be given to expert-authored advise.

Detailing a Solution, Refining the Solution Once research has been conducted, progress can begin toward finding an effective solution. This calls for a clear and practical action plan. Solutions should be straightforward As an example, the scheduling issues might call for greater delegation of tasks to family members or co-workers. Alternatively, the solution might suggest doing work while in waiting areas at hospitals. Providing clear and practical suggestions will help with implementation. If others have additional ideas or concerns, these can be addressed to make the solution even more effective. For instance, if parts of it are difficult or impossible, they can be amended. An example might be if a recommendation is to see a therapist weekly to cope with the emotional strain. If this is not possible time-wise, perhaps a monthly appointment with a therapist, coupled with a weekly phone conversation with family members could be appropriate. This shows responsiveness to struggles and criticism, and will allow the solution to be effective in overcoming difficulties and obstacles.