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Something Cool

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Submitted By termpaperjoe55
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Over the past three weeks, we have had an in-depth examination and discussion of both leadership and emotional intelligence. What is your opinion on how these two topics relate? Give two specific examples from your work / personal life where the leader (or you) could have benefited from higher levels of EQ. What happened? What would have happened if you had better EQ? Would the outcome have changed?

Qualities associated with leadership like intelligence, toughness, determination and vision are highly crucial for leaders but insufficient. Truly effective leaders are also distinguished by a high degree of emotional intelligence, which includes self-awareness, self-management, social-awarenesss and relationship management. These qualities may sound soft and unbusinesslike, but in reality there are direct ties between emotional intelligence and measurable business results.

One situation that happened was while I was having dinner at Carabbas. The manager was reprimanding an employee in front of guest tables about an issue that just occurred in the restaurant. The manager was not giving the employee any advice; rather being very short and loud so all guests nearby could hear. With better EQ, this leader would have observed this server even while he was making a certain mistake instead of letting it just be a trigger. Then help coach the server in the privacy of her office rather than abruptly in front of guests he may have been serving.

A second situation that occurred was at my job. We have an employee scheduling system at work for all employees. When an employee needs a day off they are able to swap it with another employee so management doesn’t have to send out an email to all employees. Currently the swap tool isn’t working correctly and our director has advised managers are able to send the email out to all employees in the interim. During a team meeting I

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