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Sony Targets Laptop Consumers in China Case Analysis

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Submitted By cameronannhaley
Words 1783
Pages 8
Problem Definition: Richard Lopez works with Sony Electronics and in their computer department with VAIO laptops. He has been directed to propose a plan to management for targeting market segment(s) in China and how to position and target the computers toward that market. In the past VAIO has appealed to those who were concerned with a premium product that sleek and stylish. Many of their users were those who wanted to make a status statement and own a computer that had aesthetic attributes.
Additionally Lopez has access to three different market segment studies. The first of which was the Shanghai Report which segmented laptop owners in China based on age, gender, education, income, marital status, children, and access to internet. This study also targeted the market share of computer sales. The next study was the Chinese Laptop User Survey (CLUES) used to segment a survey of both laptop owners and those who were planning to purchase one within the next year. Similar to this was Project Compass which instead segmented owners and potential owners of all multimedia devices in eight different countries.
This led to the next problem of an information overload making Lopez’s decision much more difficult. The problem with too much data in this case is because the two studies CLUES and Project Compass both lay out many different segments that can be targeted. Lopez must decide which segments to target based on his analysis. Him and his team needed to decide which studies provided the relevant data to find the best possible market segment.
Information Analysis:
Need Identification VAIO provides an interesting approach for satisfying their customer’s needs. In China Sony had already established itself as a premium brand. The first attempt to attract and maintain consumers was through the approach that the computer is for those who want a premium product and are

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