Adrian, this month you averaged 12.9% rework. Your new yearly average is 5.5%. Based on the new yearly goal in this area of 7.5%, you continue to exceed the department goal, the apartment average, and the team average. Your whole house in compliance was 100% this month. Your whole house in range was 97.4%. Your two new yearly averages are 93.2% and 96.6% respectively. I would like also remind you that the new goal in this two areas is 95.8%. Based on the current numbers, the area that you have the most room for improvement is in the whole house compliance. However I'm starting to see that you are taking a conscious effort at improving it. Like I said before, this month you averaged 100% in compliance. So this definitely had a positive impact on your overall average for the year. Please let's continue to work in this area so you exceed that goal and the upcoming year. …show more content…
Your yearly average is 100%. This is an amazing number, ones again. You have by far exceeded the expectations not only in our team, our department, but for the whole entire area. Once again, I do not want to undermine your efforts and would like to thank you again for maintaining this level of performance. Your on time guarantee was 100% for the month. Your new yearly average is 97.8%. Congratulations Adrian. Adrian, as a matter of fact, I'm using your performance as an example to motivate the rest of the members in the team. As I see your overall customer service being at the top of the line. I have come to understand that the number one goal should be customer service. Once you meet or exceed this particular expectation, everything within your scope of responsibilities falls in place. Once again, I would like to thank you for being part of the team, and for demonstrating your abilities to be an exemplary