...Spanning the Globe Case background Eric Christopher ia an Associate Director for Global HR Development at Tex- Mark.he had ended up at Tex- Mark, a computer input- output manufacturer and supplier, through an indirect career route. Eric had graduated from Churchill High School and Baylor University in Waco, Texas, with a major in History and a minor in Spanish. His maternal grandmother lived in Tennesse, but was born and grew up in Edinburgh, Scotland, and Eric had spent several summers while in high school and at University backpacking around Europe. His facility for languages was impressive and he had an excellent working use of Spanish, French, Italian, and German. He could converse in Cantonese, as the result of working I a noodle restaurant during university, and had started a tutorial course in Mandarin last fall. Problem Identification: Tex-Mark, a company that was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark has expanded their operations to be split between their HQ office in San Antonio, TX and moved product development, sales and distribution to other parts of the globe. It has operations in countries such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark has developed a training program for these expatriates before their decent into international...
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...M A G A Z I N E FA L L 2 0 0 2 Volume 20 Number 2 SPANNING THE GLOBE Duke Leads the Way in International Law Teaching and Scholarship inside plus Duke admits smaller, exceptionally well-qualified class Duke’s Global Capital Markets Center to launch new Directors’ Education Institute from the dean Dear Alumni and Friends, It is not possible, these days, for a top law school to be anything other than an international one. At Duke Law, we no longer think of “international” as a separate category. Virtually everything we do has some international dimension, whether it concerns international treaties and protocols, commercial transactions across national borders, international child custody disputes, criminal behavior that violates international human rights law, international sports competitions, global environmental regulation, international terrorism, or any number of other topics. And, of course, there is little that we do at Duke that does not involve scholars and students from other countries, who are entirely integrated with U.S. scholars and students. Students enrolled in our joint JD/LLM program in international and comparative law receive an in-depth education in both the public and private aspects of international and comparative law, enriched by the ubiquitous presence of foreign students; likewise, the foreign lawyers who enroll in our one-year LLM program in American law enroll in the same courses, attend the same conferences...
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...Introduction Eric Christopher was the Associate Director for Global HR Development at Tex-Mark. He got a very good education in Europe, he travelled a lot around the world and he could speak many languages as well. Tex-Mark was a firm in the printer and optical scanner industry. It had international production facilities. Eric hat two meetings: one with the Plant Engineer (Fred) and one with the Director. Eric knew also the plans that the company wanted costs cut and the Vice President for HR wants this by having cheaper training programs, shorter expatriate assignments and a faster appointment of HCNs. At the first meeting, Eric realized that Fred’s team did not relate well to their Mexican counterparts and Tex-Mark did not treat the local and national government agencies with enough respect and sensitivity. Although, it seemed that Fred will get a good position in India, but in the last minute, another candidate got it. Eric thought that this was due to Fred’s unwillingness to train and hand over responsibilities to local engineers and his inability to work well with district and federal regulations in India. After the first meeting, Eric prepared for the second one with the Director and gathered all the necessary data. He realized that there is a big need for language training because China is more challenging, but this causes language problems and cultural difficulties as well. He was also thinking on the repatriation, so he searched the data on repatriate turnover. HR Analysis...
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...A) Role of Eric 1) Summarize your thoughts on the problems at hand, alternate solutions and your strategy on how to proceed at the forthcoming meeting? A) The major problem that at are at hand which the Eric is facing are: * Dealing with Fred: Fred is the old employee at the Texmark and since his assignment to India Fed has been this had been a major concern to Eric. His assignment to India has exceeded more than the designated period. His initial assignment was supposed to be for 18 months but it has been exceeded for more than 3 years. * Solution in dealing with Fred: Since the Eric has already sighted the major concern with Fred is that his unwillingness to train and transfer his responsibility to local engineers and his inability to work with the regulator is the major problem with Fred. Hence this situation can be better dealt by Eric personally supervising Fred and assigning him task with a limited dead line to each task. * Global expansion: The second major issue with Eric is the issue of the rising global presence of the company, as the company could not solve the expatriate issue. Hence company is facing a hard time when it’s needed to be established and to be made as a global company. As the main part of the strategy is dependent upon repatriation policy, where the growing numbers of repatriates are not meaning fully responding the debriefing and career counseling sessions. Hence this repatriation issue is affecting the long-term strategy development...
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...1. Introduction Most diversity initiatives start from the top with the leadership commitment. A high-level strategy is developed, complete with vision, mission and goals. But by the time it gets to the bottom (if it ever makes it!), it is often interpreted very differently. The intent of top-down approaches is noble, but without an equally effective bottom-up strategy, diversity initiatives invariably get stuck in the middle. In most cases, when a company decides to focus on diversity, the CEO and other top-level executives will incorporate a philosophical message in a variety of company publications and in presentations and reports given both internally and externally. These well-worded communications usually speak to ‘valuing and respecting diversity’, ‘the desire to have an organisation that is representative of the labour force and customer base’, ‘social responsibility, and compliant with the law and anti-discrimination policies’. A wide variety of processes, policies, and strategies are then developed to promote awareness and appreciation of differences, ensure fair treatment, increase representation, and create a culture of inclusion. 3. Key features of a bottom-up approach # Focus on the individual Recognising that change happens one person at a time and that everyone is different (e.g. have had different experiences), a bottom-up approach develops different learning solutions and strategies to meet individuals where they are. For example, white males often feel...
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...Feb 10 Feb 10 Case 1 Spanning The Globe Case 1 Spanning The Globe 08 Fall 08 Fall The introduction of case Tex-Mark, a company was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark inherited a production facility in San Antonio. And also had international facility in three countries: Mexico, Scotland and India. Then moved product development, sales and distribution to other countries. Such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark also has developed a training program for these expatriate, like pre-departure activities, in-country training and development and repatriation. However, this program has not give the Tex-Mark the value of expectation Eric Christopher, Associate Director for Globe HR development at Tex-Mark. He had graduated from Churchill high school and Baylor University in Waco, Texas with a major in History and Spanish. He had spent his time to backpack around Europe and South America then had four years experiences worked in Southwest Airlines. Eric has much experience with languages, as he is proficient in Spanish, French, Italian, German and a little bit of Cantonese as well. Fred Bank, a Dell engineer that had stayed on with Tex-Mark after the spin-off in 1978. He had three assignments:...
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...Executive Summary This paper analyzes the case – spanning the globe, which helps understand the various HR issues faced by Mr. Eric Christopher who is the Associate Director for Global HR Development at Tex-Mark. Tex-Mark is a computer input and output manufacturing firm with its head office in San Antonio. After its establishment in the 1970s, they have over 5 production facilities, 3 research and new product development facilities over the world. Additionally, they have 7 international sales, distribution and customer service centers universally but mainly concentrated in Asia. Below is a brief company and employee history to aid with the case study analysis. The first step in identifying the various challenges faced by Tex-Mark included listing the various problems, both explicit (short term) and implicit (long term). Some factors like language barriers have maintained a trend in that there have been more than one occasions of it arising. Other factors included cultural insensitivity and internal factors like Training and Development failure. The second step involved using different methods of analysis like the SWOT (Strength, Weakness, Opportunities and Threats), Human Resource Policies and also a Risk analysis that can affect expatriates on the assignment as well as internally impact the company and its foreign structure alignment. The SWOT helped understand the various aspects of staffing international operations and also understanding the different opportunities...
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...T3.2 Escoja su asignación Puntos sobresalientes: Multinational corporation management strategies and international human resources practices: bringing IHRM to the bottom line Preparado por: Zuleyka M. Delgado Cruz S00841891 HURM 550 International Human Resources Management Ana G. Méndez-Campus Virtual 10 de noviembre de 2015 Escoja su asignación Puntos sobresalientes: Multinational corporation management strategies and international human resources practices: bringing IHRM to the bottom line Autores: Paula M. Caligiuri y Linda K. Stroh Puntos principales de la lectura: 1. Los gerentes de recursos humanos internacional tienen el reto de desarrollar prácticas que mantengan la congruencia con los planes estratégicos de las multinacionales, a la vez que puedan balancear los factores económicos, sociales, políticos y legales de los países anfitriones. 2. Las estrategias de gerencial global utilizadas en las empresas multinacionales van a ser variadas. Dichas diferencias tendrán un efecto en la variación de los procesos, prácticas, sistemas y estructuras que se desarrollen. 3. Las situaciones conflictivas suelen suceder cuando las multinacionales intentan maximizar su habilidad de responder a las necesidades de los países anfitriones, a la vez que intentan controlar la estructura corporativa en todo el mundo, o al menos en los países donde están localizados. 4. Mientras más autonomía tiene la subsidiaria, estas actúan más independientemente...
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...The Needs Assessment of Training and Development in Africa In most of Africa, training is incorrectly used as a solution to performance problems and trainees are sent to training programs without basic or require skills and may sometime have not the confidence to learn. Before training issues are considered, a careful needs assessment analysis is required to develop a systematic understanding of where training is needed, what needs to be taught or trained, and who will be trained. Unless such a needs assessment has been adequately performed it may be difficult to rationally justify providing training and training programs may have the wrong content, objectives, or methods. The needs assessment of training and development in Africa are different from one region to the other. Accurate needs assessment can help develop a program or course based on the real needs of the people that it is serving. As time is often limited in training programs, courses which takes learners’ needs into account can ensure that what is most useful for learners is covered. The needs assessment prior to training and development is paramount in places like Africa since elements such as deficiencies or gap in employees skills and knowledge, mistakes made on the job, feeling incompetent, and even measuring the success of a job are all needs assessment. Apprenticeship and mentoring are common methods of training in Africa. Most individuals are trained on the job through mentoring. Needs assessment therefore...
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...operations in 20 countries across Asia and Africa has refreshed its B2B business as airtel business. With this new identity, airtel business reinforces its commitment of delivering innovative business solutions and a superior brand experience to all its large & small enterprises, government and carrier customers across the globe. airtel business aims at unleashing the human potential of any business by providing enhanced empowerment to the employees through its wide array of products and solutions – creating more smiles per cubicle. Announcing this, Sanjay Kapoor – CEO, India & South Asia, Bharti Airtel said, “airtel business has always been a key element in the overall growth strategy of Bharti Airtel. We own a state of the art national and international long distance network infrastructure enabling us to provide connectivity services both within India and connecting India to the world. We have moved from offering just Core carriage to Managed & Cloud services in order to create value for our customers. The new identity for B2B encapsulates this ethos and gives us an opportunity to present a single, powerful & unified face to our customers, across the globe." airtel business offers a wide portfolio of services that cater to the needs of businesses across vertical including M&D, IT, ITES, Government, FMCG, BFSI and Media . airtel business offers network infrastructure,...
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...ase Study: Spanning the Globe Problem Identification: Tex-Mark, a company that was started in the late 1970’s, is a manufacturer of printer and optical scanner in the United States and across the globe. Tex Mark has expanded their operations to be split between their HQ office in San Antonio, TX and moved product development, sales and distribution to other parts of the globe. It has operations in countries such as Australia, Brazil France, India Israel and Hong Kong. The company takes employees: expatriates, and places them within those countries to run their engineering operations abroad. Tex Mark has developed a training program for these expatriates before their decent into international territory to ensure that they are comfortable managing human resources and implementing various programs, cross culturally, this program has failed (Allen D Engle Sr, 2004). As a spin off from Dell Computer Company, Tex Mark wasn’t the only one having an issue that day; Eric Christopher was not having the best morning either. Sitting in traffic contemplating the day’s tasks along with trying to resolve the issue of. In the beginning of the case study, Eric is stuck in traffic and because of this his whole day is thrown off track. Rescheduling meetings and pushing back conference calls was the first feat in Eric’s day. Along with the present day of stress, to accompany his outstanding career thus far, Eric has taken on the burden of school as well. Trying to further his education...
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...DECISIONS IN PARADISE Decisions in Paradise Thomas Bagby MGT 350 University of Phoenix Introduction Boeing is a multibillion dollar company spanning the globe. Headquartered in Chicago, Boeing employs more than 158,000 people across the United States and in 70 countries. This represents one of the most diverse, talented and innovative workforces anywhere. More than 90,000 of our people hold college degrees--including nearly 29,000 advanced degrees--in virtually every business and technical field from approximately 2,700 colleges and universities worldwide. Our enterprise also leverages the talents of hundreds of thousands more skilled people working for Boeing suppliers worldwide (Boeing, 2009). Boeing is one of the largest aerospace companies on the planet with over 63 billion in sales over the last 12 months (Boeing, 2009). Boeing has four major branches that constitute the company. The four main branches of Boeing are Boeing Commercial Airplanes Group, Integrated Defense Systems, Boeing Capital Corporation, and Shared Services Group (Boeing, 2009). Boeing, like other major corporations, has its fair share of problems to deal with to be successful. Issues to deal with Boeing’s board of directors and the executive managers have a commitment to the employees and customers to succeed. Boeing is a publicly owned and traded company. Stakeholders buy and sell company stock on a daily basis. In turn, stakeholders have a serious interest in the business of Boeing...
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...UPS Case Study Considerations of Macro Environment Market Demographics: The target market is everyone in the world who needs to ship an item. Christmas time is a particularly busy time for shipping items across the world, whereas people need a company like UPS to do the delivering for them. Economic: Gasoline prices, along with rising energy prices are the major concern. Jet fuel prices are at $2.80/gallon! However, many people would rather have items shipped rather than spend money on gas to go and buy the item. Legal: International express services can be delayed by government policies and restrictions that can include anticompetitive practices of government-owned or authorized monopolies, licensing requirements, customs procedures, restrictions on access to aviation markets, restrictions on access to ground transportation systems, and restrictions on foreign investment. Socio-Culture: The economy is really bad right now, so many people don’t have extra money to make a lot of online purchases and businesses are not selling as much, therefore not needing to ship as much. Global: Worldwide packaging shipping volume is increasing as a result of global exchange, e-commerce, and changes in supply-chain management. Technological: The internet has expanded the reach of direct marketing. Industry Analysis: Dominate Characteristics: With globalization, shipping is now a major priority for businesses and many individuals, especially those that...
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...Introduction Spanning the Globe Text-Mark is a multinational company engaged in manufacturing of printer and optical scanner . It is based in San Antonio , however , its operates in various countries in Brazil , India , France , Australia , Hongkong and Israel . Employees , specifically , engineers are expatriated to head operations abroad . To prepare and support the employees for these assignments , the Global HR Development devised a training program . Unfortunately , the training program appeared to be informal and ineffective in addressing the implications of managing human resources internationally such as cross-national differences in terms of culture and institutionalism . Undeniably , this problem exists in the organization as stated in the case of Fred Banks , an engineer who was assigned in Mexico and India consecutively . He and his team had encountered employee-relationship problems brought about by cultural differences . Government licenses and accreditations for the company were delayed because of this thereby resulting to longer expatriate assignments and higher costs . Cultural clashes cause employee-to-employee and employer-to employee relationship problems which result to decline in efficiency and productivity . Moreover , Juanita Roberto , the Vice President for Human Resources Department , is proposing a cut in the training programs expense and shorter expatriate assignments . A cost-cutting scheme is being pushed...
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