Members:
Anthony Combes
Jerick Angeles

Industry: Telecommunications

I. Introduction
Telecommunications is a universal term that is used for a vast range of information-transmitting technologies such as mobile phones, land lines, VoIP and broadcast networks. It is one of the fastest-growing industries in the world, especially in the developing countries. It is a process where in an exchange of information occurs by means of electronic and electrical over a distance. An example of a complete arrangement of this process is that, it is made up of two or more stations provided each with transmitter and receiver devices. There is this so called transceiver, a single co-arrangement of transmitters and receivers that may also be used by telecommunication stations. In telecommunications, information is passed through forms of electrical signals which are the carrier waves that are modulated into analog or digital signals for transmitting information. Telecommunication all began in Africa, some parts of Asia and the Americas with the use of smoke signals and drums. Until, in the year 1830’s, electrical telecommunication systems started to appear already. With the advancement of the technology today, no doubt why time and distance as obstacles to communication is not is not problem anymore. Telecommunication has been always beneficial to many parts of the society such as businesses, international relationships and many more. http://www.ehow.com/about_6130768_technology-improved-communication.html http://theinformr.com/features/brief-history-telecommunications/ http://www.techopedia.com/definition/5570/telecommunications http://www.rediff.com/business/slide-show/slide-show-1-tech-biggest-telecom-companies-in-the-world/20120504.htm

II. Case Analysis
Common problems?
-customer management
-firm’s poor quality service

Common tools used?

How effective was the tools?

III. Conclusion
After analyzing each and every case study that we have read, our group concluded that it is really hard to come up with a decision for every problem that the firm encounters. In every decisions that we will make, we should think twice if we will try this tool or just think of another tool to use to be able to solve the problem? These are the questions that will help them to come up with one good, effective tool. With all the case studies, we have learned that sustainability is really the key to be able for one firm to survive in the competition. Telecommunications has a big factor in the economy. The increase in competition among the service providers has benefit as well for the consumers because they have a wide array of telecom service choices available for them to choose. With this, if one can’t sustain their good service, probably they would be left by their competitor because the level of competition is high.

Ton, nasimulan ko na. Dagdagan niyo nalang. Bawal copy paste ha. Mag paraphrase daw. Min of 5 pages