Microsoft Support Services ==========================

If you have a question about Microsoft Macro Assembler (MASM), first look in the printed documentation, the online text files, or consult Help. If you cannot find the answer, contact the Microsoft Support Network. Outside the United States, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area. For information about Microsoft subsidiary offices, see "Product Support Worldwide" later in this section.

The Microsoft Support Network ============================= The Microsoft Support Network offers you a wide range of choices and access to high-quality, responsive technical support. Microsoft recognizes that support needs vary from user to user; the Microsoft Support Network allows you to choose the type of support that best meets your needs, with options ranging from electronic bulletin boards to annual support programs. If you have a question about MASM, first look in the product documentation or consult online Help. You can also find late-breaking updates and technical information in the README.TXT file and other text files that came with your MASM disks. Services vary outside the United States and Canada. In other locations, contact a local Microsoft subsidiary for information. The Microsoft Support Network is subject to Microsoft’s then-current prices, terms, and conditions, and is subject to change without notice.

Product Support Within the United States and Canada =================================================== In the United States and Canada, the following support services are available through the Microsoft Support Network: Electronic Services ------------------- These services are available 24 hours a day, 7 days a week, including holidays. Microsoft FastTips ------------------ (800) 936-4300 on a touch-tone telephone. Receive automated answers to common questions, and access a library of technical notes, all delivered by recording or fax. You can use the following keys on your touch-tone telephone after you reach FastTips: TO PRESS -- ----- Advance to the next message * Repeat the current message 7 Return to the beginning of FastTips # CompuServe ---------- Interact with other users and Microsoft support engineers, or access the Microsoft Knowledge Base to get product information. At any ! prompt, type go microsoft to access Microsoft forums, or type go mskb to access the Microsoft Knowledge Base. The Microsoft Languages forum (go mslang) has a section dedicated to MASM issues. For an introductory CompuServe membership kit, call (800) 848-8199, operator 230. Microsoft Download Service -------------------------- (206) 936-6735 via modem. Access the Driver Library and the most current technical notes (1200, 2400, or 9600 baud; no parity; 8 data bits; 1 stop bit). Internet -------- Access the Driver Library and the Microsoft Knowledge Base. The Microsoft Internet FTP archive host, ftp.microsoft.com, supports anonymous login. When logging in as anonymous, you should type your complete electronic mail name as your password.

Standard Support ---------------- No-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. This support is available for 90 days after you make your first call. * For technical support for MASM, call 206-646-5109. When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

- The version number of the Microsoft product that you are using - The type of hardware that you are using - The exact wording of any messages that appeared on your screen - A description of what happened and what you were doing when the problem occurred - A description of how you tried to solve the problem

Priority Support ---------------- The Microsoft Support Network offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, except holidays. * (900) 555-2300; $2 per minute, $95 maximum. Charges appear on your telephone bill. * (800) 936-5800; $95 per incident, billed to your VISA card, MasterCard, or American Express card. Text Telephone -------------- Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. Using a TT/TDD modem, dial (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. Other Support Options --------------------- The Microsoft Support Network offers annual and multiple incident support plans. For information, contact the Microsoft Support Network Sales Group at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

Product Training and Consultation ================================= Microsoft Solution Providers are independent organizations that provide consulting, integration, customization, development, technical support and training, and other services for Microsoft products. These companies are called Solution Providers because they apply technology and provide services to help solve real-world problems. For more information about the Microsoft Solution Providers program or the Microsoft Solution Provider nearest to you, please call (800) 426-9400 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday, excluding holidays.

Product Support Worldwide ========================= Information about contacting Microsoft Subsidiaries outside the United States and Canada is given in the Introduction section of the MASM Environment and Tools manual, starting on page xxvi.