C O L L E G E O F A G R I C U LT U R A L S C I E N C E S A G R I C U LT U R A L R E S E A R C H A N D C O O P E R AT I V E E X T E N S I O N
INTRODUCTION: DRIVING TOWARD THE SAME GOALS CONTENTS
1. Introduction: Driving Toward the Same Goals .......... 2 2. Defining Systems, Procedures, and Steps .................. 2 3. Formats for Standard Operating Procedures ............ 3 4. Developing and Implementing the SOP .................... 6 5. Effective Writing ........................................................... 7 6. Level of Detail .............................................................. 9 7. Conclusion .................................................................... 9 A successful dairy farm business needs committed workers who complete work procedures consistently and accurately. It also requires all involved to contribute their experience, knowledge, and ideas to constant improvement for the future. This publication describes how dairy businesses can use standard operating procedures to get everyone driving toward outstanding performance and success. Most people naturally want to do a good job. Successful managers recognize this fact and seek to channel workers’ efforts in ways that will benefit the business. Well-written standard operating procedures (SOPs) provide direction, improve communication, reduce training time, and improve work consistency. The SOP development process is an excellent way for managers, workers, and technical advisers to cooperate for everyone’s benefit. A very positive sense of teamwork arises when these parties work together toward common goals. Standard operating procedures used in combination with planned training and regular performance feedback lead to an effective and motivated workforce. Dairy managers and advisers benefit from consistent
