...Analysis of standard chartered bank internet base and upcoming 3-year movements 1. Introduction Standard Chartered Bank Limited (SCBL) online banking can manages your account anytime wherever you are. It provides different banking services in terms of financial transactions, cost-effective, user friendly and green transactions. This report presents the detailed analysis of online banking as well as future strategic actions. It describes how online banking provides business and personal banking services worldwide. Now let‘s me to introduce the history first. 2. Background In line with standard chartered website, was established in 1969(SCBL2012A). SCBL comes from two original banks.it is The Chartered Bank of India ,Australia and china & The Standard Bank of British south Africa. The history of standard chartered in Hong Kong dates back to 1859. It is one of the SAR’s three note-issuing banks. In 2000; SCB purchased Grindlays Bank from ANZ bank & start to focus Asia market. SCB thought to purchase another small bank to be a large bank in the world. SCB offers a wide range of banking and financial products and services including personal banking, private banking, small and medium enterprises banking and wholesale banking activities to satisfy different target customer. SCBL operates as a licensed bank in Hong Kong on1 July 2004. It is over 150years in Hong Kong. SCBL want to be the best international bank in its...
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...Standard Chartered China becomes first international bank to launch Alipay’s Express Payment service Providing even more customer convenience with new express payment service 15 February 2012, Shanghai, China - Standard Chartered Bank (China) Ltd and Alipay today jointly announced the launch of the new Standard Chartered - Alipay Express Payment service. The launch of this new service innovation is a reflection of Standard Chartered China‘s commitment to customer service excellence and a first for international banks in China to provide a service which enables debit card holders to safely and conveniently pay off their online purchases, anywhere, anytime. Standard Chartered China debit card holders can now join 40 million other users of the Alipay Express Payment service to make secure and convenient purchases with as many as 460,000 online merchants worldwide that offer Alipay as a payment option, including Taobao.com and TMall.com. To use the Express Payment service, users do not need to register for online banking but must provide their debit card number, mobile phone verification code and other related information. Once approved, users need only their Alipay password and mobile verification code to complete transactions. Standard Chartered China and Alipay have implemented a rigorous security system to provide consumers with ease-of-use and account protection. The state- of-the-art security system reduces the risks caused by Trojan horses and phishing links...
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...Guarantee: Receipt of complete documents by the bank as evidenced by SMS sent from the bank to the customer. End Point of Service Guarantee: Final decision regarding customer’s Personal Loan application is communicated by the bank to customer via SMS. Personal Loan 24 – hour – Service Guarantee (“24-hr- service-guarantee”) is subject to the following Terms and Conditions: I. Personal Loan 24- hour- Service Guarantee 1. The “24-hr-service-guarantee” shall only apply in the cases where the applicants have provided the complete set of Personal Loan documents along with complete filled in forms in accordance with the Bank procedures. 2. Applications in which bank is unable to contact customer/referee on mobile/home/office phone or have document deficiency would not be considered for “24-hr-service-guarantee” 3. Applications which have been declined by the bank or cancelled by customer earlier, and are reappealed later, would not be considered for “24-hr-service-guarantee” 4. The “24-hr-service-guarantee” will not be applicable in instances where delays are encountered due to the applicant’s failure to satisfy the Bank’s due diligence process and/ or fulfill any legal/ regulatory requirements during the process of Personal Loan application processing. 5. Service Guarantee fee would be paid only for disbursed Personal Loan applications in Standard Chartered bank account of applicant 6. To the extent permitted by law, Standard Chartered has sole discretion to change the terms...
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...‘Consumer Banking of Standard Chartered Bank’ PREFACE On completion of requisite courses and a comprehensive examination of M.B.A of Chittagong University are required to undertake an internship program. In order to implement this program, each of them is attached with an organization. After the completion of internship program every student is required to prepare a report on a selected topic on the organization where he/she has been attached. The basic purpose of this attachment is to expose the student to the real Business world and acquaint himself/herself with the current operations & practices in modern Business. This exposure is very helpful in comprehending how things move on and to find the gap between theory and practical operation. This report also originates from that some perception about the practical situation as a fresh student. Actually this report comprises how a student has perceived the real situation in the business. As I am being attached with the Standard Chartered Bank, so I always tried of my best to observe how they deal with their Customer. I also studied about their working environment and how to process Credit and Collect outstanding. As a consequence, I have put theoretical glimpses of the key points wherever necessary and have tried to knit a relationship with this observation. Comments and suggestions for future development of the report or any concept will be appreciated. EXECUTIVE SUMMARY I here, who am a...
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...unauthorized persons (authorization defined by HR or Personnel &Admin dept. head). Basic Employee Benefits for Permanent Employees Provident Fund The Company's Provident Fund is a funded scheme. All confirmed and permanent employees are entitled to be members of the Provident Fund. The employee contribution, equal to 10% of the basic salary, is deducted each month through the payroll. The Company's Provident Fund is a funded scheme. All long-established and enduring employees are at liberty to be members of the Provident Fund. In the Provident Fund Ledger, both the employee's and the Company's contributions are accredited to the individual employee’s account. Bonuses All confirmed Permanent employees of United Commercial Bank Limited are entitled to one Annual Bonus each equivalent to “Basic Salary” under the following conditions: Attendance in the Calendar Year | Bonus Entitlement | 200 days + | 100% of the Bonus | 90 days + | 50% of the Bonus |...
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...1.1 Introduction Standard Chartered Bank first started its acquiring services in Bangladesh for Visa International in1988 and then Master Card in 1991. At that point of time, ANZ Grindlays Bank had only a few premium Merchants (e.g., Pac pacific Sonargaon, Dhaka Sheraton Hotel & Aarong) to facilitate the card acceptance for the tourist and expertise in Bangladesh. Now after years together of technological expansion, the prosperity of business lies in the adherence of more technological facilities. Business man slowly grabbed this idea in Bangladesh. More young people joined the queue in business, more advancement in technological use. At present the scenario has changed more people want to facilitate EFT POS in their premises. Standard Chartered Bank, pioneer in EFT POS service has got their trend to make it popular and secure. From the merchants view point it will serve them safe accounts transactions and it will also protect them from the risk of carrying money. They can call the bank, supporting agency for the POS for their calculations. In this case study it will be described elaborately. 1.2 Back Ground of Study The study is leading from a succession of events where people first started dreaming of transferring money without carrying it physically. The dream came into reality with the advancement of science. The invention of Electronic fund transfer point of sales (EFT POS) device and its worldwide adaptation. 1.2.1 POS Machine and its values POS...
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...Graduate Program : Standard Chartered Bank http://jobs.bdjobs.com/JobDetails.asp?ID=465658&cid=2 HOME | POST RESUME COUNSELLING | MY BDJOBS | JOB MAIL SERVICE | CAREER Category : Banking/Insurance /Leasing Standard Chartered Bank Graduate Program No. of Vacancies : N/A [Job Source:Bdjobs.com Online job posting, Posting Date: November 11, 2012 ] Store this Job to My BdJobs Cart Share this job Job Description / Responsibility Now, more than ever the world needs growth. By the helping to meet the needs of growing populations, banks have a fundamental role Ii strengthening economies. Supporting million of individuals to achieve their goals, partnering with small and medium enterprises, helping to drive trade and growth, enabling businesses to expand and create jobs- without banks the world would literally stand still. What is important to you? what are you looking for when you graduate? The Banking & Finance sector is complex, yet interesting. It`s confusing, yet highly stimulating. The landscape is constantly changing. Second by second, minute by minute, market fluctuate, new technologies emerge and customer expectations evolve. Does complexity, innovation and pace stimulate you. We believe a bank can be a force for good. We’re well placed to take advantage of the economic shift from west to East. If you want experience in the most exciting growth markets, if you want to explore an industry that is evolving at an epic pace arid most importantly...
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...Case Study SCB (Standard Chartered Bank) Bangladesh The Smart-Q System enhancing the entire process of its Customer Service Operations in absolute effective, efficient & systematic methodology. The End Customer Standard Chartered Bank is the largest International bank in Bangladesh with 25 Branches and 50 ATM booths in employing over 1,300 people throughout the Country. SCB is the only ‘Foreign Bank’ in the country with its operational presence in 6 (six) cities – Dhaka, Chittagong, Khulna, Sylhet, Bogra and Narayanganj. To ensure true Professionalism & Customer Satisfaction concerning its valued clients - The bank has rapidly invested in its Human Resources Reinforcement, Technological updates and modern state-of-the-art premises environment to constantly maintain its enduring business growth in relation to the country's thriving economy, while acutely possessing the ‘Trend’ to ensure its best service level to stay on the top in this highly paced competitive era. Comparing to other scheduled commercial local & foreign banks in our context – The Bank emphasizes on both Consumer Banking and Wholesale Banking Services, ranging from Personal & Corporate Banking to Institutional Banking, Treasury and Custodial services. The Challenges to Enhance its Customer Service Operations Even though being complete online, automated and possessing multiple ‘OneStop Teller Management’ process to provide & ensure hassle-free services to the customers, where still in...
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...Section 2 – if you answer more than two questions from Section 2 only the first two answers (in numerical order) will be marked. Note that in your answers to questions for either section of the exam it is not sufficient to simply paraphrase or summarise relevant course concepts and models, you must apply them explicitly to the scenario detailed in the exam questions. All questions to be completed in the script books provided. SECTION 1 – This section is compulsory. All students must answer the question in this section. This section represents 50% of the total mark available for the exam. Read the following short case study and then answer the question that follows: Bargaining with the banks for a better deal September 25, 2012 Christopher Niesche Banks are bending...
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...they will collaborate to achieve their ambition, and how their brand promise aligns with their core values.” The authors’ purpose is to demonstrate how establishment and integration of the seven elements of collective ambition (purpose, vision, targets and milestones, strategic and operational priorities, brand promise, core values, and leader behaviors) will help leaders to achieve organizational excellence. What do I agree with? The most basic and important takeaway from this article is the authors’ recommendation to “place purpose at the heart.” A clear sense of purpose is the indispensable foundation for an organization to communicate its value to customers and to engage its employees to share its vision. In the case of Standard Chartered Bank, it already had a strong purpose, “to maintain a positive presence for all its stakeholders,” which allowed the CEO and executive team to re-articulate its brand promise, the missing element in its collective ambition. Sephora, however, achieved its resurgence...
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...appropriate coaching to them to conduct focused research and ensure timely delivery of service and the achievement of the desired sales figures. ← Building strategy and tailoring bill plan constructs unique to the ever increasing communication demands of these corporates. ← Managing the accounts of over 145 corporates for service and penetration of telecom products and ensure incremental revenue earning from these relationships. Standard Chartered Bank Feb’10 – May’11 Relationship Manager – Premium Banking Accountabilities ← Supervising mapped branches for Priority Banking clients. ← Coordinating client meetings with various AMC’s (Asset Management Companies) in respect of their existing funds and potential NFOs (New Fund Offers). ← Managing the accounts of 110-120 clients for spending quality investment discussions with them by taking prior appointments. ← Attaining the direct revenue for the bank in tune of 36-38 lacs / p.a. out of fresh investments from the potential HNIs. ICICI Bank Ltd. Aug’06 – Sep’09 Territory Sales Manager- Kolkata (Aug’06 - Jan’07) Business Manager – Kolkata (Feb’07 - Jan’08) Probationary Officer - Hyderabad/Bangalore (Jan’08 – Nov’08) Assistant Manager – Mumbai (Nov’08 – Sep’09) Accountabilities ← Supervising mapped branches for wealth management clients....
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...An Internship Report On ip Report on OVERALL CUSTOMER SATISFACTION- (A Study on Standard Chartered Bank) Overall Customer Satisfaction (A case study on Standard Chartered Bank) An Internship Report BY Md. Saifur Rahman Registration No. 00545 Examination Roll No. 10 Session: 2003-2004 Faculty of BAM Bachelor of Business Administration (BBA) Major In Finance FACULTY OF BUSINESS ADMINISTRATION & MANAGEMENT PATUAKHALI SCIENCE AND TECHNOLOGY UNIVERSITY DUMKI ,PATUAKHALI AUGUST 2009 Overall Customer Satisfaction (A case study on Standard Chartered Bank) An Internship Report BY Md. Saifur Rahman Registration No. 00545 Examination Roll No. 10 Session: 2003-2004 Faculty of BAM Submitted to the Department of Finance Patuakhali Science And Technology University Dumki ,Patuakhali In partial fulfillment of the requirements for the degree of Bachelor of Business Administration (BBA) Major In Finance [ FACULTY OF BUSINESS ADMINISTRATION & MANAGEMENT PATUAKHALI SCIENCE AND TECHNOLOGY UNIVERSITY DUMKI ,PATUAKHALI AUGUST 2009 Overall Customer Satisfaction (A case study on Standard Chartered Bank) An Internship Report BY Md. Saifur Rahman Registration No. 00545 Examination Roll No. 10 Session: 2003-2004 Faculty of BAM Approved as to style and contents by Md. Nur Nabi (Supervisor) Md.Takibur Rahman (Co-Supervisor) Dr. NIrmal Chandra Shaha (External) FACULTY OF BUSINESS ADMINISTRATION & MANAGEMENT ...
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...Rationale behind the acquisition 1) This strategic combination will bring together two companies with highly complementary brands, geographic presence, and technological expertise to create a global leader in tire manufacturing and distribution. 2) The combined company will be the seventh-largest tire company in the world and will have a strong presence in high-growth end-markets across four continents. With a combined $6.6 billion in total sales in 2012, the combined company will have a full range of brands and greater ability to satisfy customer needs worldwide. 3) The combination is expected to deliver value creation benefits of approximately $80-120 million per annum at the EBITDA level. 4) The combined company will be uniquely positioned to address large, established markets, such as the United States and the European Union, as well as the fast-growing markets of India, China, Africa, and Latin America where there is significant potential for further growth. Our combined portfolio of brands and products will be amongst the most comprehensive in the industry. Funding the Cooper Deal In a deal that will make Apollo Tyres the world's seventh-largest tyre maker by revenue, the Onkar S Kanwar-promoted company will acquire a 100% stake in US-based tyre manufacturer Cooper Tire & Rubber Company for $2.5 billion, or around R14,500 crore. Apollo would fund the acquisition fully by raising fresh debt. The deal would be largest acquisition by an Indian company...
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...Demand-Supply Analysis of the Islamic Banking system in Bangladesh and the role of SCB Saadiq to meet the discrepancies, if any Prepared for: Dr. Neaz Ahmed Professor Prepared by: Ivdad Ahmed Khan Mojlish Roll: 43 Batch: BBA 13th June 24, 2009 Institute of Business Administration University of Dhaka June 24, 2009 Professor G M Chowdhury Chairman Internship & Placement Program Institute of Business Administration (IBA) University of Dhaka Subject: Submission of Internship report Dear Sir: I am very pleased to submit my Internship report on "A Demand-Supply Analysis of the Islamic Banking System in Bangladesh and the role of SCB Saadiq to meet any discrepancies, if any" for your review. This report has been prepared for Standard Chartered Saadiq under the supervision of Mr. Zia Hassan Siddique, Branch Manager SCB Saadiq. He has helped me a lot with all the support I required to complete this report. My faculty advisor was Mr. Neaz Ahmed, Professor, Institute of Business Administration, University of Dhaka, who has supervised me at every stage while carrying out this project. It was a great pleasure for me to have the opportunity to work on this project. I will be glad to clarify any discrepancy that may arise. Sincerely, Ivdad Ahmed Khan Mojlish Roll: 43, Batch: BBA 13th Institute of Business Administration University of Dhaka Acknowledgement First and foremost, I thank the Almighty Allah for letting me successfully complete the report in due time...
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...know that this would shape my entire life. After finishing my O levels, I pursued a Diploma in Accountancy at Ngee Ann Polytechnic, where I graduated with a 3.5 GPA and was placed on the Director's list in 2010. After my Diploma studies, I was offered an internship position at Standard Chartered bank . As of now, I am serving my National Service. I am also aggressively pursuing my ACCA studies while serving the nation. I have almost completed all the F-level papers in the ACCA course and just began classes for the P1 paper and P2 paper while waiting for my F6, F8 and F9 results. Accounting and Finance Speaking of ACCA, one of the papers that I attempted in the ACCA course was Paper F9- Financial Management. Some areas I studied include long-term finance, foreign currency hedging and many others that had real-world applications. I know that I have the foundation needed to succeed in the field of finance or accounting. I hope the university that selects me will broaden my horizon or provide me a whole new perspective into the world of finance. Work Experience I personally feel that work experience is just as important as academic qualifications. My 6-month internship at Standard Chartered bank exposed me to new challenges and fuelled my desire to pursue a career in finance. Given that I worked in the "costs" area under the business finance department, my job scope includes: -Preparing the cost breakdown every month using the...
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