...Technology School of Business A350A0050 Business Research Methods Case Starbucks stock value 2006-2010 ”Fall and rise” Contents Introduction 3 Theoretical framework 5 SWOT 5 Strategic Formulation 6 Porters 5 forces model 8 Problem analysis – Case Starbucks 9 Factors leading to the decline in stock price between 2006-2009 9 Starbucks analysis using the 5 forces model 10 Rivalry among existing competitors 10 Threat of substitution products and services 11 Bargaining power of suppliers 11 Bargaining power of buyers 13 Threat of new entrants 14 Summary of the five forces analysis 14 SWOT analysis 15 Strengths 15 Weaknesses 16 Opportunities 16 Threats 17 Customer Value, Satisfaction and Loyalty 18 Generic strategies from Starbucks’s point of view 18 Conclusions 20 References 21 Introduction In the year 2000, Howard Schultz, a long term director of Starbucks left his position as the CEO. Starbucks was on a steady course and had its stock price on the rise until the year 2006. (lähde haastattelu) The global financial crisis hit the coffee giant relatively harder than other companies in the business sector (lähde annual report 2010). In early 2008, due to the poor performance of Starbucks, Howard Schultz felt compelled to return in to the CEO’s position, as Schultz mentioned in his interview for Harvard Business Report in 2010 “The leadership had failed the 180,000 Starbucks people and their families.” (lähde haastattelu). The global...
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...The case offers executives and students an opportunity to examine in depth how Schultz and his team saved Starbucks from near-collapse, by both executing a deep, comprehensive return to its core values and, at the same time, investing in a range of new products, customer experiences and organizational capabilities designed to make the company fit for enduring success in a turbulent global economy. Set against the backdrop of the Great Recession, the case also considers the impact of unprecedented important shifts in consumer spending and confidence as well as new competitive forces on Starbucks' transformation. The case concludes by examining Schultz's own leadership journey, the lessons he learned personally during Starbucks transformation, and how he is using these lessons-within Starbucks and on the national stage-to redefine the roles and responsibilities of a public corporation in the 21st century. Based on extensive interviews conducted with Schultz and other Starbucks executives conducted from 2011 to 2014, the case offers a range of vital lessons on leadership, organizational transformation, restructuring, strategy, innovation, entrepreneurial vision, and customer service. Identifying symptoms and problems Analysis of the environment (where applicable) Analysis of the organization Balancing is, cans and musts; What is the current strategy and how is it executed? The strategic problems. What should change? Developing recommendations Decisions and implementation ...
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...Strategic Planning of Starbucks (Past Decisions, Current situation and Future Options) [pic] Student ID number: F1005899 Full name: Namrataben Govindbhai Panchasara Intake and group number: 8 Module Name: Strategic Planning Assignment Type: Individual Assignment Date: 04/11/2011 Executive Summery This report aims to strategically based evaluate Starbucks past and current situation and future position of this largely successful company. The analysis uses Michael five forces analysis, Starbucks’ Original Generic Strategy, Company success factor, SWOT, PEST and recommendation for future that Starbucks can organised Reward program Organised, Becoming more Environment Friendly, CD Burning, Install free wireless internet and Rent out meeting space, Increase connection with customers, Continually improve the coffee. At last conclusion and i use book of Michal Porter and some others and electronic articles and websites. Index |No. |Index |Page No. | |1. |Executive Summery |2 | |2. |Introduction of the company |4 ...
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...www.antiessays.com/free-essays/154307.html Starbucks was founded in 1971 by Jerry Baldwin, Zev Siegl and Gordon Bowker as a roaster and retailer of whole bean and ground coffee, tea and spices with a single store in Seattle’s Pike Place Market. In 1980 Zev Siegl sold out to pursue other ventures. By that time Starbucks was the largest roaster in Washington with six retail outlets (Anonymous, 2010). In 1981 the small coffee company caught the attention of Howard Schultz who joined Starbucks as director of retail operations and marketing. It was Howard’s concept to create a coffee house type "culture" based on the Italian model of espresso bars. He convinced the founders of Starbucks to test the coffeehouse concept in 1984 in downtown Seattle, where the first Starbucks Caffè Latte was served (Company, Starbucks Basic Timeline, 2010). From there, Starbucks began its initial growth outside of the Seattle area with the opening of stores in Chicago and Vancouver British Columbia followed by the opening of the first store outside North America in Japan in 1996, leading to its current status with over 16,000 stores in over 50 countries. Along the way, Starbucks created numerous opportunities for success starting with its offer of full health benefits to full- and part-time employees and then becoming the first privately owned U.S. company to offer a stock option program that includes part-time employees followed by an initial public offering (IPO), with common stock being traded...
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...Management Starbuck’s Coffee Strategic Management Executive Summary: Starbucks could be an international company operative within the low retail market since 1972. The corporate, that has positioned itself as a merchandiser of premium low merchandise, has greatly swollen its market position and presence within the past 20 years. Despite a positive market outlook, Starbucks is in would like of strategic content because the company faces to not be underestimated challenges within the short- to medium-term. Those challenges emanate from established competitors like some others fast food companies internationally defy Starbuck’s market leadership position by driving aggressive low-pricing methods in established and rising markets. Moreover, new trends within the low business have spread out new segments with high growth potentials. Starbucks remains unsure however tackle new segments and what impact trends may wear its product portfolio. This report is supposed to be a strategic scout that aims at illuminating totally different strategic alternatives within the lightweight of the numerous opportunities and threats that lie ahead. The report will provide recommendation on a way to utilize internal strengths to maximize opportunities and the way to attenuate weaknesses to avoid threats. (Lee, Ristic and Franke, 2014) Question No. 1 Which of porter's competitive strategies is Starbucks using? Porter called the generic strategies "Cost Leadership" (no frills), "Differentiation"...
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...Entry into the Coffee Shop Market – Starbucks establishes in Gothenburg The demand and supply of the domestic coffee shop market Ylva Bruzelius & Hanna Johansson 2012-01-25 Fall semester of 2011 Supervisor: Lennart Hjalmarsson Master Thesis in Economics – Industrial Economics (15 hp) The Department of Economics at the School of Business, Economics and Law Table of contents Acknowledgements ................................................................................................................................. 2 Summary ................................................................................................................................................. 3 1.0 Introduction ....................................................................................................................................... 4 1.1 Method and demarcation ............................................................................................................... 5 2.0 Starbucks‟ history .............................................................................................................................. 7 2.1 Starbucks‟ growth and expansion.................................................................................................. 9 2.2 Corporate social responsibility (CSR) ......................................................................................... 11 2.3 Starbucks‟ vision .......................................................................
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...understanding environmental policy which provides for the efficient allocation of resources within the domestic economy. Company Background Starbucks started in 1971 when three academics: English teacher Jerry Baldwin, history teacher Zev Siegel, and writer Gordon Bowker, opened a store called Starbucks Coffee, Tea, and Spice in Seattle. These three partners shared a love for fine coffees and exotic teas and believed they could build a clientele in Seattle much like that in the San Francisco. Each invested $1,350 and borrowed $5,000 from a bank to open the Pikes Place store. The company began its first operations by providing coffee to restaurants and espresso bars, by the mid-80s, the director of retail operations and marketing, Howard Schultz introduced the idea of coffee house to the company’s founders. In 1991, Starbucks began to gain ground and by end of the decade, the company had grown significantly. The 1990s was considered to be the company’s turning point toward becoming a giant company. However, it was at the beginning of the millennium that the Starbucks through the introduction of “Starbucks Experience” that its “miracle” occurred. The coffee store grew in leaps since the year 2000. On the first half of this decade, the company expanded in the domestic and international markets (Garza, 2012). Vision The vision of Starbucks is to be known as one of the world’s great companies by leading with courage, passion and integrity. Creating one of the world’s best brands...
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...Table of Contents Task 1 5 Describe the main stage of the purchase decision-marking process 6 Identify customer's buyer behaviour and explain the factors may affact it ……………………………………………….7 Evaluate the relationship between brand loyalty, corporate image and repeat purchasing……………………….8 Task 2 13 Evaluate different type of market research techniques 14 Use source of primary/secondary data to achieve marketing research objectives 16 Assess the validity and reability of market research findings 17 Prepare a market research plan to obtain information in a given company 19 Task 3 22 Assess market size trends for a chosen target market 23 Plan and carry out a competitor analysis on a rival 24 Evaluate organization's opportunities and threats 27 Task 4 30 Evaluate various techniques of assessing you customers responses 31 Design and complete a customers satisfaction survey 32 Review the success of a completed survey 31 Appendix 34 References 36 Task 1 Task 1 (Outcome 1) a. Describe the main stages of the purchase decision-making process within your chosen company * Refreshing drink is the basic human’s demand. Therefore, it is understandable when people expect to have a comfort drink to satisfy thirst. In Vietnam, Pepsi and Coca Cola took large amount of market share in beverage industry, applying consumer buyer decision process will help them a part in purchasing battle. * As usual buying decision process will cover through 5 steps...
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...factors affecting Starbucks Founded in 1985, Starbucks is one of the largest coffeehouse companies in the world with over 16,000 stores in 50 countries. This report evaluates major internal and external factors affecting Starbucks using various analytical techniques. Based on the Starbucks brand in UK, it identifies suitable marketing strategies for Starbucks to expand its business in the UK market within the next two years. In line with the chosen marketing strategies, recommendations for the marketing mix are discussed. Founded in 1985, Starbucks is one of the largest coffeehouse companies in the world, with over 16,000 stores in 50 countries (Starbucks Annual Report, 2009, p. 1). Starbucks sells high-quality whole coffee beans along with fresh, rich-brewed coffees, cold blended beverages, a variety of complimentary foods, coffee related accessories and a selection of premium teas primarily through Company-operated retail stores (Starbucks Annual Report, 2009, p. 1). In May 1998, Starbucks successfully entered the European market through its acquisition of 65 Seattle Coffee Company stores in the UK (Starbucks, 2009). In 1998, since opening its first UK store in London, Starbucks has been growing rapidly at a steady rate with over 660 stores opened by the end of 2009 (Starbucks Annual Report, 2009, p. 3). This report aims to evaluate major internal and external factors affecting Starbucks using different environmental analysis methods such as SWOT analysis, Porters Five Forces and...
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...Tutorial | 2 | Tutorial Name | Starbucks Coffee - Case Study | STUDENT ID | STUDENT NAME | 2011127 | Dinali Cooray | 1. Coffee has become popular in UK because flavoursome coffee is within their reach rather than the grey unappealing liquid like before. 2. The facts that would influence my choice of coffee bar are based on the : * Affordable prices * Location * Good comments heard about the place It will be a high involvement decision because of the specific details that are looked into. 3. Starbucks expansion of offerings include : * Introduction of Wi-Fi services for laptops and personal digital assistants * In-store music service which enables the customer to choose from 250,000 tracks. The customers can order the tracks they like and have them burnt into a CD in the shop which in turn can be purchased. * A limited range of indulgent and healthy eating options. 4. Other locations for coffee bars can be outlets within offices and universities. 5. SWOT analysis Strengths * Large market share in the industry * Different kind of atmosphere | Weaknesses * Aggressive competition could cause other problems such as financial problems. | Opportunities * Sale of coffee packets in supermarkets. | Threats * High competition with other coffee chains. | PEST analysis Political Environment | Relationship between US and UK. | Economic Environment | The recent recession has affected starbucks and all the other chains. | Social...
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...[pic] ASSIGNMENT SUBMISSION FORM Treat this as the first page of your assignment Course Name: Competitive Strategy Assignment Title: Project – Globalization Problems faced by Starbucks – Focus on Europe (Let us not waste paper, please continue writing your assignment from below) Table of Contents Executive Summary 3 Industry structure – Porter five forces analysis 4 Company background 5 Globalization strategy [1995-2008] 9 Performance in EMEA 11 Findings and analysis 13 References 27 Executive Summary This study is focused on Starbucks, the world’s largest coffeehouse company. The company has the knack of finding the magic formula for every aspect – be it customer satisfaction, innovative marketing or smart partnerships. Given the brilliant performance that Starbucks found in the US, success should have been a foregone conclusion in other geographies as well. Despite all the positives, it could not replicate the same degree of success in Europe as it enjoyed in the US. This study has analyzed the factors which might be held accountable. The aggressive policy of opening stores worldwide to achieve inimitability of its business model, loss of control over the cost of operations, the stock market’s notional correlation of success with number of stores, over-reliance on Seattle management causing a lack of decentralization of key decision-making power...
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.............................. 10 2.5 Industry‟s Critical Success Factors ................................................................ 10 2.6 Opportunities & Threats................................................................................ 11 3. Internal Analysis .................................................................................................. 11 3.1 Starbucks‟s Strengths & Weaknesses ............................................................ 11 3.2 Evaluation of Starbucks‟ Main Capabilities .................................................. 12 3.3 Value Chain Analysis ................................................................................... 13 3.4 Starbucks‟ Main Internal Capabilities against industry‟s Critical Success Factors ......................................................................................................... 14 4. Starbucks‟ Current „Issue & Challenges‟ Diagnosis .............................................. 14 4.1 Summary of Key Issues ............................................................................................. 14 4.2 Starbucks‟ Current Strategic Challenges ................................................................ 15 5....
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...Administration Starbucks with Corporate Social Responsibility (CSR) “How Starbucks succeeds in a business world with CSR” 15 Credits Master Thesis (FEAD 01) Thesis Advisor: Bo Enquist Co-reviewer Lars Haglund The Authors: Sornchai Harnrungchalotorn Yaowalak Phayonlerd Karlstads universitet 651 88 Karlstad Tfn 054-700 10 00 Fax 054-700 14 60 Information@kau.se www.kau.se ACKNOWLEDGEMENT Acknowledgements Our thanks go first and foremost to our supervisor, Bo Enquist for his insight support and constructive criticisms during our writing of this thesis. Moreover, we would like to thank Samuel Petros S. for recommending the books and the way to conduct this thesis. We also want to thank the librarian at university for helping us to find the books to run this thesis. Page 2 of 41 ABSTRACT In the today‟s business world, there are many strategies being used to run businesses. In the recent past, the topic of Corporate Social Responsibility (CSR) has grown rapidly. People are starting to demand that companies take their social responsibility seriously. Many companies have started to engage in CSR as a strategy in order to gain benefits that can give them an added advantage over their competitors. There have been increasing numbers of companies engaged in CSR to run their businesses. Nowadays corporate social responsibility (CSR) can drive companies to succeed in business by increasing sales volume and brand awareness. We decided to choose Starbucks Company as...
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...Case Study รศ.ดร.นิตยา วงศ์ธาดา คณะบริหารธุรกิจ สถาบันบัณฑิตพัฒนบริหารศาสตร์ จบปริญญาเอก สาขา Marketing จาก University of Tennessee, สหรัฐอเมริกา ผ่านประสบการณ์สอนด้านการตลาดทั้งระดับ ปริญญาตรี และโท ที่ George Mason University, สหรัฐอเมริกา, อาจารย์ใน Department of World Business ที่ American Graduate School of International Management (Thunderbird) สหรัฐอเมริกา นอกจากนี้ ยังได้เก็บเกี่ยวประสบการณ์ด้านงานวิจัย ร่วมทำวิจัยกับอาจารย์ทั้งในและต่างประเทศ เช่น งานวิจัยเรื่องโอกาสและ อุปสรรคของผู้ส่งออกไทย SME แก่ Asia Productivity Center ของประเทศญี่ปุ่น และยังเข้ารับการฝึกอบรมจาก โปรเฟสเซอร์ ไมเคิล อี พอร์เตอร์ มหาวิทยาลัย Harvard เพื่อเป็นอาจารย์สอนในวิชา Microeconomics of Competitiveness (MOC) ที่นิด้า และยังมีผลงานด้านการเขียนกรณีศึกษาเรื่องการพัฒนาเศรษฐกิจของไทย ที่มีผลกระทบต่อการพัฒนาความสามารถในการแข่งขันคลัสเตอร์ของไทยในตลาดโลก 1 Starbucks Coffee CSR ในหลากมิติ ความรับผิดชอบต่อสังคมของบริษัท (Corporate Social Responsibility : CSR) เป็นสิ่งที่มีการกล่าวถึงกันมากในวงการธุรกิจของสหรัฐ ยุโรป และเริ่มแผ่ ขยายมาในภูมิภาคอื่นของโลก รวมถึงไทย ว่าเป็นแนวทางการทำธุรกิจที่เหมาะสมในโลกที่เต็มไปด้วยปัญหาสังคม และวิปริตทางธรรมชาติเกิดบ่อยขึ้นจากการทำลาย สิ่งแวดล้อม บริษัทที่แสวงหากำไรก็น่าจะมีส่วนร่วมรับผิดชอบในเรื่องนี้ Case Study 41 ในอดีตนั้นบริษัทมีจุดมุ่งหมายหลักคือ การ ทำกำไรให้กิจการและผู้ถือหุ้น การช่วยเหลือ สังคมของธุรกิจเป็นเพียงแค่ผิวเผินและหวัง ผลทางการประชาสัมพันธ์มากกว่า แต่เมื่อ ผู้บริโภค และ NGOs สามารถติดตามการ ทำธุรกิจของบริษัทโดยผ่านสื่อต่างๆ...
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...PLANET STARBUCKS TABLE OF CONTENTS 1 CONTENTS Background Problem Identification Main Issue Narrow SWOT analysis Functional Area Analysis Alternatives Recommendation Implementation PAGE 2 7 7 8 16 47 53 57 1 PLANET STARBUCKS (A) ‘Group B’ BACKGROUND About Starbucks: Starbucks is one of the finest coffee stores, popular among its customers for its aura with a very comfortable atmosphere to relax and the first rate music it plays. As in the 1990s, it is a store which has been almost everywhere throughout the United States and Canada. Starbucks was founded in Seattle by Gerald Baldwin, Gordon Bowker, and ZievSiegl in 1971. It started its operations as a gourmet coffee bean roaster and distributor. Howard Schultz joined the company as a member of their marketing team in 1982 and urged the partners to consider opening an Espresso bar alongside selling coffee. The company opened its first Espresso bar at its Seattle store. However, the partners didn‘t want to take the idea of expanding its Espresso bar line forward, as to them it resembled stepping into the fast-food business instead of focusing on their own business of roasting and distributing. In 1985, Howard Schultz opened Il Giornale after he left Starbucks. Il Giornale was an espresso bar that sold coffee and assorted coffee beverages made exclusively with Starbucks‘ beans. Two years later, Schultz bought the former Seattle Starbucks company, six stores and roasting plant, for $3.8 million. Schultz now was...
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