There are multiple fail points and wait points in a blueprint for a service which may be efficiently proofed. In the case of VOX cinema’s movie experience, there may be a fail during the seating, for example, sending customers to the wrong seats could cause a chaos. On top of that, the cashier must ensure that there is no overbooking when it comes to seating. To proof this, VOX cinemas must ensure they have effective machines/computers which do not allow assistants to overbook seats and ushers must be careful and knowledgeable about the seating. A fail may also occur when it comes to cleanliness of the cinema, to ensure a clean cinema VOX must have a group of cleaners who regularly check and clean the cinema, perhaps after every show and have assistants which check the cleanliness after the cinema has been cleaned as well. There may also be technical issues when it comes to playing the movie such as problems with the sound or picture quality. In order to proof this fail point, the staff must be properly trained and machinery must be maintained and up to date, also have technicians on standby all the time. Fail points can happen during the billing process such as give the wrong change or no money change available, also if the computer can't print a hard copy receipt this can be a fail pint since some customers will require a bill to take home with them. Another fail point could be when the staff validate the ticket or during greeting customers and when it comes to buying snacks. All of these maybe avoided by training the staff properly and by having a manger to watch over them.
Wait points: from the time the customer buy the ticket he will be first standing in line and the waiting point in queue can be very long if it not managed properly for example if the customers will overtake the line, therefore you need to have good trained staff who can manage the crowd waiting for buying the tickets. Next step is ticket validation it should not be along waiting also, and the management should provide multiple staff in front each checkpoint before the cinema room. theirs step is getting seated if the customer won't find someone to seat him in the right place epically if the cinema is crowed ,a long waiting point can occur ,again a staff need to direct the customer to his right seat. Fourth waiting point is actually waiting for the movie to start, if the show gets delayed the customers might get irritated and would want to leave the room, therefore the staff need to maintain and keep on checking on their projects to make sure its working. The last waiting point might be leaving the cinema after the movie is done and again the rom doesn't have multiple exit doors the crowd might need to wait a long time to leave the room.