...Clarity Case Study Reliance Case Study Unified OSS How Lean Operations and High Growth Have Worked for Reliance 2 |Reliance Case Study Rajeev Singhal Rajeev Singhal has more than 10 years experience in Operations and IT divisions in the Telecom Industry. He has traveled extensively across the globe and has worked with leading mobile operators in Europe and North America. Rajeev has been instrumental in setting up key systems and business processes for a greenfield operator. He has experience in integration across CRM, Billing, GIS and a host of network elements in voice and next generation data networks. Rajeev heads the design and development of OSS applications portfolio spanning Global, Enterprise, Broadband and 2G Wireless Services at Reliance Communications which is one of the worlds largest and fastest growing telecommunications service provider. Rajeev holds a B. Engg (Hons) in Electronics and Telecommunications from Allahabad University and an MBA from N.M.I.M.S Mumbai. Rajeev Singhal is the Head of OSS for Reliance Communications This paper is based on a case study, presented by Rajeev Singhal, OSS Head, Reliance Communications, at the Frost and Sullivan OSS BSS Asia Pacific Summit, March 2008, Singapore. 3 | Reliance Case Study Introduction “India is still basking in the glow of becoming the world's fastest-growing mobile phone market," said Kalcina. "Last year alone, the number of mobile phone subscribers in India nearly doubled from the previous...
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...Strategic Management Environment of any organization can be considered as “the aggregate of all conditions, events and influences that surround and affect it”. Environment is complex as it consists of a lot of factors arising from different sources. The nature of environment is one of dynamic as it keeps changing continuously. The impact of environment on organization is deep and far reaching. Environmental Factors Environmental factors can be classified as: i) Macro environmental factors and ii) Factors, which are specific to the given business i.e., task environment. Concept of Environment The external environment provides opportunities and threats to organization whereas the internal environment holds the key to strengths and weaknesses. 1) An opportunity is a favorable situation, which enables an organization to strengthen its present position. For example, access to new markets is an opportunity arising from WTO. 2) A threat is an unfavorable situation which results in risk and damage to an organization, For example, the entry of MNCs into domestic market due to WTO, poses stiff competition to existing players 3) Strength is an inherent capacity, which can be used for developing strategic advantage. Fro example, superior R & D facilities used for developing new enzymes and molecules is a strength for companies like Ranbaxy and Biocon. 4) A weakness is an inherent constraint, which creates disadvantage for firms. For...
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...What role can top management play in helping a company achieve superior efficiency, quality, innovation, and responsiveness to customers? The role that top management plays in helping a company achieve superior efficiency, quality, innovation, and responsiveness to customers is of the utmost importance. Managers put into play functional - level strategies that have a huge impact on a company’s performance and helps the company to create a competitive advantage over the competition. It is through the selection and use of functional - level strategies that increases the benefit or utility that a customer can get from a company. It is these benefits that then can assist in creating a competitive advantage. There are several steps to increase efficiency. In this unit we learn that these are; Economies of Scale, Learning Effects, Experience Curve, Flexible Manufacturing and Mass Customization, Marketing, Materials Management and Supply Chain, R&D Strategy, Human Resource Strategy, Information Systems, and Infrastructure. Managers can improve efficiency and quality through the use of the Human Resource Strategy by hiring and training employees that can produce at a faster and more accurate manner, and accuracy increase quality and being able to produce faster increases efficiency. Through the use of Information Systems companies can increase their innovation, efficiency, quality and responsiveness to customers because Information Systems automates the company’s activities. This...
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...Methodology: A survey on university student’s knowledge on the constituent of soft drinks and any associated adverse health effects. A set of questionnaires were used to gather information about people (university of Ghana students’) knowledge on soft drink consumption and any related health effects. Three categories of data were asked; (1) personal, (2) lifestyle and (3) constituent knowledge and health. (Table 1). Table 1. Overview of questions given to the university of Ghana student. Data group Description Personal data Sex and Age Lifestyle What type of soft drink do you like (coca-cola, pepsi- cola, fanta, sprite, 7 up, alvaro and others); how many bottles do you consume daily, weekly; their preferred packaging choice (can, plastic, glass). Component knowledge and health Knowledge of constituent of soft drinks; any reaction or symptoms on intake of soft drinks. The questionnaires were conducted in English and were administered at the University of Ghana, legon campus. A total of 175 students were interviewed. The aim of the study was explained to the students and their responds were collated. Students’ knowledge on the component of soft drinks and health risks were assessed by asking the student the possible reaction and symptoms the individual experience upon the intake of soft drinks. Statistical software SPSS was used to analyze the data. Results and Discussion Constituent...
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...to develop a successful company. This is where the strategic audit comes into place, it is a review of a company’s business plan and strategies; it helps identify the weakness and allows a successful development within the company and management. Strategy audit secures that all the required information for the development of a successful company are in included in a company’s business plan and that management agrees with the business plan as well. Within the strategic company there are four questions that should be covered: (questions were attained from Strategic Management Institute) * Does it cover the key areas and issues for the company’s future success? * Does it clarify and verify your business model? * Does it provide a guide for every day operations and activities? * Does it agree with the management team’s opinion and priorities? A strategy audit is also a great tool to go to the CEO of the company and discuss the crucial areas of the company. There are three crucial areas to the strategy audit: (acquired from strategic management institute) 1. It makes sure that the present business plan is complete and it includes all information needed for the company to develop in the future. 2. It displays if the management team is in the same page and shares the same commitment as the company vision. 3. It secures business logic of the business plan, it makes sure that the vision has its priorities, financially sound, if the activities planned has enough...
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...1.0 INTRODUCTION : 1.1 Definition Terry has defined planning in terms of future course of action. He says that: “Planning is the selection and relating of facts and making and using of assumptions regarding the future in the visualization and formalization of proposed activities believed necessary to achieve desired result”. A plan is a blueprint for goal achievement that specifies the necessary resource allocations, schedules, tasks, and other actions. A goal is a desired future state that the organization attempts to realize. Goals are important because an organization exists for a purpose, and goals define and state that purpose. Goals specify future ends; plans specify today's means. The word planning incorporates both ideas: It means determining the organization's goals and defining the means for achieving them. Planning allows managers the opportunity to adjust to the environment instead of merely reacting to it. Planning increases the possibility of survival in business by actively anticipating and managing the risks that may occur in the future. In short, planning is preparing for tomorrow, today. It's the activity that allows managers to determine what they want and how they will achieve it. Not only does planning provide direction and a unity of purpose for organizations, it also answers six basic questions in regard to any activity: • • • • What needs to be accomplished? When is the deadline? Where will this be done? Who will be responsible for it? •...
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...their resources and capabilities. But they created an obsession with winning at all levels of the organization and then sustained that obsession over the 10 to 20 year quest for global leadership. We term this obsession “ stategic intent.” On the one hand, strategic intent envisions a desired leadership position and establishes the criterion the organisation will use to chart its progress. At the same time, strategic intent is more than simply unfettered ambition. The concept also encompasses an active management process that includes: focusing the organisation’s attention on the essence of winning; motivating people by communicating the value of the target; leaving room for individual and team contribution; sustaining enthusiasm by providing new operational definitions as circumstances change; and using intent consistently to guide resource allocation. Strategic intent captures the essence of winning, stabel over time and sets a target that deserves personal effort and commitment. (Hamel & Prahalad, 1989) Hierarchy of strategic intent includes five types of element ranging from (1) a broad vision of what the organisation should be, (2) the organisation mission , (3) specific goals (4) various strategic objectives (5) spesific plans. (Miller,1998) Stategic Intent An-nisa Tangerang Hospital VISION STATEMENT : To be characterized Islamic hospitals and community of choice MISSION STATEMENT * Providing quality and professional services * Realize the islamic value in...
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...APPROACH TO STRATEGIC MANAGEMENT Amanda J. Gregory Centre for Systems Studies, Business School, University of Hull, Cottingham Road, Hull, HU6 7RX, United Kingdom, A.J.Gregory@hull.ac.uk ABSTRACT Strategic management involves decision-making about an organization's objectives together with the formulation and implementation of plans, particularly regarding the allocation of resources, to support their achievement. As such, strategic management is a dynamic and complex process involving consideration of internal and external factors, and the short and long term. The effectiveness of an organization’s strategic management can critically impact upon its viability and there are many reasons why the stategic management process may fail. Such reasons include failure to: think creatively about the likely affects of plans obtain external/internal participation and commitment co-ordinate and control resources. In this paper it is argued that many of the reasons for failure may be attributed to the successive dominance of different reductionist approaches to strategic management. From a systems perspective it may be argued that such approaches represent partial approaches to strategic management that neglect the complex, embedded and dynamic nature of modern organizations. Accordingly, the reasons why strategic plans fail are taken to provide a framework for the evaluation of the potential contribution of a range of systems methodologies to the strategic management process. The systems...
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...International Management: Managing Across Borders and Cultures, Text and Cases, Seventh Edition SEVENTH EDITION FEATURES • Streamlined text in eleven chapters, with particular focus on global strategic positioning, entry strategies and alliances, effective cross-cultural understanding and management, and develop- ing and retaining an effective global management cadre. The seventh edition has been revised to reflect current research, current events and global developments, and includes company examples from the popular press. In Chapter 1, we introduce trends and developments facing international managers and then expand those topics in the context of the subsequent chapters. For example, we discuss developments in globalization and its growing nationalist backlash— in particular resulting from the global financial crisis. We discuss the effects on global business of the rapidly growing economies of China and India and other emerging economies such as those in Africa, and the expansion of the EU; the globalization of human capital; and the esca- lating effects of Information Technology and the global spread of e-business. We follow these trends and their effects on the role of the international manager throughout the book. For exam- ple, in Chapter 6 we focus further on strategies for emerging markets, while also dealing with changing strategies to respond to economic decline around the world and an increasing level of nationalism in some industries; we have a...
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...Kudler Fine Foods: Generic Strategy and Use of Technology Sonya Parker January 14, 2012 MMPBL/502 Managing the Business Enterprise Dr. Pat Cummings Table of Contents Abstract2 Introduction2,3 Changes In Technology3,4,5 Generic Strategy5,6 Reccomendations7,8 CONCLUSION…………………………………………………………………………………………………...8 References……………………………………………………………………………………………………9 Abstract Kudler Fine Foods is an expanding business with increasing locations and services offered. The use of technology in the internal and external environment can help to increase revenue for Kudler. Decreased start up costs can be expected as well due to the advantage of having foundational elements for the additional business already present within the internal environment. With the implementation of the concentric diversification Kudler can expect to smoothly implement the additional businesses. INTRODUCTION Changes in technology and a businesses use of technology at hand can either help to grow a business or leave it trailing behind competitors who take advantage of technologies that make the shopping experience more convenient. Kathy Kudler, owner of Kudler Fine Foods is looking at expanding her business by location and through services offered. With the addition of a catering business and increasing the online business supplements, transactions can increase, and the same increase will be seen in revenue. In this paper I will discuss Kudlers use of technology and the generic...
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...Vijayawada 520012 Andhra Pradesh. Andhra Pradesh. Mohammad Sadiq Khan (Student) Modern Degree College Krishna University Vijayawada. Email id: khans877@gmail.com Contact no: 9291374786 Address: 3-141, Indiranagar-1, Yenmalkuduru, Penamaluru mandal, Vijayawada 520007 Andhra Pradesh. ABSTRACT: For many years, the topic of interrelation between the management and ethics has been a topic of intense scrutiny. It is understood that management is looked to for setting the standards for work culture and shaping ethics and performance in the workplace. When situations go wrong, management looks towards common culture to resolve workplace issues. Management has to ensure that this culture is consistent with the organizational goals and commitments. But in more cases than not, ethical breaches are consistent in the top levels given how the primary objective of a company’s management is the company’s growth. This study aims to observe and comment upon the ethical culture prevailing in the top level of management and how issues are dealt in that context. INTRODUCTION: For many years, the...
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...Treasurer Summary The Subgroup requested a review of the risk management components of service business plans. This report provides a review of the current completeness and content of risk assessments, synthesizing emerging themes and providing a comparison with the quality of content in previous years. Recommendations Members are requested to comment on the report. Wards Affected: All Contact Officers: Richard Paver City Treasurer 0161 234 3564 E-mail richard.paver@manchester.gov.uk Tom Powell Head of Audit and Risk Management 0161 234 5273 E-mail t.powell@manchester.gov.uk John Gill Risk Manager (Strategy) 0161 234 5272 E-mail J.Gill1@manchester.gov.uk Background documents (available for public inspection): None 1. Introduction 1.1. Thirty Heads of Service are required to produce and update service business plans on an annual basis. The deadline for the receipt of the latest draft plans was 14 October 2010. In order to provide effective support and challenge to Heads of Service in further developing their plans, a team of specialist officers was established to critique the main sections of the delivery plan which were: • Performance. • Transformation. • Finance. • Workforce. • Equalities. • Risk Management. • Business Continuity. • Communications. 1.2. The objectives of the...
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...HRM 6003 Human Resource Management Week 1: Case Study By Week 1: Case Study Strategy is defined as: a way of doing something, or a game plan or plan of action. As a HR manager you must possess the ability to look at things from a strategic approach (Anthony, Kacmar, & Perrewe', 2010). Over the years the whole approach to HR has changed drastically and continues to change. This approach requires an employer to see human beings as a resource to the organization. The development of people is now the most important asset of improving the performance of an organization; this is accomplished through improving designs and methods of Human Resource Management. Organizing means to structure, or put together in an orderly form. Organization design is the process of aligning an organizations structure with a mission. This process requires you to look at the complex relationships between tasks, workflow, responsibility and authority, and to make sure these all support the objectives of that business, agency or company (Organizational Design). Generally a company would have an HR Director or Manager to lead and manage the department. This person would be in charge of developing a relationship with senior management in order to align the HR goals for the organization. Next, you would need an Organization Development Specialist who would be a facilitator of organizational change. A company would also need an Employment Staffing Specialist which conducts interviews...
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...Strategy Formulation: Situation Analysis and Business Strategy Institut für Strategisches Management Institut für Strategisches Management Situational Analysis Strategy Formulation - developing a corporation’s mission, objectives, strategies and policies Situation Analysis - the process of finding a strategic fit between external opportunities and internal strengths while working around external and internal weaknesses Wheelen / Hunger, 2010, p 224 SWOT Analysis SWOT- Strengths-WeaknessesOpportunities-Threats Strategy = opportunity / capacity Opportunity has no real value unless a company has the capacity to take advantage of that opportunity Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management Distinctive Competency – Success ? A distinctive competency in a key resource or key capability of a company is no guarantee for a competitive advantage Weaknesses in other resource areas can prevent strategy from being successful Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management SWOT - Analysis Broader view of strategy SA = O / (S – W) Strategic Alternative = Opportunity : Strengths – Weaknesses More investment in strengths to make them stronger ? More investment in weaknesses to at least make them competitive ? Wheelen / Hunger, 2010, p 224 Institut für Strategisches Management Criticisms of SWOT analysis Generates lengthy lists Uses no weights to reflect priorities Uses ambiguous words and...
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...OF RESEARCHING 3 METHODS FOR INVESTIGATION 3 II. PERFORMANCE MANAGEMENT 4 1. INTRODUCTION 4 2. STRATEGIC MANAGEMENT OF SEAPRODEX 5 III. ACTIVITIES AND ENVIRONMENT 7 1. THE MAIN ACTIVITIES 7 2. APPROPRIATE PERFORMANCE MANAGEMENT TOOLS 7 IV. MANAGING PERFORMANCE TO IMPROVE DECISION-MAKING 9 1. BUSINESS LEVEL STRATEGY OF SEAPRODEX 9 2. STRATEGY FOMULATION 9 3. PERFORMANCE OBJECTIVIES OF SEAPRODEX 10 4. BALANCED SCORECARD IMPLEMENTATION OF SEAPRODEX 10 5. TOOLS TO INFORM DECISION MARKING THROUGH PERFORMANCE 11 V. CONCLUSION AND RECOMENDATION 11 1. REVIEW AND RESULT FINDING 11 2. RECOMMENDATION FOR AREA IMPROVEMENT 12 VI. APPENDICES 15 INVESTIGATION RESULT SUMMARY 23 SEAPRODEX BACKGROUND 23 Performance Management at strategic level 24 Performance Objective 25 VII. REFERENCES 27 I. INTRODUCTION It is realized that the most of manufacturing company is to get competitive advantage in the industry, or to get high quality in products and services. To get these competitive edges and maintain the position in the market, company needs to have an excellent operation management system or strategic performance management within the organization, as supported by Fryer et al. (2009). It is no doubt about the benefits and advantage of the strategic performance management system because De Waal (2007, p. 19) offers his perception of strategic performance management (SPM): All activities and operations of an organization are processed...
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