...Case Study – CVS There are five processes that occur during a prescription refill. Drop Off – This is when a customer gives the script the tech which will be placed the in a time slot that corresponds to the time the customer will be back to pick it up. Data Entry – This is when the tech will enter all required data about the customer and the prescription. Example: Customer info, Payment, insurance information etc. * Drug utilization review (DUR) – This station is to check to see if this drug is safe for the patient. It searches for all other drugs the customer may be taking and if they are ok to take together. It also will assess if this drug is ok to take based on the age, sex and other characteristics of the patient. * Insurance Check – After the DUR is complete and any hard stops were reviewed then the system performed an insurance check. Production - This is when the drugs are counted and verified by a certified tech. Quality Assurance – Everything is reviewed and approved by a Tech Pick up – The finished prescription was sealed in a bag waiting to be picked up The Problem – Customers are unhappy at the pick-up window when they cannot get their script filled do to a number of unresolved issues during the data entry stations. The Solution – It seems that there will always be issues in the process that will not be resolved before the customer comes back to pick up their script. Rather than having one line for pick up I would have two lines. One...
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...[pic] SCHOOL OF ACCOUNTANCY UNIVERSITI UTARA MALAYSIA FIRST SEMESTER 2014/2015 (A141) COURSE CODE : BKAL3063 COURSE : INTEGRATED CASE STUDY PRE-REQUISITE : BKAF3073 FINANCIAL ACCOUNTING & REPORTING IV 1. SYNOPSIS This is a capstone course for the accountancy programs, which integrates knowledge from financial accounting & reporting, management accounting, taxation, audit, finance, management and business–related, information technology and other social sciences courses. Experiential exercises are embedded in this course to support learners’ effort in independent learning. 2. OBJECTIVES This course is designed to enable learners to integrate knowledge from the various related disciplines and to enhance their technical core competencies and their problem solving skills in the unstructured business environment. 3. LEARNING OUTCOMES Upon completion of the course, students are able to: i) interprete various accounting and business related issues in an organisational context. ii) undertake independent research. iii) develop alternative solutions to issues, devise action plans, and resolve implementation issues. iv) communicate ideas, views and recommendations effectively both verbally and in writing. v) demonstrate awareness of ethical considerations as part of the decision making process. vi) demonstrate leadership and teamwork in issues...
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...Research Case Study: Vodafone's Youth Market | | INTRODUCTION This case study will explain how the highly competitive telecommunications market lead Vodafone to set up an on-going 'panel' of respondents to give them a greater understanding of the youth market. THE CLIENT Vodafone is probably the biggest success story of the telecommunications market, becoming a household name with a penetration of 29% (TNS Telecoms panel Q3 2001) of the mobile phone market. Vodafone's media and planning agency, OMD UK plays an important strategic role in terms of researching the commercial market. THE CHALLENGE Operating in such a highly competitive industry meant that Vodafone had to look at new ways of researching how it could best profit from the hugely competitive youth market. The youth market is defined as anyone aged between 16-24 years old. Currently 90% of all 16-24 year olds own a mobile phone in the UK, amounting to 6.1m people in the UK. THE SOLUTION OMD UK, along with 2CV Research, recruited a panel of volunteers who receive monthly questionnaires over a long-term period in order to build up a profile of habits, attitudes and opinions of the young Vodafone user. The panel is made up of 200 respondents, all of whom must have an email address and a mobile phone (this is 85% of the youth market), and is maintained by 2CV. Questions sent out every month cover a whole range of areas, not just telecommunications. The idea is to build a very comprehensive picture of...
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...THAI RESTAURANT 1 CASE STUDY REPORT Restaurant Management in The U.S. : In Case of Thai Restaurants in 2005 Parinya Maglin EDWARD S. AGENO SCHOOL OF BUSINESS GOLDEN GATE UNIVERSITY Date: September 17, 2005 THAI RESTAURANT 2 EXECUTIVE SUMMARY The purpose of this case study was to motivate the owners or managers of Thai restaurants to increase their definitions of Thai restaurant management and get the edge to make their restaurants a going concern and to provide some insight into many issues and some value for the management of Thai restaurants. The primary goal of the study was to increase awareness of the areas in which the owners or managers of Thai restaurants in the U.S. could be further improved. This case study utilized the qualitative research methodology. All of interviewees are owners or managers of Thai restaurant in the U.S., a total of 10 participated in the study consisting of 9 owners and 1 manager. Data for the study was collected from various evidences gathered by systematic interview, direct observation, and participant observation. Information from the data collected confirmed the need for owners or managers of Thai restaurants to increase their definitions of Thai restaurant management, get the edge to make their restaurants a going concern, and increase awareness of the further improvement. There are such an analysis and conclusion provided with some useful recommendations for the owners or managers of Thai restaurants in the...
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...Krystal Bante Case Study Chapter 2 1. In the beginning, Pandora tried to get music subscribers by giving people 10 free hours, then asking them to pay $36 a month after that for the service. Of course no-one was willing to pay so much for a service that they could get for free by switching on an FM radio. After that model failed they tried several other options until they decided to use the “freemium” model they are using today. With a freemium service the basic service is available for everyone for free, but with strict limitations in bandwidth and ads between songs which results in a lower quality listening experience. The premium service is priced at just $36 a year, 1/12 of their previous asking price. Three dollars a month is much easier for a consumer to justify. The premium service offers higher bandwidth songs and no advertising. 2. What Pandora does for its customers is provide access to music through the “Music Genome Project.” This project was started by the founders of Pandora and offers a way to classify music so that similar music by different artists will group together into what they call a personalized radio station. The music is evaluated by professional musicians for genre, and then within each genre 200-500 different data points are set for each song by the music professional. A function is used to identify the distance between songs so that similar songs can be included in a customer's playlist. A user can apply additional weights to promote or demote...
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...Discussion Forum Area (no need to copy and paste into document) 3. Chapter 1 Video Case – PDF file located in the Course Documents Area (answer the questions without retyping the question) (1). “Smart Labels” are data and computer based shipping labels. And it can be made byr personal computer. The barcodes can record a lot of data, so it can’t only decrease the transit time, but also increase reliability. UPS can use GPS to provide a better track serves. Once the package arrive a UPS station, the “Smart Labels” can record the information of package and update to the website. The customer can track their packages easier. The UPS can also use this system to control their deliver serves, make sure the package can deliver on time. (2). Costumer order –logistics center-DIAD-delivered-DIAD A. The customer places an order, the logistics center receive the package and updates tracking information. B. When UPS ship out the package, they will use DIAD to scan the “Smart Labels”, so they can update the tracking information in date center. C. When the package is delivered, the customer need to sign name and UPS will use DIAD to update information. (3). Wireless communication can make the express delivery services more flexible and update their information faster. And it makes UPS more efficient and lower the cost of operation, it can also provide costumer experience. (4). 4. Interactive Session 1: a. Case Study Questions(answers only) 1. 2. 3. 4. b. MIS In Action Questions (answers only)...
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...what is being learned to everyday life. Therefore I believe that young children’s understanding of literacy as meaningful and purposeful, and not merely an abstract skill to be learned, is a critically important part of learning to communicate, read and write. For my case study I have decided to look at the following questions and observe these through different role play and teacher lead activities in the classroom. What types of scaffolding techniques enhances emergent literacy skills in a bi lingual environment? How can a positive attitude towards writing be encouraged? Section 2 Briefly outline your proposed methods and sites of data generation and your proposed methods of sampling During this case study project participants will be expected to answer a series of questions about their feelings and understanding of literacy. Participants will also be expected to take part in role play activities and literacy exercises during the course of the study. During the study, participants will also be asked to complete and partake in specific writing exercises. At the end of the study participants will be asked a second set of questions to try and establish their learning and outcome after taking part in the study. All of the procedures that will be introduced are experimental and will only be observed to see what significance it might show with regard to emergent literacy skills. The writing and drawing exercises will be collected from students at the end of each session. This...
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...set of theological convictions” (2004, p. 28). Next the Authors address the spiritual and religious dimensions that leadership offers. In this chapter the authors look at spiritual dimensions of leadership characterized by Vaclav Havel and accordingly two basic Christian approaches to leadership. In the chapter following the spiritual and religious dimensions, Banks and Ledbetter look into the faith-based approaches to leadership. In this portion of the book the authors look at popular faith based leadership approaches such as: David Baron, Laura Beth Jones and Charles Manz, as well as Max Dee Pree. This chapter shows practices and approaches that can be learned from a range of theological traditions. Before the authors offer some case studies about Christian leadership they tackle the concepts of integrity, faithfulness and service. The...
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...Burning Down the House: A Case Study in Forensic Instrumental Analysis by Adam M. Boyd and Randolph K. Larsen III Chemistry and Biochemistry St. Mary’s College of Maryland As Dr. Marie Stanforth steered her cumbersome suv into an unoccupied space at the scene of the latest fire in upstate Michigan, she instantly recognized the address. It was the current residence of her ex-husband. Yet, with the same calm and collected demeanor with which she approached every crime scene she ever visited, Dr. Stanforth confidently opened the door of her car and walked purposefully towards the extinguished blaze. Her boots crunched through a thin layer of snow as she trudged toward the scene. The record cold—the coldest morning to date that winter—gave rise to a light snow slowly blanketing the entire state for the first time that year. Marie marveled at how snow seemed to cover everything in a forgiving white veil. “Poor jerk,” she thought to herself as she approached the smoldering blaze with her hands tucked in the pockets of her heaviest parka. “I wonder where he’s going to live now.” Before she reached the scene, however, she was met by her partner, Adley. “So what happened?” she dryly asked Adley as she tried to maneuver closer to the extinguished blaze. “There was a fire,” Adley recounted. “There was a real bad fire.” “Thanks for the update, partner,” Marie laughed as she put her hand on Adley’s shoulder. “Let’s have a look,” she added as she tried to push her way past Adley’s outstretched...
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... * 5 effects on the quality of life * 2 effects on the impact on health * 3 effects on the impact of the increased likelihood of abuse * There is a power point on Moodle to help you with this. * You need to use case studies ( make them up yourself or come and see me) to show examples for each effect EG: Fear: A person with Alzheimer’s may feel fear about going out alone. An example of this would be George who is 78 and has Alzheimer’s. George is always fearful of going out alone after he went into town to go shopping and due to his Alzheimer’s forgot where he was and what he was doing. He was found by the police and taken to the police station before going home. This frightened George so now he will only go out with his wife or his son. P3 Guide You need to describe 7 pieces of legislation and two frameworks. How do they ( the legislation and frameworks) make sure the people who work with individuals with dementia do their job properly. There is a long power point on Moodle to help you with this. P4 Guide You need to explain the roles and responsibilities of the health and social care workers in improving the health and quality of life for people with dementia. To do this use the case study of Peter in your assignment brief You need to include: * 5 aspects of the person centred approach choose from * Principles of care. * Dignity * Respect * Choice * Independence * Rights ...
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...Case Study: Quick Service Restaurants CASE STUDY: QUICK SERVICE RESTAURANTS The Story so far... The project KFC were bowled over by Merrychef when researching heating options for a new product in 2004. Parent company Yum! Brands wanted an oven to speedily deliver a consistent product throughout its 300+ outlets in the UK. Merrychef worked in close partnership with the KFC food development team to create the Rice Bowl, a combination of KFC’s original recipe chicken breast fillet with basmati rice and a sweet and sour sauce for a “fully fused flavour sensation”. The Results The finger lickin’ good Rice Bowl project saw Merrychef supply more than 600 heavy duty 1925 micro cook ovens within a three month period for a high profile national launch. The HD 1925 is now specified for all KFC-A&W and KFC-Long John Siler multi-brand sites across Europe, making it a firm favourite with parent company Yum! Brands. The Menu Rice Rice Bowl sauce Bbq Baked Beans Corn Cobette Gravy Tortilla Key Benefits • • • • • • Consistent quality Consistent operational delivery Speed of service Reduced number of lost sales Ease of operation Reduced training time Many development chefs use our development kitchens to work on new food solutions. If you would like to see how we can improve results and speed up cook times OR for more information on our products and services or would like a copy of our corporate DVD please call Carol Thompson on 01252 553718 or visit www.merrychef.com Merrychef...
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...GCE Media Studies Advanced Subsidiary GCE Unit G322: Key Media Concepts (Television Drama) Mark Scheme for June 2011 Oxford Cambridge and RSA Examinations OCR (Oxford Cambridge and RSA) is a leading UK awarding body, providing a wide range of qualifications to meet the needs of pupils of all ages and abilities. OCR qualifications include AS/A Levels, Diplomas, GCSEs, OCR Nationals, Functional Skills, Key Skills, Entry Level qualifications, NVQs and vocational qualifications in areas such as IT, business, languages, teaching/training, administration and secretarial skills. It is also responsible for developing new specifications to meet national requirements and the needs of students and teachers. OCR is a not-for-profit organisation; any surplus made is invested back into the establishment to help towards the development of qualifications and support which keep pace with the changing needs of today’s society. This mark scheme is published as an aid to teachers and students, to indicate the requirements of the examination. It shows the basis on which marks were awarded by Examiners. It does not indicate the details of the discussions which took place at an Examiners’ meeting before marking commenced. All Examiners are instructed that alternative correct answers and unexpected approaches in candidates’ scripts must be given marks that fairly reflect the relevant knowledge and skills demonstrated. Mark schemes should be read in conjunction with the published question papers and...
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...SOLUTION TO CASE STUDIES CASE: 1 “NATIONAL AIR EXPRESS” CASE: 2 “MINIT-LUBE, INC.” CHAPTER # 1 “OPERATIONS AND PRDUCTIVITY” CASE STUDY NATIONAL AIR EXPRESS 1. Is the productivity measure of shipments per truck still useful? Are there alternatives that might be effective? Answer: Productivity of company can be measured by the number of stops covered by each driver. This way the amount of services can be measured on every day basis and with the area covered by each driver. So the company can tell how much area has been covered by a driver in one day. This way productivity can be assessed in a measurable way. It can be formulized as: Productivity= NoSDrv Where, NoS = Number of Stops Drv = Driver 2. What if anything, can be done to reduce the daily variability in pickup call-ins? Can the driver be expected to be the several locations at once at five pm? Answer: This can be done by load balancing over the specified time duration. By load balancing I mean that we divide the crowded hours to reduce the pressure on peak time. Usually most of the telecommunication companies offer promotions at the night time when the network is not crowded so people only for important calls can use and benefit from the network and it does not affect the businesses by doing so. Problem shows that most of the calls are around 5 p.m. so the promotional strategy can be applied to reduce the load. 3. How should package pick up performance be measured are standards useful...
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...Extended Case Studies (Set 2) [INTERMEDIATE 2] [pic] The Scottish Qualifications Authority regularly reviews the arrangements for National Qualifications. Users of all NQ support materials, whether published by LT Scotland or others, are reminded that it is their responsibility to check that the support materials correspond to the requirements of the current arrangements. Acknowledgement Learning and Teaching Scotland gratefully acknowledge this contribution to the National Qualifications support programme for Business Management. © Learning and Teaching Scotland 2006 This resource may be reproduced in whole or in part for educational purposes by educational establishments in Scotland provided that no profit accrues at any stage. Contents Introduction 4 Case Study 1: Mined Matters 7 Case Study 2: Is it Only a Game? 13 Case Study 3: Gardners Take the Biscuit 18 Case Study 4: Tanfastic!! 24 Introduction This resource is to support the learning and teaching process for Business Management at Intermediate 2 level. It consists of four case studies, each of which is accompanied by a number of questions. Each question has been allocated marks and, in each case, the total number of marks is 25. There are also suggestions on the type of answers that could be considered as a suitable response to the question. The case studies The case studies have a number of features: • They are longer than the case studies...
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...Assessment Centre > Introduction | Assessment Centre has a variety of definitions and these are based on its methodology of assessing a candidate’s performance and aptitude. Trained Assessors observe a group of candidates performing a variety of aptitude diagnostic procedures which provide specific information on the abilities and developmental capacity of each applicant. An Assessment Centre is actually a process applicants take part in and is not specific to any one location. Its popularity is also evident in staff growth plans where it is usually known as a Development Centre. These procedures are designed to ensure employee investment is maximised for both the organisation and the individual. Whilst the general process is very similar to Assessment Centres the subtle difference is that at a Development Centre you will be given feedback immediately and work with the assessor to agree a future plan. Many organisations use the expertise of an HR consultant to design the exercises to meet their specific role requirements and then to conduct the actual testing and assessment of candidates. These services come with a significant cost and that is why you will increasing face testing through an Assessment Centre as you apply for higher-level strategic and technical roles. The length of an Assessment Centre will vary from half-a-day to two full days and may be held on the employer’s premises, often within their own training facilities or on the premises of the organisations Human...
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