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Staying Competitive

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Staying Competitive: Hewlett-Packard Company Jonette L. Pearson Professor Ronna Campbell, Instructor BUS505 – Business Strategies & Proposals July 29, 2012

Staying Competitive.
The Hewlett-Packard Company (HP) was founded in 1939 and is headquartered in Palo Alto, California. The company provides products, technologies, solutions and services to individual customers, businesses and large enterprise worldwide. Hewlett-Packard Company exists as the world’s largest information technology corporation, and is known worldwide for its personal computers, printers, high-end servers, and management network (SourceWatch, 2012). Hewlett-Packard has developed some interesting insights on how they work with customers and how they stay updated on current and future product requirements. To find out what their customers want and why they want it, the company sometimes conduct a simple “launch and learn” where they try something out to see how the customer responds to it. HP is fortunate to have an enormous amount of engineers, product managers and other technical experts who assist in product manufacturing and work diligently to make sure that the product design is feature-rich and simple to use. The employees also know a great deal about the customers and consistently look for ways to improve upon the ‘product experience’ (Anderson, 2008). In order to introduce products and services that create value in the mind of the customer, a company needs information. Perceptions vary and what customers value this year may very likely be significantly different from what they will value in the future. Therefore, what creates value cannot be deduced from what is considered to be common knowledge. The marketing

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