...Name XCOM/285 Store Operations Messages - Memo to Employees Date MEMO To: All Employees From: Public Relations Date: 11/17/12 Re: New Store Hours Our company is always striving to better serve our customers and our employees alike. In an effort to be more fiscally efficient, we are restructuring our workweek. All full-time employees, including managers, will work 4 10-hour days each week and part-time employees will have their hours consolidated to 1-,2-, or 3-day workweeks depending on their workload. Our stores will be closed each Sunday and will open an hour later and close an hour earlier Monday-Saturday. These changes will keep your paycheck the same while maximizing your time to spend with family and friends. Name XCOM/285 Store Operations Messages - Letter to the Public Date Dear valued customers: Our company is always looking for better ways to serve you, our customer. While the recent turn in our economy has caused some of our competitors to close their doors we are pleased to inform you that none of our locations are shutting down. However, in an effort to be more fiscally efficient our current locations will no longer be open on Sunday. Also, our stores will open one hour later and close one hour earlier each day, Monday - Saturday. These changes will help us ensure that all of our locations can stay open to serve you, our valued customer, in the stores you have grown accustomed to. Name XCOM/285 Store Operations Messages - Email to Managers ...
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...Running head: BUSINESS WRITING PORTFOLIO Business Writing Portfolio COM/285/Introduction to Business Communication September 28, 2011 Business Writing Portfolio The public relations manager will present information regarding changes in a retail store operations to three sets of stakeholders of a retail clothing chain. The stakeholders are store managers, employees, retail customers, and the public. The adjustments regarding employees working fewer days a week in an effort to combat rising gas prices as well as saving money on store operations are as follows; First, Sonny, the public relations manager will outline several steps to follow when drafting business communications. While constructing this message, Sonny will determine the characteristics of her audience as well as considering the appropriate communication type and style for each audience. The next step is to write three messages by selecting one message format for each audience, explaining the changes in the retail store operations.The final step is to write a reflection on the writing. Business Writing Steps [pic] Research, communication, and evaluation are three steps that should be followed when drafting business communications. The first step is to identify the audience by performing research on the given audience that needs to be communicated with. The four audience characteristics that are important to identify when drafting business communication are English-language barriers, diversity, education...
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...Associate Level Material Appendix E Store Operations Messages Pair each audience with one of the three communication formats. Use one message format for each audience to explain the changes in operations. The three messages contain potentially negative information. Address the information presented in the scenario so your audience perceives it positively. You are a public relations manager called upon to present information regarding changes in retail store operations to three sets of stakeholders of a clothing store chain. The stakeholders include managers, employees, and the public. You must explain adjustments made to combat rising gas prices in an effort to save money on store operations while allowing employees to work fewer days a week. Stores are now closed on Sundays. Monday through Saturday, stores will open an hour later and close an hour earlier. Full-time employees, including managers, will have four-day, 10-hour workweeks and part-time employees will consolidate their hours into 1-, 2-, or 3-day workweeks, depending on how many hours a week they work. No stores are closing, but no new stores will open at this time. When constructing your messages, determine what audience characteristics must be considered for each stakeholder. Things to consider about each audience include appropriate communication methods and styles. Each message must be its own Microsoft® Word document, up to 200 words in length. Message length must be appropriate for the format...
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...Store Managers: Business Letter * The message needs to be formal * The message should be short and to the point. * Emphasize no store closing and 4 day work weeks Employees: Memo * Employees should be assured, they will not lose their jobs because of this change. * New schedules and hours need to be provided, emphasize shorter workweeks. * Message needs to be written so that employees do not lose their trust in the company, and continue to work hard. * Message also needs to be brief and to the point. Customers and Public: E-Mail * Message should be formal * They should be assured the quality of products and service will remain high. * New business hours should be explained. * Message should be sent to a local media outlet to help get word out. (i.e. Radio, TV station or newspaper) * Message needs to be short and direct. February 21, 2011 Jason Hain Store, Manager, Rickco Connections Mr. Hain, I am writing you today to inform you about the changes Rickco Connections will be undergoing in the near future, in all of our stores. As everyone can see the gas prices are rising and this has a direct effect on profits for the company, we are taking these measures to fight the rising gas costs and to save money on store operations with out having to close stores. Starting on March 7, 2011 store will start following a 6 days work week Rickco connections will no longer be open on Sundays, also store will open one...
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...the audience. It is necessary that the correct medium is considered when planning to write a document. These tools are important to manage the information so that an effective message is presented. Writing Writing is the next step after planning the most effective way to connect with the audience. The cultural behavior and method of style of the audience will influence the structure of the writing, and therefore the composition of the message will be considered effective because of choice of words and sentence structure. Revising Revising will assist me in evaluating his or her words and making sure that the structure of the message is accepted by the target audience. The question is, “Will the delivery of the message be accepted.” To revise the written work, changes can be done to the structure of the sentences; correct grammar or adding more words to give a sentence a different tone. Examine whether the goal set for the document has being achieved. Editing Editing is the final step in the writing process. The format of a document is important, so making sure that the mechanics of the English Language are met, grammar, and the correct spelling can make a big difference in the delivery of the message to the receiver. Any changes implemented at this point can influence the direction of the message, and the writer can lose his or her audience. Part II: Portfolio Manager Business Letter...
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...Part I: Business-Writing Steps When writing negative messages one has to analyze his or her audience, and plan the steps accordingly to relay the message the best way. With this assignment, I must deliver a negative message in writing to store managers, store employees, retail customers, and the public. I need to ensure that each audience group understands and accepts the message and to maintain as much goodwill as possible (Locker, Kienzler, 2008). Store Managers Store Employees Customers and the Public Describe the problem Describe the problem Describe the problem Give background information Give background information Give background and alternative solutions Provide solution for the problem Provide solution for the problem End with positive forward-looking statement Goodwill ending Goodwill ending Part II: Portfolio Retail Clothing Chain 123 A Avenue August 30, 2010 Home Town, Mo 12345 (123) 456-7890 Changes in Store Operations and Employee Work Schedules- But Keeping the Doors Open Dear Managers: In the effort to combat the rising gas prices, to save money on store operation, and to keep the doors open, store hours and work schedules will change. Beginning September 15, 2010, The Retail Clothing Chain will no longer be open on Sundays. The new business operating hours will be from 10:00 a.m. to 7:00 p.m. Monday through...
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...negative message in a positive way to three different audiences? 1. Perform an audience analysis 2. Determine audience type 3. Choose message formats • A business letter • A business memo • An e-mail message 4. Offer a solution to fix problem 5. Consider positive and negative 6. Show empathy in message 7. Offer alternatives Portfolio Marianella Moore September 25, 2012 Strawbridge’s 678 Presedential St. Philadelphia, PA 19116 Store Managers Strawbridge’s 2469 Ridge Ave Philadelphia, PA 19137 Dear Store Managers; As some of you are aware there has been many budget cuts within the company, in result we had to make some changes in order to save your jobs. Due to the Issues Strawbridge’s is currently facing there will be some adjustments made that will affect your work schedule. All Managers will have to work fewer days a week. The company is forced to make these adjustments in effort to combat rising gas prices and save money on store operations. In the upcoming week Stores will be closed on Sundays. On Monday through Saturday, stores will open an hour later and close an hour earlier. Full-time employees, including managers, work four 10-hour days a week. Part-time employees consolidate their hours 1, 2 or 3 day workweeks; depending on how many hours they are scheduled to work. No stores are closing...
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...Strategy Step 1: Identify the target audience. The audience for the business letter includes Store Managers. The audience for the business memo is store employees. The audience for the e-mail message includes retail customers and the public. Step 2: Identify the communication types that will be used. For the Store managers, a business letter will be used. For Store employees, a business memo will be used. For retail customers and the public, an email message will be used. Step 3. Identify the appropriate communication styles for each audience. For the store managers, using a business letter, the style will be formal. For the store employees, using the business memo, the style will be persuasive. For the retail customers and the public, I will spin the message to the advantage of the store, while making them feel that they are not losing anything. Step 4. Write the communication. Step 5. Read and rewrite, as necessary. Step 6. Put it aside for a while. Come back to it and, if necessary, rewrite again. Step 7. Distribute message to recipients. Part II – Portfolio Item #1 – Business Letter John Doe 5555 Deer Way Anywhere, Anystate Anyzip December 11, 2009 Store Manager Store Name Store Street Address or PO Box Store City, Store State Store Zip Dear (Name of Store Manager): As you are aware, the costs for our store operations have been climbing at the same time gas prices have been increasing. This has created a hardship...
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...(are) your audience(s)? ✓ Store Managers ✓ Store Employees ✓ Consumers and Public ➢ What are your purposes in writing? ✓ present information regarding changes in retail store operations to three sets of stakeholders ➢ What information must your message include? ✓ explain adjustments that allow employees to come to work on fewer days a week in an effort to combat rising gas prices and save money on store operations ✓ Stores close on Sundays. ✓ Monday through Saturday, stores open an hour later and close an hour earlier. ✓ Full-time employees, including managers, work four 10-hour days a week. ✓ Part-time employees consolidate their hours in 1-, 2-, or 3-day workweeks, depending on how many hours they are scheduled to work. ✓ No stores are closing, and no new stores are opening. ➢ How can you build support for your position? What reasons or benefits ✓ an effort to combat rising gas prices and save money on store operations. ➢ Will your reader find convincing? ✓ yes ➢ What objection(s) can you expect your reader(s) to have? What negative ✓ Some people may not like working a ten hour day ✓ Customers may wish to shop on Sundays. ➢ Elements of your message must you deemphasize or overcome? ...
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...BUSINESS WRITING PORTFOLIOS Business Writing Portfolio Name: Institution: Course: Date: Introduction The work of a Public Relations Manager is to keep employees updated on the relevant information pertaining to the company. He/ she have to inform the relevant stakeholders about changes in corporate policy which is likely to cause impact on operation, revenue and the general reputation of the company. One such scenario of changes may take place due to rise in the cost of gas. The adverse effect may be felt when retail hours are being adopted in order to acclimatize with the changes. In this situation, public relations manager must inform stakeholders such as store managers, employees and retail customers as well as the general public. This particular kind of message must be communicated to the audience through various medium of business communication which may involve letters, memos and retail messages. The Public Relations Manager should ensure that the information channeled to the audience is well formed and delivered successfully. It is important to note that forming and delivering a successful message takes various writing steps. Business Writing Steps In choosing out the business step, it should be put into consideration that the target reader has the time to read the letter or access the information through email. Much focus should be paid to what is being said and what it means to the employees and the investment. It should also be noted that the listener...
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...the changing in the retail store by the Public Relation Manager. This will included the three sets of stakeholder of this retail clothing store chain. The stakeholders are store managers, employees, retail customers and the public. This will explain adjustment that allow employees to come to work on fewer days a week in effort to combat rising gas prices and save money on store operations. The store will close on Sundays. Monday through Saturday, stores open an hour later and close an hour earlier. Ours full time employees, including managers, work four 10 hour days a week. Part time employees consolidate their hours in 1-2-or 3 day work weeks, depending on how many hours they are scheduled to work. There are no stores are closing, and no new stores are opening. There will be a business letter, a business memo, an e-mail message to the appropriate audience. The flowchart will outline how the schedule will be implementing to each of the stakeholders. Each one of the stakeholders will be inform by different type of message explaining the changing in the retail store operation. Each message will address the information that is presented in the scenario so your audience might perceive it in a positive way. Business Letter: Store Managers Harris Retail 1234 Main Ave Columbia, SC 28213 July 19, 2010 Mrs. Sonja Williamson 532 Short Bend Road Columbia, SC 27563 RE: Harris Retail Stores Modified Operations Dear Mrs. Williamson, ...
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...9/6/2010 The Retail Store 123 Any St. Anywhere, TX 76013 Dear The Retail Store Mangement Team The board of directors for The Retail Store has determined that scaling back the hours of our retail operations. Beginning next month, all stores will be closed on Sundays, and will open one hour later and close one hour earlier Monday through Saturday. All full-time employees, including the management team, will work four, 10-hour days each week. Part-time employees will consolidate their hours in one, two, or three workdays each week, depending upon the amount of hours they work. It has become necessary t hat we take action for both the sake of our employees and the companies’ bottom line. Working fewer days each week will help employees combat rising gas prices, enabling them to keep more of their hard-earned money in their pockets. This move will also help the company keep operating costs lower and maintain a steady profit margin. As a member of The Retail Store management team, we are relying on you to institute these changes within your stores, workout any issues that may arise with this change, and as always, we are open to any and all suggestions you may have to offer in cost cutting and sales initiatives. The Retail Store Deric Bentley President and CEO The Retail Store, Inc. 123 Any St. Memorandum To: All Employees From: Deric A. Bentley Date: September 6, 2010 Subject: Changing of Store Hours The current...
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...Part 1 Business Writing Steps……………………………………………………………..3 Part 2 Portfolio: Store Manager Letter……………………………………………………………...4 Store Employee E-Mail……………………………………………………………6 Retail Customer and Public Memo………………………………………………..8 Part 3 Reflection ………………………………………………………………………….9 References………………………………………………………………………………..11 Part 1: Business Writing Steps Store Manager: 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address no employee layoffs 4. Address no store closures Store Employees 1. Address the reasons for the changes 2. Address no employee layoffs 3. Address no store closures 4. Address store hours and changes to daily operations Retail Customers and the Public 1. Address the reasons for the changes 2. Address store hours and changes to daily operations 3. Address the product line, prices, and purchase/return polices Part 2: Portfolio Store Manager Business Letter June 7, 2010 Dear Store Managers, Because of the mounting cost of business expenses and the increasing price on gasoline, store management has decided to reduce the daily operations of all retail stores. There will be no stores will be closed and no employees will be laid off. After several meetings and lengthy budget conference’s management has decided to take the following steps. By following threw with these strategies management is confident that profits will continue to be advantageous, employment rates will...
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...Business Writing Portfolio Part I: Business Writing Steps • Do an audience analysis • Identify o The target audience Store managers Store employees Retail customers and the public o The communication channels Oral or written o What the message is set to do Persuade, inform, praise or shock (Townsend Hall, 2005) • Organize o The structure and format of the message o Keep communication simple and to the point. o Proofread the message o Deliver the message • Follow-up o Was the message clear to the audience o Does the audience have additional questions o Determine if extra communication is required Part II: Portfolio Business Letter: Store Managers Hook Retail 1234 Main Ave Charlotte, NC 28213 January 19, 2010 Mrs. Sophia Walker 532 Shortbend Road Charlotte, NC 27563 RE: Hook Retail Stores Modified Operations Dear Mrs. Walker, We would like to thank you for your dedication and hard work you have provided this company over the years. You may be aware of the increase in gas prices. Due to the rise, it is causing higher costs to the company as well as inflating gas bills for managers and employees commuting to work. We want to take this opportunity to inform you of the upcoming changes to our retail chains. These changes should ease your current position, save our employees’ money and time, and in the end guarantee the survival of our company. Effective February 1, 2010, a workday will consist of 10 hours. This...
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...The University Student Registration System: a Case Study in Building a High-Availability Distributed Application Using General Purpose Components M. C. Little, S. M. Wheater, D. B. Ingham, C. R. Snow, H. Whitfield and S. K. Shrivastava Department of Computing Science, Newcastle University, Newcastle upon Tyne, NE1 7RU, England. Abstract Prior to 1994, student registration at Newcastle University involved students being registered in a single place, where they would present a form which had previously been filled in by the student and their department. After registration this information was then transferred to a computerised format. The University decided that the entire registration process was to be computerised for the Autumn of 1994, with the admission and registration being carried out at the departments of the students. Such a system has a very high availability requirement: admissions tutors and secretaries must be able to access and create student records (particularly at the start of a new academic year when new students arrive). The Arjuna distributed system has been under development in the Department of Computing Science for many years. Arjuna’s design aims are to provide tools to assist in the construction of fault-tolerant, highly available distributed applications using atomic actions (atomic transactions) and replication. Arjuna offers the right set of facilities for this application, and its deployment would enable the University to exploit the existing...
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