...of how to deal with emotions and stress in the workplace. Presented to Judy Tedford, Instructor MSD101 – Organizational Development Presented By Kimberly M. Bentley Spring Quarter, 2009 At some point, we’ve all had “one of those days”. Sometimes it’s because our manager has upset us, or maybe our co-worker has done something that you have to pay the price for. Or perhaps it’s because of trouble in our personal lives, or simply because it’s a rainy day. No matter what the circumstance, as humans we are driven by our undeniable and sometimes uncontainable emotions. So how do we really deal with all of the emotions and stresses that life may throw our way? How do our emotions affect our jobs? How do others expect us to handle our emotions? In order to answer these questions, we must first address what emotions and stress really are. This paper will focus in particular on how much our careers are affected by our personal emotions, the emotions and stresses of others, consequences of not properly dealing with emotions and stress, and possible suggestions for dealing with these issues. Organizations are emotional places. Emotions do not just effect organizations, but they also contribute to their structure. In fact, a great deal of leadership is actually about emotion management. Organizations and businesses use emotions to motivate employees to perform and to motivate consumers to buy. Various events in organizations create emotions and affect an employee's...
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...of the medical staff has different ways of dealing with the stress that they have to deal with. Each has found their own way of dealing with the emotions that go along with a position that deals with patients that need that extra emotional support. They accomplish their emotions by focusing on the task at hand which is taking care of the patient and letting them know that they are there for them to help them both mentally and physically. Most medical staff employees, who deal with the type of trauma that these three individuals deal with every day, have to find their own way to deal with their emotions. You can’t go to work and look at your patients and show emotions, because those patients rely on you for support to help get them through every day by knowing that you are there for them. I believe that they do effectively manage their emotions, because none of them show their emotions in front of their patients. I know from experience that if you are someone who shows emotions easily and a situation arises and your emotions come out, it can make the situation difficult to get through. They keep their emotions to themselves and then let them out when they are not around the patients. People feel off of other people’s emotions, so you have to learn to separate your emotions. 3. Stress occurs when situations arise that challenges or threatens you and you have to find ways to handle those situations. Stress is something that can occur at any time or any place. You can...
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...Emotions have been studied for centuries. The theories on emotions have developed with the passing years. Four of the main theories, however, on emotions that I will be discussing are Darwin’s theory, the James-Lang theory, the Cannon-Bard theory, and the Limbic System. Emotions are carried out by every person. They are real, and we all feel them. Darwin’s theory was the theory of the evolution of emotion. This was also the first major event to happen with the biopsychology of emotion is 1872. Darwin believed that the expression of one’s emotions were simply the product of evolution itself. He tested and tracked this with not only man, but species as well. His theory on the evolution of expressing emotions had developed into emotions that are clearly expressed in body language, hand gestures, and facial expressions was a clear indicator of what was to come. This was for humans and animal species. The James-Lang theory is the first physiological theory. This theory was brought to light independently by William James and Carl Lang in 1884. This is the theory that an event would spark an arousal before an emotion is displayed. It is said that the autonomic and somatic responses cause the experience of emotion in the brain. This means that a person would not display an emotion until after some kind of physical happening. The Cannon-Bard theory came about in 1915 by Walter Cannon, and Philip Bard. It is the theory that arousal and emotion go off simultaneously. It just built...
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...Chapter 4 Workplace Emotions, Attitudes, and Stress Y Learning Objectives After reading this chapter, you should be able to: LO1 Explain how emotions and cognition (conscious reasoning) influence attitudes and behaviour. LO2 Identify the conditions that require, and the problems associated with, emotional labour. LO3 Describe the four dimensions of emotional intelligence. LO4 Summarize the consequences of job dissatisfaction in terms of the exit-voice-loyaltyneglect model. LO5 Discuss the effects of job satisfaction on job performance and customer service. LO6 Distinguish affective and continuance commitment, and discuss their influences on employee behaviour. LO7 Describe five strategies to increase organizational (affective) commitment. LO8 Define stress and describe the stress experience. LO9 Explain why a stressor might produce different stress levels in two people. LO10 Identify five ways to manage workplace stress. ou know the fun is about to begin at Suntech Optics when employees spot the pineapple wearing sunglasses. The bespectacled fruit is mascot for the North Vancouver-based eyewear supplier’s Have Fun Team, which is responsible for creating various forms of workplace levity. Employees might discover a puzzle on their desk, with a prize awarded to the person who first solves it. Dozens of stuffed bears are brought to work on Bring Your Teddy Bear to Work Day. Halloween is a special treat as staff dress up...
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...Self-Awareness • identify my personal emotions • acknowledge how my behaviour affects Lynda • know how stress might affect my behaviour • recognise that my mood may affect my coaching effectiveness • try to understand the reason for any feelings I may have • ensure that I understand my feelings Self-Management • manage my personal emotions • remain positive and cheerful even if I’m under pressure • manage my anxiety, stress and anger if my coaching seems ineffective • keep my impulses under control • not to get defensive if Lynda criticises me • stay patient,...
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...Stress–Essay on definitions & coping strategies By Karyn Krawford 08/08 Introduction: Weiten et al (2009) propose that stress is an epidemic in the 21st century that commonly affects all of us on a daily basis, when considering minor stress from environmental conditions such as noise and pollution. Even though time saving gadgets and self help tools have increased substantially in the 20th century and people have more control over their lives, there is an increase of anxiety and people have less free time. “We will define stress as any circumstances that threaten or are perceived to threaten one’s well-being and thereby tax one’s coping abilities”. (Pg 71). For example a person can no longer meet external demands such as work or relationships because they feel they do not have the resources to cope. Chronic stress is in the eye of the beholder. Stress is of such concern that the UK now recognises ‘National Stress Awareness Day’ (http://www.nationalstressawarenessday.co.uk). What is Stress? 1. Stress is defined firstly by an event. Our primary appraisal of the event is conducted and then a secondary appraisal of available coping resources. If the event taxes resources that are often not available it is considered a 'stressor'. For example a person perceived to be experiencing stress could have problems with the resource; maintaining peace of mind. 2. Stress types - There are acute (short-term) and chronic (long- term)...
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...MECHANISM Task-oriented / problem-focused coping Problem focused coping also referred to active coping involves controlling managing stress by directly altering situations Edward, 1999. It alters either the environment itself the environment interacts. This type reaction of coping is more stressor and it tends to be used by the people with high score on the big fire personality super factor conscientiousness Watson & Hubbar, 1996. Emotion-oriented / emotion-focused coping In contrast, emotion coping strategies involves the individual’s attempts to regulate emotional responses to, and decrease the effects of a stressful situation Edwards, 1999. This coping strategy can change a person’s emotional response to the stressor. This type of coping usually decreases arousal. People are likely to adopt emotion-focused coping itself and so they must alter their perception of, or responses to, the stressors. Studies with male participants have indicated that those perceiving less control over events are less likely to use problem-focused strategies involving direct actions and more likely to use emotion-focused strategies such as distraction and emotion support David&Sals, 1999. If he doesn’t think anything he does at work ultimately affects whether he gets did off, he is less likely to use active coping strategies. Another type of emotion-focused is venting. Penne baker, 1989 asked a group of college students to write for twenty (20) minutes, a day of for four (4) consecutive...
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...Stress is the response in either physical or mental due to environmental factor. Mostly the fuel to let us complete tasks perfectly is stress, but if it is accumulated after a certain point it will lead to insanity. Stress can be categorized into three types, but the key to insanity is chronic stress. Chronic stress is accumulated from the pasts and it is almost so comfortable until we did not realise the presence of it in our daily life. In long term of influence under chronic stress will wear down a person’s mental resource and cause him to be unstable and finally causes insanity with an event act as a catalyst like trauma from the pasts or event that hit the emotion of that person’s emotion...
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...BETWEEN EMOTIONAL INTELLIGENCE AND STRESS CAUSED BY THE ORGANISATION: A STUDY OF NURSES Zeynep Kalyoncu Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: zkalyoncu@gmail.com Semra Guney Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: semguney@hacettepe.edu.tr Mahmut Arslan Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: marslan@hacettepe.edu.tr Salih Guney Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Economics and Finance, Istanbul, Turkey Email: saguney2004@gmail.com Evren Ayranci (Corresponding Author) Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Business Administration (in English), Istanbul, Turkey Email: xonox@mynet.com Abstract Emotional intelligence is one of the biggest factors that contributes to the success of individuals who assume various tasks and roles in modern life. It is also important in determining how individuals cope with the stress that can potentially limit their emotional relationships, decrease their efficiency, and reduce the pleasure of life. The main purposes of this study were to consider the concepts of emotional intelligence and stress, and to conduct an applied study...
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...Stress Stress is the body's reaction to a change that requires a physStress is a feeling that's created when we react to particular events. It's the body's way of rising to a challenge and preparing to meet a tough situation with focus, strength, stamina, and heightened alertness.ical, mental or emotional adjustment or response. internal stress is what you experience inside your body. its your changing of your emotions and how your body reacts to stress. internal stress could be emotional stress, and physical stress were you feel like you are not capable of doing anything,were previously easy tasks are now difficult tasks Survival Stress - You may have heard the phrase "fight or flight" before. This is a common response to danger in all people and animals. When you are afraid that someone or something may physically hurt you, your body naturally responds with a burst of energy so that you will be better able to survive the dangerous situation (fight) or escape it all together (flight). This is survival stress. Internal Stress - Have you ever caught yourself worrying about things you can do nothing about or worrying for no reason at all? This is internal stress and it is one of the most important kinds of stress to understand and manage. Internal stress is when people make themselves stressed. This often happens when we worry about things we can't control or put ourselves in situations we know will cause us stress. Some people become addicted to the kind of hurried, tense...
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...because it can help relieve stress, you can express happiness with music, and it is something you can enjoy. The first reason why music brings happiness is music can relieve stress, personally I listen to music to help me relieve stress from studying for a test or homework. In a study done for anxiety at a Surgical Holding Area, they had two groups who were sitting in a waiting room. Both groups were in the waiting room however, one group was listening to music and the other group did not. The results showed the group who listen to music Surgical Holding Area were had less anxiety then the group who did not listen to music. Which proves that music does help relieve stress. Music relieves stress even for the elderly, in a study done in Australia elders living in the community age 52- 60 years and older. The results show that music helps with maintaining aging by giving the elderly positive ways such as self-esteem, feel competent, independent, and not feeling lonely. That was an interesting study however, what is interesting is that the study with music and stress has been studied a lot. In an article, Sound therapy, induced relaxation: down regulating stress processes and pathologies “A great deal of this research has centered on the use of music as a means of reducing feelings of anxiety and stress as well as aiding in the relief of numerous pathologies.” Which they are saying that Music and stress reduce has been studied a lot. Besides relieving stress there is also another reason...
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...Parenting Practices, Parental Stress, Child Behaviour, and Children’s SocialCognitive Development Nicole R. Guajardoa,Ã, Gregory Snyderb and Rachel Petersenc Department of Psychology, Christopher Newport University, Newport News, V A, USA b Children’s Hospital, Omaha, NE, USA c Psychological Assessment Specialists, Pocatello, ID, USA a The present study included observational and self-report measures to examine associations among parental stress, parental behaviour, child behaviour, and children’s theory of mind and emotion understanding. Eighty-three parents and their 3- to 5-year-old children participated. Parents completed measures of parental stress, parenting (laxness, overreactivity), and child behaviour (internalizing, externalizing); children completed language, theory of mind, and emotion understanding measures. Parent–child interactions also were observed (N 5 47). Laxness and parenting stress predicted children’s theory of mind performance and parental usage of imitative gestures and vocalizations accounted for unique variance in emotion understanding. Associations also were found between child behaviour and emotion understanding. Results provide support for direct and indirect associations between parent–child interactions and early social-cognitive development. Copyright r 2008 John Wiley & Sons, Ltd. Key words: parenting; theory of mind; emotion; parental stress INTRODUCTION Two important...
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...All work is emotional work. Discuss. Emotions are described as reactions to objects or situations, whereas emotions in the workplace, for instance emotional labour, are referred to as organisationally desired emotions during interpersonal transactions that employees express. Emotion at work, as describe by many researchers, can push individuals to behave in unusual ways and for this reason, organizations have tried to curb the level of emotion that is displayed at the workplace. Often, the problem that most management teams have is in finding the right balance between the levels of emotions that can be displayed within their company and how stringent should their rules be to ensure that emotional displays are curbed. The management teams across organizations are often accuse of being insensitive towards the needs of their employees, where they have been so occupied with trying to maintain a certain degree of discipline in which they have failed to recognize the emotional issues that creep into individuals. According to Hochschild (1983), emotion involves the physical coordination of the body, the mental planning of actions, and the emotional inducement or suppression of feelings. He defines emotional labour as the use of techniques in emotion management, or emotion work, to control the emotions that are expressed as an integral part of a particular process of labour. Emotional labour are undertaken whenever a job requires one to induce or suppress feeling in order to sustain...
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...bestselling book Emotional Intelligence by Daniel Goleman (1995), the topic of emotional intelligence has popularized. Programs seeking to increase emotional intelligence have been implemented in numerous settings, and courses on developing one’s emotional intelligence have been introduced in universities and organizations. But what exactly is emotional intelligence? According to Goleman, emotional intelligence (E.I.) refers to the ability to recognize and regulate emotions in ourselves and others (Goleman, 2001). Peter Salovey and John Mayer initially defined emotional intelligence as: A form of intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions (Salovey & Mayer, 1990). The current characterization and the most widely accepted. Emotional intelligence is thus defined as: The ability to perceive emotion, integrate emotion to facilitate thought, understand emotions, and to regulate emotions to promote personal growth (Mayer & Salovey, 1997). This section will review the emotional intelligence literature. First, description of two models of emotional intelligence is outlined. Second, research on the gender and age differences in emotional intelligence will be discussed. Third, the application of emotional intelligence to everyday living will be explored. Salovey and Mayer: An Ability Model of Emotional Intelligence Peter Salovey and John Mayer...
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...Study Guide: Exam #4 PSY 100 EMOTION 1. Important Concepts: Emotion, Facial Expressions, Physiological Measures, Autonomic Nervous System, Sympathetic & Parasympathetic Nervous Systems, Fight-or-Flight Response, James-Lange Theory of Emotion, Basic Emotions 2. What four components make up what we think of as emotion? 3. What are some types of physiological measures psychologists use to measure emotion? 4. What is the purpose of the autonomic nervous system? 5. What roles do the sympathetic and parasympathetic nervous systems play? When is each system most active? What physiological changes occur? 6. What is the fight-or-flight response? When does it occur and what types of reactions does it typically cause in people? 7. Are polygraphs good at detecting lies? What do polygraphs actually measure? 8. According to the James-Lange theory of emotions does feeling an emotion cause our body to physically react, or do physical reactions in the body cause us to feel emotions? What evidence do we have that this is the case? 9. What are basic emotions? What do psychologists look for when they try to identify basic emotions? 10. How do we know facial expressions for basic emotions are not learned through experience? PERSONALITY 11. Important Concepts: Personality, Unconscious, Id, Ego & Superego, Defense Mechanisms, Repression, Denial, Rationalization, Projection, Personality Traits, Myers-Briggs Type Indicator, Big Five 12. What is the difference...
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