...Company Stress and Burnout Factors Gary Dessler (2012) discusses the consequences of job stress and burnout for both the employer and employee. Most people understand the effects of stress and health but are unaware of the detrimental effects of stress for the employer and employee. The long-term effects of stress cost millions of dollars to the company and reduce the health of the employee. Job stress creates burnout and affects performance, profit, and health costs. Reducing Stress is Profitable Although there is not on cause of stress that creates problems for all people identifying stress and taking steps to reduce stress is beneficial to both the employer and employee. Dessler (2012) discusses a fact that as of 2011, only 5% of employers address stress in the work place. Only 5% of employers realize the effects of stress and burnout in the workplace and one fourth of employees attribute the “job as the number-one stressor in their lives” (Dessler, 2012, p. 309). Clearly, the discrepancy is in itself a stressor. The American Psychological Association (APA) (2012) identifies stress and burnout as leading to depression, eating and sleeping habits, emotional exhaustion, diabetes, forms of cancer, heart problems, decreased immunity leading to illnesses and even death. Stress in this paper is identified as an individualistic perception of events surrounding an individual. Two people within the same circumstances will not feel the same effects of the same situation. ...
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...Running head: STRESS REDUCTION 1 Reducing Stress to Avoid Nursing Burnout Ashley A. Dean University of Louisiana at Lafayette STRESS REDUCTION 2 Stress Stress is our body’s reaction to a stimulus that triggers our primal “fight or flight” response. This response causes a hormonal dump of adrenaline and cortisol into the bloodstream that enables our bodies to react quickly to perceived danger. These hormones cause us to become more aware of our surroundings and able to make quick decisions and movements. This “acute-stress” reaction is a good thing but continued or chronic stress over long periods of time can cause detrimental effects to your body as the body never returns to homeostasis. Chronic high levels of cortisol and other corticoids can cause a decline of your immune system, making you more susceptible to illnesses. Additionally, they increase your body’s resistance to adrenaline that is also at higher levels under chronic stress (Bryant). If we do not reduce stress then there is a very great danger of becoming burned out. First described in the 1970s by the American psychologist Herbert Freudenberger as the consequences of severe stress and high ideals experienced by people working in “helping” professions (Informed Health Online. (2013). Burnout is a special kind of job related chronic stress that results in a state of physical, emotional and mental exhaustion where you derive little or no enjoyment in your career and begin to doubt your ...
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...Problems of Stress and Burnout for Employees and Employers Introduction Work-related stress and burnout turn into a more widespread problem in the American workforce. Both employees and employers face problems when dealing with this issue. Our book defines burnout as a special type of job stress; a state of physical, emotional or mental exhaustion combined with doubts about your competence and the value of your work (Dressler, 2011). Stress is much more then just a specific situation though. Stress basically is a responsive reaction of an individual to a particular situation. This is why stress is usually difficult to cope with because every person reacts differently to a certain situation. Overwork, job insecurity, and other numerous factors have a negative effect on a person. Distress is produced, and an employee physiologically and psychologically deviates in her or his experiences in comparison to healthy functioning (Sandon, 2006). Stress and burnout are some unnecessary pressures at work can not only be detrimental to the well being of an employee but also affect the company in negative way. Causes of Stress and Burnout in the Workplace While mild stress can be beneficial to a person, providing stimulus and challenge. Stress becomes health threatening only when individuals feel unable to cope with demands expected from them. There is a clear difference between stress and burnout. Stress causes lots of anxiety and stirs up many emotions, while those suffering from...
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...STRESS AND BURNOUT I was deployed for the first time in Iraq with the First Cavalry Division. Upon completion of our first ten months of service in theater of the Diyahla Province we received a letter from the Department of Defense that our orders were changed from a twelve month tour of duty to a fifteen month tour of duty. My demeanor and morale completely changed. After working long strenuous hours defending the Iraqi people and our brothers and sisters in arms from terroristic attacks, this news of an extended deployment pushed my stress level through the roof. I did not know where I was going to find the courage and the intestinal fortitude to keep pressing on, but I knew that I had to dig deep and find it somewhere. My superiors knew that it was going to be an uphill battle to keep soldiers mentally and physically focused during our extended tour of duty. They began to split us up into smaller teams during patrols to ensure that we spent shorter hours out on patrol and that we had more time to relax in between patrols. This helped soldiers manage their time better and to more time to rest and relax. WORK-LIFE CONFLICT The demands of being a Noncommissioned Officer in the United States Army can be very challenging. You have a strenuous training regimen to keep up with but also you have up to ten to fifteen individual soldiers to mentor and supervise. This puts a strain on your lifestyle because soldiers train to complete a task not to a specific time. ...
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...Burnout Stress Syndrome in Indian Business Process Outsourcing Industry Kenan Besirevic Georgia College and State University Abstract Business process outsourcing (BPO) industry in India is an ever growing giant in the Information Technology Enabled Services Industry. Sengupta et al, (2012) study shows the industries growth and progression, some fifty percent per year is superior to any other industry in terms of job creation. However, even after such growth and promising future, the industry is facing constant attrition. Attrition is mainly brought upon the industry by its own business practices. Indian BPO industry if facing attrition from its workforce and others who see the industries practices as ones that are altering the culture and taking advantage of thousands of young workers. Young workers, eager to get a BPO job transition from high school straight to the outsourcing industry forgoing college education. The industry mainly serves Western customers and thus requires its workforce to assimilate to their culture in other to better serve them. Many Indians are forced to mask their natural accents and adapt a locational presence, and even use a western name. Such demands have created a sense of shame to be identified with Indian culture for many BPO workers. Aside from cultural and traditional complexities many BPO industries nature of work is unethical and stressful. Many young workers who are fighting to get ahead are finding themselves eating and breathing their jobs...
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.... If there is a change in the Subject/Title/Supervisor/Co-supervisor of the ongoing thesis, please use other relevant forms. Please fill in the form completely and submit the Printed Copy, which has the approval of the Department Chair to the Institute of Graduate Studies and Research (IGSR). Incomplete application forms will be returned to the Department. The Institute of Graduate Studies and Research will finalize the application. Part I. Student & Thesis Information [To be completed by the Supervisor] |Student No | | | |Student Name and|Rita Anumbose Nkendong of stressors in the workplace. Dysfunctional customer behaviors are among| | |these stressors (Boyd, 2002). Since frontline employees have intense face-to-face or voice-to-voice interactions with customers, | | |they seem to be faced with aggressive behaviors of customers (Karatepe, Yorganci, & Haktanir, 2009). | | |Customer-related social stressors are composed of four dimensions: disproportionate customer expectations, customer verbal | | |aggression, disliked customers, and ambiguous customer expectations (Dormann & Zapf, 2004). Disproportionate customer | | |expectations refer to “situations in which customers tax or challenge the service that they want to receive from the service | ...
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...Occupational Therapy and Compassion Fatigue: How to help the caregiver get care By Randi Johnson Hanson MSRS, OTR/L The topic of “Compassion Fatigue” has been a hot topic within the caregiving profession of nursing in the past decade. Joinson (1992) defines compassion fatigue as “a unique and expanded form of burnout in which the environmental stressors of the workplace coupled with the patient’s physical and emotional needs contributes to the caregiver becoming tired, depressed, angry, ineffective, apathetic and detached”. Given the psychosocial demands of occupational therapy as a hands-on caregiving profession, it is my proposal that we look at compassion fatigue within the realm of O.T. and how to help prevent it and how to refresh and renew ourselves in order to best meet our patient’s needs. As an occupational therapist, part of our practice involves helping our patients determine what their optimal level of function is given any underlying deficits. We may see people with psychological deficits (TBI, DD, and mental illness), physical deficits and age related deficits and it is our job to get them “back to the highest level of independence possible”. As with any caring profession, as OT’s we may take on the burdens and issues of our patients as our own. Under normal circumstances, this can be helpful in planning goals and treatment modalities, but if we start to experience compassion fatigue, we may be actually internalizing the traumas of our patients to the point...
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...Employee Burnout According to Lewis, Packard, and Lewis, (2007) “burnout can be defined as a state of physical, emotional, and mental exhaustion resulting from involvement with people in emotionally demanding situations” (Lewis, Packard, & Lewis,(2007), (p., 132). Another concept to burnout According to "Job Burnout: Job Factors That Contribute To Employee Burnout" (2010), “The extinction of motivation or incentive, especially where one's devotion to a cause or relationship fails to produce the desired results” (What Makes Some Jobs More Stressful?). Burn out can have a bad affect on the agency, the employee, and worst of all on the clients. Employee burnout is not limited just to staff, burnout can also affect upper management. Studies have shown that the causes for burnout stem from three important issues. The first is emotional exhaustion. When a HSW deals with the problems his or her clients have day in and day out, there comes a point where the HSW can no longer deal with the problems and becomes emotionally exhausted. The second issue is a sense of a lack of personal accomplishment. The HSW starts to think that they are making no difference. He or she has the sense they are making no difference in helping their clients with the problems and issues he or she have. The third issue is the most damaging to the agency, the employee, and the clients. Depersonalization can affect a HSW without their knowledge. The HSW may never know they are doing it until it brought to...
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...The potential for counselor burnout is an extremely common theme in the field of counseling. The occupation chosen by people in this field to listen and witness the hardships of life and the immoral things that individuals can impose on one another will inevitably begin to weigh on the counselor. In order for the counselor to continue to assist their clients in a positive manner they will need to be conscious of their mental and health state and practice self-care. The segment of self-care that is important is the office in which the counselor is employed. For a newly practicing counselor there are obstacles that cannot be expected, however, the veteran counselors should be open to answering any questions or concerns that they have. Oser,...
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...Nursing Burnout Bridget Solomon Grand Canyon University Spirituality in Health Care, HLT-310V Charles Self January 9, 2015 Nursing Burnout Sitting on my couch yesterday I was scrolling through my Facebook page, when I came across one of my girlfriend’s posts. It was an article written by an inner city emergency room (ER) nurse. The name of the article was, Madness: tales of an emergency room nurse and how I became a bitch. The article talked about the everyday work life of an emergency room nurse. I am an emergency room nurse and have never worked in any other department and this article hit close to home for me. The article talked about the emotional and physical abuse that only an ER nurse would understand. After reading the article it made me think about nurses combating compassion fatigue. Some people might ask, “ What is compassion fatigue?” In this paper I will talk about the cause of compassion fatigue, talk about warning signs, physical, emotional, and spiritual needs of a caregiver, and last some coping techniques. Causes of Compassion Fatigue Compassionate fatigue refers to the physical, emotional, spiritual, and social exhaustion that overcomes individuals and leads to persistent decline in their desire, energy, and ability to care for other people (Bush, 2009). As nurses our role is to be the patient’s number one caregiver. Many studies show that nurses experience a high level of compassion fatigue. Not a day goes by during a nurse’s shift where we aren’t...
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...Information Systems, Jones College of Business, Middle Tennessee State University, MTSU Box 45, Murfreesboro, TN 37132 U.S.A. {nita.brooks@mtsu.edu} Cynthia K. Riemenschneider Management Information Systems Department, Hankamer School of Business, Baylor University, 1 Bear Place #98005, Waco, TX 76798-8005 U.S.A. {c_riemenschneider@baylor.edu} 1 While the U.S. economy is recovering slowly, reports tell us that the supply of information systems (IS) professionals is declining and demand is once again on the rise. With organizations challenged in their efforts to hire additional staff, IS professionals are being asked to do even more, often leading to burnout, turnover, and turnaway intentions. Building on Ahuja et al.’s (2007) work on turnover intentions and using the job demands– resources model of burnout as an organizing framework for the antecedents to exhaustion from IS career experience (EISCE), this illustrative research note draws attention to exhaustion in IS professionals that spans an individual’s professional career. Findings indicate that IS professionals’ perceived workload (demand) was associated with higher levels of EISCE, whereas fairness and perceived control of career (resources) were associated with lower levels of EISCE. The influence of EISCE on affective commitment to the IS profession (ACISP) was found to be negative and, ultimately, ACISP fully mediated the effect of EISCE on the intention to turn away from an IS career. The results...
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...of the medical staff has different ways of dealing with the stress that they have to deal with. Each has found their own way of dealing with the emotions that go along with a position that deals with patients that need that extra emotional support. They accomplish their emotions by focusing on the task at hand which is taking care of the patient and letting them know that they are there for them to help them both mentally and physically. Most medical staff employees, who deal with the type of trauma that these three individuals deal with every day, have to find their own way to deal with their emotions. You can’t go to work and look at your patients and show emotions, because those patients rely on you for support to help get them through every day by knowing that you are there for them. I believe that they do effectively manage their emotions, because none of them show their emotions in front of their patients. I know from experience that if you are someone who shows emotions easily and a situation arises and your emotions come out, it can make the situation difficult to get through. They keep their emotions to themselves and then let them out when they are not around the patients. People feel off of other people’s emotions, so you have to learn to separate your emotions. 3. Stress occurs when situations arise that challenges or threatens you and you have to find ways to handle those situations. Stress is something that can occur at any time or any place. You can...
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...Abstract Millions of nurses everyday are struck by initiating and rendering empathetic care to patients and families. Daily, nurses are also subject to a multitude of crises, high acuity sets and increased workloads. The psychological demands of a nurse, under incomprehensible amounts of stress, has yet to be addressed in depth. Compassion fatigue is a label stuck to the caregiver who becomes victim to continued strain in meeting the needs of patients and families suffering from critical, traumatic, or end-of-life needs. Because of compassion fatigue, the emotional, mental, and physical health of the nurse is at stake. Little has been done to prevent compassion fatigue in the workplace. However, voices are beginning to advocate for nurses who are in the trenches day in and day out by initiating compassion fatigue interventions. These include mentorship programs, educating healthcare staff on compassion fatigue symptoms, and speaking to state legislators who are able to enact change in the healthcare setting. The implications of personal health, patient satisfaction, job satisfaction, and joyfulness are in jeopardy. Keywords: compassion fatigue, empathetic care, psychological demands, compassion fatigue interventions, compassion fatigue prevention, compassion fatigue symptoms, patient satisfaction, job satisfaction, mentorship programs A new nurse and her preceptor have a seven patient assignment. The preceptor is called away to attend to another matter, leaving...
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...whom I admire but have never met. Barbara Walters Juggling Misconceptions about Helping Others * I can fix the problem and everything will be ok. * If I care enough, everything will turn out right. * I have enough resources on my own to fix it. * The person I’m helping will appreciate everything I do. * I know what I’m getting into. 5. Definitions * Stress: the nonspecific response of the human organism to any demand placed upon it * Suffering: a state of severe distress associated with events that threaten a person’s intact state * Compassion: deep awareness of the suffering of another person along with the wish to relieve that suffering * Compassion Fatigue: A state of tension and preoccupation with an individual or cumulative trauma of clients as manifested in one or more ways including re-experiencing the traumatic event, avoiding triggers or feeling numb, or feeling persistent arousal. Or The natural consequence of stress resulting from caring for and helping traumatized or suffering people. * Burnout: a state associated with stress that usually happens when the perceived resources are less than the perceived needs. It results in emotional exhaustion, depersonalization, and feeling a sense of diminished accomplishment. 6. COMPASSION FATIGUE TRAJECTORY * The Zealot Phase: committed, problem solving, ready, enthusiastic,...
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...Running head: COMPASSION FATIGUE: CARING FOR THE CAREGIVER Compassion Fatigue: Caring for the Caregiver Kimberly Flowers Grand Canyon University Spirituality in Health Care HLT-310V Patricia Mullen March 24, 2012 Compassion Fatigue: Caring for the Caregiver Introduction Compassion represents an “acknowledgement of another’s suffering and is accompanied by the expression of a desire to ease or end that suffering.” (Van der Cingal, 2009, p. 124) This is a fundamental characteristic usually found in health care workers and nurses especially. In one twelve hour shift, a nurse’s job can change from taking vitals and administering medications to performing life saving measures or even holding a dying patient’s hand as they transition from this world to the next. And in that same few hours, a myriad of emotions can flood the soul with such force it leaves one drained and exhausted. This would be a very difficult roller coaster of emotions for anyone, but multiply that times three or four days per week for many years. It is no surprise that health care workers are extremely susceptible to emotional and physical fatigue, also known as compassion fatigue. Compassion fatigue is that fatigue brought on by giving so much of one’s self for an extended period of time without taking time to revive or replenish one’s own physical, emotional and spiritual needs. This paper will explore the nature and causes of five major...
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