1. What are the core business processes (i.e. high level; major business and financial services) performed at Bank of America as part of its product and service offerings?

Core Bank of America Business Process: | Activities within the Core Process | people management | * recruiting * performance management * staff development * payroll * benefits administration | financial management | * general ledger * accounts payable * accounts receivable * reporting and compliance * cash management * asset management | | | | | | | add as many rows as required…… | |

2. List the sequential, descriptive steps required in a typical ATM transaction (your choice), such as drawing out cash or transferring funds from one account to another. Be sure to include those steps executed by local ATM system itself as well as those done by information systems housed within the Bank’s centralized data center. Use this table to organize your responses.

Steps by Customer | Steps by ATM System | Steps by other Banking Systems | Practice basic safety procedures | | | Insert the card into the ATM | Request card | Verify authenticity of the card | Remove the card | | | Select machine’s language | Receive card | | Enter the pin number | Pin number | | Select your form | | | | | | | | | | | | | | | | | | | | |

3. Why do the core processes at the Bank of America require centralized information systems? a. . b. . c. . d. . e. add as many bullets as required. 4. What information is generated as part of ATM business processes and how are they employed within the Bank to transact, to manage, and to innovate (i.e. contribute to the Bank’s competitive advantage)?
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Transactional Uses of Information | information type: | information use: | | | | |