...MGMT 3311 StubHub Case Management Study StubHub, Inc. operates as an online ticket marketplace for fans to buy and sell tickets for sports, concerts, theater, and other live entertainment events. Jeff Fluhr and Eric Baker founded the company in 2000. It is headquartered in San Francisco, California. As of February 13, 2007, StubHub, Inc. operates as a subsidiary of eBay Inc. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. Despite the competition, StubHub managed to attract 2.1 million unique visitors per month and generate over $100 million in revenue. [1] The adjustments made over time to its business model have proven to be effective. StubHub consistently ranks #1 and remains the nation's leading secondary ticketing Web site, according to exclusive industry rankings by TicketNews. However, a new strategy is required to create additional growth and profit. A situational analysis (SWOT analysis) is an assessment of the strengths and weaknesses in an organization’s internal environment and the opportunities and threats in its external environment. StubHub’s strengths include its basic strategy and unique transaction capabilities. Their system is well developed and unique. It is comprised of ticket exchange, event information, and guaranteed delivery...
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...Ticket stubs Instructions 1 Buy a high quality sturdy travel journal. A pamphlet that is held together by staples will fall apart in days. Be sure your travel journal is bound like a book. Hard bound travel journals are the best. It doesn't need to be printed as a travel journal. It just has to be a book with a lot of empty pages. 2 Get in the habit of writing in your travel journal every day. When you are on a busy journey it is easy to forget to write. You will regret this later when priceless memories are forgotten. You may promise yourself that you will go back and write about your experiences later, but that almost never happens. Take a few minutes every day and jot down your memories. It doesn't have to be long, just on a regular basis. Sponsored Links Got A Manuscript? Are You Ready To Publish Your Manuscript? Sign Up Now! m.partridgepublishing.com/Singapore 3 Use your "down time" for your travel journal. There is a surprising amount of sitting around while traveling. You can always jot down a few lines in your travel journal when you are on trains, waiting for planes, drying your laundry, or waiting in line. 4 Date your entries in your travel journal. In your heading write down the day, where you are, who you are with, maybe even the weather and what you ate that day. These are the first details people tend to forget. Years later when you read your journal you will know exactly what you were doing on that day. The memories will come rushing back...
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...MKTG 396 Alana S. Manning Student ID: 3144948 Assignment 3 “StubHub: Ticket Scalping, a Respectable Endeavour?” Question 1 (20 marks) Identify the strengths and weaknesses of StubHub as well as the threats and opportunities this organization is facing. Note: Use point form with very explicit statements. (There are 2 marks available for each good point. Limit your answer to 10 points). Strengths: 1. Stubhub offers a risk free experience the ‘FanProtect Guarantee’ for ticket purchasers whereby they will not be charged for any purchases until Stubhub receives confirmation of delivery of those tickets. 2. Stubhub has a competitive advantage over other ticket reselling companies because they list the tickets for the seller for free, and split the fee upon a successful purchase between the seller and buyer. Also, Stubhub assumes very little risk with their business because they don’t actually carry their own ticket inventory. 3. Stubhub doesn’t disclose the names of the sellers, they have a purely level playing field among the sellers and that provides a more transparent purchasing experience for the buyers. They tickets are all comparable for their venue, price, seat number etc. regardless of the vendor selling the ticket. Additionally Stubhub will prohibit any sellers found to be illegitimate vendors from using their site. 4. Stubhub has capitalized on the professional sports team market by signing...
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...Solution for Installation Error for HP Devices – Windows Vista We have detected that you were unable to successfully complete the installation for your HP device. All of the files that we attempted to install have been removed. Follow the procedures in this document to install your HP device after receiving an installation error. Note|Please make sure you have turned off and restarted your PC before trying the steps outlined below.| Step 1: Run the Disk Cleanup utility The software installation process uses certain system folders for preparing files for installation. Periodically, these folders need to be cleared. Prior to installing again, run the Disk Cleanup utility, which will help you: · Delete temporary Internet files · Delete downloaded program files · Empty the Recycle Bin · Delete files from the temporary folder · Delete files created by other Windows tools · Remove unused, optional Windows components To use the Disk Cleanup utility: 1. Click Start ( ), click All Programs, click Accessories, click System Tools, and then click Disk Cleanup. 2. After the Disk Cleanup utility analyzes the hard drive, a report with a list of options appears on the computer. Click the appropriate check boxes to remove unwanted files from the computer, and then click OK. 3. Click Yes on the confirmation screen that appears on the computer. Step 2: Reinstall HP Software Note|Before starting the installation process again, please confirm the following:· Unplug the USB...
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...convenient service. According to US Airways 10k report, US Airways offers 3100 flights daily to more than 200 communities in the United States, Canada, Mexico, Europe, the Middle East, the Caribbean and Central and South America. US Airways has dominated the Customer Service Key Survival Factor (KSF) by achieving six first place baggage handling, first place on time-performance by also offering a program that allows passengers to earn mileage for each paid flight. US Airways utilize a system that helps to attract more customers, generate more revenues and saves cost that are not necessary. US Airways makes contracts with smaller carriers agreeing that these small carriers would transfer the passengers from a low-density market to their main hubs. The small carriers acting as suppliers to US Airways also benefit by carrying the name from a recognized company and also getting more customers. There is a connection between the strategies that US Airways use and the key survival factor. According to the US Airways 10K report, one of the largest costs for the business is the high cost of fuel. The cost of a gallon of fuel increased by 1.28 billion from 2010 to 2011. This big increase can affect the ability to maintain or increase fares and the passenger demand. We cannot control the environment that we live in political, economical, government regulations, natural disaster, etc. all this changes can affect the fuel price. US Airways will have to come up with an strategy to control this...
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...of airports— A) Hub airport—to be a hub airport one had to provide efficient, convenient and low cost services to attract airlines to choose it as their route destination and travelers to choose it as a transit port. To become a hub, airports needed to meet two basic conditions: excellent position and huge air transport market and transit demands. B) Trunk airport—Trunk airports were those in provincial capitals, capital cities of the autonomous regions and economically developed cities. The role of the trunk airports was to transport local travelers and travelers from adjacent regional airports to other trunk airports. C) Regional airports—Regional airports were also known as local airports. They were small and built in remote areas. The main role of regional airports was the transportation of local passengers. Feng Wang was the general manager of market development for the Dalian Airport –his primary goal was to establish the Dalian Airport as a major regional hub in the Northeast and Bohai Rim of China—second only to Beijing International airport. In 2002, China’s civil aviation industry restructured and handed over 90 airports across the country to local governments, removing the protection of the central government. From this point onwards Dalian Airport had to compete with other airports as well as rail, road and sea transport. The issue before Wang was how could Dalian Airport benefit from the restructure and develop into a regional hub given its relatively...
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...San Francisco International Airport Position Paper: Guest Experience Entering the doors of an airport may be worrisome and timid especially if it’s a first time traveler particularly for a child. The first time experience would always trigger a memory in regard to the factors of sight, smell, hearing, taste, and touch. That particular memory should be able to captivate the most remarkable experience that child has ever had in an airport, which should be a positive guest experience rather than a negative. That experience should be meaningful enough to provide he/she with the courage to become a future frequent flyer. The future for airport guest experience appeals to modernity and contemporary, which should actively engage each of the physical senses to stimulate a positive everlasting guest experience. This guest experience is key to acquiring a strong market appeal, high profitability, and brand loyalty in order to become competitive and sustainable in the market. The top airport in the world recognized for their overall excellence among 100 airports is Singapore Changi Airport. This particular airport is a perfect example of providing an everlasting guest experience, which features appealing entertainment, architectural designs, and abundant convenient shops, amenities, and services (http://www.worldairportawards.com/Awards_2013/top100.htm). The current features SFO has that classify itself as one of the top airports in the region in terms of guest experience...
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...BAE Automated Systems Executive Summary This report concerns the automated baggage handling system which was built by BAE Automated systems. Faced with the need for greater airport capacity, the city of Denver elected to construct a new state- of- the- art airport that would cement Denver’s position as an air transportation hub. Covering a land area of 140km-squared, the airport was to be the largest in the United States and have the capacity to handle more than 50 million passengers annually. A mechanized baggage system was at the heart of the new Denver Airport, as for all major new airports. In the case of Denver, this was to be something unique: the “integrated Automated Baggage Handling System”, originally designed to distribute all baggage, including transfers- automatically between check-in, the aircraft and pick-up on arrival. The airport’s baggage handling system was a critical component in the plan. By automating baggage handling, aircraft turnaround time was to be reduced to as little as 30 minutes. Faster turnaround meant more efficient operations and was a cornerstone of the airports competitive advantage. Despite the good intentions, the plan rapidly dissolved as underestimation of the project’s complexity resulted in problems and public humiliation for everyone involved. Thanks mainly to problems with the baggage system, the airport’s opening was delayed by a full 16 months. Expenditure to maintain the empty airport and interest charges on construction...
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...10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace them with 100BASE-T capable switches. I would start by recommending that they ditch the 10 Mbps hubs and replace...
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...http://business.flydenver.com/community/masterplan/faqs.asp What is an Airport Master Plan? As defined by the Federal Aviation Administration (FAA), an airport master plan is a comprehensive study of an airport and usually describes the short-, medium-, and long-term development plans to meet future aviation demand. Airport master plans serve as facility development guides for a long-range planning horizon (usually 20 to 25 years), and summarize an airport’s strategy for the development of the airport. The goal of a master plan is to provide the framework needed to guide future airport development that will cost-effectively satisfy aviation demand, while considering potential environmental and socioeconomic impacts. Master Plans also provide the airport with the tools to react to uncertainties by examining key trends in the aviation industry, such as changing airline business models, improvements in technology, and local/regional economics that could affect airport activity. Master plans vary in the level of detail and complexity depending on the size, function, issues and challenges of the airports under study. FAA Advisory Circular 150/5070-6B Airport Master Plans provides guidance for the preparation of airport master plans. Read the FAA Advisory Circular (Adobe PDF) Specific objectives of the Master Plan Update put forth by Denver International Airport (DIA) include the following: Maintain and ensure the safety and security...
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...any further happenings. Further research into perfecting this system needs to be a top priority due to the fragile nature of the problem. INTRODUCTION By investing in a computer monitoring system that would monitor the structural integrity of structures, like bridges and buildings, the benefit would be much more valuable in the long run by saving lives and money. Instead of waiting for a disaster and then sending experts out to the scene to find out what happened there needs to be a monitoring system to give warning before the disaster even comes to pass. This technology would be a lot like using seismographs. The system would have to be wireless and would connect to a hub within a certain parameters. These hubs would be sporadically built in areas around the world. The individual hubs would monitor a certain number of structures for any sign of structural failure. The structures would be fitted with clamp/fastening components that...
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...decision making Synopsis Dysfunctional decision-making is the poison that kills technology projects and the Denver Airport Baggage System project in the 1990’s is a classic example. Although several case studies have been written about the Denver project, the following paper re-examines the case by looking at the key decisions that set the project on the path to disaster and the forces behind those decisions. Background What was to be the world’s largest automated airport baggage handling system became a classic story in how technology projects can go wrong. Faced with the need for greater airport capacity, the city of Denver elected to construct a new state of the art airport that would cement Denver’s position as an air transportation hub. Covering a land area of 140 Km2, the airport was to be the largest in the United States and have the capacity to handle more than 50m passengers annually. The airport's baggage handling system was a critical component in the plan. By automating baggage handling, aircraft turnaround time was to be reduced to as little as 30 minutes. Faster turnaround meant more efficient operations and was a cornerstone of the airports competitive advantage. Despite the good intentions the plan rapidly dissolved as underestimation of the project’s complexity resulted in snowballing problems and public humiliation for everyone involved. Thanks mainly to problems with the baggage system; the airport’s opening was delayed by a full 16 months. Expenditure to...
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...1. Is the decision to build a new airport at Denver strategically a sound decision? 2. Perform an analysis for strengths, weakness, opportunities, and threats (SWOT) on the decision to build DIA 3. Who are the stakeholders and what are their interests or objectives? 4. Did the airlines support the decision to build DIA? 5. Why was the United opposed to expansion at Font Range Airport? 6. Why was the new baggage handling system so important to United? 7. What appears to be the single greatest risk in the decision to build DIA? 8. What impact do the rating agencies (i.e. Moody’s and Standard & Poor’s) have in the financing of the airport? 9. Assume that DIA finally opens and with a debt of $3billion. Is the revenue stream sufficient to pay interest each year and pay the principal at maturity? 10. What options are available to the DIA if the coverage falls below 100%? 11. Is there additional revenue space available (i.e. unused capacity) ? 12. What is the function of the Project management team (PMT) and why are two companies involved? 13. When did the effectiveness of the project management team begin to be questioned? 14. Did it sound as though the statement of work/ specifications provided by the city to the PMT were ‘vague’ for the design phase. 15. During the design phase, contractors were submitting re- estimates for work. 30 days after the original estimates and the new estimate were uo to $50 million larger than the prior estimates. Does this reflect...
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...Identifying the Real Problem For the type of work that I do, I face different problems every day. Working with bicycles provides many different problems that are not always the same. So using the same approach does not always work, even though there may be similar symptoms. There was a bicycle that I had to deal with that was not shifting properly in the rear shifter. My initial thought was that the derailleur itself was out of position. Having defined the problem, I implemented several solutions that help to solve this problem. Having spent almost a half hour trying to fix the problem, I realized that I was not making any progress. At that point, I implemented another possible solution and completely replaced the rear derailleur, which took another half hour. I took another half hour and still had not solved the problem. So, I just spent an hour and a half making no progress at all and actually kind of taking a step back by pushing the derailleur out of position. I then got a hold of another Bicycle Technician in the area and was able to redefine the problem correctly. I ended up checking the chain and found that it had stretched, making it impossible to properly set the derailleur in a position of no jumping in the chain. This solution took less than a minute to solve the problem, compared to taking over an hour to fail at correcting a failed problem. This has helped me immensely in my life because now I know that I need to take multiple approaches to problems...
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...Lab 2 Switches versus Hubs Overview Ethernet hubs work at the physical layer, simply repeating any frames they receive on one port onto all other ports. For this reason, they are also called multiport repeaters. Switches, on the other hand, forward frames only to the port that is connected to the frame’s destination. All the nodes connected to a hub are considered to be part of the same broadcast domain. In other words, any frame transmitted by one of the nodes will be received by all the rest. This configuration can limit throughput, as all nodes must share the capacity of the LAN. Since switches forward frames only on a single line, they create multiple broadcast domains, leading to great gains in throughput. The throughput of a switch is restricted, however, by its processing speed, the speed at which it can forward frames onto the correct outgoing link. Objective To examine the change in throughput in a local area network when upgrading from a hub to a switch. Build the Simulation Model Start up OPNET IT Guru Academic Edition. Select the File tab => New... Choose Project and click on OK. Change the Project Name to xx_Switch_vs_Hub (where xx are your initials). Set the Scenario Name to Hub and click on OK. In the Initial Topology window, select Create Empty Scenario and click on Next. In the Choose Network Scale window, select Office and click on Next. In the Specify Size window, accept the default values and click on Next. In the Select Technologies window, include the...
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