Answer for Case 1A: Trader Joe’s
1. How does Trader Joe’s design jobs for increased job satisfaction and higher performance?
Job satisfaction has positive relationship with higher performance. The satisfied employees will produce organizational citizenship behaviors which will impact on the higher performance workforce. Trader Joe’s has designed jobs to increase job satisfaction by showing appreciation in providing more benefits to their employees than other chain grocers. Trader Joe’s provide benefits include medical, dental, and vision insurance, company paid retirement, paid vacation and 10% employee discount. Through these benefit, Trader Joe’s achieve its objective to give 100% job satisfaction to its employees. In relation with the job performance, when the employees happy with such benefit, they are willing to work hard to achieve higher performance.

Traders Joe’s also recruits people with the effective managerial skills which are the combination of technical skills, human skills and conceptual skills. Trader Joe’s train its employees to perform specialized tasks using knowledge and expertise gained from the experience. Each of the employees are very good in product knowledge because they have been encourage to taste and learn about the products first before they ready to sell to the consumers. Means, the employees can share the experience using or taste the product and to convince the consumers. As a result, the knowledgeable and responsiveness of the employees meet its objective on the higher performance with the impact from positive job satisfaction.
2. In what ways does Trader Joe’s demonstrate the importance of each responsibility in the management process – planning, organizing, leading and controlling?

Trader Joe’s are able to demonstrate the importance of each responsibility in the management process by establishing the four functions in