Tell Us About Yourself
Mandatory fields are marked with an asterisk.Please answer the following questions as accurately as possible. 1. Are you proficient or fluent in any of these languages? Arabic Bengali Chinese (Cantonese) Chinese (Mandarin) Chinese (Other) English French German Gujarati Hindi Italian Japanese Korean Portuguese Punjabi Spanish Urdu Other (please specify in profile) 2. Do you have the legal right (i.e. appropriate documentation/work permit) to work in the location in which you are expressing an interest? Yes No 3. For U.S. positions only: Can you, within three days of employment, submit verification of both your identity and your authorization to work in the U.S. pursuant to the U.S. Immigration Reform and Control Act of 1986? (Applicants to positions outside of the U.S. please choose N/A) Yes No N/A 4. For U.S. positions only: Will you presently or in the future require sponsorship for employment visa status (e.g. H-1B status)? (Applicants to positions outside of the U.S. please choose N/A) Yes No N/A 5. For U.S. positions only: (Applicants to positions outside of the U.S. please respond N/A) Is any additional information relative to change of name, use of an assumed name or nickname necessary to enable a check on your arrest/conviction, work or school records? If yes, please provide other names used with dates in the following format: (first/middle/last) Date(mm/yyyy) or N/A if not applicable. 6. Are you related to an employee of J.P. Morgan Chase & Co. including any subsidiaries or affiliates? If yes, please specify the name of related employee. If no, please respond N/A. 7. For U.S. positions only: (Applicants to positions in Philadelphia, PA in accordance with Philadelphia municipal law, please respond N/A now but JPMorgan Chase will inquire about your criminal history later in the onboarding process, if an offer of employment is extended.) Have you ever been convicted of, or plead guilty to, an offense other than a minor traffic violation? Include offenses for which you pled no contest or received probation; you may exclude convictions which have been ordered fully expunged (i.e. removed from your criminal record by a specific court order) or sealed by a court of law. (Offenses involving the possession or use of false identification for underage drinking and similar offenses should be disclosed. Offenses for driving under the influence, and driving while impaired DO NOT need to be disclosed unless the position for which you are applying requires driving as a routine job duty.) If yes, please explain. If no, please respond N/A. 8. For U.S. positions only: (Applicants to positions in Philadelphia, PA in accordance with Philadelphia municipal law, please respond N/A now but JPMorgan Chase will inquire about your criminal history later in the onboarding process, if an offer of employment is extended.) Have you entered on or after November 29, 1990, any program of court supervision or deferred prosecution or some other pre-trial diversion or similar program for an offense involving theft, breach of trust, dishonesty, money laundering, or the illegal manufacture, sale, distribution or trafficking of drugs? If yes, please explain. If no, please respond N/A. 9. For U.S. positions only: (Applicants to positions in Philadelphia, PA in accordance with Philadelphia municipal law, please respond N/A now but JPMorgan Chase will inquire about your criminal history later in the onboarding process, if an offer of employment is extended.) Are you currently under indictment for, or do you currently have any pending criminal charge for any offense, including but not limited to, offenses involving theft, breach of trust, dishonesty, money laundering or the illegal manufacture, sale, distribution or trafficking of drugs? If yes, please specify. If no, please respond N/A. 10. WHEN ANSWERING THE FOLLOWING 3 QUESTIONS, PLEASE INDICATE YES IF THIS OCCURRED TO YOU PERSONALLY OR AT AN ORGANIZATION IN WHICH YOU EXERCISED CONTROL. WHEN PROVIDING THE EXPLANATION INCLUDE THE DATES, REGULATOR, FACT DESCRIPTION, AND DESCRIBE ANY PENALTY, FINE, OR OTHER OUTCOME. (1) Have you ever been the subject of any actions by a governmental authority, licensing agency or self-regulatory authority (for example the SEC, OCC, FDIC, FINRA, DOJ) that resulted in any finding, conviction or settlement, other than previously disclosed in this application? If yes, please explain. If no, please respond N/A. 11. (2) Have you been notified in writing that you are the subject, or a potential subject, of an action that could result in a “yes” answer to question one above? If yes, please explain. If no, please respond N/A. 12. (3) Are you currently or have you ever been, a named defendant/respondent in any civil lawsuits or arbitrations involving allegations of misconduct related to financial services? If yes, please explain. If no, please respond N/A. 13. Were you referred by a non-employee to this role? If yes, please describe the nature of the relationship with your referral. Please be sure to specify if this person is a public official and to be specific for all three parts of this question. If this is not applicable to you, enter N/A. 14. Are you at least 18 or if you are under 18 years of age, are you authorized to work in the state for which you are applying? Yes No 15. Have you previously been employed by or worked on the premises of JPMorgan Chase or any of its predecessor organizations, including Bank One, Washington Mutual or Bear Stearns?

For a complete list of predecessor organizations click the following link, careers.jpmorganchase.com/cm/cs?pagename=Chase/Href&urlname=jpmc/careers/legacy-orgs.

If yes, specify by whom, under what name you worked there, your employee ID and what the dates were of your employment. If no, respond N/A. 16. Have you ever been refused, or had revoked, bonding coverage at a previous employer? (Bonding coverage refers to a type of insurance carried by employers.)

Please respond - No or Yes. If yes, provide full explanation in the box provided.
17. Have you, or your spouse, domestic partner or minor child, made any political contributions in the last two years, to a U.S Political Candidate at any governmental level (Federal office, State, Local or Political Action Committee)? Yes No 18. Are you currently a commissioned Notary Public in any state or a licensed Attorney in NJ, ME or MO (therefore having the authority to notarize documents)? Yes No 19. Consistent with its obligations under the Americans with Disabilities Act of 1990 and applicable state and local laws, JPMorgan Chase will provide a reasonable accommodation for the known disabilities of job applicants. If you require a reasonable accommodation during the application process, please inform either the recruiter or line manager who contacts you for a specific opportunity.

I hereby affirm that I have provided complete and accurate answers to all of the questions above and that all of the information I will provide with this profile is accurate. Note: Providing inaccurate or incomplete answers or information may result in corrective action up to and including termination or disqualification from consideration for employment. Yes No
Job-Specific Questions
Mandatory fields are marked with an asterisk.Please answer the following questions as accurately as possible. 1. How many years of experience do you have in operations, retail and/or deposit risk management? None Less than one year One to three years Three to five years More than five years 2. Please indicate the computer applications with which you have experience. Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Access Microsoft Project Lotus Notes None of the above 3. What is your proficiency level with PC Windows navigation? No prior experience Novice Intermediate Advanced Expert 4. Please select the behaviors for which you have demonstrated a high degree of excellence. Client Focused Initiative Teamwork Decision Making Adaptable and Flexible Results Oriented Problem Solving Organization Prioritization Time Management Analytical Negotiation Communication None of the above 5. Please indicate the areas of customer service have you had experience in.(Check all that apply.) Call Center Retail Store Office/Administrative/Reception General Banking Other None of the above 6. Do you possess a strong understanding of business transactions, coupled with a knowledge of account flows and financial documents? Yes No 7. Please indicate the areas in which you have previous operational experience Transaction processing of trade life cycle (pre-trade, execution, post trade) Data Entry Settlement or confirmation processing System production problems and resoultions Difference identication, resoultion Reference data Credit Quality Assurance Risk Management Client Management None of the above
Detailed Skills
Please fill out the following skills evaluation form.To complete the skills assessment, you must certify that the information provided is true and accurate by selecting the statement at the end of the list.Note that a previous assessment has already been completed. Verify the answers and update them, if necessary.
1. Answer inquiries and provide information to customers Proficiency None Beginner Intermediate Advanced Expert | Experience None Less than 1 year 1-3 years 3-5 years 5 years or + | Last Used Never Current Last year 1-3 years ago 3-5 years ago 5 years ago + | Interest None Low Medium High |

2. Working in a call center Proficiency None Beginner Intermediate Advanced Expert | Experience None Less than 1 year 1-3 years 3-5 years 5 years or + | Last Used Never Current Last year 1-3 years ago 3-5 years ago 5 years ago + | Interest None Low Medium High |

3. Analytical reasoning Proficiency None Beginner Intermediate Advanced Expert | Experience None Less than 1 year 1-3 years 3-5 years 5 years or + | Last Used Never Current Last year 1-3 years ago 3-5 years ago 5 years ago + | Interest None Low Medium High |

4. Risk management Proficiency None Beginner Intermediate Advanced Expert | Experience None Less than 1 year 1-3 years 3-5 years 5 years or + | Last Used Never Current Last year 1-3 years ago 3-5 years ago 5 years ago + | Interest None Low Medium High |

5. Identify potential fraudulent information or records Proficiency None Beginner Intermediate Advanced Expert | Experience None Less than 1 year 1-3 years 3-5 years 5 years or + | Last Used Never Current Last year 1-3 years ago 3-5 years ago 5 years ago + | Interest None Low Medium High |
I have provided an accurate assessment of my experience, knowledge and abilities for the listed skills.