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The peer interview assignment consist to contact the classmate that comes right after you based on the last name and find out about Name, Employment, Job Duties, Future Goals, Leadership Strengths, and Leadership Weaknesses. Jason Gray is the student that comes right after me and he is a full-time worker at Duke University located in Durham NC.
Jason is working as an IT Service Desk manager for the Fuqua School of business. His primary duty is to ensure that they have appropriate staffing levels to assist faculty staff, students and visitors. His team provides first support for all technical issues via phone, e-mails, and walk-in. he monitors e-mails and service desk tickets to ensure that the work is done in timely manner and procedures have been followed. He is also coordinate training for Staff member and work with other IT groups within the university.
For the next five years, he would like to be an IT manager in an organization with greater scope of work and responsibilities.
About the leadership strengths, Jason provide a big help for his stuff such as opportunities for growth and development, eliminating obstacle that may hinder employees work, stepping in when customer may become abusive or unreasonable with support request. He has strong interpersonal communication skills, know very well how to prioritize multiple issues to enforce the service desk performance.
About the leadership weakness, Jason lack of company’s “big picture” view or inspiring vision to create something new. In fact he is unable to provide any recommendation or improvement that can be beneficial for his company. His experience is based mostly on reactionary customer support. Based on Jason leadership weakness, I found two websites that will help him to improve his leadership vision: 1.

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