...Case Study – bKash Building the largest payment service provider in Bangladesh! CONFIDENTIAL Aiaze Mitha, Neu-Anspach, 20 November 2013 Bangladesh Demographics Population 160 m Financial Access Banking Penetration ONLY 14% Telco Penetration 60% ( 96 m ) Banglalink(45m), Grameenphone(40m), Robi(31m), Airtel(17m) etc Need for Mobile Money • Agro based economy , need to Improve access to financial services • Significant domestic and international remittances • A service that can be linked to microfinance CONFIDENTIAL 2 Overview Description Partners A Joint Venture of BRAC Bank and Money in Motion of the USA was launched in July, 2011, dedicated to serve the unbanked. BRAC (Bank) Money In Motion(Technology) Seg1 – 60 millions do not have banking access but have mobile phones . 83% population lives on less than $2 a day. Target Consumer Segments Seg2 - Transfer Money – $ 64 b (Domestic ) , $ 14 b Incoming International Remittances Seg3 – 300 MFIs, 24million borrowers ( 6million active ) CONFIDENTIAL 3 bKash – A Subsidiary of BRAC Bank BRAC Bank started its journey in 2001, Bangladesh fastest growing bank which has 86 Branches, 21 SME Service Centers, 48 SME/Krishi Branches, over 300 ATMs and 400 SME Unit offices across the country. It has disbursed over BDT 220,139 million of SME loan and has over 1,200,000 individual customers who access online banking facilities. Its services cuts across all strata of clientele, be it corporate, retail or SME. bKash Limited (a...
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...London school of commerce | Business Research Methodology | BABS: Semester 4 | | Mashrur Sadmaan Hasan ID: 0023MSOT0613 | Dec-2013 | bKash Customer Satisfaction Research Methodology Abstract My research is about customer satisfaction of “cash in” and “cash out” services of bKash. I will talk about the usefulness of M-commerce by bKash and its success in Bangladesh for people with low income. For this, I will make a survey of 60 bKash customers and form 11 hypothesis’s about this. My model will show how each aspect of bKash’s services affects customer satisfaction. Using the research I will find if customers of bKash are satisfied and how bKash can improve its services. Introduction Many new kinds of business’s have emerged due to widespread use of cell phones. The number of cell phone users in Bangladesh is increasing and therefore these kind of business’s are booming. Different kinds of services are offered by mobile banking such as balance check, transfer of funds, bill payments, cash withdrawal services. bKash offers mobile banking services around Bangladesh via agents. This service was introduced in Bangladesh by BRAC bank and Money in motion. The 3 things necessary to run business by financial institutions are gaining trust, balancing safety with choice and increasing transparency. Today, business’ are building trust of consumers through advertising and providing consumers with good service. This service is spreading...
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...Term Paper "Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh" [pic] LETTER OF TRANSMITTAL June 17, 2012 Syeda Mahrufa Bashar Lecturer Institute of Business of Administration University of Dhaka Subject: Writing report on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh” Dear Madam We are submitting our term paper on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh”, as a part of fulfilling your instruction for acquiring the learning objectives of ‘Financial Markets and Institutions’ course. We thank you for assigning us this exercise as it has provided us with an eye opening valuable opportunity of improving our knowledge on this new technology as well as our research skills. We sincerely hope that the analysis work will meet the level of your expectation. Sincerely Yours Md. Farhan Imtiaz Md. Momenur Rahaman Md. Sohel Sagar Mohammed Zuber Alam Tanveer Mahmood Miah Sharif Taufique Atique ACKNOWLEDGEMENT It would not have been possible to complete this report and submit this report without the extensive support of some special people and it is high time to show our gratitude towards them. At first we would like to thank our honorable...
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...economics department and other various sources for collecting the valuable information. Mohammad Kabir Hossain Roll No: 9572525 Regi No: 1612908 Table of content Tropic | Page No | Acknowledgement | 02 | Table of content | 03 | Introduction part | Executive Summary of the Report | 04 | Objective of the report | 05 | Methodology of the Report | 05 | Literature Review | 07 | Introduction of the Report | 08 | Analysis Part | Mobile Banking Background | 11 | Challenges for a Mobile Banking Solution | 14 | History of Mobile Banking in Abroad | 17 | History of Mobile Banking in Bangladesh | 18 | Features/Mobile Banking Services (In General): | 20 | DBBL Mobile Banking products & services | 22 | bKash Mobile Banking products & services | 25 | Advantages of Mobile Banking | 28 | Disadvantages of Mobile Banking | 30 | Findings & Recommendations | Findings of the Report | 31 | 32 | 28 | Conclusion |...
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...financially unstable countries and recognized the need for improvement on both if these areas. With mobile banking, as promoted by the Gate’s, users will gain more security in their finances and have connection to inexpensive financial assistance. Mobile banking will help to transmit cash to digital currency. Ancestral methods of banking led to insecurity of and difficulty to liquidate personal finances. Now, with this modern innovation, money is stored digitally, making it much more difficult for savings to be stolen and money can be spent at any moment at any amount, not to mention the additional time and safety efficiency that also comes along with this process. An example of success with this stated by Melinda that “In Bangladesh, the fastest-growing financial services company is a mobile money provider called bKash. Less than four years after launching, it processes roughly two million transactions per day, with a total value of nearly one billion dollars each month” (Gates...
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...E-commerce The usage of networks by an individual or a company in order to promote or sell the product or service the individual or the company is producing or trading is defined as Electronic Commerce or E-commerce. The concept of E-commerce is to perform business via networks and internet. E-commerce includes mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. World Wide Web and Electronic Mail (E-Mail) is used for the transactions in modern electronic commerce. Importance of E-commerce From the business point of view E-commerce can be cost effective. But it makes trading much more easy. It provides better connectivity for potential customers as the websites of the company can be accessed from anywhere in the world. This way more potential customers can get in touch with company's business. With the help of E-commerce customers can now browse through the whole catalog of a company without any hassle, they can also compare products and on top of that they can do it from their home or from work. E-commerce has opened up various windows and opportunities for the companies to reach to its potential customers easily. Eventually it will become a major marketing plan for all the companies in order to survive and compete in the ever changing market. E-commerce in Bangladesh Bangladesh is developing country...
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...Introduction In the current phase of ‘Age of Discontinuity” and “Continuous Change” human resource recruitment play an important role in the pursuit of capable and potential employees. We were given the chance to choose an organization and conduct and interview of a HR manager so that we can learn a lot about the HR activities. We choose BRAC Bank as our company because BRAC Bank has one of the strongest Human Resource Departments in the banking industry. And all the credit of their current performance in the banking sector goes to the “People” of the organization which are selected and retained by the HR department. In this report we will be discussing mainly about the Human Resource activities such as recruitment, selection, orientation, training and compensation procedures of BRAC Bank. Since the bank deals with different type of employees in different level of the organization it is almost impossible to discuss everything. That’s why we have decided to focus mainly on HR activities regarding the entry level positions of BRAC Bank. But we will also try to discuss some of the other positions as well but very vaguely. Page 1 of 36 BRAC BANK- Company Background Brac Bank is one of renowned private commercial bank in Bangladesh. It established in Bangladesh under the Banking Companies Act, 1991 and incorporated as private limited company on 20 May 1999 under the Companies Act, 1994. And it started its banking journey on July 04, 2001. BRAC Bank Limited is an affiliate...
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...but this attempt is often foiled by inexpert or politically motivated government policies executed by the central bank of Bangladesh, Bangladesh Bank. The outcome is a banking system fostering corruption and illegal monetary activities/laundering etc. by the politically powerful and criminals, while at the same time making the attainment of services or the performance of international transactions difficult for the ordinary citizens, students studying abroad or through distance learning, general customers etc. The banking industry composed of 4(four) state owned commercial banks, five specialized banks, thirty nine private commercial banks, and nine foreign commercial banks. Banking Industry explained by Porter’s 5 factors: Michael E. Porter developed Five factors that act together to determine the nature of competition within an industry that affect a business ability to compete. These are: * Threat of new entrants to a market * Bargaining power of suppliers * Bargaining power of customers /buyers * Threat of substitute products * Degree of competitive rivalry They are discussing below: * Threat of new entrants to an industry In the banking industry threat of new entrants are very high because there are 57 banks having many branches. The banking system is composed of four state-owned commercial banks, five specialized banks, thirty nine private commercial banks, and nine foreign commercial banks. So the competition is very high in this industry...
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...MSC459 Web Usability Project on Basic Bank Submitted to: Syed Mahmudur Rahman Submitted by: G3 * Sabby Zaman - ID# 11104101 * Moeen Ul Karim - ID# 10304109 Table of Contents Phase 1: Introduction 5 Phase 2: Web Usability 5 2.1 Web Usability and Basic bank 6 2.2 Impact 8 2.3 Key Technicalities to Get On the Boat 9 Phase 3: Meta Analysis of Basic Bank 13 Phase 4: BasicBanklimited.com SEO Summary 16 Phase 4: Online Competitors 19 Phase 5: Basic Bank Analysis in a Nutshell 21 BasicBanklimited.com SEO Analysis 21 Architecture 21 Content 21 Links 22 Social Media 23 Trust 23 Phase 6: Recommendations 24 Recommendation Based on Meta Analysis 25 Phase 7: Review Mechanism 26 Phase 8: Conclusion 27 References 28 Appendix 29 Acknowledgement We would like to thank our lecturer Syed Mahmudur Rahman for facilitating us in our course Web Usability, and giving us continuous guidelines that has enabled us to accomplish this feat. It is with his guidance that we have been able to comply with our analysis of the web site and have learnt a lot in the process. Executive Summary This report is to indicate what the web site is about, how and where it may generate revenue for the banks and the obstacles it would have to overcome in order to achieve the feat. Key important technicalities along with competitor’s performance have been shared in the report which shows the lacking Basic Bank (a state owned Bank) possess. The objective of this report was to simply aim at...
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...Analysis of Prime Bank overall performance from strategical point of view Letter of Transmittal Date: 15-04-2013 To Leo V Dewri, Lecturer Department of Business Administration, East West University Aftab Nagor, Jahirul Islam Avenue, Dhaka 1212. Subject: Submission of a term paper on “Analysis of Prime Bank overall performance from strategical point of view”. Dear Sir, We, the students of Strategic Management (MGT-480), would like to present a term paper on “Analysis of Prime Bank overall performance from strategical point of view”. To complete this term paper we have gathered some information as we find. According to your valuable advice we did study on internet, read some article published on performance evaluation from strategical point of view. The remaining data we got from the different websites (WDI) etc. We really have learned a lot and gained valuable experience while preparing this term paper. If you need any further clarification for any part of this term paper, we are always ready to provide any kinds of information regarding this term paper. Yours Sincerely, On behalf of the group- _____________________________ Md. Naeem Mia ID: 2009-2-10-153 Department of Business Administration East West University Acknowledgement In the beginning, we want to give many thanks to the Almighty to help us complete this term paper on the Analysis of Prime Bank overall performance...
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...Executive Summary From the dawn of human civilization people use many ways to communicate with each other & those ways of communication were changed or updated time to time because of new innovation & demand. The power of telephony is forging a new enterprise culture, from banking to agriculture to health care. The opportunities that lie in the telecom industry seem endless & lucrative due to the continuous innovation & growing demand for mobile telephony. Mobile phone has become an indispensable part of Bangladesh's everyday-life and has made a "safe haven" in one of our pockets much like our wallet that we never want to leave at home while we head for our work! Thanks to the telecom-revolution and its relentless evolution that together have made it possible even in developing countries like Bangladesh. This is the dominant device that we now express ourselves through, get our work done and share our pains and pleasures with. In this paper we have analyzed the mobile telecom industry of Bangladesh on the basis of Porter’s five forces model. Here we also show the historical background of Bangladeshi telecommunication sector, the key points of bargaining of suppliers & customers, impact of internet on telecommunication sector, impact of internet on annual growth of the mobile operators, problems of telecommunication sector in Bangladesh, future prospects of telecommunication sector & so on. Here we have also analyzed the competitive strategy of...
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...Mobile Banking “Banking in Your Hand” 11/24/2013 Department of Management Information Systems University of Dhaka Dhaka 1000, Bangladesh An Assignment on “Mobile Banking” Prepared by: ID: 05-036 ID: 05-048 ID: 05-053 ID: 05-054 ID: 05-067 Md. Khalilur Rahman Ashik Ahmed Md. Taijul Islam Jowel Sarker Md. Nurul Amin Prepared for: Mr. Ariful Islam Apu Lecturer Department of Management Information Systems University of Dhaka Page 2 of 26 Executive Summary Importance of banking system in a country is increasing day by day. It is quite impossible for any country to develop in industrial and commercial sector without sound banking system in modern economic era. Mobile Banking is one of the significant functions of the bank. It plays a vital role in overall economy of the country. Bank collects information from numerous sources relating to cost and revenue from Customer Management. Globalization of national economies has given a boost to international trade. The seller and the buyer in an international trading transaction must agree for a product or its quality, price etc. enter into a sales contract, spelling out precisely shipping and delivery details, terms of payment, required documentation and other related issues including dispute settlement procedure and legal framework available. The major objectives of my report is to describe the Mobile banking system of our country, measurement the employee behavior and performance, determine the wide range of services, and evaluate...
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...with the project. The effort put in by the editors and their team of script writers to enrich the volume is certainly praiseworthy. I am extremely delighted to have the opportunity to write few words upon the book. Here I would like to touch upon the key aspects of the revolutionary changes that I have witnessed in Bangladesh Bank during the past four years. Firstly, digitization has taken place rapidly in the central bank and the whole banking sector was quick to follow suit. Secondly, mobile banking has been introduced and expanded significantly. This process will come its fruition with the introduction of PayPal payment system. Thirdly, revolutionary changes have taken place in CSR. Fourthly, Bangladesh Bank has achieved commendable success in financial inclusion program. Bangladesh Bank's role in involving the mass people into financial activities is undeniable. Finally, the establishment of Currency Museum is a great initiative of Bangladesh Bank. I would now like to say a few words on the economic condition of the country. Under the visionary leadership of the father of the nation Bangabandhu Sheikh Mujibur Rahman, an independent and sovereign Bangladesh emerged in the world map 42 years ago with a view to achieving political and economic freedom of the Bangalees. To complete the unfinished task of economic freedom of Bangabandhu, present government is implementing the...
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