...Diagnosing Service Problems Introduction to Services The critical and complex nature of today's business applications has made it very important for IT organizations to monitor and manage application service levels at high standards of availability. Problems faced in an enterprise include service failures and performance degradation. Since these services form an important type of business delivery, monitoring these services and quickly correcting problems before they can impact business operations is crucial in any enterprise. Service-level agreements are used to evaluate service availability, performance, and usage. By constantly monitoring the service levels, IT organizations can identify problems and their potential impact, diagnose root causes of service failure, and fix these in compliance with the service-level agreements. Enterprise Manager provides a comprehensive monitoring solution that helps you to effectively manage services from the overview level to the individual component level. When a service fails or performs poorly, Grid Control provides diagnostics tools that help to resolve problems quickly and efficiently, significantly reducing administrative costs spent on problem identification and resolution. Finally, customized reports offer a valuable mechanism to analyze the behavior of the applications over time. Grid Control monitors not only individual components in the IT infrastructure, but also the applications hosted by those components, allowing you to model...
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...Table of Contents Executive Summary Part 1 Executive Summary Issues Identification Part 2 Issues Identification Environmental & Root Cause Analysis Part 3 Environmental & Root Cause Analysis Alternatives and/or Options Part 4 Alternatives Recommendation Part 5 Recommendations Implementation Part 6 Implementation Plan Monitor & Control Part 7 Monitor and Control Part 8 Conclusion Part 1 Executive Summary Navistar was a worldwide leader in the manufacturing medium and heavy trucks for 17 consecutive years in the North America market. Navistar’s premium conventional trucks were produced at the Chatham assembly plant, which had almost 14 years experience in producing Navistar’s premium line since 1983. Navistar had forecasted increased industry demand for heavy and medium trucks in 1998. Especially, the Chatham assembly plant’s customers had strict requirements to the truck’s quality and delivery date. As the assembly supervisor in Chatham, Andy Ramsz encountered the interior trim quality and delivery problem for the truck. Andy had begun to gather data on the interior trim supply problem and he got the crucial reasons for these problems occurred. These reasons absolutely affected the Navistar’s internal supply process, increased the extra cost as well as reduced the efficiency of the supply management. According to the reasons identified for the trim supply problem, my decision is to set up the improved procedure focused on problems identified...
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...Navistar Case Table of Contents Executive Summary Part 1 Executive Summary Issues Identification Part 2 Issues Identification Environmental & Root Cause Analysis Part 3 Environmental & Root Cause Analysis Alternatives and/or Options Part 4 Alternatives Recommendation Part 5 Recommendations Implementation Part 6 Implementation Plan Monitor & Control Part 7 Monitor and Control Part 8 Conclusion Part 1 Executive Summary Navistar was a worldwide leader in the manufacturing medium and heavy trucks for 17 consecutive years in the North America market. Navistar’s premium conventional trucks were produced at the Chatham assembly plant, which had almost 14 years experience in producing Navistar’s premium line since 1983. Navistar had forecasted increased industry demand for heavy and medium trucks in 1998. Especially, the Chatham assembly plant’s customers had strict requirements to the truck’s quality and delivery date. As the assembly supervisor in Chatham, Andy Ramsz encountered the interior trim quality and delivery problem for the truck. Andy had begun to gather data on the interior trim supply problem and he got the crucial reasons for these problems occurred. These reasons absolutely affected the Navistar’s internal supply process, increased the extra cost as well as reduced the efficiency of the supply management. According to the reasons identified for the trim supply problem, my decision is to set up the improved procedure focused on...
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...Unit 10 1- LO1 Understand vehicle systems fault diagnosis criteria and techniques Answer: A process of diagnosis implies detecting or finding a fault or problem. In particular, a root cause fault is described as a core problem that has the potential of resulting in other observable symptoms and abnormalities. It is worth pointing out that a root cause fault need not be directly linked to the observable symptoms. It can also relate to indirect observable symptoms. Fundamentally, the root cause detection is primarily associated with the relevant procedures involved in the correction of abnormal conditions. It is essential to understand that a “problem” or “fault” in a piece of equipment does not have to be as a consequence of the equipment’s complete failure or even involve particular hardware. For example, a problem can be described as either an off-spec product or non-optimal activity. A classic illustration of this situation is a process plant, where in which the failures of hardware may be attributed to non-optimal operation. However, problems in the process plant may as well be as a result of poor quality of the feedstock, poor controller tuning, poor selection of the operating targets, and low...
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...Contents Executive Summary 2 Issues Identification 2 Environmental and Root Cause Analysis 3 Alternatives and Options 4 Alternative 1 4 Alternative 2 4 Recommendation 5 Implementation 5 Monitor and Control 7 Appendix 9 Appendix 1 – Total Cost Analysis 9 Appendix 2 – Weighted Evaluation 10 Executive Summary Platinum Box Ltd. Is a small design house and printing operation that is well known for their superior graphic designs in the competitive printing industry. They have announced that they are looking to expand their market into the United States, and in order to do so they need to purchase five new presses to meet the goals of expanded production. Jared John, the procurement manager from Platinum Box, is charged with the responsibility of making a recommendation for the new presses. This recommendation is based on the decision of whether or not to single source to the existing supplier, Jabaking Ltd, or to engage in multiple sourcing from two other interested parties, Merakuri and Pnutype Press. This poses as an issue since there is a close personal relationship between the founders of Jabaking and Platinum Box. After conducting a weighted evaluation and total cost analysis of all three suppliers, Pnutype press appears to have the best product in terms of total price, quality, maintenance, and product capability. Choosing to use multiple sourcing would give Platinum an advantage in finding the best product in the market to meet the needs of their expanding...
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...Accreditation Audit (AFT2) Task 2 Executive Summary: Root Cause Analysis Accreditation Audit (AFT2) Task 2 Executive Summary: Root Cause Analysis A. Aspects of Root Cause Analysis 1. Description of Sentinel Event Nightingale Community Hospital is conducting a root cause analysis of a pediatric abduction which occurred during a post-operative discharge process. “A sentinel event is an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof. Serious injury specifically includes loss of limb or function. Such events are called "sentinel" because they signal the need for immediate investigation and response.” (The Joint Commission, n.d.) In this event, a three year old child was admitted to Nightingale Community Hospital for a bilateral myringotomy. The mother of the child stepped out during the surgery in order to run an errand involving her other child. The mother was told the surgery would take about 45 minutes. The mother relayed that she should be back after the surgery to pick up her child. The mother did not respond after the recovery, even though the recovery nurse called out to the waiting area and paged for the mother. The patient was then transferred to the discharge nurse. The child was agitated waiting for her mother to return. Coincidentally, the father was at the desk and the nurse invited him to see his child. The nurse was relieved as the child changed her affect to one of excitement and called him daddy...
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...Supply Chain Inventory Management Barilla TABLE OF CONTENTS EXECUTIVE SUMMARY 3 ISSUES IDENTIFICATION 3 ENVIRONMENTAL AND ROOT CAUSE ANALYSIS 3 ALTERNATIVES AND/OR OPTIONS 3 RECOMMENDATION AND IMPLEMENTATION: 3-4 Executive Summary: In an attempt to control inventory swings, reduce costs, and improve sales we have introduced the JITD initiative. This initiative has been a failure from the beginning and there is no point salvaging it. We need to abandon the JITD initiative and focus on a new strategy that seems like a more logical and promising approach. Issues Identification: The issue is that distributors and Barilla’s sales team do not support the just-in-time distribution (JITD) initiative. Due to the following reasons: • JTID is a more costly approach to manufacturing pasta because the plants cannot maximize the efficiency of their kilns. • Distributors o strategies vary o Lack sophistication when it comes to technology and forecasting. o Do not want to give a brand they carry so much leverage over their business • Sales staff o Are no long able to offer trade promotions o Are worried their job will become obsolete o Are worried their customers will start pushing Barilla’s competitors brands because they have excess stock of those products Environmental and Root Cause Analysis: Barilla is a profitable business that is simply looking to enhance the customer experience...
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...this paper is to study the implementation of industrial engineering tools in a manufacturing recycle paper box company. This study starts with reading the standard operation procedures and analyzing the process flow to get the whole idea on how to manufacture paper box. At the same time, observations at the production line were made to identify problem occurs in the production line. By using check sheet, the defect data from each station were collected and have been analyzed using Pareto Chart. From the chart, it is found that glue workstation shows the highest number of defects. Based on observation at the glue workstation, the existing method used to glue the box was inappropriate because the operator used a lot of glue. Then, by using cause...
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...Executive Summary I have been given the task to develop a collaborative procurement process for the post-secondary education partners in Newfoundland and Labrador. The mandate from the Ministry of Education is to develop a process in which cost savings and cost avoidance can be achieved through the collaboration of purchasing from Memorial University and College of the North Atlantic. My recommendation would be to utilize the Joint Tendering method to acquire and execute contracts for Goods and Services Purchases. The Shared Administrative Model will also be utilized to ensure that both Public Institutions are actively involved and that responsibilities can be equally shared. A key factor to the success of this implementation would be to have Senior level Staff dedicated to the Collaborative group and the full support of all trustees and yourself, the Ministry of Education. This team should also be under the guidance and leadership of the Supply Chain Manager. Following the execution of the process, monthly and quarterly meetings will be held to go over key issues, capture lessons learned, develop a policy and procedure to standardize the process, discuss strategic plan for future plans and also take the opportunity to recognize the efforts made by the collaborative group. Key Performance Indicators (KPI) have also been identified and setup to determine the level of success of this pilot. Contents Executive Summary 1 Issue Identification: 2 Environmental & Root Cause...
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...Management Tools Case Study March 8, 2015 Table of Contents Root Cause Analysis | | Executive Summary | 3 | Body of Report | | Problem | 3 | Cause | 3 | Analysis | 4 | Solution | 4 | Conclusion | 4 | Activity Based Accounting | | Executive Summary | 5 | Body of Report | | Problem | 6 | Cause | 6 | Analysis | 6 | Solution | 7 | Conclusion | 7 | Process Mapping | 7 | Executive Summary | 7 | Body of Report | 8 | Problem | 8 | Cause | 8 | Analysis | 8 | Solution | 9 | Conclusion | 9 | Balanced Scorecard | | Executive Summary | 9 | Body of Report | 9 | Problem | 10 | Cause | 10 | Analysis | 10 | Solution | 11 | Conclusion | 11 | References | 12 | Exhibits | 13 | Appendices | 14 | Root Cause Analysis Executive Summary Our company in Texas that does retrofits of grocery store lighting, freezers and ceilings is not performing well. We are aware that there is a recession that has impacted business. However, similar companies in other states are profitable and minimally impacted by the recession. The problem was analyzed using a fish diagram for cause and effect. Six areas of equipment, process, people, materials, environment and management were considered. Twelve causes were identified. The equipment quality must be replaced, the processes...
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...Grading Rubric and Example of Case Analysis for MGMT 430 Decision Making Assignment Grading & Feedback (helpful hints in italics) Student: ____________________________Assignment: ______________________________ Area Additional Comments – also see submitted analysis: Executive Summary – clear and concise on key issues and recommendations 5 Executive summary should make the key issues and the recommendations clear for the reader. No need to discuss processes or extraneous items. Industry Dynamics – identifies key issues about how the industry and key competitors operate to provide customer value and profitability 5 Identify how the industry actually operates – are there strategic groups within the industry, how do key competitors provide value to the customers, how do firms generate profits and are there any resources, capabilities or collaborators that are key to success. Performs an insightful Situation Analysis using at least 3 frameworks appropriately (appendix)– IDs key issue(s) 20 Frameworks include such tools/concepts as: Stakeholders Analysis, SWOT, Root Cause, 5 Forces, 5 C’s, Market Expansion grid, etc. The actual frameworks should be placed in the Appendix. Use numbers! Specifies Opportunities Available or Penalties if problem continues 5 Impact of situation or opportunities are clear& specific – magnitude is identified (answers “so what” Appreciation) use numbers whenever possible! Logical...
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...SEARS CASE STUDY 1.What were the initial indications of the problem? 2.What was the organizations reaction ? 3.What was the result of their reaction? 4.What should the organization have done ? 5.Identify significant symptoms and root causes ? 6. What must they now do to rectify the issues ? Summary : Faced of declining revenues (an average of 8% per year for the past three years), shrinking market share (an average of 3 % per year for the past five years) and an increasingly competitive market (with an average increase of 20% in automotive stores over the past three years). the management of Sears, failed to raise their level of thinking to the Explore, Discover and Design phase of the Model. Instead they implemented a series of policies and procedures which gave pressure to bringing sales lead to the motivate of employees that misleading and selling unnecessary parts and services to the customers. ------------------------------------------------------------------------------------------------------------------------ Answer ISSUE STATEMENT : Facing an average of 8% per year decline on revenues for the past three years, shrinking market share of 3% per year for the past 5 years, as well as the increasing number of competitors, the management of Sear roebuck & co. had failed to think critically and strategically in order to come up with a new, suitable plan but spurring performance of its employees via a flawed incentive compensation scheme which resulted in misleading...
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...A. Executive Summary: The Zhong-Lian Knitting Company Chinese Joint Venture (JV) is facing trouble among its two owners that have different objectives. American based Heartland Spindle is looking for higher profits and a move to higher quality clothing markets in the USA while Suzhou First Textile Company, the Chinese partner, is looking to enter the domestic Chinese market and expand its manufacturing capacity through job growth, in line with local government pressures. My recommendation is to first focus on what is best for the JV given its situation and opportunities – which is to grow through acquisition and focus on expanding its current clothing products into the Chinese Domestic market. From that analysis with the implied 4% ROI, Heartland should to exit the JV and invest in entities that better meet its needs and expectations in countries that are more attractive to its needs. Finally in the future Heartland should be more careful when entering into JV agreements so that all parties have an appreciation for cultural differences, a common understanding of objectives and directions that are embedded in the JV agreement. Note – the Executive Summary is one area that is repetitive of other sections given its nature. B. Industry Dynamics: The Zhong-Lian Joint Venture (JV) is currently manufacturing clothing for the US mass market, a strategic group within the overall apparel industry (versus high end fashion brands). Their clothing is sold through retailers such as Walmart...
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...Sentinel Event: Sentinel events are a subset of medical adverse events. Events that require immediate attention are called Sentinel Events. Joint Commission defines a sentinel event as an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof. Serious injury specifically includes loss of limb or function. The phrase “or the risk thereof” includes any process variation for which a recurrence would carry a significant chance of a serious adverse outcome. Sentinel Event identified by Joint Commission also include infant abduction or discharge to the wrong family. Summary of the Sentinel event in the Case Study: Sentinel event presented in the case study involves discharge of a minor to the wrong family. Joint Commission requires immediate attention to such matters so that it may be avoided in the future. The summary of the event is that a 13 year old teenager, Tina, was admitted for day surgery. Tina was accompanied by her mother. After dropping Tina for the surgery at the hospital, her mother left to run some errands. Before leaving, she left her contact phone number with the pre-op nurse. After the surgery, Tina was inappropriately released to her father when her mother was delayed in returning to pick-up the daughter from the hospital. The hospital staff had no awareness of the family situation. Upon arrival at the hospital after the errands, mother was informed that Tina’s father had picked up Tina from the hospital because...
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...CASE STUDY Barilla JITD Program Implementation Executive Summary Barilla SpA an italian pasta manufacture has decided to implement JITD program for its dry product range to meet market sales demands by introducing forecast feedback into production system. Barilla products comprises of 800 SKUs mainly divided into two major product categories Fresh and Dry having 65% and 35% of total Barilla product. Barilla owns two distribution centres and one depot to handle all of its products for downstream distribution. Mainly two CDC are responsible for distribution of Dry products to main stream and regional markets. JITD program faced internal resistance by Barilla's commission based sales force due to lack of knowledge and need of a program like JITD. Issue(s) Identification Internal resistance by Barilla's sales force Poor communication internally and out side the organization with customers and ultimately with end consumers. Cultural within organization and outside Customers are not willing to share the data due to unfamiliarity of the program and in some case its more to cultural issue. Environmental and Root Cause Analysis Complex production system No forecasting or sales data available Canvas based sales system Large no of SKUs (800) Alternatives and/or Options Barilla's top management should pursue sales force to understand the need of JITD and should be on board with this program. Implement a JITD program within Barilla's...
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