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2291 Review Lecture PPT Lecture 1 * Ethics: Rules or system governing conduct/Shared community values/principles * Morality: our personal compass of values/principles * Professional ethics: shared and mutually enforced professional norms * Business Ethics: application of values within a business context/the authenticity and integrity of the enterprise * Law is not ethics: law is a baseline of societal expectation, a floor limiting action, and often address past events; has a hard time anticipating future misconduct * Our legacy-touchstones: Secular legacy (family, Gandhi), Religious legacy, work legacy * Our core principles and values often begin with our role models, our family, culture, our roots, the society in which we live and work Lecture 2 * Two axes of ELI: Autonomy-Equality, Rationality-Sensitivity * The ELI is not suggesting you change your perspective and allows you to self-identify. The ELI gives a better understanding of the strengths and challenges in our view of lens. * Four lenses of ELI: Rights/Responsibility Lens (I am responsible), Relationship Lens (I am fair), Result Lens (Make choice that good for everyone), Reputation lens (concern about legacy, reputation) * Tools for analysis: Rights/responsibility: reason. Relationship Lens: Authority. Result lens: Experience. Reputation lens: tradition. * Risk: Rights/responsibility: Being autocratic. Relationship Lens: Being authoritarian. Result lens: reducing decisions to cost-benefit analysis. Reputation lens: self-righteousness. * Ethical decision making: -Be attentive, -Be intelligent, -Be reasonable, -Be responsible, -Return to awareness Lecture 3 * The service profit chain: Internal service quality-----Employee satisfaction (Employee Retention, Employee productivity)----External service value----Customer

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