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Summer

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Submitted By egreen
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March 26, 2013

Telephone Analysis Report

The telephone analysis was conducted with several telephone providers. These providers were AT&T, Earthlink, and Comcast. I received several quotes and information regarding 3 years contract terms. The findings are as follows:

Current Service with AT&T:
The audit of the AT&T bill revealed a monthly increase for several reasons. One reason the monthly increase arose over several months is that the promotional contract expired after a 24 month term. The price that was originally quoted was based on a 24 month term with the company entering into a new contract after the term was fulfilled, because we failed to renegotiate with AT&T, our bill increased by an average of $150 dollars at its highest price. I have enclosed an AT&T Monthly Analysis to show the increase over the past year. We also had a double increase in our long distance charges during the months of September, October, and November. The charges also made our monthly charges higher. The only consistent charges that we are paying are the internet charge. It was consistent at $54.95 per month.
The areas of comparison were on set-up fees, local, long distance, internet, voicemail and installations. The findings are as follows: * AT&T- This term is for 2 years, the local service includes all of our current services plus the internet will be charged at a rate of $139.00 monthly. This includes 3 lines, long distance, internet, and voicemail. There are no setup fees. Without the internet; the local service, long distance, and voicemail the monthly fee increases to $189.00 per month. This will require no down time, we will not be without service at any time to enter into this contract. The account executive for AT&T was Mr. Jaymark Perenal.

* Comcast- This term is for 3 years, the local service does not include all of our

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