...CASE STUDY SUPERSHUTTLE: A Franchise Company in New York CONTENTS 1. Introduction……………………………………………………………………………………………………………1 2. Managing People and Relationships …………………………………………………………………….1 2.1 The Relationship between Supershuttle and the Customer (Geoff Southern) 2.2 To Solve Problems and Improve Service Quality 3. Managing Information for Decision Making…………………………………………………………….3 3.1 How the Demand in the Market is Learned 3.2 How the Demand Can Be Predicted 4. Managing Operational Finance……………………………………………………………………………….4 4.1 Identify the Relevant Costs 4.2 Alternative Operating Policies and the Effects of Seasonality and Day Variation 5. Conclusion……………………………………………………………………………………………………………….5 6. References………………………………………………………………………………………………………………6 CASE STUDY: SUPERSHUTTLE 1. INTRODUCTION: A service is something that the public needs, such as transport or communication facilities, which is provided by an organisation. Due to increasing population, the demand for transportation has grown significantly and as a consequence of this, transportation companies are becoming more widespread and altering their forms of services. Supershuttle is a franchise company and the company yields “door-to-door service” to 8 million passengers per year (Supershuttle.com, 2012). The company website can be utilized...
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...Hartsfield-Jackson Atlanta International Airport. The rates vary depending on the car rental service, type of the chosen car and insurance. Car rental companies always charge an upcharge of airport fees. Shuttles ATL airport shuttles are vary depending on the terminal and destination. Shared-ride shuttle services can be regional and local. Both are available between the Domestic North and South Terminals at the Green Bus Aisle, which is located outside in the Ground Transportation Center. Local shuttles operate in the cities of the Atlanta metropolitan area and can take passengers to Downtown, Midtown and Buckhead. Regional shuttles make trips to destinations outside the Atlanta metro area. Among the list of the service providers there are SuperShuttle, Emory, Galleria and Milton. Hotel shared-ride shuttle is available on the Purple Isle outside the domestic terminal in the Ground Transportation Center. Hartsfield-Jackson Atlanta International Airport Flight Terminal International Terminal It is a separate building for passenger that are taking international flights, but it is connected with the Concourse F. From the Domestic terminal it can be reach by the underground trains. International terminal serves such airlines as Air Canada, Air France, British Airways, KLM Royal Dutch Airlines, Korean Air, Lufthansa German Airlines and Virgin Atlantic. Domestic Terminal ATL Domestic terminal has 6 concourses: T, A, B, C, D and E. They are connected by the underground trains. Ticketing/baggage...
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...Table of Contents WELCOME FROM ACADEMIC PROGRAM DIRECTOR ............................................................................ 1 MEET THE FACULTY................................................................................................................................... 2 ORIENTATION SCHEDULE ....................................................................................................................... 10 ACADEMIC CALENDAR ............................................................................................................................. 11 MASTER OF SCIENCE IN FINANCE PROGRAM SUMMARY ................................................................. 12 GETTING STARTED .................................................................................................................................. 13 JHED ID .................................................................................................................................................. 13 Blackboard FAQs .................................................................................................................................... 13 Integrated Student Information System (ISIS) ........................................................................................ 14 LIFE AT THE CAREY BUSINESS SCHOOL .............................................................................................. 15 HEALTH INSURANCE FOR STUDENTS...........................................
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