...IJPPM 60,3 A study of total quality management and supply chain management practices 268 Received January 2010 Revised March 2010 Accepted March 2010 Faisal Talib Mechanical Engineering Section, Faculty of Engineering and Technology, University Polytechnic, Aligarh Muslim University, Aligarh, India Zillur Rahman Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India, and M.N. Qureshi Mechanical Engineering Department, Faculty of Technology and Engineering, M.S. University of Baroda, Vadodara, India Abstract Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research papers and some major TQM and SCM practices were extracted. These identified practices are then compared to explore the relationship between them for better understanding and application. Findings – The results reveal six major TQM and SCM practices from as many as 50 TQM practices and 40 SCM practices. The paper further compares these practices and found that management support and commitment, customer focus, and supplier partnership are the most common practices found in both TQM and SCM literature, and have the strongest...
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...JOURNAL OF BUSINESS LOGISTICS, Vol.22, No. 2, 2001 1 DEFINING SUPPLY CHAIN MANAGEMENT by John T. Mentzer The University of Tennessee William DeWitt The University of Maryland James S. Keebler St. Cloud State University Soonhong Min Georgia Southern University Nancy W. Nix Texas Christian University Carlo D. Smith The University of San Diego and Zach G. Zacharia Texas Christian University “Management is on the verge of a major breakthrough in understanding how industrial company success depends on the interactions between the flows of information, materials, money, manpower, and capital equipment. The way these five flow systems interlock to amplify one another and to cause change and fluctuation will form the basis for anticipating the effects of decisions, policies, organizational forms, and investment choices.” (Forrester 1958, p. 37) Forrester introduced a theory of distribution management that recognized the integrated nature of organizational relationships. Because organizations are so intertwined, he argued that system dynamics can influence the performance of functions such as research, engineering, sales, and promotion. 2 MENTZER, DeWITT, KEEBLER, MIN, NIX, SMITH, AND ZACHARIA He illustrated this phenomena utilizing a computer simulation of order information flow and its influence on production and distribution performance for each supply chain member, as well as the entire supply chain system. More recent replications of this phenomenon include the “Beer...
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...control of today’s complex supply chains. This is because companies of today are not independent entities but part of a multi company, multi country global network of organizations and corporations. The rapid development in technology in both the manufacturing as well as the information sectors has increased the cost pressure and demand from customers [1]. Information technology (IT) has become a matter of serious concern for managements today. With developments in telecommunications there is an increasing trend for information systems to span boundaries between countries, organizations and the relatively separate components of large, geographically dispersed corporations. Traditional production – distribution schemes have been drastically changed over the years. The emergence of low-cost communications and information processing has made it possible for companies to revolutionize the way they operate internally, especially in distributing information throughout their organization on new and existing products, production and shipping schedules, engineering and technical requirements, and costs of manufacturing and distribution [2]. Despite the acknowledged importance of the use of IT in supply chain management (SCM), the number of studies assessing the use of IT in the supply chain context is limited. A study conducted by Forrester Research indicates that U.S. manufacturers are increasingly dependent on the benefits brought about by IT to: improve supply chain agility, reduce cycle...
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...Causeway’s Supply Chain Management (SCM) solutions provide companies in construction with the software and services to maximise profit margins throughout the entire tendering process. From estimating to procurement and beyond, our products provide an innovative and integrated approach to reducing risk, managing cost and ensuring compliance – all of which contribute to increased profitability. Estimating Causeway Estimating will help produce accurate bids, fast. Unlike other estimating systems which are nothing more than standalone pricing tools, Causeway provides estimating as part of an integrated supply chain management suite. Using Causeway Estimating will help your business log, assess and properly evaluate bid risks. It will improve your quality bid by demonstrating that you are serious about rationalising your supply chain to deliver best value and continuous improvement to your clients. Causeway Estimating will cut traditional tender enquiry costs by up to 50%. Sophisticated pricing tools will ensure consistent calculations, eliminate errors and significantly improve tender throughput, all resulting in improved tender win rate. Enquiry alerts Industry estimates the cost of issuing enquiry packages to subcontractors at between £50 and £100 each, with a quarter never being returned. The wastage associated with the tender phase of a construction project can be significant but in many cases is simply written off as an...
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...International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com A STUDY OF SUPPLY CHAIN MANAGEMENT PRACTICES: AN EMPIRICAL INVESTIGATION ON CONSUMER GOODS INDUSTRY IN MALAYSIA. Dr.Inda Sukati Prof. Dr. Abu Bakar Abdul Hamid Assoc. Prof. Dr. Rohaizat Baharun Dr. Huam Hon Tat Faculty of Management and Human Resource Development Universiti Teknologi Malaysia E-mail: indasukati@utm.my Fazila Said Malaysia Nuclear Agency Malaysia ABSTRACT The purpose of this research is to present the relationship between supply chain management (SCM) practices and supply chain responsiveness (SCR), and investigates its relationship with competitive advantage (CA). The data collection instrument used was a questionnaire which was administrated to a total sample of 200 managers. The response rate was 70% while 60% was usable questionnaires. Sample selection was based on convenience sampling. The analyses involved statistical methods such as reliability and validity tests and multiple regressions. The results indicated that SCM practices are related to SCR. The result also suggested that SCR is related to CA. 1. Introduction In today’s competitive business there is an increased focus on delivering value to the customer. The focus on attention of most of businesses is providing products and services that are more valuable compared to its competitors. Concurrent to the focus on customer value, the marketplace in which businesses operate today is widely...
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... BOOK: SUPPLY CHAIN MANAGEMENT AUTHORS:- * PROF. N.H. MULLICK * PROF. MOHD. ALTAF KHAN BOOK REVIEW:- Prof. Mullick and Prof. Khan has written this book with an objective to present a well-documented theory on supply chain management. Supply chain is a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these finished products to customers. Supply chain management is typically viewed to lie between fully vertically integrated firms, where the entire material flow is owned by a single firm, and those where each channel member operates independently. There are four major decision areas in supply chain management which are location, production, inventory and transportation and there are both operational elements in each of these decision areas .In essence, supply chain management integrates supply and demand management within and across companies. Supply chain is one way to implement Quick Response Manufacturing (QRM) and which is quite similar to Just In Time (JIT) concept. Supply chain integration reference model has four major components :- * Business process models * Material flow logistics model * Information model * Decision process model The main emphasis of book lies in explaining that Supply chain management is an integrated system of organizations, technology...
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...Supply Chain Management COURSE OUTLINE TERM WINTER 2014 A. INSTRUCTOR AND CONTACT INFORMATION | Instructor: | Mr. Hanif Ajari | Office #: | Korangi Sector 30 near Singer round about | Telephone: | 0321- 2666071, 021-34933003(Res) | E-mail: | Ajari1230@hotmail.com | Office Hours: | Normal University hours | B. COURSE OBJECTIVE | Objective of this program is to generate basic level understanding and translating conceptual exposure in very congenial atmosphere among the students and professional that why supply chain management is among the top initiatives for businesses of all sizes. Yet most purchasing, operation, planning, and finance managers feel they don’t have good control over their supply chains. Even the best informed are saddled with questions about establishing organization buy-in, defining metrics and benchmarks, optimizing material and transactional flow, and conducting relevant competitive analysis to define business opportunities. The challenges involved in optimizing a company’s supply chain are substantial. The proposed course outline grew out of a number of supply chain management courses or workshop conducted in Executive Education programs I have taught extensively in many universities within and outside Pakistan over the past five years as well as number of projects I have handled in the field of designing the supply chain model within Pakistan or and other countries of the world. The course outline is more or less similar to the topics...
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...DB Forum 1 Adding Value through Supply Chain Management Dale Crowe Economic Theory of Adding Value through Supply Chain Management Young (2012) writes that supply chain management (SCM) is a function of collaborating firms working to improve operating efficiency and to leverage strategic positioning. In addition, Young references this function as not only the physical attributes of product distribution, but also to include related information, such as production or delivery status, and the capability to access such information. Such capabilities allow SCM to be an important link in fulfilling customer needs and providing value. Young adds that in the current customer-driven market, the perceived value of the entire relationship with a company has become most important to the customer; as the measurement of a company’s product and service qualities has progressed from internal quality assurance to external customer satisfaction to customer value. The complete SCM process and emphasis on added value is a reason customers choose one company’s product or service over another; as the entire range of product, services, and intangibles combined make up the perceived value of a company’s brand and image (Young, 2012). Customer value is important as it drives changes, improvements, and innovation. In a customer-driven market, companies need to differentiate themselves, as many cannot compete on price alone. Value-added offerings are a way that companies can separate themselves...
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...Gartner Says Worldwide Supply Chain Management Software Market Grew 12.3 Percent to Reach $7.7 Billion In 2011 STAMFORD, Conn., May 16, 2012— The worldwide supply chain management (SCM) software market totaled $7.7 billion in 2011, a 12.3 percent increase from 2010, according to Gartner, Inc. It was the second year of double-digit growth for the SCM software market as supply chain investments kept their priority status and moved forward, despite caution from IT budget decision makers. "Despite ongoing economic uncertainty, the market for supply chain applications showed itself to be pretty resilient in 2011 with most SCM providers continuing to expand their footprints," said Chad Eschinger, research vice president at Gartner. "North America and Western Europe continued to be the prime consumers of SCM software in terms of dollars spent, with nearly 79 percent of market revenue. However, European growth slowed in 2011 while Asia/Pacific continued to experience robust growth that significantly outpaced the market average." SAP continued to lead the SCM software market, accounting for 19.9 percent of the worldwide market (see Table 1). Oracle was the No. 2 vendor with 16.9 percent market share. Ariba experienced the strongest growth among the top five vendors with SCM software revenue increasing 46.5 percent in 2011. Table 1 Top Five SCM Software Vendors by Total Software Revenue, Worldwide (Millions of Dollars) Company | 2011 Revenue | 2011 Market Share (%) | 2010 Revenue...
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...An Introduction To Supply Chain Management Commerce Essay The term supply chain management was first coined by a U.S. industry consultant in the early 1980s. However, the concept of a supply chain in management was of great importance long before, in the early 20th century. Supply chain management is the word coined for the effective management of all the partners and the information disseminated between them. Take an example of Dell computers, Micheal Dell cant built his business just by selling the computers to the customers, but he need to see the complex problems of the customers and solve these problems through just in time manufacturing of the product, then how to minimize the wastage in the production then to evaluate what customers are doing and how they can make their production efficiently (NYT 2010), as the manufacturer cannot sell the product at the higher prices than the competitors are selling but through effective management you can actually reduce the cost, so concisely he need to be a master of supply chain management. Before supply chain management there was effective inventory control system exist but due to some pit falls like; no supply chain metrics, inadequate definition of customer service, , organizational barriers, inaccurate delivery status data, simplistic inventory stocking policies, inefficient information systems, ignoring the impact of uncertainties, and an incomplete view of the supply chain (Teigen 1997). There is a need for another system...
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...| Bottom of Form Supply Chain Management, SCM, SCRC Supply Chain Resource Cooperative, Poole College of Management, North Carolina State University Tackling real-world supply chain management challenges by applying research, experience and knowledge. ------------------------------------------------- Top of Form Bottom of Form * Partner's Login * SCM Blog * Contact Us * RSS * About the SCRCMission & Team * About SCRC * SCRC Faculty * SCRC Staff * SCRC Partners * Contact SCRC * Industry Partnerships SCRC Partnerships * Industry Partnership * Partner Successes * Our Partners * Executive Education * SCM ConcentrationsMBA/Ugrad Concentrations * SCM Concentrations * Jenkins MBA SC Fellows * Student Testimonies * SCM Faculty ExpertsSCM Subject Matter Experts * SCM Faculty Experts * Cecil Bozarth, Ph.D. * Clyde M. Crider, MBA * Donavon Favre, MA * Tracy Freeman, MBA * Robert Handfield, Ph.D. * Christian Rossetti, Ph.D. * Jeffrey Stonebraker, Ph.D. * Don Warsing, Ph.D. * SCM ProfessionalsSCM Research & Resources * SCM Pro Resources * SCM Articles * SCM White Papers * SCM SCRC Director's Blog * SCM Tutorials * SCM Topics * SCM Research SCRC Article Library: What is Supply Chain Management? What is Supply Chain Management? 78 Published...
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...Vol. 4, No. 12 International Journal of Business and Management Supply Chain Management and Challenges Facing the Food Industry Sector in Tanzania Juma Makweba Ruteri (Corresponding author) & Qi Xu Glorious School of Business and Management, Donghua University PO box 474, 1882 West Yan an Rd Shanghai, China Tel: 86-21-6237-3965 Abstract The complexities of food supply chain impose enormous challenges to the processors. As compared to multinational food companies operating in Tanzania, local firms have been performing inefficiently or going out of the business because they could hardly withstand the competition. SCM in the food industry sector was studied in a qualitative survey covered 23 food processing firms in Tanzania, with the purposes of identifying the existing supply chain operation, knowledge of SCM concept and challenges facing the sector. The findings of this study suggest that a lot of efforts need to be addressed to ensure that food processors benefit from SCM concept. The understanding of SCM concept among the processors seems to be low, thus, hindering them from taping up the advantages that SCM concept offer. The sector still faces a number of factors which impede the firms to grow fast and compete in the global market. Such factors include technical know-how, research and development, capital, managerial and physical infrastructures. Keywords: Supply chain management, Inventory management, Customer perceived value, Food industry 1. Introduction Food industry...
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...INTEGRATION OF SUPPLY CHAIN MANAGEMENT IN PUBLIC HEALTH: A case study of USAID SCMS Project, Nigeria. NAME: Ogbolu', B, Emeka Supply Chain Operation Department, John Snow Inc. Abuja, Nigeria ORGANIZATION: USAID Supply chain management system project, Nigeria PROBLEM OR ISSUE TO BE ADDRESSED “The more integration, the better the performance of the supply chain” (Bagchi et al., 2005). SCM concept is defined as “integration of business processes” (Cooper et al., 1997). According to Lee (2000) the integration of supply chain does not only reduce costs, but it also worth full for the company, and all its shareholders. The ideal condition is that the whole process across the supply chain is designed, managed and unified as a unit. However, different peoples have different opinions, some are disagree with that integration and close cooperation with suppliers and customers is the best resolution in every case. Bask and Juga (2001) think that we have to to reevaluate the dominant vision of integrated supply chain management and propose that polarization of strategies in supply chains can lead to separation and give rise to semi-integration rather than full integration. For others intensive integration might not be in every area of SCM but it can be in some special areas such as quality management and performance measurement while in other areas it is valuable to have limited integration. Bagchi and Skjoett Larsen 2002 suggest a contingency approach to supply chain integration...
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...NORTH SOUTH UNIVERSITY MGT 314 (OPERATIONS MANAGEMENT) 2012 SECTION: 03 GROUP NAME: INCREDIBLES FINAL PROJECT OPERATIONS MANAGEMENT SUBMITTED TO ADEYL KHAN (Ayn) LECTURER, SCHOOL OF BUSINESS NORTH SOUTH UNIVERSITY SUBMITTED BY HASAN MONJURUR RAHMAN 092 0429 030 IMROJ AMAN 092 0521 030 USSAMA ABU SAYEED 091 0519 030 NAZIA HOSSAIN 091 0232 030 PRANTAR DAS ANOY 092 0227 030 4/13/2012 Letter of Transmittal 13 April, 2012. Adeyl Khan Faculty, School of Business, North South University. Dear faculty, We are pleased to present you this Group Assignment on “identifying operational problems of Lyric Group”. It includes the overall operational problem of Lyric Group Pvt. ltd. and solution of a problem. In order to prepare this paper, a lot of obstacles have come in our path but we tried to gather information as much as possible through different sources. In the end, it can be said that the experience that we have gathered to prepare this paper was extraordinary. We personally thank you for giving us the opportunity to prepare this assignment which has brought to us a lot of nice experiences. Thank You! Your Sincerely HASAN MONJURUR RAHMAN 092 0429 030 IMROJ AMAN 092 0521 030 USSAMA ABU SAYEED 091 0519 030 NAZIA HOSSAIN 091 0232 030 PRANTAR DAS ANOY 092 0227 030 2 Acknowledgement I would like to pay my sincere gratitude to almighty Allah for giving us adequate patience and knowledge...
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...Forever 21 CRM and SCM Recommendations INFS1602 Assignment B z3457712 Hiu Kwan Lam, z5060301 Cindy Nguyen, z3406631 Syed Maheen Reza Word Count: 3488 Forever 21 CRM and SCM Recommendations INFS1602 Assignment B z3457712 Hiu Kwan Lam, z5060301 Cindy Nguyen, z3406631 Syed Maheen Reza Word Count: 3488 Executive Summary The purpose of this report is to outline the advantages and disadvantages of cloud- based CRM and SCM solutions, how it can enhance a business’ customer relationships and supply chain as well as balancing the risks of the use of this technology with the benefits. This report will firstly illustrate the benefits and disadvantages of implementing a cloud-based CRM and SCM solutions, in comparison to traditional on-site processes to assist Forever 21 in making a decision whether to use these CRM and SCM solutions or not. It will then describe how CRM and SCM solutions can maintain customer relationships and retention through the leveraging of an enhancing the efficiency of supply chain management and tailoring the product range through the use of these technologies. This report will accentuate the security, ethics and privacy issues that are associated with cloud-based CRM and SCM solutions. A recommendation of a specific vendor for cloud-based CRM and SCM solutions will then be provided to assist the CIO of Forever 21 in making a decision which is most suitable to a retail business such Forever 21. Table of Contents Executive Summary 2 Introduction...
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