...Supply Chain Management & E-Commerce Technology By Nachiappan Annamalai P.No: 2843-5431 Dept. of Industrial Engineering State University of New York at Buffalo [pic] Submitted in partial fulfillment of the requirement of CSE 712, "Seminar on E-Commerce," Spring Semester 2000 Instructor: Dr. Aidong Zhang, State University of New York at Buffalo Abstract: Technology improves day by day. What is the latest Technological trend today will eventually be an outdated one tomorrow. Man, ever since evolution has found new things and transformed himself from the Stone Age to an Age called the "Information Age". Now we live in a world where Information in the right sense at the right time and right place is what determines the economic success of nations. This Report presents a Comprehensive review of the fundamentals of Supply Chain Management and the various issues related to it. The Report also explains a few complex problems each entity in the Supply Chain faces and about the hardships that arise out of it. Finally the ways and means to tackle these issues are dealt with. It is at this stage that we find that We could solve all these complex issues through the latest cutting edge information technology tool called e-commerce. So the concluding part of the report presents how E-Commerce Technology can be used to tackle the complex problems in the Modern day Supply Chain. It provides examples of how these concepts that have been applied in various...
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...A PRELIMINARY ASSESSMENT OF THE IMPACT OF E-COMMERCE TECHNOLOGIES IN SUPPLY CHAIN MANAGEMENT This empirical study assesses the organizational impact of using eCommerce technologies in supply chain management utilizing the following constructs: system quality, information quality, system usage, and user satisfaction. A sample data set was collected from maquiladoras in Juárez, Mexico to investigate relationships among these constructs. A SEM analysis was undertaken, using AMOS, on the dataset. The analysis provided statistically significant relationships among some constructs. Keywords: Supply Chain Management, eCommerce Technologies, e-Enabled Supply Chain Management INTRODUCTION The use of eCommerce technologies (the Internet/World Wide Web, intranets, and extranets) in supply chain management (SCM) is a relatively recent phenomenon. Accordingly, very few studies have been conducted to date on the extent to which eCommerce technologies have been utilized in SCM, and, more importantly, on whether or not e-enabled supply chain management (eSCM), with the use of such technologies, has brought about improvements in managing supply chains. DeLone and McLean [1] proposed interrelationships among six IS dimensions in what is referred to as the ‘DeLone and McLean (D&M) IS Success Model’. The six dimensions in the D&M model are (1) system quality, (2) information quality, (3) system usage, (4) user satisfaction, (5) individual impact, and (6) organizational impact. While DeLone and...
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...to provide insight to the CEO and senior management of Classact the competitive advantage that can be gained by implementing IS and IT strategies within the organisation. Specifically this report will be discussing about supply chain management, customer relationship management and E-commerce as three very innovative solutions that are very crucial for the continued existence and increased profitability of Classact. We will be discussing on how other organisations who have implemented customer relationship management, supply chain management and E-commerce have been able to forge ahead of their competitors, increase their profits and maintain that same one to one relationship with the customers. Finally recommendations have been made as to how Classact can forge ahead of their competitors instead of falling prey to bankruptcy by lagging behind in IS and IT innovation. Today it has become critical for businesses to adopt e-commerce in order to gain a competitive advantage and meet customer needs. It's biggest advantage being the accessibility to customers, suppliers and buyers all over the world by the medium of Internet and various networks. It has also resulted in cost reduction in areas like marketing, processing and storage of information. It has proven to be increase efficiency of the business. E-commerce works in collaboration with another crucial area for businesses 'Supply Chain Management'. 'Supply Chain' is an entire chain of facilities and various distribution channels...
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...ABSTRACT E-commerce made Supply Chain Management (SCM) technically viable and unleashed the practice of SCM. The Kenya Sugar Industry and particularly Sony Sugar Industry, due to its own characteristics, have not utilised E-commerce for Supply Chain Management as widely as it could have. The purpose of this exploratory study is to increase the understanding of the determinants for adoption of E-commerce in SCM within Kenya and its apparent industry of this study. The study will also aim at testing the value of supply chain structure and company strategies in explaining E-commerce adoption. Questionnaires, mail and email surveys will be conducted to collect the data. Simple interviews and regressions will be used to achieve the objectives and answer the questions generated. The results of this study will be used to confirm whether the literature that perceives E-commerce characteristics and Sony Sugar’s characteristics influence the E-commerce adoption level although not every factors of these two groups will be expected to do so. The study will also show that one of the factors in supply chain structure, E-procurement, is significantly related to the e-commerce adoption level. Key words: E-commerce, Supply Chain, Supply Chain Management, Kenya Sugar Industry, Sony Sugar Industry. LIST OF FIGURES 1. FIGURE 1 Supply chain model in E-Commerce environment 2. FIGURE 2 the E-Procurement Process 3. FIGURE 3 The Independent and the Dependent...
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...competitiveness by changing their methods and strategy which includes execution of Information Technology (IT) and Supply chain management (SCM). On the other hand, a critical literature review is to be carried out with the insight into the role of Information Technology (IT) and Supply chain management (SCM). This report provides the applications of Information Technology (IT) and E-commerce in general as well as in selected industry. For this report, the selected industry is Volvo. The applications of information technology and changes in supply chain using e-logistics are discussed elaborately in this report. This report also clearly draws about the supply chain strategy used in Volvo. In addition, use of electronic commerce is well discussed followed by the uncertainties faced by the Volvo and the overcoming of uncertainty by Volvo. This report ends up with the conclusion. TABLE OF CONTENTS INTRODUCTION 3 APPLICATIONS OF INFORMATION TECHNOLOGY 3 APPLICATIONS OF ELECTRONIC COMMERCE 4 BENEFITS OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN 5 LITREATURE REVIEW ON INFORMATION TECHNOLOGY 6 CHANGES IN SUPPLY CHAIN USING E-LOGISTICS 7 ABOUT VOLVO ...
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...E-Business Strategy 1 Internet Marketing Plan for River Island E-Business Strategy 2 Table of content Introduction…………………………………………………………………………………..3 Impact of E-Business strategy on Business…………………………………………………..4 Expectation of Internet Customers……………………………………………..……4 Integration with the Existing business processes……………………………………..5 Analysis of Logistics Processes………………………………………………………5 Resources required for Website maintenance and support…………………………...5 Implementation Strategy……………………………………………………………………..6 Planning for Website designing……………………………………………………....6 E-marketing and Promotion strategy……………………………………………..…..7 E-supply Chain Management Strategy…………………………………………..…...7 Integration with the Existing System…………………………………………..…….8 Protection of Business………………………………………………………………..………8 Risk from E-business and measures to control…………………………..…………..9 Future Development in E-Business………………………………………………..…………9 Mobile technology and impact of XTML on E-business………………….…………9 Impact of supply chain integration and e-business on international competencies…10 Conclusion and Recommendation…………………………………………………………..10 References…………………………………………………………………………………..11 E-Business Strategy 3 Introduction With the increase enhancement in the field of technology, it has been considered essential by the businesses to implement such technology in their business processes. Further, the increasing demand from the customers regarding the better quality of products and ...
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...Li & Fung : Strategic Role of E-Commerce 2006/9/13 ECT 7010 Fundamental of ECommerce Technologies 1 Defensive posture of Li & Fung to the Internet at the beginning “Would the Internet disintermediate us? Would we get Amazoned by someone who will put together all of the information about buyers and factories online?” Answer: The Internet facilitates supply chain management and Li & Fung were not going to be disintermediated Key: have the old economy know-how and yet be open to new economy ideas 2 2006/9/13 ECT 7010 Fundamental of E-Commerce Technologies Internet Issues August 2000, beta launch of the new Businessto-business(B2B) e-commerce portal Important issues: Was there any chance of channel conflict or cannibalization between the offline business and the start-up? How would the market reach to the start-up once it was launched the following year? How specifically would e-commerce ultimately transform his family’s century-old company? 2006/9/13 ECT 7010 Fundamental of E-Commerce Technologies 3 Company Background 2000 – Li & Fung a $2 billion global export trading company 3,600 staff worldwide Sourcing and managing the global supply chain for high-volume, time-sensitive consumer goods Product mix – hard and soft goods Soft goods – apparel, including woven and knit garments Hard goods – fashion accessories, festive or holiday products, furnishings, giftware, handicrafts, home products, furnishing, home products, fireworks, sporting goods, toys...
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...Proposal for AutoZone E-Commerce S Webster University Mr. Sullivan Proposal for AutoZone Ecommerce System This document presents the proposed E-Commerce System for the AutoZone Company. The main goal is to address the problem of the company: the need for a comprehensive and integrated information system that would support E-Commerce along with the supply chain management system and the customer relationship management system. Note that AutoZone is a company that distributes and sells automotive spare parts and accessories to its various stores in the country. This business organization is already operating in different geographical locations and is continuing to grow while maintaining its supply chain as a vital component of the business. In this regard, it is argued that the AutoZone Company needs to develop such a comprehensive and integrated system in order to maximize the business benefits of the supply chain management system, the customer relationship management system and the e-commerce system. To date, the work that has been completed includes the development of the individual systems, namely, the supply chain management system and the customer relationship management system. These two systems have already been individually developed by the company, which means that the supply chain management system and the customer relationship management system are already functioning separately. The company is already benefitting from the use of these two systems, but the system...
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...What is e-commerce? The key components to establishing and providing a successful e-commerce solution within an e-business environment. CONTENTS CHAPTER | PAGE | Introduction & Aims/Objectives of assignment. | 3 | 1. What is e-commerce? | 5 | 2. E-environment | 6 | 3. Establishing an e-business. How to support an e-business? | 9 | 4. E-business systems: infrastructure of hardware and software | 14 | 5. E-Logistics: Supply Chain & Procurement | 17 | 6. E-Security: Protecting and e-business & its infrastructure | 19 | 7. E-Marketing: How to push your e-commerce business using marketing tools online. | 21 | 8. E-CRM: Managing customer relations online | 24 | 9. The future of e-business | 29 | Conclusion | 31 | Bibliography | 34 | Introduction: Through this assignment I will be discussing the use of e-commerce in modern retailing. This essay aims to explore: What e-commerce is, the infrastructure needed to establish an e-business and the wider impact of e-commerce on the traditional business and retail environment. These aims will outline the main effects of e-commerce on a business. These will be achieved through: * Outlining the origins of e-business * Assessing the external impact of e-commerce on the environment & traditional retailing. * Examining the implementation and sustainability of an e-commerce business: Systems, Structures & Costs. * The impact of e-commerce on the logistics...
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...Emergence of e-business and supply chain management enables informational technologies to fuse with logistic. In this fast growing global economy, e-logistics has been appeared to overcome the informational barriers in the supply chain. This essay indents to bring an interpretation of the “old economy” logistics with "new generation" logistics. Firstly, the essay explains the definitions of the e-logistics and also analyses the differences between e-logistics and traditional logistics. INTRODUCTION Oscar Morgenstern proposed logistics as a discipline in science economy. Until the Second World War, logistics was considered as a science using for military services. Now logistics is considered as a civil science. The developmental stages of logistics can be categories as military logistics, business logistics and e-logistics. Among these stages, e- logistics can be considered as the latest stage of this industry. Nowadays, e-logistics has been discussed as electronic logistics, which uses the web technology as inevitable tool to administer some of the sectors of logistic industry or the whole process (Wang Wei, 2003); according to Prof. Zhai Xuewei, e-logistics is the combination of logistics supporting e-commerce and the electronic technology for logistics (Sun Chao, 2002). In this juncture, e-logistics can be regarded as e-logistic commerce, in which information flow is combined in the form of electronic technology, network technology and automation. Therefore, e-logistics...
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...Supply Chain of Snapdeal Subject : Supply Chain Management Submitted By: Arushi Bhasin & Vidhi Nagar • Objective Of the assignment : To study the supply chain, flow chart, agility and case study of an e-commerce website . E-commerce website chosen: Snapdeal A brief about E-Commerce: E-commerce can be defined as the conduct of business communication and transactions over networks and through computers or as the buying and selling of goods and services, and the transfer of funds, through digital communications. It can include all inter-company and intra-company functions (such as marketing, finance, manufacturing, selling and negotiation) that enable commerce. e-commerce usescommunications such as electronic mail, EDI, file transfer, facsimile,video conferencing, workflow, or interaction with a remote computer. e-commerce has also become associated with solutions and tools such as portals, e-marketplaces, e-auctions or virtual inventory. The last few years have seen a dramatic increase in the capabilities of e-commerce as hundreds of millions of dollars were invested in building new solutions and in fighting a marketing war for apparent first mover advantages. At a simplisticlevel, supply chains are typically made up of three major flows – physical, financial and information. e-commerce has the capacity to affect all three. . Physical flows can be affected by using information to avoid physical movements and to make product information available throughvirtual ways....
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...Supply Chain Management & E-Commerce Technology By Nachiappan Annamalai P.No: 2843-5431 Dept. of Industrial Engineering State University of New York at Buffalo [pic] Submitted in partial fulfillment of the requirement of CSE 712, "Seminar on E-Commerce," Spring Semester 2000 Instructor: Dr. Aidong Zhang, State University of New York at Buffalo Abstract: Technology improves day by day. What is the latest Technological trend today will eventually be an outdated one tomorrow. Man, ever since evolution has found new things and transformed himself from the Stone Age to an Age called the "Information Age". Now we live in a world where Information in the right sense at the right time and right place is what determines the economic success of nations. This Report presents a Comprehensive review of the fundamentals of Supply Chain Management and the various issues related to it. The Report also explains a few complex problems each entity in the Supply Chain faces and about the hardships that arise out of it. Finally the ways and means to tackle these issues are dealt with. It is at this stage that we find that We could solve all these complex issues through the latest cutting edge information technology tool called e-commerce. So the concluding part of the report presents how E-Commerce Technology can be used to tackle the complex problems in the Modern day Supply Chain. It provides examples of how these concepts that have been applied in various...
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...Introduction The aims of this assignment are to measure the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to the achievement of the learning outcomes. Learners are expected to use their acquired knowledge to prepare a business report of not less than 3,500 words, clarity of ideas and presentation would attract extra marks as well as use of own initiative and real and imaginative scenarios to demonstrate understanding of the course. COURSE WORK- PROCTER & GAMBLE Zeroing in on the first moment of truth Procter & Gamble, a world leader in consumer packaged goods, sells nearly 300 brands in more than 160 countries. It has sales of $40 billion a year and 130 manufacturing sites around the world. P&G measures consumer satisfaction at two levels, which it calls the two “moments of truth.” The first moment of truth occurs when the consumer reaches the shelf and finds that the desired product is, or is not, available. This is a critical moment, because if the product is not immediately available, the consumer usually moves on to buy a rival product. The second moment of truth depends on the buyer’s satisfaction when consuming the product. This, too, has a crucial impact on consumer loyalty, but is beyond the scope of this case study. Detailed consumer surveys in July 2000 told P&G that in 55% of cases (75% for promotional items), consumers were not satisfied when they looked...
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...Chapter 6 E-Supply Chains, Collaborative Commerce, and Corporate Portals Learning Objectives Upon completion of this chapter, you will be able to: 1. Define the e-supply chain and describe its characteristics and components. 2. List supply chain problems and their causes. 3. List solutions provided by e-commerce (EC) for supply chain problems. 4. Describe RFID supply chain applications. 5. Define c-commerce and list the major types. 6. Describe collaborative planning and collaboration, planning, forecasting, and replenishing (CPFR) and list the benefits of each. 7. Discuss integration along the supply chain. 8. Understand corporate portals and their types and roles. 9. Describe e-collaboration tools such as workflow software and groupware. 10. Describe Collaboration 2.0 technology and tools. Content Opening Case: Boeing’s Global Supply Chain for the Dreamliner 787 6.1 E-Supply Chains 6.2 Supply Chain Problems and Solutions 6.3 RFID as a Key Enabler in Supply Chain Management 6.4 Collaborative Commerce 6.5 Collaborative Planning, CPFR, APS, and PLM 6.6 Supply Chain Integration 6.7 Corporate (Enterprise) Portals 6.8 Collaboration-Enabling Environments and Tools Managerial Issues Closing Case: How Wal-Mart Uses EC in Its Supply Chain Answers to Section Review Questions Section 6.1 Review Questions 1. Define the e-supply chain and list its three major parts. It is...
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...Collaborative Commerce (c-commerce): The use of digital technologies that enable companies to collaboratively plan, design, develop, manage, and research products, services, and innovative EC applications. “Collaborative commerce will entail moving core business processes such as product development and customer acquisition onto the Web” “Collaborative Commerce: A means of leveraging new technologies to enable a set of complex cross-enterprise business processes allowing entire value chains to share decision-making, workflow, capabilities, and information with each other.” “We define c-Commerce as: ‘the online business-to-business interactions between two or more parties, focused on the exchange of knowledge and the mutual interconnection of business processes in order to optimize value creation.” Essentials of Collaborative Commerce Collaborative relationships results in significant impact on organizational performance. Major benefits are: cost reduction, increased revenue, and better customer retention As a result of: * fewer stock outs * less exception processing * reduced inventory throughout the supply chain * lower materials costs * increased sales volume * increased competitive advantage C-commerce activities are often conducted between and among supply chain partners. For example ORBIS a small Australian company that uses a hub to communicate among all its business partners. Hub is the central point of control for an e-market. A single...
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