...What Do You Say After You Say Hello? By, Eric Berne Book Review by Suresh A M, I semester, MBA, JSSCMS Eric Berne was a psychoanalyst who became well known in the 1970s for his system of "transactional analysis", the transactions in question being mostly those between a young child and its parents. He proposed various structures for this relationship based on the roles parent/adult/child that every person plays and presents life stories as scripts that can be good or bad. This book is considered by many to be Eric Berne's sequel to Games People Play. Although Berne published other books since Games People Play was released in 1964, most of those works were oriented towards those trained in psychotherapy and not towards the individuals who made Games People Play a two-year bestseller. The book is his last book completed just before his death in 1970. Berne's bad luck was that he wrote the book in 1970 when psychology was going through a bad patch with a flood of bizarre systems appearing. The good gets lost with the bad and transactional analysis now tends to be labeled as an outmoded California fashion related to Freudianism. In the preface he says that the book is "primarily intended as an advanced textbook of psychotherapy, and professionals of different backgrounds should have no difficulty in translating into their own dialects the short and simple annals of transactional analysis. No doubt some non-professionals will read it too, and for that reason I have tried to make...
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...multi-national company that produces quality computer spare parts. The Company has been in existence for the past 30 years. Regions have been a well-known company on its reputation for holding on to its employees, which prevailed a high sense of job security. Regions Manufacturing Limited is in the challenge of overcoming the downturn in the industry which resulted in high production costs and goods were no longer competitive in the global market. A sustainability analysis had revealed that employee productivity is a key area highlighted for requiring major changes. Mr.Suresh Gunaweera is a Senior Supervisor in charge of the production output of machine number 1. Suresh had been working in this company for a period of 10 years.Suresh’s relationship with the team working with machine number 01 is not that healthy. Suresh being a disciplined person expects the same level of discipline and commitment from others. It was highlighted by two employees Nimal and Kamal had raised the issue that the reason for the low output of the team and the low quality are due to issues relating to the poor raw material and high machine downtime as the engineering staff is inefficient. Mr. Ruwan Balawardane is the HR Manager of the Regions Manufacturing Limited. All key issues related to Employee Relations in Regions Manufacturing is discussed in detail and elaborated in This Case. The case concludes with recommendations and suggestions as to how Mr.Suresh could make the relationship of his team...
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...vendor. We broadly observed the behavior of buyers and sellers during transactions. Vegetable Vendor 01: Name | Suresh | Items for Sale | Potatoes & Onions only | Price | Potato – 18/kg; Onion 27/kg | Cost Price | Potato – 12/kg; Onion 20/kg | Daily Business: * STEP 01: 0300-0400 Hours * Procure items from distributor from depot, Keshavpalya, at above mentioned costs * STEP 02: 0400-0500 Hours * Transport the procured items to Madiwala market where Suresh has his shop area reserved. Transport used is rented pick up track. Suresh uses the same guy on all business days. * STEP 03: 0500-0600 Hours * Arrange Potatoes and Onions before customers start coming in * STEP 04: 0600-1100 Hours * Peak business hours * STEP 05: 1700-1900 Hours * Peak business hours. * STEP 06: 1900-2000 Hours * Suresh checks with restaurant if they require items in bulk. If they do, he asks them to pick it up at a lower price than what he sells them to general customers. * STEP 07: 2000-2100 Hours * Winds up shop and takes back items which are in condition to be sold for the next day. Suresh works with another member of his family and they divide their work to take rest when required accordingly. The pricing of items for sale mostly depend on 2 factors, cost price and transportation cost. Suresh like other vendors in the market, keeps a margin of minimum 2 rupees which may go upto 5 or 6 depending on the market...
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...BS/FO/76 BS/FO/76 Institute Of Personnel Management Sri Lanka CASE STUDY COVER PAGE CASE STUDY COVER PAGE Professional Qualification in Human Resource Management Professional Qualification in Human Resource Management Employee Relations Case Study Employee Relations Case Study NAME OF THE PROGRAM : - …………………………………………..……………… 06 06 TOPIC OF THE CASE STUDY : - …………………………………………..……………… Dr. Jayakodi Dr. Jayakodi MODULE NUMBER : - ………………………………………………………….. NAME OF THE LECTURER : - …………………………………………………………. Name of the Student | Index Number | Jayaprashanth | PQHRM /113/12 | | | Contact Number | 0756802309 | | E-mail | Prashanthjp19@gmail.com | | Date of the Examination | 07.02.2016 | | Date of Submission | 14.02.2016 | | LATE SUBMISSION NO OF DAYS LATE SUBMISSION NO OF DAYS LATE SUBMISSION NO OF DAYS LATE SUBMISSION NO OF DAYS For Office Use Only: 1. LATE SUBMISSION NO OF DAYS LATE SUBMISSION NO OF DAYS Final Marks : …………………… 2. Remarks : …………………… (To be filled by the examiner) Content Acknowledgement……………………………………… 1. Executive Summary………………………………… 2. Question A…………………………………………… 3. Question B…………………………………………… 4. Question C……………………………………………. 5. Question D……………………………………………. 6. Conclusion……………………………………………...
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...RESUME Madathu Vilai, Attukonam, Manalikarai(P.O), NAME : V.VIBIN SURESH Kanyakumari Dist, Email : vibinsureshmech060@gmail.com Tamil Nadu-629164. Mobile No : +919952776599 | TECHNICAL QUALIFICATION: | COURSE | INSTITUTE | | PERCENTAGE | B.E MECHANICAL ENGINEERING (2008-2012) | Ponjesly College Of Engineering, Nagercoil-3. | | 78.5% | EDUCATIIOAL QUALIFICATION: | COURSE | INSTITUTE | YEAR OF PASSING | PERCENTAGE | HSC(MATHS) | St.Mary Goretty.H.S.School, Manalikarai. | March 2008 | 75% | SSLC | St.Mary Goretty.H.S.School, Manalikarai. | March 2006 | 83.2% | SOFTWARE KNOWN: | * PRO-E * AUTO CAD * SOLID WORKS PERSONAL DETAILS: | Name : V.VIBIN SURESH Father’s Name : C.Vincent Date of Birth : 30-08-1991 Address : Madathu Vilai, Attukonam, Manalikarai(P.O), ...
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...management system, which ensures that people are rewarded according to their performance and abilities. Almost 47% of the entire managerial cadres are people who have joined us through lateral recruitment. Over the years many break through innovations have taken place. Hindustan Lever Research gained eminence within Unilever Global R&D and became recognized as one of the six global R&D Centers of Unilever with the creation of Unilever Research India in Bangalore in 1997.At Bangalore R&D center, a team of 10 scientists were appointed for a project on ‘shampoo’ line. Suranjan Sircar heading the team as Principal Research Scientist with thesupport of Vikas Pawar, Aparna Damle, Jaideep Chatterjee, Amitava Pramanik asResearch Scientists. Suresh Jayaraman & Punam Bandyopadhyay were ResearchAssociates.Vikas Pawar came up with an idea of pet shampoos during brainstorming with the team.“Hey, why don’t we target the pet care segment because in India, pet industry is being seriously looked at as a growing industry. I had been working on this concept for a few weeks & have done some initial research as well”, said Vikas. “I think we should just focus on the dog segment & bring out a range of shampoos that are breed specific”, contributed by Aparna Damle, who was a new unmarried scientist in...
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...VERBAL COMPREHENSION Directions: Read the given passage and answer the questions that follow. Passage On clear moonless evenings when it is completely dark, you can sometimes see a faint glow from the horizon. It is called the zodiacal light as it runs along the zodiac, the constellation through which the planets appear to travel. This glow is sunlight, reflected off dust particles in the solar system it is brightest near the sun, so it is best visible after sunset or before dawn, when the sun is just far enough below the horizon to leave the sky completely dark. 1. According to this passage the zodiac is a________ a. b. c. d. Collection of sun signs Constellation Star Planet 2. The zodiacal light can be seen only on_____ a. b. c. d. Moonless nights Starry Nights Moonless evenings Alternate days Directions: Choose the best word from the given options to complete the sentence. 1. Passing gravy through a ________removes lumps. a. b. c. d. Mixture Sieve Tap Cap 2. The politician’s poor behaviour was overlooked because of his ________. a. b. c. d. Selfishness Reluctance Resistance Charisma 3. The latest novel in the series opened with a _________ of the previous books. a. b. c. d. Syntax Signage Symphony Synopsis 4. Salt is a __________ ingredient in the preparation of any type of food. a. b. c. d. Indicative Cheerful Outstanding Vital NUMERICAL COMPREHENSION Directions: Each of the questions...
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...RRMVITOX0005 Description VITON RUBBER 2181 : Valid Upto Our Contract Person : KARAN SINGH Phone : Email : Process UOM Qty Weight 50.00 As Finished. KG Rate Desc. (Rs)/ Unit (%) Matl / Pros 1471.50 Amount Rs 73,575.00 Amount Rs Seventy-Three Thousand Five Hundred Seventy-Five Only Freight Packing/Forwarding Insurance Delivery Type Excise Remarks Payment Term Paid At Party own expense Nil Urgent Basic Excise Cess Hcess Vat/Cst Surcharge 73575.00 @% 2.00 @% 1.00 @% 0.00 @% 0.00 @% V 0.00 0.00 Dispatch Instruction By Road D.D. CHEQUE As Applicable ADVANCE Grand Total : 73575.00 Remarks For ROOP RUBBER MILLS LTD.(IDC) Checked By ( SURESH SINGH ) ISO Documnet No. -: FMT/PUR/03 Verified By ( SURESH SINGH ) Authorised Signatory ( SURESH SINGH ) Instructions: Any Discrepancy in Order should be communicated within 24 hours. Else it will treated as "Accepted by You". Material to be supplied alongwith Dimensional Inspection Report / Test Certificate. You are requested to please return the duplicate copy of this purchase order as atoken of your acceptance of this P.O. Subjected to Gurgaon Juridiction only. Page 1 of 1...
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...Int. J. Mgmt Res. & Bus. Strat. 2012 Nethi Suresh Babu and T Sreenivas, 2012 ISSN 2319-345X www.ijmrbs.com Vol. 1, No. 1, October 2012 © 2012 IJMRBS. All Rights Reserved A STUDY ON PATIENT SATISFACTION IN HOSPITALS (A Study on Three Urban Hospitals in Guntur District, Andhra Pradesh) T Sreenivas1 and Nethi Suresh Babu2* *Corresponding Author: Nethi Suresh Babu, sureshbabu.nethi@yahoo.co.in Objectives: 1. To study the satisfaction levels of the patient in sample hospitals. 2. To suggest measures to strengthen the administrative practices that improves patient satisfaction in hospitals in India. Settings: Government General Hospital (GGH), St. Joseph General Hospital (SJGH) and NRI Hospital (NRI) in the state of Andhra Pradesh in South India. Results: 38 – Items scales having good reliability and validity was developed. Seven dimensions of perceived quality were identified—Admission Procedure, Physical Facilities, Diagnostic Services, Behaviour of the staff, Cleanliness, Dietary Services and Discharge procedure. The researcher observed that patient satisfaction is high in the case of SJGH and followed by NRI and GGH. Conclusion: The developed scale is used to measure perceived quality at a range of facility types for patients. Perceived quality at public facilities is only marginally favorable, leaving much scope for improvement. Better staff and physician relations, interpersonal skills, infrastructure, and availability of drugs have the largest effect in improving patient...
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...Connecting universities: Future models of higher education Analysing innovative models for Afghanistan, Bangladesh, India, Nepal, Pakistan and Sri Lanka An Economist Intelligence Unit report produced for the British Council January 2015 Commissioned by and in co-operation with www.eiu.com Trisha Suresh - British Council report New University models Cover.indd 1 1/5/2015 4:21:54 PM Trisha Suresh - British Council report New University models Cover.indd 2 1/5/2015 4:21:54 PM The changing university: In numbers 4.03 3.54 12.15 2.47 5.45 14.2 1.41 17.40 3.58 4.19 9.18 0.91 21.78 6.83 0.69 2010 27.81 25.01 16.07 11.49 2020 36.75 11.93 11.77 2030 39.70 11.65 Sub Saharan Africa South and West Asia Source: "Higher Education in 2035: The ongoing massification", by Angel Calderon, RMIT University North America and Western Europe Central and Eastern Europe East Asia and the Pacific Central Asia Latin America and the Caribbean Arab States Tertiary enrolment: Past and future Global enrolment in tertiary education has increased dramatically in the last few decades. In 2000, there were 99.4m students enrolled in higher education institutions. In 2030, research expects this number to rise to 414.2m. South Asia's proportion of global enrolment has been rapid: the region constituted only 12.15% of global enrolment in 2000, but this is expected to grow to over 20% in 2030. Growing economies and youthful population are driving continued growth in the region's appetite for higher...
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...SURESH ERUKULLA Email id: suresh_138919@student.nitw.ac.in, suresh070792@gmail.com Contact no: 09030757012 CAREER OBJECTIVE To contribute my education and technical skills in a position in the industry by being a part of the organization where there is ample scope for constructive learning and thereby contributing to the self-development and Organizational growth. PROFILE SUMMARY Expert at analyzing the reports Excellent in utilization of all resources Excellent written and verbal communication skills, with an eye for detail. PERSONALITY TRAITS Strong leadership and motivational skills Ability to handle the team Ability to handle the pressure Good analytical and presentation skills ACADAMICS Persuading Master Of Business Administrations 1st year 2nd semester in NATIONAL INSTITUTE OF TECHNOLOGY WARANGAL ,as in the first semester I have secured 7.1 CGPA Bachelor of engineering in ECE from Mallareddy Institute Of Engineering And Technology with 77.10 % Intermediate from Spectra Junior College with 94.6% SSC from Srivani Vidya Mandhir High School with 70.6% PROJECTS o o o o We have done a project on MICRO FINANCE We have done management information system on PROFESSIONAL courier services We have done HRM project on mass communication media We have done survey on medical dispensary services at nit Warangal and submitted to chief warden o We have done a feasibility report on FLIPCART ACHIEVEMENTS We organized the product launch event in...
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...| 29 | OIL CHARGES | 10000 | 30 | COMMISSION | 2000000 | 31 | GENERAL EXPENSES | 1000 | 32 | ADVANCE FOR FURNITURE | 25000 | 33 | OUTSTANDING RENT | 5000 | 34 | BIKE MAINTAINENCE | 1000 | 35 | TRANSPORTATION CHARGES | 10000 | 36 | GOODS SOLD TO PREM | 100000 | 37 | MONEY DRAWN FROM BANK | 100000 | 38 | OUTSTANDING MAINTAINANCE EXPENSES | 2000 | 39 | FOOD EXPENSES | 10000 | 40 | MAINTAINENCE CHARGES | 4000 | 41 | OUTSTANDING TRANSPORTATION CHARGES | 10000 | 42 | XEROX | 1000 | 43 | GOODS SOLD TO CHAKRI | 50000 | 44 | ADVANCE FOR MACHINERY | 100000 | 45 | POSTAGE CHARGE | 5000 | 46 | ADVANCE FOR FURNITURE | 20000 | 47 | RAW MATERIALS PURCHASED | 100000 | 48 | GOODS SOLD | 75000 | 49 | GOODS SOLD TO SURESH | 50000 | 50 | GOODS...
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...To What Extent Did Indian Indentured Labour Help To Relieve The Post-Emancipation Labour Problems In Trinidad? Compiled by Mark Rougier TABLE OF CONTENTS Introduction................................................................................................................................(1) Defining the terms Indian indentured labour; and post-emancipation…………………….(1) The Labour Problems.................................................................................................................(2) Failure in the Systematic Convention Explanation…………………………………………..(2) Labour Shortage......................................................................................................................... (3) Cash Flow.................................................................................................................................... (4) The Communication Problem................................................................................................. ..(5) The Indian Arrival……………………………………………………………………………..(5) The extent to which Indian indentured labour help to relieve the post-emancipation labour problems in Trinidad......................................................................................................... ……(6) Laying The Basis ForProfitability......................................................................................... .(7) The Effects Wages had on relieving the labour problems………………………………… (8) ...
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...Sussman’s The Myth of Race, he traces the origin of the word race to the Spanish Inquisition using race to justify Western imperialism and slavery (Racial divide: It’s a social concept, not a scientific one 2014). Companies use race when they want to market to a certain target customer as well as when it comes to the hiring process. A majority of companies contradict themselves by concentrating on an employee’s race for hiring in order to provide an “equal opportunity” employment. As societies break down the interracial border it will be harder to classify a person to a singular race of people. In a study of over 160,000 it was found that on average the African-American genome was 73.2% African, 24% European and 0.8% Native American (Suresh 2015). For someone to claim to be African American, a person only needs “one drop” of African blood in the person’s family history to claim African-American. States in the United States have already identified this flaw in which people are claiming a separate ethnicity to gain an unfair advantage in the job field or college environment. As the race concept gets more complex, several people become increasing uncertain of their own ethnicity and race. When comparing the 2000 to 2010 census, it was found that over 10 million people had changed their race which was approximately 6% of the United States population (Cohn 2014). Some analysts believe it was due to the increase in competition for jobs during the economic crisis. References ...
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...Question The demand in Japan for gasoline is inelastic and therefore not very sensitive to market prices. Given that, describe the effect of each of the following on the quantity demanded or the demand for gasoline in Japan. Indicate whether the effect of each is an upward or downward movement along a given demand curve or instead involves an outward or inward shift in the demand curve for gasoline. Explain your answers. a. A sharp increase in the average price of gasoline in Japan.b. A sharp rise in the price of automobiles in Japan.c. A fall in the price of public transportation in Japan.d. A fall in the price of electic powered cars in Japan. Comment Comments Expert Answer Suresh Reddy Suresh Reddy answered this 1 hour later Was this answer helpful? 1 0 2,447 answers Suresh Reddy 2,447 answers Top Subjects: Operations Management, Finance, Computer Science Solution : The price elasticity of demand is defined as the percentage change in quantity demanded divided by...
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